SUBMITTED BY :

Muhammad Luqman
11-arid-1318
Abdul Qadeer
11-arid-1312
Kaleem Ullah
11-arid-1306

Topic :
FAYSAL BANK OF PAKISTAN

ACKNOWLEDGMENT
By the grace of Allah the almighty, WHO has enabled Maine to try and do this entailing
diligence. it's a matter of nice pleasure and privilege on behalf of me to gift on Faysal Bank
restricted, city & capital of Pakistan branchs.,I am happy to acknowledge the assistance that I
received in write this presentation. I categorical my special due to persons WHO area unit
operating in Faysal Bank restricted.

DATA COLLECTION

Through scheduled interviews

Observation

Bank
Bank may be a dealer in capital additional properly may be a dealer in cash. Bank is associate
intermediate party between the receiver and investor. He borrows from one party and lend to a
different.

INTRODUCTION
Faysal Bank restricted (Bank) was incorporated in West Pakistan on Gregorian calendar month
03, 1994as a public quoted company listed on metropolis & metropolis stock Exchanges. The six
Pakistan branches of Faysal monotheism Bank of Bahrain E.C. amalgamated with the Bank once
it commenced business operations effective Gregorian calendar month 01, 1995.The year 2002 is
that the fifteenth
year for Faysal Bank serving the Pakistani economy and market. Similarly, Al Faysal Investment
restricted was incorporated in West Pakistan in1991 because the investment arm of the cluster
and build valuable contributions within the public and personal sectors supported Islamic law
approved modes of funding. As of January1,2002, the 2 entitles of the cluster in West Pakistan,
Faysal Bank restricted and Al Faysal Investment Bank restricted, incorporate into one and
nowadays solely Faysal Bank restricted remains as a bigger, stronger and far a lot of versatile
institution among personal banks within the country. in truth it's amongst 3 largest inters of
quality, that when the merger stands at over Rs.4.0 billion. the overall record size of Faysal Bank
when the merger is in way over Rs. 40 billion.

SHAREHOLDERS
The Bank has been incorporated with a certified share capital of Rs. 1.5 billion of that Rs.1.1
billion is issued and paid. As thirty first December,1995 the Bank share capital was command
by Faysal Islamic Bank of Bahrain E.C.(FIBB) as well as its campaigner administrators NIT,
general public and employeeFIBB could be a Bahrain based mostly bank; established in 1982
and could be a subsidiary of Dar Al-Mal Al Islamic (DMI), Geneva with H.R.H.Prince
Mohammed Al Faysal Al Saudas its chairman.
BRANCH NETWORK
The Bank has seventeen branches, five at Karachi, one at Quetta, three at Lahore,one at
Faisalabad, one in Multan, one in Sialkot, two in Islamabad, one in Rawalpindi, one in Peshawar,
one at Mirpur Azad Kashmir.
MISSION STATEMENT
OVERALL VISION
Faysal Bank derives its mission statement from its principals Shamil Bank Bahrain E.C and its
holding company DMI Trust. The overall mission being:The introduction of a just and equitable
financial system by being a world classmulti-purpose financial institution, providing a range of
specialized services,working on Shariah principles.
VALUES
Training the spirit of Shariaa into modern financial products and services
Maintaining a high reputation for prudence in the financial community
Developing operational infrastructure, system architecture and business strategies focused to
customer needs, with whom the bank endeavors toshare its success
Practicing the culture that each staff member is not a mere personal number, but part of one
family, treating each other with respect. The managementinsist on quality training and
management development programmes
Reflecting high standards of integrity, propriety, goodwill and teamwork inits conduct, within
the family and its marketplace.

