G. H. Schorel Hlavka O.W.B. To Tio Re Vodafone Complaint Supplement 01

Page 1
Telecommunication Industry Ombudsman

Email: tio@tio.com.au
2-12-2015
Cc: To the Management of Vodafone (and so also its Board of Directors)

Co: Specialist Tech <Specialist.Tech@vodafone.com.au>
Ref: COMPLAINT-scam, etc-Supplement-01!
10 Sir/Madam,
hereby my response that an ordinary intelligent person may understand:
QUOTE 1 December 2015 TIO correspondence
More information needed

15
The TIO needs more information from you to help us decide if we can continue handling your
complaint.
The information we need is:
ted mobile billing issue between yourself and Vodafone
20
and Vodafone
advise Vodafone of those charges?
25
Please provide this information within the next week (5 business days), by either completing
an online form, emailing tio@tio.com.au, or calling 1800 062 058.
If you do not contact us again, we will take no further action.
30 END QUOTE 1 December 2015 TIO correspondence

Scandalously the TIO is making request for information that was already provided (see below)
and limits a response to 5 days. As such if a person is away from home and not aware of this
request then the TIO uses this so to say to likely railroad the complaint this even so I provided all
35 relevant information in the first place. I have never hidden the fact that English is not my native
language and I use my self-professed Crummy English but surely the level of intelligence by
anyone making questions about what is already provided may question if the TIO is fair dinkum
or merely designed to railroad complaints by employing someone who seems to have a lack of
understanding what was in considerable details explained?
40
QUOTE 1 December 2015 TIO correspondence with responses
More information needed

The TIO needs more information from you to help us decide if we can continue handling your
complaint.
Page 1
2-12-2015
G. H. Schorel-Hlavka O.W.B.
INDEPENDENT2 Consultant (Constitutionalist)
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PLEASE NOTE: You may order books in the INSPECTOR-RIKATI series by making a reservation, by fax
0011-61-3-94577209 or E-mail INSPECTOR-RIKATI@schorel-hlavka.com See also www.schorel-hlavka.com
Page 2
The information we need is:

QUOTE Page 1 of my 23-11-2015 complaint
When I phoned the staff member answering made clear that there were records that a $6.60
phone call was made and it had to be paid regardless that I claimed my wife uses the mobile
only for emergencies to call me and made no $6.60 call.
END QUOTE Page 1 of my 23-11-2015 complaint
As such from onset I did set out using a mobile. Which part of the word mobile do you
not understand?
10
ted mobile billing issue between yourself and
Vodafone
15 Well, this time they are on it again and fails to provide a direct email address for communication
to seek to sort out matters, leaving me to call Vodafone and denied any records of what was
stated during such call. When I phoned the staff member answering made clear that there were
records that a $6.60 phone call was made and it had to be paid regardless that I claimed my wife
uses the mobile only for emergencies to call me and made no $6.60 call.
20 Now it threatens to disconnect the4 mobile if the bill isnt paid. As such it seeks to extort the
monies not entitled upon in this way. So let me explain matters:
https://myaccount.myvodafone.com.au/account_balance
QUOTE
25
Bills & payments
30
Name GERRIT SCHOREL-HLAVKA

