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7) The group type that is determined by the organization chart is the ________ group.
A) job
B) work
C) authority
D) social
E) command
8) Which one of the following group types is organizationally determined?
A) job
B) task
C) interest
D) authority
E) social
9) A group that develops outside of work to support a local sports team is an example of what
sort of group?
A) booster
B) interest
C) friendship
D) sports
E) miscreant
10) Employees who band together to seek improved working conditions form a(n) ________
group.
A) union
B) support
C) interest
D) work
E) emancipated
11) Which of the following statements most accurately describes interest groups?
A) They are longer lasting than friendship groups.
B) They develop because individual members have one or more common characteristics.
C) They are formed to achieve some common objective with which each member is concerned.
D) They are governed by labor laws.
E) They are likely to involve great social conflict.
12) Which of the following is not one of the most common reasons people join groups?
A) security
B) status
C) equity
D) power
E) goal achievement
13) A group that is determined by the organization chart and composed of the individuals who
report directly to a given manager is known as a(n) ________.
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A) task group
B) command group
C) friendship group
D) interest group
E) informal group
14) A group that is organizationally determined, but that can cross command relationships is
known as a(n) ________.
A) task group
B) command group
C) friendship group
D) interest group
E) informal group
15) Which of the following is true?
A) All groups provide the same benefits to their members.
B) Different groups provide different benefits to their members.
C) Different groups provide the same benefits to their members.
D) Group members seldom reap any benefits from their membership.
E) all of the above
16) When group members "test the waters" to determine what behaviors are acceptable, they are
most likely in which stage of group development?
A) forming
B) storming
C) norming
D) performing
17) John's group has developed a strong sense of group identity and has assimilated a common
set of expectations defining appropriate member behavior. John's group has most likely
completed which stage of group development?
A) forming
B) storming
C) norming
D) performing
18) Which of the following is NOT one of the five stages of the group development model?
A) forming
B) storming
C) joining
D) adjourning
19) The curriculum committee members are resisting some of the newly created policies and are
in conflict over who will chair the committee. They are most likely in which stage of group
development?
A) forming
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B) storming
C) norming
D) adjourning
20) For permanent work groups, which is the last stage in the group's development?
A) forming
B) storming
C) norming
D) performing
21) Which of the following statements is true concerning the five stage group development
model?
A) Stage IV (performing) is always the most preferable.
B) Several stages can go on simultaneously.
C) Groups in Stage III will outperform those in Stage II.
D) Groups proceed clearly from one stage to the next sequentially.
22) What term is used for a set of expected behavior patterns associated with a particular position
in a social unit?
A) role
B) role perception
C) role identity
D) role expectation
E) identity
23) Our view of how we are supposed to act in a given situation is
A) role identity.
B) role ambiguity.
C) role expectation.
D) role perception.
E) role conflict.
24) When Judith became a doctor she modeled her manner on her observations of more
experienced doctors, and also on the behavior of doctors in medical dramas she had enjoyed
watching as a child on TV. What is Judith modeling her manner upon?
A) the role behaviors of doctors
B) her role perception of doctors
C) the role identity of doctors
D) her role expectation of doctors
E) the core role actions of doctors
25) Which of the following is true of role identity?
A) Role perception creates the attitudes and actual behaviors consistent with a role.
B) People have the ability to shift roles rapidly when the situation requires change.
C) There is considerable inertia in role identity after roles are changed.
D) Everyone is required to play one specific role in every situation.
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E) Groups will come to their own conclusions about what is and isn't appropriate.
45) Which of the following is NOT considered a deviant workplace behavior?
A) leaving early
B) lying about hours worked
C) gossiping and spreading rumors
D) blaming coworkers
E) helping a co-worker complete a project
46) A recent study suggested that individuals working in a group were more likely to lie, cheat,
and steal than those working alone. This may be due to the fact that
A) it's easier to steal in numbers.
B) groups provide a shield of anonymity.
C) conformity is not critical with deviant behaviors.
D) it's easier to rationalize deviant behavior than appropriate work behaviors in groups.
47) What term is used for the socially defined position or rank given to groups or group members
by others?
A) regency
B) authority
C) status
D) command
E) magnus
48) Which of the following people are likely to have low status in a group?
A) people who can allocate resources
B) a group's formal leader
C) people whose contributions are critical to the group's success
D) people who have little control over the group's outcomes
E) the outstanding performers
49) People who control the outcomes of a group through their power tend to be perceived as
________.
A) high conformists
B) deviants
C) high status
D) low status
E) highly anonymous
50) Which of the following statements about status is not true?
