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TheMetaModelisbasedonlinguisticrulesandstructureswhicharenotspecificto
NLP, youll find them in everything from books on transformational grammar to
schoolbooks.However,whatisspecifictoNLPisthewaythatthoserulesreveallost
informationbeneaththem.
Iflanguagedidnthaveastructure,wewouldhavenowaytoknowifsomethingwas
missingornot.Yetbecauselanguagehasastructure,thatstructuregivesusthe
information that we need to understand and even change underlying thought
processes.
TheMetaModelrecoversinformationlostthroughoursensoryfilteringprocess.
Wedontjustfiltersensoryinformationcomingin,wealsofilterinformationgoing
outaslanguage.Withaclient,Imnotsointerestedinwhattheysay,whatImmore
interested in is how they have converted their experiences and perceptions into
language, as that gives me an understanding of how they perceive the world
differentlythanIdo.Byunderstandingtheirmentalmap,Icanworkwiththemto
changeitmoreeffectively.
Letmejustdemonstratehowimportantthispointaboutstructureis.
AccordingtolinguistssuchasStephenPinker,wearebornwiththehardwarefor
languagealreadyinstalled.Hedemonstratesthisbysayingthatalllanguagesinthe
world, even those found in remote valleys that have had no contact with other
cultures, follow the same basic structures; either Subject Verb Object (SVO) or
SubjectObjectVerb(SOV).
Itsalsoquitepossiblethatlanguageisnothardwired,buteventsintheoutside
worldtendtofollowthesamepattern.Somethingisinonestate,thenitsinanother
state,andwenoticethedifference,relativetoourownposition.
Hence,ifafrienddrovepastyourhouse,theywouldprobablyrecognisethatthey
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weremoving,butyourhousewasnt.However,haveyoueverbeeninatrafficjam
andexperiencedamomentofpanicwhenthecarstothesideofyoustarttomove
andyougrabthehandbrake?Ofhaveyoubeingsittingonatrainandthetrainon
thenextplatformmoves,andyouthinkthatyouremoving?
AlbertEinsteinrealisedthatwecanonlymeasurethequalitiesofobjectswhenwe
compare them to other objects. We cant say that your friends car is moving at
30mph,itisonlymovingat30mphrelativetoyourhouse.Ifwecomparethecars
motiontotheaxisoftheEarth,itsspeedisabout1070mph,andifwecomparethe
cars speed to the Sun, or a nearby galaxy, the speed could be anything up to
666,000mph.
Therefore,everythingthatweareawareofimplicitlycontainsthethingthatweare
awareof(theObject),ourselves(theSubject)andsomethingthatchangesovertime
(theVerb).
Whatisimportanttonoteisthatourexperienceoftheworldisrelativetoaframeof
reference.Comparativewordssuchashigherandlower,warmerandcooler,
better and worse clearly imply a frame of reference, others are much less
obvious.
SoheresourfirstsimpleMetaModelexercise.SinceEnglishisaSVOlanguage,a
grammaticallycorrectsentencewillbesomethinglike:
Thecatclimbedthetree
Ifwetakeoutoneofthosecomponents:
Thecatclimbedthe
Theclimbedthetree
Thecatthetree
Thenitsquiteobviousthatsomethingismissing,right?
Whatabouttheseexamples:
Thecatclimbed
Itclimbedthetree
Whatsthecatdoinginthetree?
Same deletions, but now its harder to spot them. And since the clues arent so
obvious,weremorelikelytofillinthegapsfromourownexperiences.Ifthecat
climbed,Icancalltomindanimageofacatgoingupatree.
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Yetthecatcouldhaveclimbedatelegraphpoleorthecurtainsormytrouserleg.If
thecatclimbingisthepoint,doesitmatterwhatitclimbed?
Well,ifmydaughterrunsinandshouts,thecatsstuckIneedtoknowwhetherto
callthefirebrigade,coastguardormountainrescue,dependingonwherethecatis
stuck.Ifitsstuckupatree,Ineedthefirebrigade.Ifitsstuckinsidethepostmans
trousersthenIdontthinkadozenburlyfiremenaregoingtohelpthesituation.
