FALL-2015

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Master of Business Administration - MBA Semester 3
MH0052-Hospital Organization, Operations and Planning
(Book ID: B1213)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words
each. Each Question carries 10 marks 6 X 10=60
Q1. Define a hospital. Discuss the various functions of hospital.
Answer. Hospital:
A hospital is a health care institution providing patient treatment by specialized
staff and equipment.
Hospitals are usually funded by the public sector, by health organizations (for
profit or non profit), health insurance companies, or charities, including direct
charitable donations. Historically, hospitals were often founded and funded by
religious orders or charitable individuals and leaders. Today, hospitals are
largely staffed by professional physicians, surgeons, and nurses, whereas in

Q2. List the various committees in a hospital setting. Discuss the

factors that affect the effectiveness of committees.
Answer. Listing the various committees:
1. Medical Executive Committee
2. Ethics Committee:

3. The Pharmacy and Therapeutics Committee

Q3. Explain the process of material management in a hospital.

Answer. Materials management is an important issue for healthcare systems
because it influences clinical and financial outcomes. Before selecting,
adapting and implementing leading or optimized practices, a good
understanding of processes and activities has to be developed. In real
applications, the information flows and business strategies involved are
different from hospital to hospital, depending on context, culture and available
resources; it is therefore difficult to find a

Q4. Discuss in brief the planning, design and staffing of a billing

department in a hospital.
Answer. Brief outline of billing department:
The decision on how to bill, file insurance claims, document these claims, and
finally to collect on these claims is one of the most important decisions a
Hospitalist practice will make, second only to selecting the best physicians to
practice as Hospitalists. Good billing services can make the difference between
success and failure of your program.

Q5. Discuss the managerial skills required to be possessed by a health

service manager.
Answer. Managerial Roles
To meet the many demands of performing their functions, managers assume
multiple roles. A role is an organized set of behaviours. Henry Mintzberg (1973)
has identified ten Sub roles common to the work of all managers. The ten roles
are divided into three groups: interpersonal, informational, and decisional.

FALL-2015
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Q6. Imagine that you are appointed as a consultant for setting up a

Radiology and X-ray unit in a tertiary care teaching hospital. What are
the planning considerations you have to keep in your mind before
executing the task?
Answer. Importance of Radiology and X-ray unit in a hospital:
The imaging department within a hospital or as a stand-alone centre can be
treated as a separate business as it is a big profit centre. Apart from providing
routine and specialised diagnostic services with imaging technique for indoor,
out-patients and walk-in patients it also provides therapeutic services like radio
therapy, nuclear medicine as well as interventional radiography. This acts as a
big source of revenue generation for a hospital or a stand-alone centre with
high