HMA/RBC Q4 National Consumer Healthcare Survey - The Behavior Issue

National Healthcare Consumer Survey
December 11-15, 2015
Page 1 of 20
NATIONAL HEALTHCARE CONSUMER SURVEY

Survey Toplines
Project: 15121
N = 1,500 Adults
Margin of Error: +2.53%
1.
2.
Now thinking about getting price information about different products and servicesof the
following products and services, which do you think is the easiest to get accurate pricing
information for? (ASKED OF RESPONDENTS IN SAMPLE A, N=750)
25%
24%
19%
11%
4%
Mobile Phone
Plane Tickets
Cable or Internet Service Packages
New Car
Medical Care
16%
Don't Know
Now thinking about getting price information about different products and servicesof the
following products and services, which do you think is the most difficult to get accurate pricing
information for? (ASKED OF RESPONDENTS IN SAMPLE B, N=750)
45%
17%
14%
8%
6%
Medical Care
New Car
Cable or Internet Service Packages
Plane Tickets
Mobile Phone
10%
Don't Know

3.
Page 2 of 20
Have you ever used any websites, smartphone applications or other tools to try and gather
pricing for medical care, such as a doctors appointment or medical procedure ahead of time?

39%
59%
3%
4.
Yes
No
Don't Know
And, were you able to get accurate price information for the medical care? (ASKED OF
RESPONDENTS WHO ANSWERED YES IN Q3, N=580)
53%
41%
6%
5.
Page 3 of 20
Yes
No
Don't Know
Nowthinking about the U.S. healthcare system. Which group below do you believe is most
likely to improve the U.S. healthcare system?
29%
22%
14%
10%
Healthcare Providers, Such As Doctors And Hospitals

The Government
Health Insurance Companies
Entrepreneurs And Startup Companies

3%
21%
6.
Prescription Drug Companies

Don't Know
Over the past year, have you, yourself, or a member of your immediate family, received medical
care from a clinic inside of a retail store such as CVS, Walgreens, Target or Wal-Mart?
31%
67%
2%
7.
Page 4 of 20
Yes
No
Don't Know
And, how satisfied were you or your family member with the service and care you received?
(ASKED OF RESPONDENTS WHO ANSWERED YES IN Q6, N=459)
62%
32%
3%
1%
Very Satisfied
Somewhat Satisfied
Somewhat Unsatisfied
Very Unsatisfied
94%
TOTAL SATISFIED

4%
8.
TOTAL UNSATISFIED
2% Don't Know / No Opinion

Nowthinking about past medical experiences you have hadhave you ever skipped or
delayed receiving medical care even though you felt you probably needed it?
49%
49%
2%
9.
Page 5 of 20
Yes
No
Don't Know / No Opinion
And, what would you say was your primary reason for skipping or delaying receiving medical
care? (ASKED OF RESPONDENTS WHO ANSWERED YES IN Q8, N=735)
61%
15%
10%
13%
1%
Financial Reasons
Unavoidable Conflict, Such As Work
Logistical Reasons, Such As Transportation or Child-Care
Other

10.
11.
Page 6 of 20
Below are several ways in which patients sometimes go about choosing a doctor or other
healthcare providerwhich one of the groups do you consider yourself to be in? (ASKED OF
RESPONDENTS IN SAMPLE A, N=750)
41%
Before seeing a doctor, some people will research the quality of different doctors and will
choose the doctor with the highest quality rating.
25%
Before seeing a doctor, some people prefer to get in as quickly as they can and will
choose the doctor that can get them in fastest.
18%
Before seeing a doctor, some people try to find out the cost of the visit and will choose
the lowest cost doctor.
16%
Below are several ways in which patients sometimes go about choosing a doctor or other
healthcare provider for a serious medical issuewhich one of the groups do you consider
yourself to be in? (ASKED OF RESPONDENTS IN SAMPLE B, N=750)
40%
Before seeing a doctor for a serious medical issue, some people will research the quality
of different doctors and will choose the doctor with the highest quality rating.
26%
Before seeing a doctor for a serious medical issue, some people prefer to get in as
quickly as they can and will choose the doctor that can get them in fastest.
16%
Before seeing a doctor for a serious medical issue, some people try to find out the cost of
the visit and will choose the lowest cost doctor.
17%