HISTORY AND BACKGROUND

Faysal Bank open as incorporated as a public Ltd. below the Companies Ordinance,1994 on
Gregorian calendar month three,1994 in city vide Certificate of incorporation No,LO7391 of
1994-95 with a certified capital of Rs.1,500million common shares of RRRs.10/-each. The Ban
has been established by Faysal Islamic Bank of Bahrain E.C.,pursuant to the federal
Government permission/sanction letter no.F 8(23) Bkg.IV/92-5443 dated Apr seven,1993
,asamended, for institution of an advert bank.
The entire endeavor of FIBB in Islamic Republic of Pakistan, as well as all it s assets
&liabilities & all the rights & obligations, etc as at the effective knowledge (data of approval of
the theme by the state Bank), shall with out any future act, action or deed, stand transferred to, &
vest within the Bank . As a consequence, the FIBB Islamic Republic of Pakistan branch shall
stand incorporated with the Bank.
A thought for the transfer, the Bank shall pay to FIBB, a total adequate to then on-worth of its
branches in Islamic Republic of Pakistan, as per the books, as on the amalgamation date, the networth are going to be certified by the auditors of FIBB-Pakistan Branch.
Notwithstanding the effective date, the closing date I-e the date as of that the uniting of FIBBIslamic Republic of Pakistan Branch with the Bank shall be deemed to have taken place as
envisaged to be the shut of business on New Year's Eve,1994.
After approval by the shareholders of FIBB &the Bank the theme would be given to the SBP
for approval in terms of section forty eight of the banking companys ordinance, 1962.
Bank was incorporated as a public Ltd... Its shares square measure quested in Pakistan. hr of
the capital is command by Fayal Islamic bank of Bahrain E.C &40% by the overall public. The
Faysal Islamic Bank of Bahrain E.C merged into the Bank once it commenced business
operations on Jan 02, 1995.
RELATIONSHIPS
RELATIONSHIP AMONG THE EMPLOYEES OF ONE DEPARTMENT
Relationships among the employees are congenial and friendly. They take personal
interest in each others joys as well as problems. They like to share the work of each
other. Whenever an individual comes in the morning he, before going to his seat, visits
other departments to keep himself in touch with other persons in the bank.
RELATIONSHIP BETWEEN EMPLOYEES AND THEIR SUPERVISORS
Supervisors of FBL are the supporters, consultant, and above all the teachers of their
subordinates. Whenever any worker faces any problem due to any reason, his supervisor

is always ready to help him out, additionally, the Open Door Policy relations between the
managers and their subordinates.
ACTIVITIES OF THE BANK
Its activities include act as a manager, on a trustee basis of a series of Modaraba investments
funds and private portfolio investments accounts in accordance with Islamic laws and principles
particularly with regard to the prohibition of receiving or paying interest.
SOUND MANAGEMENT
Its sources are largely due to the management style and polices of senior manager. It sees
Moradabad syndications as a major growth area and there are possibilities that the bank will
arrange such syndications for corporations and companies in these countries especially in the
high growth economics of South East Asia in particular Malaysia and Indonesia. There have been
suggestions that this type of specialist facility could be intended to other regions such as the
Middle East, North Africa and the Muslims Central Asia Republics where commodity export and
import finance is in big demand.

PURPOSE OF OPERATIONS IN PAKISTAN

The following are the main objectives of the establishments of FBL in Pakistan.
1. To extend Islamic financial services to the people of Pakistan.
2. To enhance trading relations between Islamic countries.
3. To support market opening in Pakistan by diversion and mobilization of surplus funds
available from within and from other Islamic nations.

Products and services

Products
1) Deposit Products (Accounts)
Our Deposit Products are designed to provide to your personal banking needs. We aim to
provide full transactional convenience to our customers with both local as well as foreign
currency accounts.

Current Accounts
Our Current Accounts help you manage your financial transactions with ease and
convenience. With free online transaction facility and a host of fee waivers on
maintaining certain balances, our Current Accounts are designed to give you maximum
flexibility and easy access to your funds.

Saving Accounts
Our wide range of Saving Accounts provide attractive profit rates through a tiered
structure to give you the best out of your savings while having full access to your funds
through our expanding online branch and ATM network. You have the option to choose a
profit calculation method and profit payout to suit your convenience.

Term Deposit Accounts

Our Term Deposit Account product is the ideal solution to save while earning high
returns. It offers you a choice of flexible tenure options for your investment.

The following transactional facilities are available with our Deposit Products:
Easy access to your account through cherub book facility and your very own Solitaire
Platinum Debit Card. The Solitaire Platinum Debit Card can be used globally at 1.9
million ATMs and over 28 million merchant outlets.

