Ghazwan Naif

Dubai Silicon Oasis, Dubai, UAE gus.naif@gmail.com

+971 56 7258565

PROFESSIONAL SUMMARY
A result-oriented business professional with proven abilities in strategic planning, managing projects,
forecasting, analyzing data, building KPIs, optimizing processes, building teams, motivating staff and
couching. Able to identify strengths and weaknesses and implement standards changes to improve
operations efficiency and bottom line. Has an excellent automotive technical and business skills and
native language fluency in English and Arabic.

WORK EXPERIENCE
Mezory CCTV (Dubai, U.A.E.)
2014 Present
Regional General Manager

Mar.

Overseeing all business operations in the EMEA Region (Sales, Aftersales, HR, Inventory,
Forecast, Marketing, and Pricing)
Created regions customers database in EMEA regions and reached out to all potential
distributors
Searched and selected distributors in Africa, Middle East, Europe, and CIS Countries and singed
distribution agreements
Created logistic plans for every selected distributor
Created pricing policy and structure for all suppliers
Participated in exhibitions, seminars, and training programs

Operations Manager

Established the Company in USA (Legal work, Office rental, etc.)

Established the Branch Company in UAE (Legal work, Office construction, Furnishing, Staffing,
etc.)
Evaluated, benchmarked, and selected suppliers and products
Developed operational budget, business plan, and breakeven points
Negotiated and achieved price reduction and quality improvements with suppliers
Implemented and managed projects (Product launches, Publications, Catalogs, etc.)
Managed all product purchasing, manufacturing, and distributing from South Korea to the whole
world
Performed all sales forecasts, inventory management, and supply chain management
Staffing and searching for candidates, selecting, interviewing, hiring and training
Supported all UAE retailers and showrooms with product displays, inventory availability, and
warranty issues
Coordinated all warehouse operations and logistics with all retailers and system integrators

Volkswagen Group of America (Auburn Hills, MI, U.S.A.)

May 2010 Mar. 2014
Aftersales Project Manager

Tools and Equipment Program Specialist

Analyzed sales (data mining) to optimize program operations, inventory

management and forecast for VWGoA tools program to ensure stock availability to dealers

Analyzed warranty reports and parts sales to evaluate tools and equipment requirements
in dealerships to reduce the repair period and increase customer satisfaction and fix right
first time (FRFT) score

Researched tools and equipment spending in dealerships to ensure proper tools policies
to dealers

Visited dealers across the USA to optimize aftersales service operations for new product
launches

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Ghazwan Naif
Dubai Silicon Oasis, Dubai, UAE gus.naif@gmail.com

+971 56 7258565

Created a new tool rental program that reduced dealer network spending by $3,900,000

ODIS Service Diagnostic Software Launch Manager (U.S.A. & Canada)

Created a rollout plan and executed the project successfully thru geographical
regions step launching

Controlling ODIS license portal approval and coordinating with the team in VWAG
in Germany

Coordinated between dealers and software distribution centers and VWGoA IT

Department

Coordinate with Volkswagen and Audi Academy to ensure for technical trainings

Provided weekly reports and progress monitoring KPI of dealers performance to

the aftersales organization

Participated in drafting software loading and usage instructions to dealer

technicians

Participated in developing training materials for VW and Audi Academy

Played a major role in developing incentive programs for technicians and service
managers

Won dealer service counsels best software project launch award (for VW & Audi
brands)

Group Aftersales E-Mobility (e-Golf) Project Manager

Created project plan, drafted milestones activities, progress monitoring, and

monthly project status reporting

Created the business case and cost analysis for the Aftersales organization for
seven years into the future for all parts and service requirements

Communicated and visited dealers to draft the requirements for the aftersales
service operations

Participated in meetings with battery suppliers to gather all requirements for

handling the Li-Ion battery

Identified and conducted meetings with recyclers to ensure recyclers capacity and
cost implications

Worked with the Parts department and PDC management in creating battery
repair parts strategy and storage

Worked with Volkswagen Roadside Assistance Team and created Free Towing Plan
for out of charge cases

Now the E-Golf is being sold and serviced in the USA successfully according to the
plan

e-Golf Test Fleet Technical Manager

Played a major role in developing the service support concept for the prototype
fleet in U.S.A.

