CALL LOG SYSTEM

CALL LOG SYSTEM

1. Project Profile
A. Project Title:Call Log System

B. Project Definition:Call

Log System is an increasingly important of to all

customer as the use of all electronics company like (Dell,Lenovo,Asus etc..)
becomes a popular method of centralizing information services and problem
solving, streamlining order taking and providing valuable customer support

C. Organization: bit Infotech Ltd.

D. Front End Tool:Microsoft Visual Studio 2010
E. Back End Tool:Microsoft SQL Server 2008
F. Technology:ASP.Net 4.0 with C#
G. Documentation Tools:Microsoft Word, Microsoft Visio

CALL LOG SYSTEM

2. Company Profile
BIT InfoTech is ISO 9001-2008 certified Company. , Bit Infotech Ltd establish in
2007. The combined record of its past and present faculty and student along with the
alumni spreads across the world is awe-inspiring. With path-breaking innovations in
both curriculum and research, the institute is rapidly advancing and adopting, thrust
maintaining its legendary reputation.
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Our Organisation has acquired a prominent status by providing quality services in
different areas like Website Development, Desktop Application And Android
Application Development, windows application Our Organisation
has been
persistently attaining excellence with an ultimate objective of providing the Clients
an opportunity to become productive consumers and perfect individuals.

The Management is confident that in this new Endeavour, it can count on the
determination, strength, loyalty and commitment to our mission and guiding
philosophy adopted for the cause of education.
I assume that by joining BITInfotech Ltd all the young aspirants of Development will
be able to witness and experience the difference. It will certainly help them to become
successful Professional Developer, Engineers & Managers in future.
Preparing young generation to effectively face the challenge of tomorrow is our
motto.

CALL LOG SYSTEM

3. Project Planning
3.1
Project Definition:
A call Log System is a centralized office used for the purpose of receiving and
transmitting a large data of request by the request from. A call Log System is operated
by a company to administer incoming product support or information inquiresany type of
queries (Hardware & Software) from customer.

CALL LOG SYSTEM

1. Support the queries of customer (Company,Regular Customer,Small
organization).
2. It can maintain all the customer details of database inventory.
3. By the system can create a fake queries then call log system can remove
automatically the queries.
4. Save the time to going the service station in customer can create a queriesin
the application form.
5. Maintain the call log date and time and which type of customer.
6. Maintain the call status and status should be(Running, Pending,and Solving).
7. Customer can create a queries then engineer are also there in customer
address.

3.2
Existing System:
The existing system is a manual system. Here the employees needs to save the
information in the form of excel sheets or Disk Drives.
There is no sharing is possible if the data is in the form of paper or Disk drives.
The manual system gives us very less security for saving data; some data may be lost
due to mismanagement.
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Its a limited system and fewer users friendly.
Searching of particular information is very critical it takes lot of time.
It is very critical to maintain manually call records of customers, because call centre
receives huge no of calls per a day.
It is a tedious job to maintain different customers are asking different service details,
normally solve these queries are not possible. Automated system is needed.
Every employee having different rosters, different shift timings, manually handle
these roster is tough work.
Search an employee roster in call Log System is a tedious job.

3.3
Problem areas and need for new system:
The development of this new system contains the following activities, which try to
automate the entire process keeping in the view of database integration approach.
User Friendliness is provided in the application with various controls provided by
system Rich User Interface.
The system makes the overall project management much easier and flexible.
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It can be accessed over the Internet.
The user information can be stored in centralized database which can be maintained
by the system.
This can give the good security for user information because data is not in client
machine.
Authentication is provided for this application only registered Users can access.
There is no risk of data management at any level while the project development is
under process.
The automated system will provide to the customers for reliable services.
The speed and accuracy of this system will improve more and more.

3.4
New System (Project initiation):
1. Reliability: The Project Perform some automated system will provide to the customers for
reliable services. Its provide the customer to easily understand the all GUI
Form.
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2. Feasibility: The Project maintains is a very easy to modification in all customer details.
And call log details date and time and which type of customer records are
maintain.

3. Online Processing: The Online Processing of the project is very simple following the existing
(link: http::\www.vhd.com). Manual method without changes and suitable
validation is provide for the all form and easy to access of the user.

4. Security: Security measures are taken to our mishandling of database password(...)

restrictions are provided to enter into a database. A correct password only will
access to the database. Throw a security we can maintain the data of customer.
We can regular back in our database.

3.5
Scope of the System:
TO provide user-friendly environment in our WEB-Application.
Time Saving To All Type of Customer.
To Provide Engineer and he/she has provide the Perfect Queries solution in our
customer.
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CALL LOG SYSTEM

Our applications are maintain to all type of customer details
Easily manage the all type of customer and easily maintain his queries.
Centralise the all customer records and his queries.
Faster access the queries and customer records.
Our Application can provide the quality of service in our customer.

Provide the high level securities such as (Md5, ASCII) that caninigrate in our system.