Account number 209773608
Total to pay
$
31.17
$6.60 due by 20th Oct 2015
$24.57 overdue: please pay ASAP.
35
Now the following issue. The $6.60 which Vodafone staff made clear they had a record
that a mobile call was made to that amount I make clear was a lie!
QUOTE Page 5/6 of my 23-11-2015 complaint
40 I explained then that the mobile c all records shows no such call to have been made as alleged by
Vodafone staff. I exampled that my (then) 82 year old wife uses the mobile only to call me or for
emergencies if needed and no calls were made and no other person has access to the mobile
(Password locked to prevent unauthorised usage!). Also I had checked the email sent out and
no emails were sent out that day either.
Page 2
2-12-2015
Page 3
https://myaccount.myvodafone.com.au/account_balance
QUOTE
$6.60 due by 20th Oct 2015
5 END QUOTE
DO NOT CALL REGISTER
https://www.donotcall.gov.au/
10
The re-registration was clearly on 18 May 2015! Records will show it was listed for years prior
to that already!
15
20
25
30
Yet nevertheless the text message came in for which Vodafone appears to charge $6.60!
QUOTE
19761977
Latest mobile games update here http://bit.ly/1UeDLoC Reply stop to quit.
Help 1800_302038
MAL
0394529581(9)
0394529800
0394529511
0456030778(1)
END QUOTE
As I understand it telecommunication companies are so to say getting a kick back from having
unwanted/unlawful/unsolicited calls/text messages made and so will cooperate with the callers
Page 3
2-12-2015
Page 4
well aware they place the onus upon the mobile account holder to pay for it or to fight it all. As
such they are profiteering from crime!
END QUOTE Page 5/6 of my 23-11-2015 complaint
5
As such from onset I did set out matters, which part do you not understand?
yourself and Vodafone
10
15
20
25
30
35
40
45

QUOTE 9-10-2015 PRESS RELEASE
ISSUE: A legacy of incompetence of Malcolm Turnbull as Minister for Communication!

While Malcolm Turnbull as Minister for Communication the escalating fraud by
telecommunications companies seems to go on without Malcolm Turnbull seemingly doing
anything to stop it. On 9 October 2015 I contacted Vodafone as to a $6.60 call charge to which I
had no knowledge. I explained that the mobile was a special one used only by my wife for
emergencies. In the about 43 minutes conversation involving 3 different staff members in the end it
was claimed that the call was made and was recorded as such and well my wife simply must have
made some call to X factor or other company. I explained that my wife was in the 80sand only
used the mobile to text me and the last message she sent out was in 2013. It was made clear that I
would have to pay because the call was made on 11 September 2015. Also that I had not paid the
April 2015 bill and that too was outstanding. I indicated that I needed time to sort it out. After
checking Vodafone own shown records it shows the April Bill as being paid and yet the subsequent
May bill indicates it was not paid. What may have eventuated is that the April payment came in
after the may bill was issued, but Vodafone obviously has a problem to deal with that, as to correct
the May bill as such. After checking the mobile my wife uses I detected it had a text message on it
showing
a
19761977
number.
I
checked
on
the
internet
and
https://crowdsupport.telstra.com.au/t5/Billing-Payments/Telstra-s-Third-Party-PurchasesSCAM/td-p/229633 Telstra's Third Party Purchases SCAM showed numerous people having
been subjected to ongoing scams. While this only relates to Telstra on that weblink no doubt
Vodafone appears to be involved also and yet accused my wife to make a call because they had the
records of it. So, let them prove my wife made the call I say! As many others also indicated they
too are listed on the DO NOT CALL REGISTER (as I am with all mobiles), and yet still receive
the unsolicited calls/text messages and has to pay for it? You got to be joking! It must be clear that
where a telecommunication company provides a person with services and unbeknown to this person
allows special messages to be charges without the person being aware of this and neither having
requested to do so then I view this is an elaborate fraud perpetrated by the telecommunication
company. Yet, many commented that the TIO (Telecommunication Industry Ombudsman)
reportedly fails to act appropriately, as do local Members of Parliament. Where some persons
reported to have been scammed for hundreds of dollars and yet their telecommunication company
insisted they pay the bill because it was from a 3rd party charged, then one has to ask where the
telecommunication company receives part of this fraudulent charge then clearly it is a conspiracy
to commit fraud upon the relevant customer. And Malcolm Turnbull as the then Minister for
Telecommunication seemed to be more concerned how to organise knifing Tony Abbott then to do
the job he was being paid for. And if this is one of examples how he operate then well we better
out on our seatbelts as we will be in for a rough ride. The question obviously is why did Malcolm
Turnbull preside over this fraudulent conduct as Minister for Communication and let it go on? In
the meantime you all better check your phone and mobile charges say of the last 2
years for such unauthorised unsolicited charges!
50
How often have taxpayers paid for those kind of unsolicited calls to Members of Parliament, which
I view constitute defrauding the Commonwealth/state and the perpetrators must be held legally
accountable, including the telecommunication companies as well as the TIO failing to act
appropriately.
Page 4
2-12-2015
Page 5
They go after pensioners regarding overpayment, dont they? Yet why not with this
kind of criminal conduct by telecommunication companies and their partners who
are charging?
Sorell v Smith (1925) Lord Dunedin in the House of Lords QUOTE In an action against a set person in
combination, a conspiracy to injure, followed by actual injury, will give good cause for action, and motive or
instant where the act itself is not illegal is of the essence of the conspiracy. END QUOTE
This correspondence is not intended and neither must be perceived to state all issues/details.
Awaiting your response,
G. H. Schorel-Hlavka O.W.B. (Gerrit)
MAY JUSTICE ALWAYS PREVAIL