Ontheotherhand,ifthecatishelpingherwithherhomeworkanditdoesntknow
theanswer,thatsadifferentproblemaltogether.Thenthesolutionwouldbetogeta
videoofthecatonYouTubeasquicklyaspossible.
Heresanotherwaytodemonstratethisidea.Canyoutellwhatismissingfromthis
diagram?
No?
OKthen,howaboutthisone?
Orthisone?
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Sotheproblemisthatwecommunicatehalfformedhalftruths,andthelistenerfills
inthegapsfromtheirownexperiencesandmakestheirownmeaningfromthat.
Andindoingso,thespeakeralsoreinforcesthehalftruthsoftheirownexperiences.
Sowhatweneedtodoisrecoverthelostinformationtogiveboththespeakerand
listeneranopportunitytodiscovermorefullywhatisbeingcommunicated.Inthe
caseofthecat,asimplequestionsuchasWhereisthecatstuck?willdonicely.In
thecaseofthemorecomplextransformationsoflanguagethatwechurnout,we
needafewmorequestions.Ourabilitytofitinformationintopatternsinorderto
makesenseofitiswhatunderpinsourabilitytodistinguishMetaModelpatterns.
Each of the following categories is a specific form of deletion, distortion or
generalisation.Ofcourse,naturallanguagecontainsallofthose,sotheMetaModel
ascoveredinPractitionertrainingisagoodwaytotrainyourselftorecognisethe
potential for missing information. You can then choose where to focus your
questionstorecoverthemostusefulinformation.
ImsorrytosaythatmanyNLPtrainersdontreallyunderstandthe Meta Model
themselves,andtheydontunderstandwhyitisimportant.
TheMetaModelliesattheheartofmodelling,andmodellingisthefoundationof
NLP.WithouttheMetaModel,youwillbeunabletoeffectivelyandconsistentlymap
outaclientsproblem,whichmeansthatyouwillbeineffectiveindealingwithit.At
best,aPractitionerwhodoesntunderstandtheMetaModelwillrandomlythrough
techniquesattheproblemuntileithersomethingworksbychance,ortheclientjust
givesintomakelifeeasier.
Youcanrecogniseapoortrainerbyphrasessuchas,TheMetaModeldoesntreally
matter,justaslongasyougetthegeneralidea,or,Youdonthavetoknowwhat
anyofitiscalled,thelabelsjustgetintheway.
Doyouremembertheotherday,whathappenedwiththatthing?Inthatplace?You
know...wherewasit?Thosepeoplewerethere.Comeon,youmustremember.
Youcouldteachapprenticemechanicstofixengineswithoutlabels.Youknowwhat
ascrewlookslikewithouthavingtousetheword.Youknowwhatkindofwrench
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youneed.Youknowwhenaboltistightbecauseyoucanfeelit.Youcouldteach
mechanicstotightenthethingwiththe whatsit,andkeeponturningtheother
thinguntilthethingistightenough.
Whoneedstorquewrenches?Weallknowwhenaboltistightornot.Wouldyoube
happytodriveyourcaroutofthegarageifthemechanicdideverythingbyhand
andcouldntactuallyexplainwhatheddoneorhowheddoneit?
The labels are rather important if you want to communicate effectively, and the
MetaModellabelsareimportantifyouwanttousethis,themostfundamental,
powerfulandflexibleNLPtool,purposefully,effectivelyandconsistently.
BeforelookingatthedifferentelementsorpatternsoftheMetaModel,listento
someonegivinganinterview,onTVorontheradio.Whenyoulistencritically,
whatdeletions,distortionsandgeneralisationscanyouhear?Whatdothey
mean?
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TheMetaModeldealswithDeletions,DistortionsandGeneralisations,asfollows:
Deletions
Somethinghasbeenremovedandmustberecovered.
Distortions
Somethinghasbeenchangedandmustbechangedbacktoitsoriginalform.
Generalisations
Somethinghasbeensimplifiedandmustbespecified.
Wherepossible,wewillshowyouwherethefollowingMetaModelpatternsfitinto
these three groups, bearing in mind that all three filters are operating on all
informationflowinginandout.Therefore,aMetaModelpatternmaybeaDeletion,
butitwillalsoDistortandGeneralise.TheMetaModelcategoriesarethereforea
matteroffocus.
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Unspecified Nouns
Example:Ineedalift
Response:Whatkindoflift?