13.
Nowthinking about when you get sickwhen you get sick or come down with an illness, which
of the following do you usually do first? (ASKED OF RESPONDENTS IN SAMPLE A, N=750)
38%
36%
16%
2%
2%
6%
14.
Page 7 of 20
Research My Symptoms Online

Call My Doctor
Go To An Urgent Care Or A Walk-In Medical Clinic
Call My Health Insurance Company
Have A Skype Of Facetime Visit With My Doctor Or Other Medical Provider
Don't Know
Nowthinking about getting sickif you were to come down with an illness, which of the
following would you prefer to do first? (ASKED OF RESPONDENTS IN SAMPLE B, N=750)
41%
27%
22%
4%
3%
3%
Call My Doctor
Research My Symptoms Online
Go To An Urgent Care Or A Walk-In Medical Clinic
Have A Skype Of Facetime Visit With My Doctor Or Other Medical Provider
Call My Health Insurance Company
Don't Know

15.
Page 8 of 20
Some companies offer wellness programs to promote employee health by offering health care
discounts, cash rewards, or gym memberships. Thinking about the company you work for
does your company offer a wellness program to its employees? (ASKED OF RESPONDENTS
WHO ARE EMPLOYED, N=786)
40%
52%
8%
Yes
No
Don't Know

16.
And, do you participate in the wellness plan? (ASKED OF RESPONDENTS WHO

ANSWERERD YES IN Q15, N=317)
68%
31%
1%
17.
Yes
No
Don't Know
How much of a factor was your companys wellness plan in convincing you to take your current
job or keep your current job? (ASKED OF RESPONDENTS WHO ANSWERERD YES IN Q15,
N=317)
22%
32%
44%
1%
18.
Page 9 of 20
A Major Factor
A Minor Factor
Not A Factor
Don't Know
How likely would you be to participate in a wellness plan if your company offered one? (ASKED
OF RESPONDENTS WHO ANSWERERD NO OR DONT KNOW IN Q15, N=468)
45%
34%
10%
6%
Very Likely
Somewhat Likely
Not Too Likely
Not At All Likely
79%
16%
Total Likely
Total Unlikely
5%
Don't Know

19.
Do you have a primary care doctor, or a doctor that you regularly visit for general health issues?
79%
19%
1%
20.
1%
6%
23.
Don't Know
Yes
No
Don't Know
And, what would you say is the biggest reason why you have made changes with your
healthcare providers? (ASKED OF RESPONDENTS WHO ANSWERED YES IN Q20, N=374)
30%
29%
25%
11%
22.
Yes
No
Have you made any changes with doctors or hospitals you visit regularly in the past two years?
25%
74%
21.
Page 10 of 20
Insurance Plan Changed

Moved To A New Location
Wanted A New Doctor Or Hospital
Previous Doctor Or Hospital Made A Mistake
Don't Know
Thinking about purchasing or selecting a health insurance planwhen you go to purchase or

select health insurance coverage, which of the following would you say is the biggest driver of
your decision? (ASKED OF RESPONDENTS WITH HEALTH INSURANCE, N=1,414)
47%
25%
9%
9%
My Out Of Pocket Spending Between My Premium, Deductible And Co-Pay

Which Healthcare Providers I Have Access To In The Plan
What Illnesses And Injuries The Plan Covers
The Prescription Drug Coverage
10%
Don't Know
And, thinking about costs, which of the following do you most prefer? (ASKED OF
RESPONDENTS WHO ANSWERED OUT-OF-POCKET SPENDING IN Q22, N=660)
46%
41%
Having a lower monthly payment for my health insurance premium but a high deductible
Having a higher monthly payment for my health insurance premium but a low deductible
13%
Don't Know