10
(Our name is our motto!)

END QUOTE 9-10-2015 PRESS RELEASE
15
20
25
30
35
On 9 October 2015 I contacted Vodafone as to a $6.60 call charge to which I had no knowledge. I
explained that the mobile was a special one used only by my wife for emergencies. In the about 43
minutes conversation involving 3 different staff members in the end it was claimed that the call was
made and was recorded as such and well my wife simply must have made some call to X factor or
other company. I explained that my wife was in the 80sand only used the mobile to text me and the
last message she sent out was in 2013. It was made clear that I would have to pay because the call
was made on 11 September 2015. Also that I had not paid the April 2015 bill and that too was
outstanding. I indicated that I needed time to sort it out. After checking Vodafone own shown
records it shows the April Bill as being paid and yet the subsequent May bill indicates it was not
paid. What may have eventuated is that the April payment came in after the may bill was issued,
but Vodafone obviously has a problem to deal with that, as to correct the May bill as such. After
checking the mobile my wife uses I detected it had a text message on it showing a 19761977
number. I checked on the internet and https://crowdsupport.telstra.com.au/t5/BillingPayments/Telstra-s-Third-Party-Purchases-SCAM/td-p/229633 Telstra's Third Party Purchases
SCAM showed numerous people having been subjected to ongoing scams. While this only relates
to Telstra on that weblink no doubt Vodafone appears to be involved also and yet accused my wife
to make a call because they had the records of it. So, let them prove my wife made the call I say!
As many others also indicated they too are listed on the DO NOT CALL REGISTER (as I am
with all mobiles), and yet still receive the unsolicited calls/text messages and has to pay for it?
Again; I would have to pay because the call was made on 11 September 2015
40
45
It must be clear that where a telecommunication company provides a person with services and
unbeknown to this person allows special messages to be charges without the person being aware of
this and neither having requested to do so then I view this is an elaborate fraud perpetrated by the
telecommunication company.
50
Again
Page 5
2-12-2015
Page 6
It must be clear that where a telecommunication company provides a person with services and
unbeknown to this person allows special messages to be charges without the person being aware
of this and neither having requested to do so
advise Vodafone of those charges?
10
On 9 October 2015 I contacted Vodafone as to a $6.60 call charge to which I had no knowledge.
QUOTE 17-7-2015 CORESPONDENCE
15
WITHOUT PREJUDICE
Vodafone
Specialist Tech <Specialist.Tech@vodafone.com.au>
17-7-2015
Ref; 20150717-G. H. Schorel-Hlavka O.W.B. to Vodafone Re incorrect billing-etc
20
25
30
35
Sir/Madam,
I keep receiving overdue notices regarding my mobile 0410592146 relating to
my previous WiFi broadband service even so this WiFi broadband service was cancelled
twice in person attending to Vodafone store (Preston and Greensborough as well as on 26
April 2015 I reported I requested Vodafone Northland to cancel my Wifi broadband
service to this mobile for the time being but was told to call 1511, but this automatic
system doesnt allow this.
The WiFi broadband service was engaged in at Greensborough store and I view that the
cancellation should have been passed on by this store when I attended to this store for this.
You will notice that the WiFi broadband service no longer was used since April!
I didnt like that I was slugged $2 invoice charge without having been aware of this for
billing of the WiFi broadband service at the time I engaged for the WiFi broadband service
system, this even so I was being billed for the mobile without billing charge. As such
Vodafone should having been advised of the cancellation of the WiFi broadband service
have reverted back to the original billing system.
I look forwards to your reply addressing the issues I raised.
40
This document is not intended and neither must be perceived to refer to all
details/issues.