Asimpledeletionomitsandthereforeimpliespartofthestatementsmeaning,either
thesubjectorobject,relyingonthelistenertoinserttheirownassumption.
Im going
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Unspecified Verbs
Example:Sheignoredme
Response:Howexactlydidsheignoreyou?
Anunspecifiedverbisasimpledeletioninwhichtheverbismissingorreplaced
withsomethingelse.
Aswiththeunspecifiednoun,weacceptthevalidityoftheactionbyinterpretingthe
language within our own frame of reference. We need to check the action or
behaviourinordertounderstandthespeakersframeofreferenceandrecoverthe
meaningthattheyintended.
The deletion may imply that the clients interpretation of some event is very
differenttosomeoneelses.
Practice examples
Now youve done it
I calmed him
He flew in
Lets go
Shes gone
Ive lost it
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Nominalisation
Example:Iwantrecognition
Response:Howdoyouwanttoberecognised?
Anominalisationisaverbthathasbeenturnedintoanoun,indicatingastopped
mental process.Imagine yourself ata meeting,making a decision. Nowimagine
yourself meeting with people, deciding about something. Different? In the first
example, did you imagine a still image whereas in the second example, you
imaginedamovingimage?
Whenpeoplearestuckyouwillhearnominalisations.Youcanthenaskquestions
whichturnthenominalisationbackintoanactiveverb.
InMiltonModel,youcanreversetheprocess,nominalisingaverbandstoppinga
thoughtprocess.
Practice examples
We made a decision
Its love
Theres no relationship
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Practice examples
The writings on the wall
We shouldnt do that
Sales is difficult
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Practice examples
We dont like this
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Simple Deletion
Example:Imunhappy
Response:Unhappyaboutwhat?
Anevensimplerdeletionthantheunspecifiednounorverb,thesimpledeletionis
alsoknownasasentencefragmentandisunusualintheMetaModelinthatits
notgrammaticallycorrect.Withtheotherexamples,thefactthatthegrammaris
completeandcorrecttendstomakethelisteneracceptwhatissaidautomatically.At
leastthesimpledeletionalertsmostpeopletoitspresencebyprovidinginsufficient
informationtothelistener.
Wetendtoprocesssimpledeletionsbyfillinginwhateverisnecessarytocomplete
thegrammaticalstructure.Whenyouarestronglyinrapportwithsomeone,youcan
almostfinisheachothers'sentences.Wefinisheachothers'sentencesanyway,and
with simple deletions that means we sometimes insert meaning which was not
intendedbythespeaker.
Practice examples
You cant
Im falling
If only
I know
Youre wrong
Ill go
Im lost
Im stuck
Never again
Thats it
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Comparative Deletions
Example:Ournewproductismoreeffective
Response:Moreeffectivethanwhat[when,whoetc.]?
Thespeakeriscreatingastatementbasedonanimplicitcomparisoncriteria.The
criteria itself is hidden, and so the listener learns the rule by absorbing the
language.Often,theobjectofthecomparisonismissingtoo,
sothelistenerlearnstoequatebetterwithbest.
Acomparisonrevealsahigherlevelcategory.Forexample,a
carisbetterthanacow.Why?Becauseacowshornsdont
work. The joke reveals the higher category of
transportation.
Challengingcomparativedeletionsisuseful,notbecauseitsimportantwhatisbest
butbecausewecanlearnagreatdealaboutthespeakersperceptionsandcriteria.
Practice examples
This is far more efficient
Blue is better
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Complex Equivalence
Example:WhenshesquietIknowshesangry
Response:Howdoyouknowthatquietmeansangry?
Thespeakertakestwounrelatedconceptsandholdsthemasequivalent.Ifoneis
truethentheothermustalsobetrue.IfIequatemypersonalworthwithpromotion,
andImissoutonapromotionthenIfeelworthless.IfIequatelovewithbeing
listenedtoandsomeonedoesntappeartobelisteningtomethentheydontlove
me.
The complex equivalence and the cause and effect
reflectourabilitytogeneraliserulesaboutthephysical
worldandarevitalforoursurvival.Rulessuchasred
sky at night, shepherds delight would have ensured
our survival as a species, but the same ability now
createsrulessuchasBosssdoorclosed,heisinabad
moodwhichmaynotbeuseful.WhenyouchallengeaComplexEquivalence,look
forthesensoryexperiencethatthegeneralisationisbasedon.
