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in company SECOND EDITION

Pre-intermediate

Unit 6
headword

pronunciation

translation/notes

example sentence

access (n)

/'kses/

Access to some websites is restricted.

activate (v)
(opposite = deactivate)
agreed (adj)

/'ktvet/

To activate this transaction we will need to re-take


your card details.
I'm not happy about this. The agreed delivery date
was 22 June.

apologise (v)
apologise for sth

/'plaz/

/'grid/
/'plaz f

I would like to apologise for the delay.

sm/
apology (n)
accept an apology

/'pli/
/ksept n 'pli/

Please accept our apologies.

attached (adj)

/'tt/

I'll e-mail you a copy as an attached PDF.

availability (n)

/vel'blti/

The limited availability of the service has caused


problems.

business (n)
do business with sb

/'bzns/
/du 'bzns w
smbdi/

take your business elsewhere

/tek j 'bzns elswe/

certificate (n)

/s'tfkt/

charge (v)

//

communicate (v)

/k'mjunket/

compensation (n)

/kmpn'sen/

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Copyright Macmillan Publishers Limited 2009.

We hope to do more business with them in the


future.
Unless you offer us some compensation we will be
taking our business elsewhere.
I need a copy of a certificate for customs.
Making mistakes in correspondence is worse than
charging too much.
People see e-mail as an informal way of
communicating.

offer sb compensation

/f smbdi
kmpn'sen/

Unless you offer us some compensation we will be


taking our business elsewhere.

component (n)

/km'pnnt/

confirm (v)

/kn'fm/

confirmation (n)

/knf'men/

contact (v)

/'kntkt/

John sent me an order confirmation but the delivery


date is wrong.
I'll take down the details and get John to contact you.

contract (n)

/'kntrkt/

Jim has made a decision about the Mason contract.

correspondence (n)

/kr'spndns/

I need to look at the correspondence again.

courier (n)
by courier

/'kr/
/ba 'kr/

I will send you the packet by courier this afternoon.

crash (v)

/kr/

My computer keeps crashing.

customs (n pl)

/'kstmz/

I need a copy of a certificate for customs.

deal with (phr v)

/'dil w/

I'll deal with the dispatch problems if you speak to


Elena.

decision (n)
make a decision

/d'sn/
/mek d'sn/

Sometimes it's difficult to make a decision.

delay (n)

/d'le/

I would like to apologise for the delay.

delivery (n)
delivery date

/d'lvri/

details (n pl)

/'ditelz/

take down (the) details

/d'lvri det/

/tek dan 'ditelz/

I'm afraid some of the components have not arrived


yet.
Please confirm the order details as soon as possible.

John sent me an order confirmation but the delivery


date is wrong.
To activate this transaction we will need to re-take
your card details.
I'll take down the details and get John to contact you.

discount (n)

/'dskant/

We can offer you a 10% discount on all future orders.

dispatch (n)

/ds'pt/

The transport strike is causing dispatch problems.

down (adv)

/dan/

Our intranet is down.

e-mail (n)
e-mail address

/'imel/

This page has been downloaded from www.businessenglishonline.net.


It is photocopiable, but all copies must be complete pages.
Copyright Macmillan Publishers Limited 2009.

Do you know Tony's e-mail address?

e-mail system
by e-mail

/'imel dres/
/'imel sstm/
/ba 'imel/

Our e-mail system isn't working.


Can you confirm the order by e-mail.

error (n)

/'er/

This letter has several errors in it.

excuse (n)

/k'skjus/

If you don't have a good excuse, invent one.

expiry date (n)

/k'spari det/

What is the expiry date of your card?

fax (n)

/fks/

We didn't get your fax.

fax (v)

/fks/

I'll fax the details to you instead.

file (v)

/fal/

File this e-mail for future reference.

ink cartridge (n)

/k 'ktr/

the Internet (n)

/ 'ntnet/

Please change the ink cartridge in the printer before


you go.
I'll look for information on the Internet.

intranet (n)

/'ntrnet/

Our intranet is down.

