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https://us-mg6.mail.yahoo.com/neo/launch?.rand=6a4ldjcm63qrm#6080080290

Subject:

Regarding your case number 05066766 [ ref:_00D00hhzl._50030bPOkv:ref ]

From:

discsupport@seagate.com (discsupport@seagate.com)

To:

mohankseb@yahoo.com;

Date:

Wednesday, October 7, 2015 4:52 PM

Hi Mohan,
Thank you for contacting Seagate Support.
I understand that you have purchased the drive from flipkart. I would like to inform you that the reason for the rejection of your drive is that the top cover mismatch with base
plate and also few components from the drive has been changed. Hence, we will not be able to help you with warranty support with this drive. Thereby, I would request you to
contact your point of sales.
Request your kind understanding on same.
Please reply to this email if you require further assistance or give us a call at 000.800.440.1392. We are available from 9:00 am to 6:00 pm
Indian time Monday - Friday.
Regards,
Sania
Seagate Support.

--------------- Original Message --------------From: Mohan Kumar [mohankseb@yahoo.com]

Sent: 10/6/2015 8:19 PM
To: discsupport@seagate.com
Subject: Re: Regarding your case number 05066766 [
Please intimate the exact ground on which you have rejected the warranty on my hard disk.
what you have furnished are the general guidelines for rejection of warranty. I have purchased the
external hard disk through online from flipkart. As mentioned in your packing instruction I have opened the cover and send the
drive alone for replacement. I wonder how you can reject the warranty. If you are not replacing the disk , I shall forced to go for consumer court for getting my hard disk replacement
Mohankumar .B

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12/10/2015 3:51 PM

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https://us-mg6.mail.yahoo.com/neo/launch?.rand=6a4ldjcm63qrm#6080080290

On Tuesday, October 6, 2015 1:13 PM, "discsupport@seagate.com" <discsupport@seagate.com> wrote:

Hi Mohan,
Thank you for contacting Seagate Support.
This is a follow-up email regarding the concerns which you reported us about your hard drive with serial : S2ZPJ9DD347356. Please be advised that our
limited warranty is void if a product is returned with removed, damaged or tampered or any alterations of any component of the hard drive. As such, relating to
this scenario, we would be unable to consider your drive for warranty as per our policy and we request your kind understanding on the same.
Please refer the links below to know more on our policy:
Limited Consumer Warranty Statement:
http://www.seagate.com/in/en/ support/warranty-and- replacements/limited-consumer- warranty
India Limited Warranty Statement:
http://www.seagate.com/in/en/ support/warranty-and- replacements/india/warranty
India Warranty Claim Validation Process:
http://www.seagate.com/in/en/ support/warranty-and- replacements/india/claim- validation/
Please reply to this email if you require further assistance or give us a call at 000.800.440.1392. We are available from 9:00 am to 6:00 pm
Indian time Monday - Friday.
Regards,
Sania
Seagate Support.

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