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Students must complete IN BIRO the relevant sections of this sheet and
attach it to the front of their assignment.
Mark of zero for late submission after both deadlines? (i.e. without mitigation/signed extensions form) YES
Markers signature:___________
Date:
YES
_________________________________________
Report On
247drinks Ltd
Word Count 3485
(Excluding, Title Page,
Executive Summary, Appendices
and References)
Contents
I.
Executive Summary:.................................................................................................. 1
II.
Introduction:.............................................................................................................. 2
II.I Background of 247drinks:........................................................................................ 2
III.
Analysis:................................................................................................................. 3
III.I: Networking:............................................................................................................ 3
III.II: Financing:.............................................................................................................. 5
III.III: Innovation:........................................................................................................... 7
III.IV: Marketing:............................................................................................................ 9
III.V: Future Plans and External Influences:.................................................................11
External influences......................................................................................................... 11
Economy...................................................................................................................... 11
Climate........................................................................................................................ 11
Target markets actions............................................................................................... 12
Competition................................................................................................................ 12
IV.
Conclusion:........................................................................................................... 13
V.
References............................................................................................................... 14
VI.
Appendices:.......................................................................................................... 17
a.
Group Log:............................................................................................................ 17
b.
c.
d.
Marking Criteria
Markers Comments
You have very successfully addressed
the requirements of the task. The
report demonstrates a sound
understanding of the main issues and
the mark is a reflection of the amount
of effort expended.
1) identification
of small business
management in practice
Total
Max
26 35
26 35
23 30
75 100
I.
Executive Summary:
This report will discuss the key similarities and constraints faced by Small
and Medium Enterprises (SMEs) and how they are managed as opposed to
large firms.247drinks is a small alcohol delivery service business based in
South London.
An interview with the owner manager of 247drinks was conducted in order
to gain insight of small business management realities. The interview
focused on the following five essential business areas: networking,
marketing, finance, innovation and External Influences/Future Plans.
The information gathered was analysed and the findings concluded that:
Networking was and will continue to be an essential element to the
businesses success.
Financing the business was attributed due to the use of the
networks the business had established.
Innovation of the business concept and not the actual goods being
retailed was and is required for growth.
The successful use of marketing is the businesses key to
sustainability
The future of 247drinks is reliant on both macro and micro
environmental factors.
As shown in the conclusion, this report shows that SMEs could be lacking
the guidance and support that could help them in achieving and
contributing considerably more due to the deficiency in some key
resources in contrast to large organisations.
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II. Introduction:
The aim of this report is to analyse, evaluate and exemplify the
differences between the management of small and medium enterprises
(SMEs) in contrast to that of larger businesses. The report will also explore
the challenges that small businesses face.
To gain a deeper understanding of a real small business, 247drinks, an
independent small business that operates in South London was chosen. As
a group; through discussions, meetings and various forms of
communication, we created an interview guide from which an interview
was conducted with the owner manager of 247drinks.
The report is divided into two main sections. An analysis section that will
show and evaluate the information gathered from 247drinks and a
conclusion based on the material gathered.
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III. Analysis:
III.I: Networking:
Networking refers to the action by which an owner-manager develops and
maintains contacts for trading and business development purposes Chell
and Baines (2000 p.196).
Networking is a vital part of small business management that helps to aid
success because it helps in;
The owner manager of 247 drinks states that networking has played a big
role in the success of his business. He had the confidence in being able to
create networks immediately due to being well- known in the area. He was
initially advised by his personal networks which included friends,
acquaintances and family Dubini, P and Aldrich, H, (1991) when starting
his business: 247drinks. He remembers most of them being reluctant
about his idea and doubted how successful the business could be.
However, being relentless is a character most successful entrepreneurs
require; therefore he went ahead with the business.
Theres a significant difference between the ways in which large
businesses and small businesses manage networks within a business.
247drinks, an SME started with strong ties, i.e. friends and family, they
helped with face to face and word of mouth promotion which is an
essential and popular method of marketing for small enterprises whilst
being very cost effective; this helped to increase sales for 247drinks. As
247drinks has developed, weak ties for example; loyal customers and
suppliers have emerged. In comparison to larger businesses, for example
ASDA, both weak and strong ties are used from the onset for advice and
ideas i.e. through market research. They are likely to approach weak ties
such as experts instead of friends and family for advice on decision
making.
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III.II: Financing:
One of the key business necessities needed to ensure successful growth
and sustainability is finance. As stated by (Small Business, 2013) How
you finance your business can affect your ability to employ staff,
purchase goods, acquire licenses, expand and develop. In recent years
since the global economic collapse many businesses; i.e. SMEs, have
found it difficult to raise the sufficient capital they require to develop and
innovate further as stated by Vince Cable (Gov, 2013) inadequate access
to finance for small and medium enterprises is one of the biggest risks to
economic recovery, this could be due to the fact that SMEs are seen as a
risk (The career cafe, 2013) 95% of SMEs fail within 5 years of starting
up. On the other hand larger firms are able to raise capital a lot easier
and quicker through the use of retained earnings, sale of shares and from
banks as these larger firms offer a reduced risk.
