INTERNSHIP REPORT

Ms. Qurat-ul-Ain Kazmi

NATIONAL TELECOMMUNICATION CORPORATION

HEADQUARTERS G-5/2, ISLAMABAD

REPORT BY

Ms. QURAT UL AIN KAZMI

COMSATS INSTITUTUE OF SCIENCE & TECHNOLOGY

ISLAMABAD
SIGNATURE:
DATED:

_______________________________

___________________________________

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INTERNSHIP
REPORT
Ms. Qurat-ul-Ain
Kazmi

ACKNOWLEDGEMENT
All glories be to Allah, The most beneficent, the most merciful who bestowed
us with the sight to observed and mind to think and judge. Peace and
blessing of Allah be upon Holy Prophet (PBUH) and his pure and pious
descendants who advise strongly followers to seek knowledge from cradle to
grave.
I am lacking words to express my cordial gratitude to all those who helped
me in the completion of this internship. I am especially thankful to all the
persons of Admin Section for their great co-operation during my internship.
Last but not least, ordinary words of gratitude do no encompass the true love
and guidance extended to my loving and caring parents and teachers. Their
constant interest prayers and encouragement have been a very strong
support for me and have enabled me to finish my course work.

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1.3 Internship Objectives

The purpose of the internship is to evaluate the Marketing practices, in corporate world /
concerned organization and to compare these practices with the contemporary Marketing
practices. This will enable the student to be a future marketing executive.

This report is an essential and academic requirement for the fulfillment of the degree.

To what extent the practical things differs from the theory

To know how NTC providing the telecom services is operating and handling its day to
day affairs related to Marketing.

To improve the interpersonal, communication and writing skill

INTERNSHIP REPORT
Ms. Qurat-ul-Ain Kazmi
2).

INTRODUCTION TO THE ORGANIZATION (NTC)

It is old but wise saying that THEORY WITHOUT PRACTICE IS BLIND.

During my tenure in NTC I have tried my level best to utilize my skills in the
field of Administration.
NTC (National Telecommunication Corporation) started its operations in
1996. NTC has a mandate to provide basic telecommu

nication services to its designated customers, which include Federal and

Provincial Governments, their departments, autonomous organizations and
defense Forces throughout the country.

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FUNCTIONS
ORGANIZATION:

1.

OF

THE

Following are the services being provided by NTC

Basic Telephony
Integrated Service Digital Network (ISDN)
BRI /PRI
Switched Hotlines
Web Hosting
Electronic mail
Dialup Internet Access
Broad Band Internet Access.
Co-location
Virtual Private Networking
Video Conferencing facility
Wireless local loop (WLL)
Calling Cards
INTERNSHIP REPORT
Ms. Qurat-ul-Ain Kazmi
2.

ORGANIZATIONAL STRUCTURE
NTC organizational structure is as under:

Main offices
Following is the brief list of NTC main offices:Seri
al
1.
2.

Main office

Location

NTC Headquarters
G-5/2, Islamabad
i. RHQs Islamabad
ii. Director NTC IBA
NTC RHQs building F-5/1,
iii. Director (Dev) NTC Islamabad
IBA
iv. Director
Peshawar

NTC The Mall Peshawar Cantt.

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3.

i. RHQs Lahore
ii. Director NTC Lahore
iii. Director (Dev) NTC
LHR

6-Race Course Road Lahore

PTCL Exchange, Chowk Shah Abbass, Dera
Adda Multan

iv. Director NTC Multan

i. RHQs Lahore
ii. Director
NTC
NTC RHQs Building Malir Halt,
Karachi
Lahore
iii. Director (Dev) NTC
LHR
NTC RHQs building Mir Jaffer Khan Jamali
iv. Director
NTC Road Quetta

4.

Quetta
Comments on Organizational Structure
NTC organizational structure has been framed for better monitoring & control
of NTC installations & its assets (financial, human, equipment & material).
The whole efficiency & effectiveness of this monitoring & control lies in NTC
organizational structure.
INTERNSHIP REPORT
Ms. Qurat-ul-Ain Kazmi
4)

FUNCTION OF ADMINISTRATION DEPARTMENT

Administration Departments has been tasked with providing administrative

and logistical support to the entire organization
Mandate of the Administration Department include:
The mandate of the Administration Department is elaborated as under:

General office Management and Running.

