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2. Emphasis on Leadership
ISO is not alone in this trend. Lack of
leadership commitment often tops the
list of reasons why initiatives like ISO fail,
so it is no surprise to see ISO and other
organizations integrate it into their
requirements.
Unfortunately, many will misinterpret this
as leadership support. Support can only
go so far, and further emphasizes the
mentality that the management system
applies to all except management.
Leadership commitment to the system is
ultimately shown in the culture that they
establish through their actions and what
actions they reward or discourage.
The solution is to take a proactive
approach to managing culture, and
integrating the desired culture with the
management system in a cohesive way.
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