National Commodity & Derivatives Exchange Limited

(Instructions for lodging complaint against Trading and Clearing Member of NCDEX)

All complaints must be addressed to the registered office as below:

The Customer Service Group

National Commodity & Derivatives Exchange Limited
1st Floor, Akurti Corporate Park
L.B.S Road
Kanjurmarg (W)
Mumbai - 400 079

Tel (+91-22) 66406789

Instructions for filling the client complaint form.

1. Please tick wherever applicable.

2. Fill up the complaint form and attach all relevant documents/enclosures. The same is to
be sent to the registered office of the Exchange.
3. Please furnish only photocopies of documentary evidences. Originals are not required to
be submitted with the complaint form.
4. Exchange will not be able to process incomplete forms or complaints not supported with
necessary details/documents.
5. In case you are not in a position to furnish any documentary evidence, please specify the
reason for the same.
6. In case of reminders/subsequent letters, kindly quote date and the reference number of
the letter sent by the Exchange for speedy redressal of your complaints.

List of enclosures required to be attached with complaint form:

1) Copies of contract note or sale/purchase note and bills issued by member pertaining to
the transaction under dispute.
2) Copy of proof of payment.
3) Copy of ledger accounts / statement of account.
4) Copies of bank statements showing details of payment, date, amount, etc. issued by you
in favor of the trading member.
5) Copies of letters/correspondence written to and reply if any, received from the member in
respect of your complaint.
6) Any other relevant documents.

Note:

1) Complaints in respect of deals executed on the Exchange through a Trading and Clearing
Member of NCDEX only would be taken up for redressal by the Exchange.
2) Complaints against Trading and Clearing Member of NCDEX will be taken up for redressal
only if accompanied by the relevant enclosures (documents) as mentioned above.
3) All complaints are required to be lodged with the Exchange within 1 month from the date
when the dispute arose or deemed to have arisen.

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 National Commodity & Derivatives Exchange Limited
Client Complaint redressal Form
(Complaint against Trading and Clearing Members of NCDEX)

Date: __________
To
The Customer Service Group
National Commodity & Derivatives Exchange Limited
1st Floor, Akurti Corporate Park
L.B.S Road, Kanjurmarg (W)
Mumbai - 400 079
Details to be filled in by the complainant
Client code
Client name Mr. / Ms:

Address for correspondence

(Please give complete address)

District / City
PIN Code
State
Contact telephone no with STD code
Mobile No
Member name
Branch address from where the
trading account was opened
District / City
PIN Code
State
Brief details of the complaint
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Please enclose the below mentioned documents in support of the dispute

Enclosures No. of pages Enclosed (Y/N)

1. Contract notes
2. Bills
3. Daily MTM statement
4. Statement of account given by the trading
and clearing member
5. Any other document in support of your claim

Place: Signature of the complainant

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