Transport Management.
Security and Safety of Persons & Office Property.
Medical Facility, House Requisition, Enhancement of Education facility,

General Office Management and Running provides services, which

include:

Provision of offices for all staff & Setting of internal operating rules.
Ensuring a clean and secure office environment & ensuring availability
of adequate lighting, water etc.
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Providing, where possible, designated parking for vehicles.

Ensuring availability photocopy services & of stationery. All stationery
must be procured within the PPRA Act and guidelines

Transport Management:

Every staff is supposed to be provided with transport in the discharge

of his/her official duties.
It provides fuel for all vehicles, motorcycles & generators etc.
It is in charge of repairing and Maintenance of all official vehicles

Security and Safety:

Provision of Security through hiring of a reputable firm at all sites.

Welfare Measures:

Provision of Medical Facility

Provision of House Requisition
Welfare Advances i.e., HBA, Motor Car Advance, M/Cycle Advance
Marriage Grant / Salary Advance
Service Telephone Connections i.e., Office, Residential & Mobile
Uniform & Liveries Charges
Provision of life insurance facility
INTERNSHIP
REPORT
Ms. Qurat-ulAin Kazmi

5.

HR ANALYSIS

a) Sanctioning of the Welfare Advances

The word Q-loan is abbreviation of questionable loan. These loans are
sanctioned to employees during the service for following purposes:
House Building Advance.
Motor Car Advance.
Motor Cycle Advance.
Cycle Advance.
b) House Building Advance:

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1. The employees 10 years of service may be granted H.B.A for

construction of houses, purchasing of house, completely constructing
a house or extended or renovating a house already owned by him at
any place in Pakistan including Azad Kashmir for occupation by
himself.
2. The advances is granted only once in service for the construction of
new Houses.
3. House Building Advance for the purchase of flats in multi-storied
building may be granted to corporations employees.
4. The HBA granted to employees equal to their 36 basic pays.
5. An advance for the construction of a new house may be drawn in two
equal installments. The first installment will be paid on production of
documents establishing proprietary rights on the land and the second
will be paid only when the house reaches plinth level.

INTERNSHIP
REPORT
Ms. Qurat-ulAin Kazmi
6. The repayment of advances from the fourth issue of pay after the first
installment is taken and is completed in 120 equal installments.
7. In case of BPS 1-3 the recovery is affected in 240 installments. The
interest is recovered in one or more installments from the month
following that in which the recovery of the principal amount is
completed.

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8. In order to secure corporation from loss consequent on employees

concerned dying or quitting service before the repayment of advance
together with the interest is completed, the house so built and the
land so purchased is possessed by the Corporation.
c) Advance for Purchase of Motor Car
The employees for BPS-17 and above may be granted Motor Car Advance @
Rs. 450,000/- subject to the following conditions.
1.

At the time of drawl of advance the corporation employees

execute an agreement. The controlling officer should scrutinize
the agreement and record a certificate on the bill that the
agreement is in order. When the purchase has been finalized the
officer concerned should execute a mortgage deed. The car should
be considered as a security against the loan. The mortgage bond
should be kept in the safe custody of the sanctioning authority
until the recovery of the advance is completed.

2.

The car must be insured against the full loss by fire, theft or
accident.
INTERNSHIP REPORT
Ms. Qurat-ul-Ain Kazmi

3.

A second advance for the purchase of motorcar is not admissible

even if the previous advance together with the interest accrued
thereon has been fully repaid.

After the authorizing Q loans the recovery is made in monthly installments

under which the deductions are made from salary. However if the employee
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does not want deduction from his salary he can give application for a desire
period for non-deduction. The maximum number of installments is allowed
for Q-loans are 120, 60 and 48 according to loan nature.
d) Installments
There are different types of Q loans limitations. These exist in following form,

Type of Loans

House Building Advance

Motor Car Advance
Motor Cycle Advance
Cycle Advance

No. of
Installments
Maximum
Allowed
120
60
60
48
INTERNSHIP REPORT
Ms. Qurat-ul-Ain Kazmi

6)