Practice examples
Tall people are scary
Food is a comfort
Im in trouble, I messed up
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Lost Performative
Example:Theyveapologisedforwhattheydidtome
Response:Whoapologised?
Aperformativeverbisastatementthatsoundslikeanaction.Whatweneedto
recoveristhepersondoingthethinginquestion,thepersonperformingtheaction.
Weoftentaketheresponseorbehaviourofonepersonandgeneraliseittoapplyto
allpeople.Youllhearsalespeoplesay,Customersdontlikethisproductwhen
whattheyreallymeanis,Icouldntsellthisproducttothreecustomers.
Onceagain,someuniversalrulesareuseful.Ifonepersoncanbesuccessful,anyone
can,soabeliefsuchaspeoplecanbesuccessfulcouldbeuseful,whereasabelief
suchaspeoplealwaysfailmighthavelessdesirableresults.
Practice examples
People make mistakes
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Mind Reading
Example:Youdontrateme
Response:HowdoknowthatIdontrateyou?
Response:Whatleadsyoutobelievethat?
Response:Whatmakesyouthinkthat?
Withamindread,weactasifweknowwhatsomeoneelseisthinking.Ofcourse,
youmayberightsothepointisthatyoudonotknowforcertainanditmaynotbe
usefultorespondasifyoudo.
Youmightdosomething,ornotdosomething,becauseyouknowhowsomeone
wouldreact.Youmayknowthatpersonverywell,buttheonlywaytoknowwhat
theyarethinkingistoaskthem,asuncomfortableasthatmaybe.
Practice examples
I know you dont believe me
He wouldnt want me to
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Presuppositions
Example:IlldothatafterIwinthiscontract
Response:Howdoyouknowyoullwinthatcontract?
Presuppositions are the implied facts which must be held true in order for the
sentencetobegrammaticallycorrect.Apresuppositionworksattheunconscious
levelbeforeyouevenhaveachancetounderstandwhathasbeensaid,soitisvery
differenttoanassumption,whichismadeafterwards.
Whenwemakesenseoflanguage,wetakeallpossiblemeaningsandholdthem
temporarily until one stands out by fitting the overall context. Therefore,
presuppositionsareaverypowerfulinfluencetool.
IfIask,Wherearemycarkeys?thenIpresupposethatyouknowwheretheyare.
Practice examples
When this plan fails Ill say told you so
I dont know how to manage such a difficult project
Dont worry, this wont hurt
It will be easier when he leaves
What will the next reorganisation bring?
When are you leaving?
Youd find Meta Model easier to learn if youd slow down
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Universal Quantifiers
Example:Heneverlistenstome
Response:Never?
Response:Wasthereeveratimewhenhedid?
Atypeofgeneralisation,theuniversalquantifiertakesasingleexampleandmakesit
applytoallcasesoratalltimes.
Thinkofsomeonewhosays,Ialwaysfail.Therearetwoproblemshere;firstly,the
personisonlynoticingtimesinthepastwhentheyfailedandisfilteringouttimes
whentheysucceeded,becausesuccesswoulddisprovetherule.Thesecondproblem
isthatalwaysmeanseverytimeinthepastandeverytimeinthefuture,soby
saying,Ialwaysfail,thepersonissettingtheirperceptualfilterstonoticefailurein
thefuture,andtheyarethengeneratingbehaviourthatislikelytoleadtofailure.
Inshort,bycreatingauniversalrule,thepersonwillcreateaselffulfillingprophecy.
ThisisaveryusefulabilityifyouapplyittoabelieflikeIamalwayssuccessful.
Practice examples
Nobody likes me
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I cant stop
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Why?
YoumayormaynothavenoticedthattheoneapparentomissionfromtheMeta
Modelisthequestion,Why?
ThatsbecauseaNLPPractitionerwouldneveraskwhy.
Areyouthinking,What,never?
Ifso,thenyouarelearningtheMetaModel.Welldone.
Ifnot,thenyouaverygoodstudent.Welldone.
Eitherway,Ibetyoureitchingtoask,Why?
