BASIC COMPETENCIES

UNIT OF COMPETENCY

LEAD WORKPLACE COMMUNICATION

UNIT CODE

500311109

UNIT DESCRIPTOR

This unit covers the knowledge, skills and attitudes

required to lead in the dissemination and discussion
of ideas, information and issues in the workplace*.

*Workplace should be understood to mean training/learning environment

Learning Outcomes
1. Communicate information about workplace processes
2. Lead workplace discussions
3. Identify and communicate issues arising in the workplace
Assessment Criteria
1. Deal with a range of communication/information at one time*
2. Make constructive contributions in workplace issues*
3. Seek workplace issues effectively*
4. Respond to workplace issues promptly*
5. Present information clearly and effectively written form*
6. Use appropriate sources of information*
7. Ask appropriate questions*
8. Provide accurate information*
9. Select appropriate communication method
10. Communicate multiple operations involving several topics areas accordingly
11. Use questions to gain extra information
12. Identify correct sources of information
13. Select and organize information correctly
14. Undertake verbal and written reporting when required
15. Maintain communication skills in all situations
16. Seek response to workplace issues
17. Provide response to workplace issues immediately
18. Make constructive contributions to workplace discussions on such issues as production, quality and
safety
19. Communicate goals/objectives and action plan undertaken in the workplace
20. Identify issues and problems as they arise
21. Organize information regarding problems and issues coherently to ensure clear and effective
communication
22. Initiate dialogue with appropriate personnel
23. Raise communication problems and issues as they arise
Underpinning knowledge
1. Organization requirements for written and electronic communication methods
2. Effective verbal communication methods
Underpinning Skills

1.
2.
3.
4.

Organize information
Understand and convey intended meaning
Participate in variety of workplace discussions
Comply with organization requirements for the use of written and electronic communication methods

UNIT TITLE

APPLY MATH AND SCIENCE PRINCIPLES IN

TECHNICAL TRAINING

UNIT CODE

500232101

UNIT DESCRIPTOR

This unit covers the outcomes required to integrate

math and science concepts in the content and
delivery of technical training programs and to motivate
trainees in learning and applying such concepts in the
workplace.

Learning Outcomes
1. Identify math and science manifestations in the course content and the workplace
2. Relate math and science concepts to common and workplace situations
3. Assess trainees internalization of math and science concepts
4. Introduce further enhancements
Assessment Criteria
Demonstrate understanding of basic math and science concepts relevant to the competency or
qualification*
Demonstrate ability to apply math and science principles to the competency or tasks being performed*
Demonstrate ability to integrate and contextualize math and science concepts in the design and delivery of
technical training*
Review and study course content and learning outcomes for math and science content
Identify situations in the workplace and in everyday life are related to the course or program for inclusion
or mention in the training
Prepare, adopt or customize training aids, lesson plans or session notes incorporating or highlighting
applications of math and science principles
Incorporate, explain and stress practical applications of math and science related to the desired learning
outcomes during the training
Aid and encourage trainees to identify and apply math and science concepts in their work and everyday
life
Give class examples/cases, exercises, and assignments for trainees to explore and reflect on the
applications/manifestations of math and science along the course content
Review trainees retention of basic math and science concepts to identify areas needing further
intervention
Determine trainees appreciation of math and science principles along the trade area or subject matter
using applicable assessment methodology
Discuss simple mathematical and scientific models/representations to aid in the understanding and
application of principles and theories using language, style and format that are readily understood
Give poorly-understood areas of math and science relevant to the course extra attention and explained in
user-friendly terms in accordance with trainees interests and learning styles
Cite and incorporate personal knowledge, experiences and observations of self and others in the area Of
math and science applications in the lessons and lecture-discussions
Evaluate and document results of application of math and science concepts for replication and
enhancement

Introduce and develop logical, systematic and scientific thinking and methods for trainees to assimilate
and apply in their own work and study
Utilize contextual and experiential learning methods to aid in appreciation of math and science concepts