PERFORMANCE MANAGEMENT

Advancement of the organizations depends upon the performance of the

employees. There is a big hand of employees performance in developing the
organization. Management also encourage the employees performance in
shape of cash awards, appreciation letter etc.
7)

SETTING PERFORMANCE STANDARDS AND EXPECTATIONS

Management

gives

significant

importance

to

adopt

proactive

and

participative approach to achieve the assigned targets and expect from the
team for close interaction between the regional heads and provincial
governments/departments for provision of prompt and good quality service
to the valued subscribers. And Management fixed responsibility on Regional

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GMs for all operational activities within their area of jurisdiction and further
emphasized to improve the following:
PRODUCT AND SERVICES
8) INCREASE IN TELEPHONE CONNECTIONS
To enhance the telephone connections owing to the fact that NTC has a good
infrastructure approved capital works and budget to increase as well as
substantial potential customer base. Speedy pace will lead to increase
revenue base.
INTERNSHIP REPORT
Ms. Qurat-ul-Ain Kazmi
10)

EFFICIENT CUSTOMER SUPPORT SERVICES (CSS):

Every faulty telephone connection attributes to loss in NTC revenue as well

as gives bad name to the Corporation. Management call attention to
maximum efforts should be made to promptly rectify faults in shortest
possible time.
12).

HOW PERFORMANCE REPORTS ARE

11).

PERFORMANCE REVIEW MEETINGS:

Performance review meeting is held quarterly to check the performance of

the Corporation. Management invites all the Regional Directors (RDs) and all
Regional General Managers (RGMs) for this meeting. Proper schedule is
prepared by the Administration branch and circulated that schedule to the
regional level for the information almost 15 days prior to the meeting.
Accommodation and entertainment arrangement of the RDs and RGMs held
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by the administration in consultation with Management. All Directors,

Regional

Directors

and

Regional

General

Managers

give

detailed

presentation about the targets given them by the Management.

WRITTEN:
Performance either good or bad effect employees career development. Good
performance leads toward further enhancing the job responsibilities and
development of procedural mechanism regarding how to perform duties and
tasks efficiently and effectively. Administration and Human Resource
department regularly collect the Annual Confidential Reports (ACRs) of every
regular employee of every section i.e. working in Finance, Administration,
Human Resource, Data Networking etc. ACRs of the subordinates are
assessed by his immediate boss by grading him excellent, very good, good,
average and poor with respect to duties/tasks assigned to him. Moreover, in
some cases other areas such as punctuality, trustworthiness, initiative and
cleanliness etc. are also assessed.
13). MEDICAL FACILITIES
For the welfare of employees families, management has approved two basic
pay for outdoor treatment for employee and their dependents. And one basic
pay in two years for dental treatment. If an employee and their dependent is
involved in prolong treatment (physician recommend for use of medicine for
three months) management has also fixed an amount for this treatment.
14). Education Grant

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For the education of employees children, management has approved

education grant amounting to Rs.600/- per child (maximum three children)
up to metric level and Rs. 1,000/- HSSC and graduation level.
15). REIMBURSEMENT OF TUITION FEE
Where management has allowed for improvement of qualification to the
employees there is also a facility to reimburse 50% of tuition fee with surety
bond of serving NTC for five years.
16). EID-REWARD:
Every year management announces Eid-reward for the employees so that
they can happily/joyfully celebrate Eid with their families.

17). OVERTIME:
Drivers are doing their duties with seniors as well as working on pool, have to
sit late sometime late night. To encourage them management has approved
their overtime Rs. 11/- of two hours and maximum Rs.50/- as meal charges.
18). TA/DA
Officers/officials have to visit to different regions /divisions for the following
purposes:

For inspection of exchanges

For recruitment/selection in the regions

For audit purposes

And many other purposes

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To meet the expenditure management has approved policy of Traveling