24.
Have you ever purchased or obtained health insurance coverage just before a major health
spending event, such as a surgery, treatment for an illness or a prescription drug purchase?
12%
86%
2%
25.
5%
1%
Yes
No
Don't Know
Yes
No
Do you use any social media sites, like Facebook, Twitter and Pinterest for information about
health and wellness or medical treatment? (ASKED OF RESPONDENTS WHO ANSWERED
YES IN Q26, N=1,092)
27%
72%
1%
28.
Don't Know
Do you have any social media accounts, such as an account with Facebook, Twitter, Instagram,
or Pinterest?
73%
26%
27.
Yes
No
Over the past 12 months do you recall having seen, read or heard an advertisement on the
television, radio, newspaper or internet from a hospital or doctors group?
52%
43%
26.
Page 11 of 20
Yes
No
Have you ever posted your health status on social media? (For example: cancer free! or lost a
few pounds on new diet or seeking treatment, wish me the best) (ASKED OF
RESPONDENTS WHO ANSWERED YES IN Q26, N=1,092)
26%
73%
1%
Yes
No

29.
Recently, there has been attention around wearable technology, including products like Google
Glass, Fitbit and Apple iWatch. Some consumers are using these devices to closely monitor
their health. Do you, yourself own a wearable device that you use to monitor or check your
health?
21%
78%
1%
30.
Page 12 of 20
Yes
No
Don't Know
Would you ever consider purchasing a wearable device to help monitor or check your health?
(ASKED AMONG THOSE WHO RESPONDED NO IN Q29, N=1,173)
45%
44%
Yes
No
12%
Don't Know
There is a new form of medical care called Telehealth, where doctors and other medical providers
conduct medical exams or consultations through a regular phone, a smart phone or the internet.
Sometimes these exams are conducted using face time technology, such as a video chat and
sometimes they are conducted through talking on the phone. Now, thinking about yourself for a
minute
31.
Have you ever had a Telehealth appointment to receive a medical examination or consultation
from a doctor?
9%
89%
2%
32.
Yes
No
Would you ever consider using the phone or internet to receive a medical examination or
consultation from a doctor? (ASKED AMONG THOSE WHO RESPONDED NO IN Q31,
N=1,338)
45%
45%
Yes
No
11%

33.
Page 13 of 20
Would you consider using the phone or internet to have a Telehealth appointment if the cost was
lower than going to the doctors office? (ASKED OF RESPONDENTS WHO ANSWERED NO
IN Q32, N=597)
19%
73%
8%
Yes
No

H1.
Do you currently have health insurance coverage?

89%
10%
1%
H2.
H3.
Don't Know
51%
30%
Yes
No
19%
Don't Know
And which of the following is your main source of health insurance coverage? (ASKED AMONG
THOSE WHO RESPONDED YES IN H1, N=1,338)
1%
A Health Plan Through Your Or Your Spouse's Employer

Medicare
A Health Plan You Purchased Yourself
Medicaid
Your Parents' Health Plan
Tricare
Some Other Way
Don't Know
And, do you have a Medicare Advantage plan or other supplemental insurance? (ASKED OF
RESPONDENTS WHO ANSWERED MEDICARE IN H3, N=324)
75%
19%
6%
H5.
Yes
No
Are you planning to purchase health insurance for yourself in the next 12 months? (ASKED
AMONG THOSE WHO RESPONDED NO IN H1, N=148)
38%
24%
13%
12%
4%
4%
4%
H4.
Page 14 of 20
Yes
No
Did you purchase your health insurance from the federal health insurance marketplace, also
called Healthcare.gov? (ASKED OF RESPONDENTS WHO ANSWERED SELF-INSURED IN
H3, N=175)
42%
55%
3%
Yes
No

H6.
How would you rate your general health status?