Our name is our motto!)
(
G. H. Schorel-Hlavka O. W. B. (Friends call me Gerrit)
45 END QUOTE 17-7-2015 CORRESPONDENCE

Page 6
2-12-2015
Page 7
10
I explained that my wife was in the 80sand only used the mobile to text me and the last message
she sent out was in 2013. It was made clear that I would have to pay because the call was made on
11 September 2015. Also that I had not paid the April 2015 bill and that too was outstanding. I
indicated that I needed time to sort it out. After checking Vodafone own shown records it shows the
April Bill as being paid and yet the subsequent May bill indicates it was not paid. What may have
eventuated is that the April payment came in after the may bill was issued, but Vodafone obviously
has a problem to deal with that, as to correct the May bill as such.
15
n regards to those MPS charges?

20
When I phoned the staff member answering made clear that there were records that a $6.60
phone call was made and it had to be paid regardless that I claimed my wife uses the
mobile only for emergencies to call me and made no $6.60 call.
25
Please provide this information within the next week (5 business days), by either completing
an online form, emailing tio@tio.com.au, or calling 1800 062 058.
If you do not contact us again, we will take no further action.
30 END QUOTE 1 December 2015 TIO correspondence with responses

As I did set out Vodafone doesnt provide an email address/text message to communicate about
any dispute over billings as to avoid customers to have records. By them using phone calls they
can always deny any email/text message received and deny the content of a phone call unless it
35 serves its purpose.
As I indicated there is a DO NOT CALL registration with the mobile and as such the scam
call/text message was violating this also, and as such it was in that regard also an unlawful call.
Yet Vodafone staff still persist that the unlawful text message has to be paid for pretending my
wife made the call, this while my 23-11-2015 proves it was a text message! Instead of asking for
40 More information (as you purport in your 1 December 2015 correspondence) you did no more
but request for the same information already provided, yet places a 5 day working day deadline
on a response. What an utter and sheer nonsense!
45
G. H. Schorel-Hlavka O.W.B. (Friends call me Gerrit)
(Our name is our motto!)

Page 7
2-12-2015

G. H. Schorel Hlavka O.W.B. To Tio Re Vodafone Complaint Supplement 01

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Telecommunication Industry Ombudsman

Cc: To the Management of Vodafone (and so also its Board of Directors)

More information needed

advise Vodafone of those charges?

30 END QUOTE 1 December 2015 TIO correspondence

More information needed

The information we need is:

Bills & payments

Name GERRIT SCHOREL-HLAVKA

$6.60 due by 20th Oct 2015

yourself and Vodafone

QUOTE Page 9 of my 23-11-2015 complaint

ISSUE: A legacy of incompetence of Malcolm Turnbull as Minister for Communication!

Awaiting your response,

G. H. Schorel-Hlavka O.W.B. (Gerrit)

MAY JUSTICE ALWAYS PREVAIL

(Our name is our motto!)

QUOTE Page 9 of my 23-11-2015 complaint

Ref; 20150717-G. H. Schorel-Hlavka O.W.B. to Vodafone Re incorrect billing-etc

MAY JUSTICE ALWAYS PREVAIL

G. H. Schorel-Hlavka O. W. B. (Friends call me Gerrit)

45 END QUOTE 17-7-2015 CORRESPONDENCE

QUOTE Page 9 of my 23-11-2015 complaint

n regards to those MPS charges?

30 END QUOTE 1 December 2015 TIO correspondence with responses

G. H. Schorel-Hlavka O.W.B. (Friends call me Gerrit)

MAY JUSTICE ALWAYS PREVAIL

(Our name is our motto!)

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