Allowance /Daily Allowance. 80% of the estimated expenditure is issued to
the officer/official before journey.
19). TRANSFER/POSTING GRANT
If an employee is transferred from Headquarter to Regions/Divisions or from
Regions/Divisions to Headquarters then management approve for him
transfer grant (luggage charges) so that the employee can comfortably shift
at the place where he is transferred.
20). WAIVER OF LOAN IN THE EVENT OF DEATH OF AN EMPLOYEE:
Management supported the waiver of principal outstanding amount of the
following loans in the event of death of an employee of the Corporation
provided he has been a regular payee of the installments of loan granted to
him:
1. House Building Advance
2. Motor Car Advance
3. Motor Cycle Advance
21). GRANT IN LIEU OF ACCIDENTAL DEATH OF AN EMPLOYEE
If there is come to pass accidental death of an employee during the service,
Rs.300,000/- (BPS-1 to BPS-10) and Rs.500,000/- (BPS-11- to BPS-16) and
Rs.800,000/- (BPS-17 and above) is granted to the families of disease
employees for their back-up.
22). Assistance package for families of NTC employees who dies in
service
Pension

i) 75% pension to the spouse or eldest son till the

youngest child attains the age of 18 years.
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ii) Normal pension to the spouse after that for life

i) Retention of NTC/Govt. house OR payment of rental
Accommodati

ceiling for hired house for 05 years OR till the age of

on

superannuation, which ever is earlier but for a

minimum period of 03 years.

ii) In case, decease employee has neither Govt.

accommodation nor rented house at the time of death,
his family will be entitled to draw house rent allowance
drawn by him at the time of his death, for the above
Employment

stated period.
Employment to one Son OR daughter for the posts in
BPS-01 to BPS-15 subject to meeting the prescribed

Education

criteria on two years contract without advertisement.

Free education to one child up to age of 18 years in

Health

Govt./Defence schools/colleges/institutes.
i) Free indoor medical treatment to widow for life and
for children up to age of 18 years in Govt. hospitals.
ii) Outdoor reimbursement up to one gross pension per
annum to widow for life and for children up to age
of 18 years from Govt. hospitals.

23)

CRITICAL ANALYSIS

At the beginning of NTC in 1996 there was limited staff to run the affairs of
the Corporation with some vested staff from PTCL. With this insufficient staff,
hard efforts were made in order to enable this newly established organization
to stand upon its own feet.
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Every business success depends upon its marketing strategies. Each

organization has its own marketing process for marketing of product and
services

they

offer.

Large

organizations

have

their

own

marketing

department for enhancement of their product sales. These organizational

have their own promotional strategies, channel of distribution and pricing
strategies. As far as NTC is concerned as its target market is limited and
Corporation entertained purely government sectors and defenses it has not
as such detailed marketing process. As NTC is not a big organization and
provide telecommunication services to limited market only, so there is no
marketing department specifically. Normally marketing strategies are made
to attract more customers and retain the existing one. NTC has its monopoly
in entertaining the Government/Defense Sector so it has no such marketing
strategies for promotional ads but they made advertisement only for
procurement and recruitment.
24) SWOT ANAYLISIS
SWOT analysis of NTC HR has been carried out as follows:
Strengths: NTC is providing high quality telecom & I.T. services to the GoP
through vibrant range. The services focus the economical and market
competitive prices. The main benefit in the services lines is the addition of
the NGN. NTC is the only one that is serving with the NGN to the GoP. Thus,
NTC focuses the TQM (total quality
management) in over all in all the services/production departments including
department of HR. The other HR quality benefits for the employees are
better salary package, insurance, medical facility of the self and of the
family. In addition to the regular monitory benefits there are handsome
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package and funds at the retirement, as well as compensation for the poor
and needy employees so thats way the employees are very motivated.
Weaknesses: The pay package for the contract employees is not good. Only
the permanent employees and mangers received the competitive packages.
There no sufficient amount is being speeded on the development of HR and
Trainings of the employees as desired. In mostly departments some of
employees have the more burden and duties than other so the HR
department needs to cover such types of issues.
Opportunities: There are a lot of opportunities to production of the new and
innovative products including establishment of new exchanges and internet
services setup. The organization lacks the research and development
department. There is a need of the forward integration so they open up their
own outlets in the market. Also the attraction for the more customers and as
well the profit for the organization. There is need to add the new brand name
and addition of the product line and explore the market at national level in
some areas like cellular services etc. These opportunities will lead towards
the growth of HR consequently with the development initiative thereof.
Threats: The basic threat to NTC is the low market growth and Safire of the
service line being the government sector only. The customer has the
availability of the substitutes services in the market. There are large number
of competitors in markets like PTCL and other cellular operators etc, and they
are continuously improving there services and introduce new innovative
products.