 Fund Transfer facility within Fayal Bank or from Fayal Bank to any other bank which
belongs to the 1-LINK network.
Deposit cash at selected Fayal Bank Cash Deposit Machines (CDMs)
Bill Payment facility for your utility bills through any Fayal Bank ATM or our Customer
Interaction Centre
Real-time SMS alerts on your transactions.
Access to your account at over 260 online branches nationwide.

2) Faysal Car Finance

With our Car Finance offer, you have the opportunity to get the car of your choice with
absolute flexibility and simplicity. We introduce you to a smart and affordable way to
own the car you have always wanted.

3) Faysal Personal Loans

We portray a portfolio of varied and economical loan products with running finance
facilities that lead you to achieve your goals. They cater to your individual needs and
requirements with features that provide spending convenience and payback flexibility.
4) Faysal Housing Finance
Our Home Finance solutions offer you the opportunity to own your home with
affordability and convenience. Our aim is to provide you complete peace of mind while
supporting you every step of the way through all the important financial decisions of your
life.

SERVICES OFFERED
FBL offers a wide range of banking services to public and private sector corporations,
partnerships, individuals, professional, and expatriate Pakistan working abroad .

1) Solitaire Platinum Debit Card

The Solitaire Platinum Debit Card has been designed around your exclusive lifestyle to
give you a unique banking experience. As our valued Solitaire client, you can avail
enhanced limits, world-class international Visa services and be a part of our premium
alliances program.

Card Features and Benefits

Cash Withdrawal and Enhanced Limits"

Currently your Solitaire Platinum Debit Card has a daily cash withdrawal limit of
Rs.100,000 and a daily swipe limit of Rs. 500,000. If you need to reduce or enhance these
limits, feel free to get in touch with your Relationship Manager.
Worldwide Acceptance
Travel the world and enjoy the freedom of using your Solitaire Platinum Debit Card at
over 29 million merchant outlets and more than 1.9 million ATMs for cash withdrawal
globally.
Countrywide Acceptance
Your Solitaire Platinum Debit Card can be readily used at over 6,200 M-NET and 1LINK ATMs all over Pakistan. It is accepted at over 34,000 merchant establishments in
Pakistan such as restaurants, departmental stores, petrol pumps etc

Fund Transfers
With Fund Transfer facility, you can instantly transfer funds within Faysal Bank or from
Faysal Bank to any other bank which belongs to the 1-LINK network. This can be

conducted using the Solitaire Platinum Debit Card with a daily transfer limit of Rs.
250,000.

Utility Bill Payments

You can manage payments of your utility bills through any Faysal Bank ATM with your
Solitaire Platinum Debit Card and obtain immediate confirmation through a transaction
receipt.

Cash Deposit via Cash Deposit Machines

You will have access to our selected Cash Deposit Machines, where you can deposit cash
directly into your Faysal Bank account.
SMS (Short Message Service) Alerts
SMS Alerts Service provides you the facility to instantly receive SMS updates on all
transactions conducted through your Solitaire Platinum Debit Card.

2) e-Banking
Faysal Bank offers a range of e-Banking facilities to service you efficiently and
effectively. These facilities allow you to bank from your home, office or wherever you
are, round the clock. Enjoy the convenience banking at your fingertips.
3) ATMs
Cash withdrawal from over 240 ATMs across Pakistan and cash deposit facilities from
selective ATMs
o

Utility and Mobile bill payment option through our ATM network, Mobile Banking
service and Customer Interaction centre.

o Funds Transfer to any Faysal Bank account or Inter-bank Funds Transfer (IBFT) facility
to over 30 1LINK banks from our ATM network or mobile banking service
o Usage of the Solitaire Platinum Debit Card which provides global access to your account,
with acceptability at over 29 million merchants and more than 1 million Visa ATMs
globally.

o A Customer Interaction Centre where a dedicated agent awaits to service all your
financial and non-financial transactions or inquiries 24 hours a day.
o e-Statement facility to receive regular statements of account in your inbox
o Real-time SMS alerts on your mobile phone to receive updates on your account and card
transactions