A) Status is an important motivator.
B) Possession of personal characteristics that are positively valued by the group will give a
member higher status.
C) Low-status members are given more freedom to deviate from norms than are other members.
D) High-status members are better able to resist conformity pressures than lower status members.
E) Conformity is affected by status.
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is sought.
A) acceptance of the solution
B) speed
C) efficiency
D) clear responsibility
E) a conjunctive solution
67) Which is not a weakness of group decision making?
A) It is time consuming.
B) There is less originality.
C) It suffers from ambiguous responsibility.
D) It can be dominated by one or a few members.
E) It's not clear who is accountable for bad decisions.
68) Individual decisions are generally preferable to group decisions when which of the following
is sought?
A) speed
B) creativity
C) acceptance
D) quality
E) broad unanimity
69) Your organization is considering the use of team decision making. You have read the
literature on decision making and are trying to inform your manager about the advantages and
disadvantages of group decision making. You should expect to find that ________.
A) group decision making will be faster
B) group discussions will be shared equally
C) there will be increased acceptance of the decision with group decision-making
D) group decision making will be very costly
E) groups will find reaching a decision to require less effort than individuals
70) Your organization is considering the use of team decision making. You have read the
literature on decision making and are trying to inform your manager about the advantages and
disadvantages of group decision making. You should expect a weakness of group decision
making to be ________.
A) less complete knowledge
B) more time will be used to make the decision
C) employees will be less accepting of the group decision
D) the decision will probably be a lower-quality decision
E) decreased risky shift
71) What is generally the result of groupthink?
A) higher-quality decisions
B) more risky decisions
C) less critical analysis
D) unpopular decisions
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E) social reification
72) Which of the following is a phenomenon in which group pressures for conformity deter the
group from critically appraising unusual, minority, or unpopular views?
A) group conformity
B) groupshift
C) groupthink
D) compromise
E) risk transfer
73) Groups tend to be more effective than individuals if
A) creativity is important.
B) speed is important.
C) acceptance is not needed.
D) efficiency is critical.
E) all of the above
74) Your organization is considering the use of team decision making. You have read the
literature on decision making and are trying to inform your manager about the advantages and
disadvantages of group decision making. You have observed that the group tends to come to
consensus very quickly and you know that the group is very cohesive. You conclude that they
may be suffering from ________.
A) inefficiency syndrome
B) groupshift
C) disintegrating norms
D) groupthink
E) risky shift
75) Which of the following is NOT a symptom of groupthink?
A) Group members rationalize any resistance to the assumptions they have made.
B) Members apply direct pressures on those who express doubts about the group's shared views.
C) Members who have doubts keep silent about misgivings.
D) There is a shift toward risky decisions.
E) There appears to be an illusion of unanimity.
77) Which of the following can minimize groupthink?
A) Significantly increase the size of the group to more than ten.
B) Managers/leaders should seek input from all group members.
C) Managers/leaders should openly express their own opinion.
D) Avoid appointing anyone to offer divergent perspectives.
E) Develop a group mission statement.
78) What result does groupshift generally have on the decisions a group makes?
A) They are made by groups rather than individuals.
B) They are generally riskier.
C) They are made more quickly.
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100) Work groups have a structure that shapes the behavior of members and makes it possible to
explain and predict a large portion of individual behavior within the group as well as the
performance of the group itself.
Answer: TRUE
101) People generally cannot shift roles quickly.
Answer: FALSE
Diff: 2
Page Ref: 115
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
102) Our perceptions of roles are generally formed early in our lives and remain stable.
Answer: FALSE
Diff: 2
Page Ref: 115
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
103) We all are usually required to play one role and our behavior stabilizes with that role.
Answer: FALSE
Diff: 1
Page Ref: 115
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
104) One's view of how one is supposed to act in a given situation is a role perception.
Answer: TRUE
Diff: 1
Page Ref: 115
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
105) When an individual is confronted by divergent role expectations, the result is role
divergence.
Answer: FALSE
Diff: 1
Page Ref: 115
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
106) Norms tell members what they ought and ought not to do under certain circumstances.
Answer: TRUE
Diff: 1
Page Ref: 116
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
107) Only some groups have established norms.
Answer: FALSE
Diff: 1
Page Ref: 116
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
108) The Hawthorne studies provide strong evidence for the power of norms over group
members.
Answer: TRUE
Diff: 2
Page Ref: 116
Topic: Group Properties: Roles, Norms, Status, Size, and Cohesiveness
109) One conclusion of the Hawthorne studies was that worker output was highly effective in
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