PAUL SCHRADER

Plains, Pennsylvania 18705 570.822.7294 paul.schrader@katanasword.com

BUSINESS ANALYST ~ CHANGE MANAGER

QUALIFICATIONS PROFILE
Results-driven and performance-focused professional, offering over 25 years of experience in business operations
analysis, change management, and technical support. Noted for achieving profit and revenue growth, while effectively
building long-term productive relationships with colleagues, clients, and executives. Armed with keen attention to detail
and well-defined communication, organizational, and multitasking skills.

CORE COMPETENCIES
Large-Scale Project Management
Continuous Process Improvements
Strategic Planning and Implementation
Technical Support

Customer Service and Relations

Employee Training and Supervision
Rapid Conflict Resolution
Cross-functional Leadership and Team Building

PROFESSIONAL EXPERIENCE
BANK OF AMERICA (FORMERLY FLEET PENNSYLVANIA SERVICES, INC.) | 19892015
Vice President, Architect 2 Business Operations | Scranton, PA

Strategically led major onboarding of projects to new platforms, while efficiently addressing all security concerns
for the key migrations.
Partnered with various data security groups in ensuring the timely submission and implementation of all requests.
Quickly resolved new security issues, in close coordination with key associates.
Played a vital role as security point of contact in assessing requests to access numerous systems for more than
3,000 associates.

Vice President, Architect 2 Informatica Administrator | Scranton, PA

20122015

Proactively functioned as lead support person in resolving support issues on data warehouse procedures.
Collaborated with the MicroStrategy COE in addressing all system reported issues and user challenges.
Expertly trained several resources in providing levels I and II support to the customer base; and solely monitored
the maintenance of service-level agreements (SLAs).
Rendered advanced technical support to all business partners with advanced reporting requirements.
Drafted documents for the standard process on levels I and II issues; established key process in creating and
maintaining service IDs for database access; and took part in the MSTR COE disaster recovery testing.
Administered and efficiently coordinated system-wide audit on scheduled reports to substantially reduce
redundant reporting as well as the load on database.

MicroStrategy Administrator and VP, Architect 2 Business Intelligence and Analytics | Scranton, PA

20142015

Assumed full accountability in administering PowerCenter 7.x, 8.x, and 9 instances; conducting root-cause analysis
and solution development duties; and overseeing all users, groups, and folders.
Initiated the configuration of PowerConnect for JMS and web services; software installation on Linux and UNIX
back-end servers; and coordination of large-scale migration to LDAP security.
Worked collaboratively with UNIX and database administrators, while answering and settling all issues
companywide with end users.

Senior Support Analyst | Scranton, PA

2015

20132014

Served as the administrator for the MicroStrategy environments, which involved metadata back up, production
system configuration and version control, and business and technical issue resolution.
Provided expert leadership to the implementation of changes to support various systems, as well as the execution
of advanced administration, management, and performance tuning techniques.
Maintained active communication with internal and external stakeholders.
Leveraged technical expertise in resolving application and database connectivity issues, as well as installing
UNIX/Linux back-end servers.

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PAUL SCHRADER
Plains, Pennsylvania 18705 570.822.7294 paul.schrader@katanasword.com
Senior Analyst | Scranton, PA

Evaluated the MAXIMO system performance to create Robots through business process management (BPM)
tools.
Provided assistance in arranging and studying MAXIMO performance testing, while handling schedule testing
through coordination with various teams.
Demonstrated proficiency in coordinating various discussions, which addressed the challenges identified from
performance testing initiatives.
Successfully developed automated daily MAXIMO dashboard, which provided statistical information to the
senior management regarding the number of records produced in MAXIMO.

Senior Project Lead | Scranton, PA

20062007

Carried out daily operational support tasks, which included reviewing network-based changes organization-wide.
Significantly reduced negative impact potentials throughout the company by handling the preparation and
oversight of the Global Teams peer reviews of changes.

Senior Analyst | Horsham, PA

20072008

Expertly utilized SAP BusinessObjects tools, including Crystal Reports, in creating key reports.
Analyzed potential enhancement requests to consistently ensure the requests completion of all details for
developer analysis and implementation.

Senior Change Management Project Lead | Scranton, PA

20082010

Streamlined all requests to draft and update reports encompassing all lines of business utilizing Crystal Reports.
Assumed a lead support role in overseeing the reporting tool migrated to the MicroStrategy platform.
Facilitated live training to over 8,000 users which provided them options to ask live questions and perform the
actual platform; and created virtual training to allow users acquire materials from the live training classes.

Senior Project Lead | Scranton, PA

20102012

20052006

Provided strategic assistance to business partners in updating asset and configuration information; and quickly
resolved data conflicts in MAXIMO, a system of record tools.
Established and implemented an automated reporting process for the entire team companywide.

EARLIER POSITIONS HELD:

Senior Change Management Project Lead | Horsham, PA

20022005

Web Primary/Production Support Analyst and Developer | Horsham, PA

20002002

Project Team Leader | Horsham, PA

2000

Technical Analyst | Horsham, PA

19982000

Operations Analyst II | Scranton, PA

19961998

Senior Database Administrator | Niagara Falls, NY

19931996

Database Administrator | Niagara Falls, NY

19921993

Telecommunications/PC Specialist | Niagara Falls, NY

19901992

Senior Systems Software Support Specialist | Niagara Falls, NY

19901992

Telecommunications/PC Specialist | Niagara Falls, NY

19891990

TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Microsoft Access | Internet Applications
Netscape Navigator | Toad | Data Point | Programming Languages (Visual Basic and SQL)

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