4) Foreign Currency
-Current and saving accounts-Call/notice/term deposit accounts.
Documentary Credits/Guarantees
-Import letter of credit-Negotiation and collection of export documents-Issuance of letters of
guarantee-Performance bonds, etc.
5) Financing
Short Term
Modarba (Financing resale of goods)- Working capital Short/medium term-Syndicated
financing Medium/long term- Modaraba- Moshakara- Ijara
6) Other Services
Remittances
Demand drafts, pay orders, telegraphic and mail transfers.
Foreign exchange bearer certificate
NIT units.
Foreign exchange and travelers cheques
7) STRATEGIC INITIATIVES
Significant risk management initiatives have been taken to ensure ongoing health of the banks
financing portfolio. These initiatives include risk rating of the entire portfolio on a predetermined
risk scale, monitoring of industry concentration, classification of credits against State Bank of
Pakistan as well banks own in house developed guidelines. A Risk Assets Review Unit (RAR)
has also been established. PARs primary responsibility is to perform independent audit of the
Banks financing and investment portfolio on an ongoing basis.
8) CORPORATE AND INVESTMENT BANKING
Corporate banking business of the bank has been streamlined along target marketing approach.
As a starter, cluster of industries strategically important to the economy and the country have
been identified for doing business with. This target market identification effort is supported by

full length studies of theses industries. Target Market criterion and minimum Risk Acceptance
Terms have been established. Total portfolio has been scanned against these standards. As a
result the Bank customers base is composed mainly of top tier names and the exposure well
diversified in all the strategic industries. On the investment banking side, Faysal has already been
involved in a few significant roles it was one of the 9 sub underwriters of the PTC voucher sale
last year, it is one of the main underwriters of the trend setting Rs.500 million TFCissues for Sui
Southern which is due to be floated in the couple of months, and just recently it has been
declared, in conjunction with Natwest Market and ShoaibCapital, as the lower bidder for the
financial advisor ship position to the privatization of KESC.Using its big global network if
contacts, including a strong position in the Middle East, Faysal intend to further develop this side
of its business.
9) CONSUMER BANKING
Faysal Bank continues to strengthen its position in consumer Banking. While extending quality
service to retail customers, the Bank Offers attractive local and foreign currency deposit
schemes. FBLLaunched its first branded liability product Rozana Munafa Business Account
injury 1995, targeted towards large corporate and personal business. The Bank has also
redesigned and refurbished most of its branches, having a consistent identifying terms of design,
dector and colour. FBL realizes the importance of customer focused services, having commenced
Evening Banking at all nine branches. Personal Services Centers have also been established at
most of the retail Branches Where Personal Service Officers are available to provide
personalized service to individual customers and business. The Bank Plans to launch ATMs and
telephone banking as a self service banking Concept available 24 hours on countrywide basis in
the near future. Priority banking for upscale customers will also be introduced during 1996.

BOARD OF DIRECTORS
H.R.H Prince Mohamed Al Faisal Al Saud
Mr. Farook Bengali
Mr. Khalid Abdulla Jonah
Dr.Said Saad Al-Martan
Mr. Mahmood
Mr. Nasir Ali shah Bukhari
Mr. Ziad H.Rawashdeh
Mr. Tariq Iqbal Khan

Chairman
President and CEO
Director
Director
Director
Director
Director
Director

EXECUTIVE COMMITTEE
Mr. Khalid Abdullah Janahi
Farook BangaliMember
Mr. Ziad H. Rawashdeh

Chairman
Chairman
Member

COMPANY SECRETARY & LEGAL ADVISOR

Mr. Mohammad Siddique MemonVice President

ANALYSIS
HUMAN RESOURSE MANAGMENT

Question 1
Do you believe Human resource plays a vital role in achieving business needs of your
organization?

ROLE OF HR IN ACHIEVING BUSINESS NEEDS

supervises the applications and practices of unit of time department

a explicit vacancy is to be stuffed, the human can build contact to the Branch Manager of
that exact branch which is able to refer the candidate to the top workplace. All the
enlisting and choice method are are conducted at Head workplace. Then the top
workplace selects the candidate on the premise of data provided by the candidate. the
choice method includes the testing and interview method. when choice, the staff square
measure then transferred to their explicit branches, wherever the duties square measure
allotted to them likewise as coaching is provided them on the premise of their nature of
job.

sets the rewards (salaries, bonuses etc) in step with the performance and also the target
action of the staff