26%
53%
16%
3%
1%
80%
19%
H7.
1%
Don't Know
TOTAL HEALTHY
TOTAL UNHEALTHY
None
One
Two
Three Or More
Don't Know
On average, how many times would you say you exercise for 30 minutes or more each week?
21%
34%
31%
12%
1%
H9.
Very Healthy
Somewhat Healthy
Somewhat Unhealthy
Very Unhealthy
How many prescription medications do you currently take?

37%
18%
13%
31%
H8.
Page 15 of 20
0 Times A Week
1-2 Times A Week
3-5 Times A Week
More Than 5 Times a Week
Don't Know
Which one of the following do you get most of your information about health care?
37%
24%
11%
8%
4%
3%
6%
6%
Your Doctor
Health Information Websites Like Web-MD
Family or Friends
Your Health Insurance Company
Newspapers or Magazines
Television Shows, Such As Doctor Phil or the Doctor Oz Show
Other
Don't Know

H10.
H11.
How much is your household's annual health insurance deductible? (ASKED AMONG THOSE
WHO RESPONDED YES IN H1, N=1,338)
35%
21%
14%
6%
Under $1,000
Between $1,000 and $2,500
Between $2,500 and $5,000
Above $5,000
24%
Don't Know
How frequently do you seek health care provider services, such as going to a clinic or the
doctor?
6%
10%
48%
21%
12%
4%
16%
48%
32%
H12.
Page 16 of 20
A Few Times A Month

Once A Month
A Few Times A Year
Once A Year
Once Every Couple of Years
Don't Know
TOTAL FREQUENT
TOTAL SEMI-FREQUENT
TOTAL INFREQUENT
Have you ever been diagnosed with a chronic disease or illness, such as hypertension, heart
disease, or diabetes?
38%
61%
1%
Yes
No
Don't Know

H13.
How satisfied would you say you are with your health insurance plan? (ASKED AMONG
THOSE WHO RESPONDED YES IN H1, N=1,338)
40%
47%
8%
3%
2%
87%
11%
H14.
Completely Satisfied
Somewhat Satisfied
Not Too Satisfied
Not At All Satisfied
Don't Know
TOTAL SATISFIED
TOTAL UNSATISFIED
If you could change one thing about your health insurance plan, what would you change?
(ASKED AMONG THOSE WHO RESPONDED YES IN H1, N=1,338)
28%
22%
13%
4%
4%
4%
20%
5%
H15.
Page 17 of 20
Lower Out Of Pocket Costs

Lower Premium Cost
Include More Doctors And Hospitals In The Network
Provide More Education And Information About Ways To Improve My Health And Live A
Healthier Lifestyle
Provide More Tools To Find A Good Doctor Or Hospital For A Lower Cost
Have An Easier To Use Website/Smartphone Application
I Would Not Change Anything
Don't Know
And, assuming the costs were lowered, what would be the next thing you would change about
your health insurance plan? (ASKED AMONG THOSE WHO RESPONDED LOWER PREMIUM
COST OR LOWER OUT OF POCKET COSTS IN H14, N=658)
31%
25%
15%
11%
Include More Doctors And Hospitals In The Network

Provide More Tools To Find A Good Doctor Or Hospital For A Lower Cost
Provide More Education And Information About Ways To Improve My Health And Live A
Healthier Lifestyle
Have An Easier To Use Website/Smartphone Application
17%
Don't Know

D2.
Age.
27%
18%
17%
16%
20%
1%
D3.
Caucasian or White
Hispanic
African-American or Black
Asian
Other
Gender
52%
48%
D5.
Refused
What is your main racial or ethnic heritage?

66%
17%
12%
4%
1%
D4.
18 - 34
35 - 44
45 - 54
55 - 64
65+
Female
Male
What is your employment status?