Played a major role in creating customer experience event to benchmark the eGolf prototype test fleet with competitors

Managed, authorized and monitored all repairs of the prototypes and reported
them to VWGA in Germany

Played a major role in the selection of charger vendor and product assessment

Conducted educational training classes for VWGoA employees to raise the

product awareness and preparation

VWGoA Diagnostic Tester Engineer (VW & Audi)

Provided software and hardware support for OEM diagnostic devices by direct phone calls
with technicians and service managers
Conducted dealer visits and workshops training to ensure update service operations
knowledge and efficient usage
Managed pilot software programs for prototypes in the USA and Canada

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Ghazwan Naif
Dubai Silicon Oasis, Dubai, UAE gus.naif@gmail.com

+971 56 7258565

Performed on regular basis software loading and vehicle testing validation for VW and Audi
vehicles
Performed aftermarket diagnostic tools testing capability to ensure compliance with US
government regulations
Authored and participated in drafting diagnostic related instructions on ServiceNet for dealer
technicians

Stars Transportations & Logistics (Detroit, MI, U.S.A.)

Apr. 2008 Apr. 2010
Business Owner

Owned and managed a fleet of automotive parts transportation trucks/vans

Responsible of all business operations, dispatching and maintenance schedules
Coordinated with different companies accounts and optimized routes trips
Reached 60% return on investment (ROI) in the first year

Faurecia Automotive Seats Manufacturing (Sterling Heights, MI, U.S.A.)

Oct. 2007 Mar. 2008
Production Inspector

Tested power and manual seats using computerized testing robot machine and laser imaging
Performed quality inspection and communicated defective trends to the quality manager
and stopping production when needed to ensure quality measures are met
Ensure out of line repairs and robot operation statistics are within the acceptable measures

Hazel Park Auto Repair (Hazel Park, MI, U.S.A.)

Mar. 2005 Sep. 2007
Automotive Service Manager

Interacted with customers and parts suppliers, and managed shops technical and business
operations
Performed monthly reporting and accounting activities
Ensured shop readiness, technicians knowledge and proper tooling and equipment usage
Kept up to date all diagnostics manuals and service information programs to ease technical
information and specs finding
Conducted technicians meetings and performance evaluations on bi-weekly basis (RO analysis,
Time Sold, Actual Time, and Clocked Time)
Business profitability increased by 20% in the first year by minimizing inventory, increased sales
and retention

M&G Auto Repair (Hazel Park, MI, U.S.A.)

2000 Feb. 2005
Automotive Technician

Jan.

Diagnosed and repaired all makes of vehicles using OEM and aftermarket scan tools and
equipment
Repaired different systems including electrical systems, brakes, suspension, AC, engine
overhaul, and emissions testing
Test drive all vehicles coming to the repair to ensure proper diagnostic and verify customers
complaints
Trained junior technicians and final test their repairs to ensure zero come-backs

EDUCATION

University of Michigan, College of Engineering, Dearborn, Michigan, U.S.A.

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Ghazwan Naif
Dubai Silicon Oasis, Dubai, UAE gus.naif@gmail.com

+971 56 7258565

Master of Science Degree in Program and Project Management, 2013 (Distinction

Gradate GPA: 7.50/8.0)

Ferris State University, College of Engineering Technology, Big Rapids, Michigan, U.S.A.
Bachelor of Science in Automotive Management, 2010 (Magna Cum Laude GPA: 3.75/4.0)

Oakland Community College, Auburn Hills, Michigan, U.S.A.

Associate Degree in Applied Science in Automotive Technology, 2004 (GPA: 3.45/4.0)
SKILLS

Excellent Automotive Technical Skills

Excellent Statistical Metrics, Reporting, KPIs, and Forecasting Skills
Excellent Business and Entrepreneurial Skills
Excellent Microsoft Excel Skills (Pivot Tables and Charts, Data Analysis, and Look Up
Functions)
Excellent Microsoft Office Skills (Word, Power Point, Outlook)
Advanced Software Skills in Minitab, Visio, Solver Optimization, Data Mining, and
Microsoft Project
Good Working Knowledge in Adobe CS6 Designer Packages (InDesign, Illustrator,
Photoshop, Muse)
Communication, Interpersonal and Project Management Skills
Native Fluent in Arabic and English (Reading, Writing, and Speaking)
PERSONAL INFORMATION
Birth Date:
Birth Place:
Marital Status:
Nationality:
UAE Visa:

3rd, July, 1979

Logan, Utah, U.S.A.
Single
American
UAE Employment Visa Free-zone (Expires 5/2017) transferable

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