Since unit of time policies square measure directly in synchronized with business strategy
there fore unit of time policy give guideline for action on worker connected business
problems. unit of time plays a very important role in deciding and so fulfilling these
business desires. The role of unit of time is aligned and organized in step by step method.
initial they analyze the duty in step with would like then describe the responsibilities of
that job within the type of JD then hiring and coaching if needed

Question 2
What kind of role do Human resource play in formulating business strategies in
your organization?
FORMULATION OF BUSINESS STRATEGIES

In corporate plan of warning we benefit non-military increase whim to warrant the

poor of economies of clamber about and behoove its position in the industry and
its competitors. Cessation the composition they are escort join insigne one is Fix
and other is heap.
Stability on account of of commercial demoralize of the hinterlands and growth in
similar to of novelty and celebrity similar to they are the foremost law court
tourist up connected with the maxim of modarba and set off the sentiment of
financial affairs in Islamic influence
HR being instantly was made part of the team to derive business initiative. Their
HR champions function a subject of financial assistance agent, coach and trainer.
Accordingly focus spot on objectives can be achieved. As strategic seek reject
represents the body of laws of formulating fly-by-night and enduring initiatives
impaired at optimally achieving organizational objectives.

Question 3
Do u believes Human resource is an asset of the organization and it should be
perceive as an investment of organization?
HR AS AN ASSET OR INVESTMENT

Faysal bank marks the time unit as an investment. In today's competitive world market
atmosphere, our main preference and valuable quality area unit our valuable human
capital

Question 4

On what basis your organization promote employees?

Seniority

Performance

Other

PROMOTION POLICY OF EMPLOYEES

Faysal bank uses both criteria seniority as well as performance.

PROMOTION CRITERIA:
In Faysal Bank Branch Manager is responsible for making promotion which is made on the
basis of performance. Two promotion Criteria are used:
1) On performance Basis
2) Without performance

Performance Basis:
On the premise of performance no specific criteria for promotion. One are often
performed from OG zero to grade with three month.
Without Performance:
If the employee does not perform well for even consecutive three years then his
promotion is must to next level.

Question 5
Does your employees have the autonomy to make decision confine to their job
description?

EMPLOYEES AUTONOMY

Change in banking industry and size of operations affects the duties, responsibilities of
job. Faysal Bank for writing verbal description and job specification intensely target the
immediate supervisor. If there's any job vacant at low level within the Faysal Bank, the
immediate supervisor of involved department with the help of Branch Manager can
transfer the relevant verbal description and specification to the HRM Department of
Faysal Bank

Practically once we bring up the Faysal Bank low level employees, concerning over forty
staff square measure operating below the authority of operational manager. Operational
manager will amendment the duties and responsibilities of staff operating below his
authority.

Question 6
Is there any mechanism to resolve the conflicts between employees?

CONFLICT MANAGEMENT

No there's no such tool used for managing conflict as a result of such cases area unit
terribly rare in our organization. as a result of staff area unit driven and add corporative
setting. Keeping the environmental factors aside, it absolutely was found that even if staff
rated their relationship with co-workers area unit satisfactory.

Question 7
Does your organization take on board Human resource department when initiating
a change within the organization?

ROLE OF HR IN INITIATING A CHANGE

Yes we tend to link with time unit particularly in innovating new technique and since
time unit is linkage between the workers and call manufacturers and time unit will higher
convey the modification and communicate in higher approach. For this they knew the
time unit practices, areas associated with talent sourcing talent management structure
style and leadership complete

Question 8
Does your organization provide training to its managers for change they want to
initiate?

TRAINING METHOD
Job Rotation
In Faysal Bank there are no specific criteria for job rotation. It depends upon the
will of Branch Manager whether to rotate the employee or not. ( Inter
Departmental Transfer)
Coaching:

Initially the employees are selected as MTOs ( Management training Officers).They are
provided with necessary training relevant to their job in specific branches as directed by
regional office.
Initially the employees are selected as MTOs ( Management training Officers).They are
provided with necessary training relevant to their job in specific branches as directed by
regional office.

Question 9

Do you agree that the HR department is able to identify and explore new opportunities
for the company?