41%
12%
53%
Full Time
Part Time
Total Employed
23%
11%
8%
4%
Retired
Homemaker
Not Employed and Looking For Work
Student
1%
Dont Know
Page 18 of 20

D6.
D7.
And what was the last grade you completed in school?

1%
5%
25%
29%
29%
11%
Some Grade School

Some High School
Graduated High School
Some College
Graduated College
Graduate/Professional School
30%
29%
40%
HIGH SCHOOL OR LESS

SOME COLLEGE
COLLEGE+
And, how would you describe your marital status?

50%
25%
10%
9%
5%
Married
Single
Unmarried and Living With A Partner
Separated or Divorced
Widowed
50%
48%
MARRIED
NOT MARRIED
1%
D8.
Page 19 of 20
Refused
And, do you have any children age 18 or younger who are currently living with you in your
home?
38%
61%
1%
Yes
No
Refused

D9.
Is your total annual household income greater or less than $60,000 dollars?
16%
24%
18%
13%
9%
13%
5%
3%
57%
35%
D10.
1%
Dont Know
Refused
UNDER $60,000
OVER $60,000
Yes
No
Refused
Do you currently own a smartphone, such as an iPhone or an Android? (ASKED AMONG

THOSE WHO RESPONDED YES IN D10, N=1,390)
81%
19%
D12.
Under $20,000
$20,000 - $40,000
$40,000 - $60,000
$60,000 - $80,000
$80,000 - $100,000
Over $100,000
Do you or anyone in your family have a working cell phone?

93%
6%
D11.
Page 20 of 20
Yes
No
And, of all the telephone calls that you or your family receive, would you say
58%
24%
16%
1%
1%
All or almost all of the calls are received on cell phones

Some are received on cell phones and some on regular landline phones
All or almost all of the calls are received on regular landline phones
Dont Know
Refused

HMA/RBC Q4 National Consumer Healthcare Survey - The Behavior Issue

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National Healthcare Consumer Survey

December 11-15, 2015

NATIONAL HEALTHCARE CONSUMER SURVEY

National Healthcare Consumer Survey

National Healthcare Consumer Survey

Healthcare Providers, Such As Doctors And Hospitals

National Healthcare Consumer Survey

Prescription Drug Companies

National Healthcare Consumer Survey

2% Don't Know / No Opinion

National Healthcare Consumer Survey

Don't Know / No Opinion

Don't Know / No Opinion

National Healthcare Consumer Survey

Research My Symptoms Online

National Healthcare Consumer Survey

National Healthcare Consumer Survey

And, do you participate in the wellness plan? (ASKED OF RESPONDENTS WHO

National Healthcare Consumer Survey

Insurance Plan Changed

Thinking about purchasing or selecting a health insurance planwhen you go to purchase or

My Out Of Pocket Spending Between My Premium, Deductible And Co-Pay

National Healthcare Consumer Survey

National Healthcare Consumer Survey

Don't Know / No Opinion

National Healthcare Consumer Survey

National Healthcare Consumer Survey

Do you currently have health insurance coverage?

A Health Plan Through Your Or Your Spouse's Employer

National Healthcare Consumer Survey

How would you rate your general health status?

How many prescription medications do you currently take?

National Healthcare Consumer Survey

A Few Times A Month

National Healthcare Consumer Survey

Lower Out Of Pocket Costs

Include More Doctors And Hospitals In The Network

National Healthcare Consumer Survey

What is your main racial or ethnic heritage?

What is your employment status?

National Healthcare Consumer Survey

And what was the last grade you completed in school?

Some Grade School

HIGH SCHOOL OR LESS

And, how would you describe your marital status?

National Healthcare Consumer Survey

Do you currently own a smartphone, such as an iPhone or an Android? (ASKED AMONG

Do you or anyone in your family have a working cell phone?

All or almost all of the calls are received on cell phones

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