Considerthisexample:
Icantgetthatdonetoday
Whathappensifyouask,Why?
Well,becauseIhavetogetthisdone,andthatdone,andeveryonesdemandingthis
andthat,andImgoingtobeworkinglateanyway,and...
SorryIasked...
Essentially,whatthepersongivesyouinresponsetowhyisnotcausesbutreasons.
However,thegrammaroftheanswerimpliesthattheseareallcausaleventswhich
predatedyourrequestandmeanthattheyreallycannotgetthatdonetoday.
Another way of looking at their answer is that it can be roughly translated as,
BecauseIdontwantto,nowletmethinkupsomeotheractivitiesthatexcludemy
abilitytodowhatyoureasking.
Andhere,inanutshellistheproblemwiththequestion,Why.
Whenyourclientorcolleagueanswersthequestion,theyaregivingyouaseriesof
events that are all happening now, but their answer implies that these events
happenedinthepast.Thequestionpresupposesacausalconnectionbetweenthe
questionandtheanswer,eventhoughthereusuallyisnone.
Heresanillustration.
WhyarentweinBirmingham?
1. Becauseyouwantedtostopforabreakandthenwehittrafficanditsbeen
rainingandthenwegottalkingaboutwork.
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2. BecausewereontheroadtoLondon.
Bothoftheseanswersaregrammaticallycorrect,botharephrasedasaseriesof
eventswhichpredatethequestion,yetonlyonecanreallystanduptoanyscrutiny
asavalidresponsetothequestion.
Humanbeingshaveaneedtostructuretime,asexplainedverynicelybyEricBerne
inhisworkonTransactionalAnalysis.FromTAspointofview,humansstructure
timesin a number of ways, such as engaging in rituals or playing interpersonal
games.
FromNLPspointofview,wearemoreinterested,notinwhatwedoinstructuring
time,butinhowwecodeandrepresentthesestructuresoftime.
Inpractice,thismeansthathumanbeingshaveaninterestingabilitytoimaginethe
future,placegoalsinitandthentakeactiontowardsthosegoals.
Onthedownside,thisalsomeansthatwecanimaginebarrierstoachievingthose
goalsandthenactasifthosebarriersarerealnow,therebyblockingordivertingany
effortsmadetowardsachievingthegoal.
Anotherviewofgoalsettingisthatweeachhavemanygoals,andsomeofthemare
inconflict.
Letssaythatsomeoneatworkisafraidofpublicspeaking,buttheyalsofeeldriven
topleasetheirboss.Pleasingyourbossbybeingconscientiousandhardworkingisa
typicalTAscript.FearofpublicspeakingisatypicalNLPfear.
Whathappenswhenthispersonthinksaboutpresenting?Dotheythinkofitasif
theyresaying,Ineedtogetsomemilkonthewayhome?
No.Theydont.Theirfearsitsinthebackground,asifsomeoneisholdingamagnet
underatablewhileyoutrytorollasteelballacrossit.Theyknowthattheyneedto
present,andtheyknowthattheyneedtopleasetheirboss.
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However,thefearisanopposingforce,createdbyanimaginarygoal.Thepersons
desiretodeliverthepresentationisonegoal,theirexpectationtofailisanother.
Yourbraindoesnotdifferentiatebetweenwhatyouwantasbeinggoodorbad,it
justdeliverswhatyouthinkaboutthroughacycleofselectiveattention,actionand
reinforcement.
Letsaskthispoorpersonwhytheydontwanttodeliverthepresentation.
BecauseitsgoingtogohorriblywrongandIllleteveryonedown
Thegrammaticalstructureisidenticaltothatofthepreviousexamples,butthistime
thereisacuriousdifference;thereasonisexpressedasapasteventwheninfactitis
afutureevent,andifthereisonlyonethingthatwecansayforcertainaboutthe
future,itisthatithasnthappenedyet.
The person has constructed a sequence of imaginary events, where one, the
problem,precludestheother,thegoal.Butsincebothareimaginary,thereisno
causalconnectionbetweenthem.
The only thing that makes these events plausible is that, when the person talks
aboutthem,theirlanguageisgrammaticallycorrect.
Insteadofasking,Why,letstrysomealternatives.
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Why?directsthelistenersattentionbacktopastcauses.
