This questionnaire has been designed to evaluate about the satisfaction of the employees of

commercial banks. This survey is a part of the course requirement for MBA and so I humbly
request all of the involved to successfully fill in the details as it would only take a few minutes.
Your participation in the survey is very highly appreciated.

Thank You!

Sincerely
Manindra Tandukar
MBAe
ACE INSTITUTE OF MANAGEMENT

Employee Job Satisfaction Survey

Profile:
Please tick the required boxes

Age:
a)
b)
c)
d)
e)

Below 25
25 35
35 45
45 55
55 above

Sex:
Male

Female

Name of the Organization you work for

__________________________________________________

Which of the following department best describes you work in?

a)
b)
c)
d)
e)
f)
g)
h)
i)
j)

Customer Service Department

Remittance Department
Trade Finance Department
Credit Department
Administration Department
Information & Technology Department
Sales and Marketing
Corporate Marketing
Human Resources
Accounting and Finance Department

How long have you worked at (company)?

o

Less than 6 months

o
o
o
o

6month - 1 year
1 3 years
3-5 years
More than 5 years

Which of the following best describes the position you hold in the company?
o
o
o
o
o
o
o
o
o
o

Junior trainee Assistant

Trainee Assistant
Assistant
Sr. Assistant
Officer
Sr. Officer
Assistant General Manager
General Manager
Deputy Chief Executive Officer
Chief Executive Officer

Overall how satisfied are you with the position you hold in the company
o
o
o
o
o

Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied

Promotion:

Have you been recently promoted?

o
o

Yes
No

How long has it taken for you to get promoted?

o
o

1 2 year
2 3 years

o
o

3 - 4 years
4 years or more

Are you satisfied with how the company selects its candidates for promotion?
o
o
o
o
o
o

Highly dissatisfied
Dissatisfied
Neutral
Satisfied
Highly Satisfied
Delayed

Please indicate the level of agreement or disagreement on the following statement.

Statement

Strongly
Agree

Agree

Neutral

Disagree

Job promotion has increased my commitment

towards the bank
Responsibilities and therefore salary has risen quite
satisfactorily due to promotion
Job promotion is unbiased and welcomes healthy
competitive practices
I have received opportunities for promotion/career
advancement

What factors do you think the company should strongly consider for its candidates promotion?
(You can tick more than one)
o
o
o
o
o
o

Qualification
Experience
Position the candidate holds
Performance on the job/ Appraisals
Employee & Management Relations
Others (Please Specify)
_______________________________________________________

Training and Development:

How often does the company provide required on the job skills and training?

Strongly
Disagree

o
o
o
o
o

Twice a year
Once a year
Occasionally
Rarely
Others (Please Specify)

What factors do you think influences on the part of the candidates through the training provided
by the company? On a scale of 1 to 5 (1 being the most satisfactory and 5 being less satisfactory)
1

Motivation
Better performance
Confidence
Future job prospects
Skills
Communication

Please indicate the level of agreement on the following statement:

Statement

Strongly
Agree

Agree

Training has helped me to address the requirements

of my job prospects
Extra vocational training also provided besides the
basic job related training
Training has helped me to gain confidence as well as
improve performance
Design of the training is able to fully involve the
candidates participation
Training has fully helped in the personal growth and
development

Compensation:

Please indicate the level of agreement on the following statements:

Neutral

Disagree

Strongly
Disagree

Statement

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

I am satisfied with the salary I am receiving

The amount of work and responsibility
undermines my pay
I have opportunities to earn incentives and
bonuses in my company
I am able to fully utilize various services provided
by my bank
Bank provides incentives on special goal
achievements
Compensation has boost up my performance and
confidence
Bank provides incentives on over time basis only

Performance Appraisal:
How often is the performance evaluated?
a)
b)
c)
d)
e)

Once a month
Once a year
Twice a year
Not yet evaluated
Others (please specify)_________________________________________________

Please indicate the level of agreement in the statements below:

Statement
the results of my appraisal successfully
describes my performance

Strongly
Agree

Agree

Neutral Disagree

Strongly
Disagree

Appraisal helps me to address my strength and

weakness
I receive training focused on my evaluation
I can receive timely feedback and get enough
encouragement to work on improving my
performance
It has helped improve my confidence and
motivation
It has helped improve on my past performance

Work environment and employee relations:

Please indicate the level of agreement on the following statements:

Statement

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

I am valued by my supervisor
Supervisors encourage me to be my best
The company clearly communicates its goals and
strategies to me
I receive adequate opportunity to interact with other
employees on a formal level.
My job requirements are clear
I have the tools and resources to do my job well
On my job, I have clearly defined quality goals
The Company does an excellent job of keeping
employees informed about matters affecting us.
the bank has provided required tools and equipments to
perform the task

Job Satisfaction:
Please indicate the level of agreement or disagreement on the following statement.
Statement

Strongl
y Agree

Agree

Neutral

Disagre
e

Strongly
Disagree

How satisfied are you with the information you receive from
management on what is going on in your division?
Senior managers visibly demonstrate a commitment to quality.
My job makes good use of my skills and abilities.
I feel encouraged to come up with new and better ways of doing
things.
My work gives me a feeling of personal accomplishment.
The company has a positive image to my friends and family
I am rewarded for the quality of my efforts
I experience personal growth such as updating skills and learning
different jobs
Management looks to me for suggestions and leadership
I solve customers problems

Ranking Questions:
How would you rank these on the basis of their importance in increasing job satisfaction of the
candidate? (1 = being most important and 5 = least important)
Statement

Higher Pay/ Compensation

Promotion
Good Working Conditions
Better Training of Individuals
Employee Relations
Proper Supervision
less work load