IT (information technology) (n)


IT technician/support

/a'ti/

let sb down (phr v)

/let smbdi 'dan/

My computer crashed but the IT technician was able


to sort it out.
I'm sorry; the production department has let us down.

manually (adv)

/'mnjli/

We will need to process the payment manually.

message (n)
leave a message

/'mes/

take a message

/a'ti teknn/spt/

/liv 'mes/

Sarah left you a message.

/tek 'mes/

I'm afraid John isn't in the office. Can I take a


message?
Diego phoned to discuss some modifications on the
unit.
We have worked out the shipping costs for your
modified order.
I do not understand the nature of the problem.

modification (n)

/mdf'ken/

modified (adj)

/'mdfad/

nature (n)

/'ne/

order (n)

/'d/

priority (n)

/pra'rti/

This page has been downloaded from www.businessenglishonline.net.


It is photocopiable, but all copies must be complete pages.
Copyright Macmillan Publishers Limited 2009.

I can confirm that we have received your order details


and ...

give priority to sth

/gv pra'rti t

We are giving top priority to your order.

sm/
process (v)
process a payment/order

/'prses/
/'prses

We will need to process the payment manually.

pemnt/'d/
production department (n)

/pr'dkn dptmnt
/

I'm sorry; the production department has let us


down.

promise (n)
make a promise

/'prms/

prompt (adj)

/prmpt/

We made them a promise that the order would be


ready by the end of the month.
Thank you for your prompt reply.

proposal (n)

/pr'pzl/

I need three copies of this proposal.

reference (n)
for future reference

/'refrns/

The order reference is DH010601.


File this e-mail for future reference.

register (v)

/'rest/

resolve (v)
resolve an issue

/r'zlv/

responsible (adj)
be responsible for sth

/rs'pnsbl/

/mek 'prms/

/f fju 'refrns/

/r'zlv n u/
/bi rs'pnsbl f

Thank you for registering your Lexington product.


Please send us the details and I am sure we will be
able to resolve the issue.
John Bird is responsible for this delay.

sm/
security (n)
security code

/s'kjrti/
/s'kjrti ked/

shipping costs (n pl)

/'p ksts/

signature (n)

/'sgn/

stock (n)
in stock

/stk/
/n 'stk/

This page has been downloaded from www.businessenglishonline.net.


It is photocopiable, but all copies must be complete pages.
Copyright Macmillan Publishers Limited 2009.

Many users still have concerns about the security of


online banking.
Please read me the security code on the back of
your card.
We have worked out the shipping costs for your
modified order.
We need both signatures on the contract.
We only have twenty in stock but we can order the
rest for you.

subject line (n)

/'sbekt lan/

Use a sensible title in the subject line of your e-mail.

survey (n)

/'sve/

In another survey 80% of managers said they worked


at the weekend.

take down (phr v)

/tek 'dan/

I'll take down the details and get John to contact you.

technical support (n)

/teknkl s'pt/

The printer isn't working. I'll call a technical support


engineer.

text message (n)


send sb a text message

/tekst 'mes/
/send smbdi tekst

I sent him a text message but he hasn't replied.

'mes/
touch (n)
be/get in touch

/t/
/bi/get n t/

I'll be in touch when I'm next in Bangkok.

transaction (n)

/trn'zkn/

transport strike (n)

/'trnspt strak/

To activate this transaction we will need to re-take


your card details.
The transport strike is causing dispatch problems.

urgent (adj)

/'nt/

urgently (adv)

/'ntli/

Can you make sure he gets my message. It's really


quite urgent.
This was an urgent order for a new customer.
I need to speak to you urgently.

welcome (adj)

/'welkm/

"Thank you for your help." "You're welcome."

work out (phr v)

/wk 'at/

We have worked out the shipping costs for your


modified order.

This page has been downloaded from www.businessenglishonline.net.


It is photocopiable, but all copies must be complete pages.
Copyright Macmillan Publishers Limited 2009.