Whatstopsyou?directsthelistenersattentiontothebarrier.
Whatwouldhappenifyoudid?directsthelistenersattentiontothegoalitself.
Trythemoutforyourselfandnoticethedifferentanswersthatyouget.
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Thenormalresponsewouldbe,Mmm,yes,howeverthestatementisactuallyquite
acomplexhypnoticinstruction.Letspullitapart.
Its
Simpledeletion;whatisit?
Simpledeletion;contractionhidestheis
Complexequivalence;is
easier
Comparativedeletion;easierthanwhatorwhen?
Kinaesthetic,thereforefirstposition
when
Subordinateclauseoftime
you
Shiftedreferentialindex
dont
Simpledeletion;contractionhidesthecommanddo
Negation;contractionhidesthenot
think
Directcommand
Auditorydigital
about
Dissociationtosecondposition,possiblyvisual
it
Simpledeletion;isthisthesameitasbefore?
Goodness. All of that in one, throwaway phrase. What seems like an innocent
expression,ahintforhowtomakeatechniqueeasier,becomesacovertcommand.
Thesubordinateclauseoftimeinthemiddleisthefocalpointforthetwohalvesof
thestatement.Itisaninstructionforthelistenertoholdthefirstpartinmemory,
therebymakingitseasierapresuppositionforthesecondpart.
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Its
easier
Presupposition
when
Forcesthepresuppositionandcommandtocoexistintime
you
dont
think
Directcommandtothinkaboutit
about
it
Considerthisrequest,Whenyougototheshop,couldyoufetchmeadrink?
Tomakesenseofthequestion,thelistenermustholdbothhalvesofthestatementin
theirmindandoverlaythemsothattheycoexistatthesametime.Therewouldbe
nopointingettingyouadrinkbeforeoraftergoingtotheshop.
Thefirstpartpresupposesthatyouareindeedgoingtotheshop;letssaythatthisis
atruereflectionofyourintention.
Youcanpictureyourselfgoingtotheshop,andatthesametime,addapictureof
yougettingmeadrink.
Thesubordinateclauseoftimeisaveryimportantlinguistictool,becauseinforcing
twostatementstocoexistintime,itforcestwomentalrepresentationstocoexistin
time,andifoneisalreadytrue,itmakesthesecondtruetoo.
Wehaventevencometothesimpledeletionyet.Whatisit?Well,whateveryou
wanttobeeasy,obviously.
IwaswalkingintheparkandImetaflasher.Niceout,isntit?hesaid.Theitis
ambiguous.Doesitmeantheweather,ordoesitmeanit?YouknowwhatImean.
Sothewholephrasepresupposesthatyouwantsomethingtobeeasier,andthat
whateveritiswillbeeasierwhenyouthinkaboutit.Thedontthinkaboutitpart
islikesaying,dontthinkaboutadogordontworry.
Superficially, the instruction is to not think about it, when unconsciously, the
instructionistothinkaboutit.
Theresultisaveryeffectivetranceinduction.
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Isthereanominalisationinthisstatement?
Yes,thereis.Thenominalisationisthewordsituation.
Tocounteractanominalisation,youmustturnitintoanactiveverb.Itseemsan
awkwardthingtoask,however,thegrammaticallyappropriateresponseis:
Wheredoyousituateyourselfwithrespecttothepeopleyouworkwith?
Remember,tofindanominalisation,justlookforthenounthatyoucantputina
wheelbarrow.
Anominalisationisasignofastuckmentalprocess,althoughinreality,our
thoughtsdontstop.Thinkaboutotherthingsintheworldaroundyouthatusea
stillimagetorepresentanactionorevent.Whatdoyounoticeaboutthem?
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ISBN9781908293039
Also Available
TheNLPMasterPractitionerManual
GeniusatWork
ISBN9781908293213
ISBN9781908293022
Bothofthesebookscontaintheauthor'suniquemethodologyformodellingand
replicatingtalentwithinyourbusinessororganisation.Thetwobookssharethe
majorityoftheircontent,withonebeingtailoredforreadersinterestedinstudying
NLP and the other aimed atHRand L&Dmanagerswho wantto develop best
practiceanddeliverhighperformancewithinanorganisation.
MetaModel
PeterFreeth20002012
29