3.6
Feasibility Study:
Preliminary investigation examine project feasibility, the likelihood the system will be useful
to the organization. The main objective of the feasibility study is to test the Technical,
Operational and Economical feasibility for adding new modules and debugging old running
system. All system is feasible if they are unlimited resources and infinite time. There are
aspects in the feasibility studyportion of thepreliminary investigation:
Technical Feasibility
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Operational Feasibility
Economical Feasibility
TECHNICAL FEASIBILITY:
The technical issue usually raised during the feasibility stage of the
investigation includes the following:

Does the necessary technology exist to do what is suggested?

Do the proposed equipments have the technical capacity to hold the
data required to use the new system?
Will the proposed system provide adequate response to inquiries,
regardless of the number or location of users?
Can the system be upgraded if developed?
Are there technical guarantees of accuracy, reliability, ease of access
and data security?

Earlier no system existed to cater to the needs of Secure Infrastructure

Implementation System. The current system developed is technically feasible.
It is a web based user interface for audit workflow at NIC-CSD. Thus it
provides an easy access to the users. The databases purpose is to create,
establish and maintain a workflow among various entities in order to facilitate
all concerned users in their various capacities or roles. Permission to the users
would be granted based on the roles specified. Therefore, it provides the
technical guarantee of accuracy, reliability and security. The software and hard
requirements for the development of this project are not many and are already
available in-house at NIC or are available as free as open source. The work for
the project is done with the current equipment and existing software
technology. Necessary bandwidth exists for providing a fast feedback to the
users irrespective of the number of users using the system.
OPERATIONAL FEASIBILITY:
Proposed projects are beneficial only if they can be turned out into information
system. That will meet the organizations operating requirements. Operational
feasibility aspects of the project are to be taken as an important part of the
project implementation. Some of the important issues raised are to test the
operational feasibility of a project includes the following:

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Is there sufficient support for the management from the users?

Will the system be used and work properly if it is being developed and
implemented?

CALL LOG SYSTEM

Will there be any resistance from the user that will undermine the
possible application benefits?

This system is targeted to be in accordance with the above-mentioned issues.

Beforehand, the management issues and user requirements have been taken
into consideration. So there is no question of resistance from the users that can
undermine the possible application benefits.
The well-planned design would ensure the optimal utilization of the computer
resources and would help in the improvement of performance status.
ECONOMICAL FEASIBILITY:
A system can be developed technically and that will be used if installed must
still be a good investment for the organization. In the economical feasibility,
the development cost in creating the system is evaluated against the ultimate
benefit derived from the new systems. Financial benefits must equal or exceed
the costs.
The system is economically feasible. It does not require any addition hardware
or software. Since the interface for this system is developed using the existing
resources and technologies available at NIC, There is nominal expenditure and
economical feasibility for certain.

3.7
Development Tools:

Hardware Requirements:
I3 Processor
2GB RAM
500GB Hard Disk

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CALL LOG SYSTEM

Software Requirements:

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Front End Tool: Microsoft Visual Studio 2010

Back End Tool: Microsoft SQL Server 2008
Technology:ASP.Net 4.0 with C#
Documentation Tools:Microsoft Word, Microsoft Visio

CALL LOG SYSTEM

4. System Analysis
4.1
System Flow Diagram:

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4.2
System Features (Detailed Description of modules):
The system after careful analysis has been identified to be presented with the following
modules:
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CALL LOG SYSTEM

1. Admin
2. Company
3. Small Organization
4. Regular Customer
5. Engineers

Admin Module:
Admin is the chief of the Call Log System. He can have all the privileges to do
anything in this system. Admin can register new Company Details, small organization details,
regular customer Details, departments into the system. Admin can keep track team Engineer
and their performance. For every call receive the admin taking feedback report. New services
are introduced by the admin into the call Log system. Call activity done by administrator.
For every call the admin capture the information...,
Company Module:
Company module can show all details of his id. Company can add the call log. Company can
show the call details. Company can check the call status. Company can communicate to
admin regarding his call status.
Small Organization Module:
Small organization module can show all details of his id. Small organization can add the call
log. Small organization can show the call details. Small organization can check the call status.
Small organization can communicate to admin regarding his call status.

Regular Customer Module:

Regular module can show all details of his id. Regular can add the call log. Regular can show
the call details. Regular can check the call status. Regular can communicate to admin
regarding his call status.
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CALL LOG SYSTEM

Engineers Module:
Engineer module can show all details of his id. Engineer can show the task records
and his owner task. Engineer can solve the task then he/she has updated the task reports.
Engineer can. Show all compliant and which type of complaint.Engineer can always report to
admin. Engineer can send the customer problem regarding solution to customer id

4.3
Context Level Diagram:

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CALL LOG SYSTEM

4.4
1st Level DFD:

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4.5
2nd Level DFD:
Process 1: Login Details

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2nd Level DFD:

Process 2: Make Complaint Details
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2nd Level DFD:

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Process 3: Provide Services Details

2nd Level DFD:

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Process 4: Payment Details

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4.6
Entity-Relationship Diagram (ERD) :

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4.7
Data Dictionary:

Registration:Description:All user information is stored in this table

Field
Cus_id

Data type
Size
Int
(10)

Name

Varchar

(30)

Constraint
Primary key
Auto
Increment
Not Null

Address

Varchar

(40)

Not Null

City
State

Varchar
Varchar

(10)
(10)

Not Null
Not Null

Country

Varchar

(10)

Not Null

Phone

Varchar

(11)

Not Null

Email

Varchar

(20)

Not Null

Utype

Varchar

(30)

Not Null

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Description
This field contain auto
generate Unique ID
This field contain
Name
This field contain
Address
This field contain City
This field contain
State
This field contain
Country
This field contain
Phone
This field contain
Email
This field contain
User type

CALL LOG SYSTEM

Call_Master:Description:All customer call records is stored in this table

Field
C_id

Datatype
Size
Int
(10)

Constraints
Primary key

Cus_id

Int

(10)

Foreign key

Call_Des

Varchar

(30)

Not Null

Call_detail

Varchar

(50)

Not Null

Description
This field contain auto
generate Unique ID
This field contain
Customer id
This field contain Call
Description
This field contain Call
detail

Inventory_Master:Description:All Inventory details are stored in this table

Field
H_id

Datatype
Size
Int
(10)

Constraints
Primary key

Cus_id

Int

(10)

Foreign key

H_name

Varchar

(20)

Not Null

Purches_date

Date

(10)

Not Null

Warranty_time

Varchar

(3)

Not Null

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Description
This field contain auto
generate Unique ID
This field contain
Customer id
This field contain
Hardware name
This field contain
purches date
This field contain
warranty time

CALL LOG SYSTEM

Shop_details

Varchar

(30)

NotNull

This field contain

shop details

Task_Master:Description:All Engineer task details is stored in this table

Field
T_id

Datatype
Size
Int
(10)

Constraints
Primary key

Eng_id

Int

(10)

Foreign key

Task_details

Varchar

(30)

Not Null

Taskassign_date Date

(10)

Not Null

Taskstatus

(30)

Not Null

Vrachar

Description
This field contain
auto generate
Unique ID
This field contain
Engineer Id
This field contain
Task Details
This field contain
Task assign Date
This field contain
Taskstatus

Engineer_Master:Description:All Engineer information is store in this table

Field
Eng_id

Datatype
Size
Int
(10)

Constraints
Primary key

Eng_name

Varchar

(20)

Not Null

Eng_Speciality

Varchar

(30)

Not Null

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Description
This field contain auto
generate Unique ID
This field contain
Engineer name
This field contain

CALL LOG SYSTEM

Engineer Speciality

Message_Master:Description:All message are store in this table

Field
M_id

Datatype
Size
Int
(10)

Constraints
Primary key

M_message

Varchar

(100)

Not Null

M_Des

Varchar

(100)

Not Null

Description
This field contain auto
generate Unique ID
This field contain
M_message
This field contain
Message Description

Company_Master:Description:All company details are stored in this table

Field
Com_id

Datatype
Size
Int
(10)

Constraints
Primary key

H_id

Int

(10)

Foreign key

Com_name

Varchar

(20)

Not Null

30

Description
This field contain auto
generate Unique ID
This field contain
Hardware Id
This field contain
Company name

CALL LOG SYSTEM

Service_Master:Description:All customer service details are stored in this table

Field
S_id

Datatype
Size
Int
(10)

Constraints
Primary key

C_id

Int

(10)

Foreign key

S_name

Varchar

(20)

Not Null

S_type

Varchar

(20)

Not Null

S_open_date

Date

(10)

Not Null

S_close_date

Date

(10)

Not Null

Description
This field contain auto
generate Unique ID
This field contain Call
Id
This field contain
Service name
This field contain
Service type
This field contain
Service opendate
This field contain
Service close date

Complaint_Master

Description:All customer complaint are store in this table

Field
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Datatype

size

Constraints

Description

CALL LOG SYSTEM

comp_id

Int

(10)

Primary key

Cus_id

Int

(10)

Foreign key

Eng_id

Int

(10)

Foreign key

Type

varchar

(30)

Not Null

Problem_des

varchar

(50)

Not Null

This field contain

auto generate Unique
ID
This field contain
Customer id
This field contain
Engineer id
This field contain
complaint Type
This field contain
Problem description

Offers_Master

Description:All offers are store in this table

Field
Of_id

Datatype
size
Int
(10)

Constraints
Primary key

Of_date

Date

(10)

Not Null

To_date

Date

(10)

Not Null

Of_type

varchar

(30)

Not Null

Description
This field contain
auto generate Unique
ID
This field contain
Offers date
This field contain
To_date
This field contain
Offers type

Payment_master

Description:All customer payment details store in this table

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Field
P_id

Size
(10)

Constraints
Primary key

Paymentamount Int

(10)

Not Null

Cus_name

varchar

(30)

Not Null

Date

Date

(10)

Not Null

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Datatype
Int

Description
This field contain
auto generate Unique
ID
This field contain
Payment amount
This field contain
Customer name
This field contain
Date