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Background
Founded in 1937 in Wolfsburg,
Germany by the German Labour
Front
3rd largest automaker in the world
2 million cars sold worldwide in Q3
2015.
Q1 2015 to present, growth rate of
Volkswagen went down relative to
market.
Market Cap
Volkswagen
$92.36
$253.36
67B
Toyota
$124.72
193B
$13.99
57B
Ford
The Situation
September 2015, EPA found that Volkswagen had
software to change emissions reported. 482,000 cars in
the U.S. were affected by this, 11 million worldwide. What
has Volkswagen done since then?
New CEO - Matthias Mller
Sold Suzuki stock 19.9% for 1.5B for liquidity purposes.
Recalls will start for 8.5 million vehicles in Jan 2016.
Facing legal and criminal charges from many different
countries
Opportunity for
Communications
Volkswagen was already lowering in growth - use this as
an opportunity to not only recover from crisis, but to do
better by:
Re-establishing trust with customers
Improve internal communications and boost morale.
Target Audience
Employees
Employees
Strategy:
Increase morale amongst the
employees, top and bottom.
Employees
Tactics:
Redefine corporate priority
Increase communication channels
Credo
Employees
Tactics: Redefine Corporate Priority
Employee
Customers
Employees
Tactics: Increase Communication Channels
Employees
Tactics: Credo
Target Audience
Customers
Customers
Strategy:
Become an eco-friendly leader in the
automotive industry.
Customers
Tactics:
CSR Partnerships (Greenpeace, College/Universities)
Pioneer Hybrid/Electric Auto Show
Introduce new electric Phaeton model
Media
Customers
Tactics: CSR Partnerships
Eco-Friendly Organizations (ie. Greenpeace USA/EU)
Revamp parks/create new parks
Install new tech within parks
Customers
Tactics: Strategic Partnerships
College/University
Educational Programs
Clubs on campus
Customers
Tactics: Pioneer Hybrid/Electric Auto Show
Leader in clean, green
automotive technology
United States/Europe
Auto show amenities
Guest Speakers
Media
Customers
Tactics: Introduce and educate on new electric
Phaeton model
New Flagship
VW Phaeton Features
Change in Focus
Appealing to Customer
Media
Evaluation
Employees:
Morale
Retention
Engagement
Customers:
Trust
Brand Perception
Sales
Thanks!
Any questions?