2.6

Human Resource Department

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HR Department in NTC

Management of people at work is very important in every organization, because organization

goals and objectives are achieved by the co-ordination of people working at the organization.
Every organization has personnel function whether or not specific manager has been so
designated. Every organization must hire, train, motivate, maintain and ultimately separate
employees. Human resource department is responsible for arranging and managing human
capital for NTC. Their main tasks include recruitment, selection, promotion, performance
management, training arrangement for employees developing the HR Policies, building
competitive market pay structure, Procurement etc.This department also indulges in
administrative responsibilities

including overall maintenance of the company, management of

the Training Colleges and Institutes, providing medical services to the employees, employee
relations etc. The HR department has been further divided into the following functional areas
Recruitment and selection
Manpower & Planning
Employee Relation
Training & Career Development
Organization Design
Compensation
A few qualified officials run the Human Resource Department at NTC. NTCs HR objectives
reflect its corporate values, i.e. SCOPE.
S

supportive

competitive

open

professional

ethical

Administration & Maintenance

Hierarchy of Administration and Maintenance

SEVP
HR &
Admin.

EVP-HR

EVP-Admin.

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GM-Ad. & M

SM
Medical services

SM
Admin.&Maintenanc
e

SM
Administration
Manager
LP

Manage
r
Fleet

Manager
States

Manager
Office

Manager
Residents

Manager
E&L

SEVP HR & Administration is having two EVP working under him, EVP HR & EVP
Administration. EVP Administration has one GM, who has three senior managers. Senior
Manager; Medical Services, Senior Manager; Maintenance and Senior Manager; Administration.

25)

CONCLUSIONS
As NTC comes under Government regulation, so Government will
finance NTC in case of any mishap. Another aspect is that NTC has
crucial role for Government, so Government do not want NTC goes
bankrupt or any other mishap takes place, so Government will finance
in any case of emergency.

Trained manpower is always helpful for organization in improving its

workers

efficiently. NTC is providing continuous

training to its

employees, to meet the demand of present era. NTC does not have
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their own training institutes. They send their employees to training

institutes of PTCL and have to pay huge amount of finance. Every year
mos of the senior staff goes abroad on training, but actually they do
not learn proper and is the wastage of NTC resources.

NTC has centralized control on all funding and decision making, which
help them in controlling wrong decision making and wastage of fund at
regional offices. Centralized control will lead to red-tape i.e. late
decision making will increase the cost. Centralization has threat of
receiving wrong information from the regions, which will lead to wrong
decision making or revolt from region.

26)

RECOMMENDATIONS:
The staff working in NTC is highly qualified and trained. There is
shortage of staff, in some sections due to which work burden increases
and thus leads to low efficiency and low output. Highly qualified staff
demand high salary and if they are not given according to their
requirements they leave and look for better jobs.

Pre-paid calling cards allow consumers to save upto 50% on long

distance and international calls when away from their home or office. It
is a very popularly convenience that has become one of the fastest
growing

INTERNSHIP REPORT
Ms. Qurat-ul-Ain Kazmi

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Segments in the telecommunication industry. NTC is already working

on a project to launch its pre-paid calling cards for its designated
customers.

Conducive environment: the other positive aspect of this organization

is its working environment. Here people are working in stress free and
friendly environment with the feeling of freedom. It has conducive
culture to its commercial status.

NTC is sole provider if optic fiber which is the backbone of the NTC, and
generate a lot of profit for the organization. There are no other telecom
sectors that provide the telecommunication facilities through optic
fibers.
There is quick and fast verbal communication through telephones,
faxes and the net working system.

One of its majors strength that there is no labor union. So

management is doing its work swiftly and smoothly without any
hurdles which can be created by union. NTC management should
continue disallow union in future for further promotion of the
Corporation in the market.

SOURCES

a)

NTC Service Regulations

b)

Welfare Policies of NTC

REFERENCES
a).

b).

Mr. Hamid Ullah Khan

Director (Administration), NTC HQs, G-5/2, Islamabad
051-9245959
Ms. Qurat-ul-Ain Mehmood
Assistant Director (Admin)
051-9245924

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