Dominique Roach

143 Churchill Ave Somerset NJ, 08873 908-392-6063 roach_dominique@yahoo.com

Education
Devry University, North Brunswick NJ October 2009
Bachelor of Science in Technical Management
Concentration: Sales & Marketing

Katherine Gibbs, Piscataway NJ

Associates in Business E-Ministration

Professional Experience
Viking Termite & Pest Control (Call Center) March 2006 –Present
Customer Service Representative
Bridgewater, NJ

• Provide support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division, duties included answering customer
queries, problem solving and providing detailed information on new products.
• Work with new customers in the development of new accounts and the implementation of new systems.
• Assist in the development of new policies and procedures.
• Assist in the training of new customer service representatives and associates.
• Perform market research surveys on customer needs and requirements.
• Prepare weekly sales reports for the sales team and sales management.
• Generate repeat business through successful client follow-up.
• Assist in suggesting improvements to the various communications by the company (eg. website, FAQ,
etc)
• Timely performance reporting of services being outsourced.
• Accept assignments with an open, cooperative, positive and team-oriented attitude.
• Exercise strong interpersonal communication skills with customers and department personnel.
• Handle a high influx of inbound calls within a dynamic call center environment.
• Demonstrate best judgment in the disbursement of adjustments and credits.
• Strive for one-call resolution of customer issues.
• Deliver world class customer service and build customer satisfaction and loyalty.
• Increase the customer experience by providing information on new product, rate plans and service
through up selling opportunities.

Kmart, Somerset NJ
Retail (Soft lines), Cashier July 2003-March 2006

• Make study of customer's needs by meeting them.

• Give all the information to customers about product regarding to its use, care and operation.
• Provided excellent sales skills.
• Done various other duties as assigned.
• Team Player.

Client: Keir McDowell

Keirs Beauty & Barber Salon
North Plainfield NJ
Sales and Marketing Project October 2009

• Worked in a Team atmosphere to provide a New Marketing strategy for the Salon.
• Helped create a marketing plan to expand customer base and increase revenue.
• Created an IBP campaign to increase customer awareness, sales and to give back to community.
• Helped in creating and designing a user friendly website for the growth of her business.