Strongly agree

Agree

Somewhat agree

Disagree

EXPLORE NEW IDEAS

Special screensavers and psychological feature wall papers are accustomed inspire sales
staff for transportation new concepts. however deploying and dynamic these on a daily
basis across the complete organization was a challenge. Manager for Faysal Bank, says:
We didnt have a centralized Active Directory service, thus had to put in the
screensavers on every machine manually. It took weeks to hide our entire method.

FINDINGS

First factor we discover that 60 minutes plays a crucial role in creating then following
strategic would like of business 60 minutes helps in creating JD and analyzing jobs and
while not 60 minutes.
Secondly we have a tendency to over that our economic conditions and our
environmental factors conjointly have an effect on our ways.
Thirdly organization beginning thought-about their 60 minutes and human capital as their
investment, and volitionally invest on them owing to that productivity will increase yet as
worker motivation conjointly will increase.
Then the relation between productivity and worker authorization. larger the worker
autonomy additional plan can generated productivity will increase staff feel motivated
after they area unit appreciated by the peers permanently plan .

Secondly autonomy increase growth and retention.

More Autonomy = More Work + More Initiative
More Autonomy = Faster Growth + Higher Retention

Then next issue is role of 60 minutes whereas initiating a modification.

affirmative 60 minutes plays a vital role implementing a modification as a result
of is connected with human capital and knew the psyche of their workers and that
they simply communicate with them in step with their moods as an example our
teacher will simply describe the policy instead of our box as a result of she is
conversant in our psyche she is aware of the way to handle United States in
several scenario equally 60 minutes plays a task of mother mentor and teacher to
guide and train their workers.
Role coaching of coaching} whereas initiating a modification whereas throughout
our analysis as we tend to visit these 2 banks however in person I additionally see
the managers of ABL and alfalah and raise this question whether or not they need
coaching before modification or not they respond affirmative as a result of once
obtaining training they become additional assured toward their work.

candidates perception on job satisfaction after training

60
50
40
30
20
10
0
disagree

partially disagree

nuetral

partially agree

agree

RECOMMENDATIONS ANDSUGGESTIONS
Faysal Bank restricted is that the initial bank that has return below listing in Asian
nation.Faysal Bank restricted has been active in Asian nation since the last seven years
and has been within the forefront in Islamic mode of funding. Faysal Bank restricted
features a clear advantage over alternative new banks because the bank didn't got to begin
from scratch, it's access to already established international network and has mobilized
sizable deposits.Faysal Bank restricted is roaring in worker retention, client satisfaction
and high profit generation thanks to sensible services. Happy workers facilitate produce
happy customers, which, within the next cycle, reinforce the happy workers, and
soon.Faysal Bank restricted is quite glad with its customers. The log of the purchasers is
great and therefore the reimbursement procedure is satisfactory. The bank is totally
conscious of the monetary strength in addition because the market repute of all of
itscustomers.Much of the great name of Faysal Bank restricted, is thanks to the great
behavior and response of the staff of the bank. sensible and friendly angle on a part of
employees is that the results of glorious management of the bank WHO believe that folks
square measure the central case of any organization, particularly those engaged in
providing services to their customers.
the management, workers are trained to behave during a} very friendly manner with
customers. surroundings of the bank additionally plays a vital role in customers
satisfaction.

Employees continuously speak terribly in a well mannered way on phonephone|

the phonephone} as a result of telephone, if not used properly, may be a reason
behind spoiling the great name of the organization.
The entire surroundings of the bank offer the impression that customers arevery
vital to the bank. they're offered seats even once they return for terribly tiny task.
However, there square measure some suggestions for improvement.
Establishment of additional branches in Asian nation
More ad on electronic media.
Introduction of additional credit schemes like Rozana Munafa.132

CONCLUSION
I discovered Faysal Bank restricted a financially sound bank. Its profits ar increasing year by
year. Its employees is extremely smart and sincere with bank.Faysal Bank views specialization
and repair excellence because the cornerstone of its strategy. The folks at Bank notice that
innovation, creativity, dependability,customized services and their execution ar the key
ingredients for his or her futuregrowthThey ar aware that they need stepped into twenty first
century and that they should meet its challenges by getting the best level of technology. they're
going to so beaccelerating their technological advance to change them to distribute their product
and services through most effective and engineering suggests that. on-line banking services and

introduction of ATMs at strategic locations are firmed and can be totally operational throughout
the year 2003.