The way a business is financed is dependent on its legal structure for
example; it will most likely be easier for a private limited company (Ltd)
such as 247drinks to obtain finance than a sole proprietor, this is due to
the reduced risk facing investors or lenders as the company has limited
liability. In addition to what business structure is adopted; how and what
the finance will be used for, and the owner mangers relevant expertise will
need to be appropriate and well assessed in order to obtain the finance.
During the interview with 247drinks Ltd it became apparent that this topic
would be sensitive and we therefore decided not to ask any personally
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intrusive questions. During the seed corn (Lecture 3 BS5302) and start
up phases of 247drinks, the owner manager was increasingly dependent
on close family to help out with funding. This is a familiar trait with most
SMEs who rely on internal sources of finance through Friends, Family, Fools
or the Founder themselves (The 4 Fs Lecture 3 BS5302) to fund the
initial start-up or for additional sums of capital in order to further grow the
business.
When seeking to obtain this initial start-up capital the owner manager had
to utilize his Strong Tie (Lecture 2 BS5302) networks the initial capital
was not enough, and I had to rely on family for financial support, this is
due to the ease and speed of access and availability this provides,
however convincing these 3 Fs to invest in a newly formed SME may
cause the owner manager having to relinquish part of the business to the
investor; as stated by (Small Business, 2013) Equity gives you cash, but
you have to share the success this is further illustrated by the owner
managers brother still having a small share in the business. Although
government funding may have been available during start-up through
schemes such as Start-up Loans and The Business Bank the owner
manager did not take advantage of this opportunity, this can be attributed
to the intense and time consuming work load he undertook to get
247drinks running successfully.
With this capital the owner manager was able to steadily grow his
business yet was unable to see a profitable return stating that it took two
years to see a return on investment this could be because the economic
climate had a significant change in demand for the product. Since the
business was operating as a retailer rather than a service provider it was
harder to sell with a large profit margin however larger firms and
distributors have the distinct advantage of applying Economies of scale;
(Economies online, 2013) states large firms are often more efficient than
small ones because they can gain from economies of scale. From this the
business also suffered cash flow issues however the owner manager
turned this around with intuitive marketing campaigns aimed at increasing
his turnover through minimal cost and by producing achievable and
realistic cash flow forecasts. In contrast larger firms would be able to take
more traditional measures to help increase turnover such as increased
marketing or market research; therefore increasing cash flow through
access to more resources such as finance and a dedicated marketing
department.
The owner manager also required additional capital after the start-up this
was due to the business running in to unforeseen costs; the owner
manager was again financially supported by his family. However new
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means of raising finance for SMEs have evolved with the use of Business
angels and through the increasingly popular use of crowd funding as
stated by (UKCFA 2013) It has been described as democratic finance,
allowing businesses and projects of all forms and sizes access to money
while bypassing traditional banking institutions. Furthermore the
business could continue to raise finance internally through the use of
retained profits which have supported the sustained growth of the
business so far; Profits help to re-invest more into the business in order
for it to keep growing.
III.III: Innovation:
Innovation is controversially defined as when an enterprise produces a
good or service or uses a method or input that is new to it, it makes a
technical change. The first company to make a given technical change is
an innovator. Its action is innovation. (Schmookler, 1966) Simply put,
innovation is essentially the process of increasing demand by making
new things happen (Gurling, 2010).
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and expertise on such innovative schemes and as such are more likely to
enhance their services, due to the increased flexibility in their processes
and the positive nature of the relative size of the enterprise; unlike larger
firms, who often have to balance the risk between these innovative
schemes and their existing projects, thus reducing the likelihood of
success due to an inability to implement incremental innovation such as
that used by 247drinks because of their hierarchical, highly bureaucratic
structure.
Finally, the way 247drinks reviews the business every two months to look
for ways to innovate gives them an edge because they are able to analyse
what is happening in their niche market, and the ways in which they could
improve their business operation to keep up with and go ahead of their
competition.
III.IV: Marketing:
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Informal
Information
Gathering through
feedback of
networks and
customers
Innovation:
adjustments to
products and
market
approach
Identification of
target markets
Interactive Marketing
Methods e.g. word of
mouth, social networks
etc.
through their Facebook page under the same name (Twitter 2013;
Facebook 2013) where a constant stream of promotions and offers to his
growing number of customers. Most SMEs have trouble maintaining their
customer loyalty however 247drinks also maintains their customers by
keeping their customers details and sending them periodic promotions
through texts and emails.
Marketing in SMEs does not come without some challenges and like the
owner manager explained to us, one of his biggest concerns was not
having a fully committed marketing department. This problem supports
the evidence that SMEs have limited financial resources and skills to
effectively achieve a competitive edge (Liu 2005; Verhees and
Meulenberg 2004). Due to limited resources, the owner manager and staff
have to carry out promotions in addition to other tasks and commitments
leading to limited expertise in the field of marketing, promotional activities
and the effective impact of these actions which can be evidenced by the
activity on 247drinks' Twitter and Facebook accounts; rather than focusing
on both as a means of advertising, the Twitter account has more than 400
followers while their Facebook page only has 16 likes and last had any
activity on the 27th of August which as a result hinders the fruition of
profits as their customer base is limited.
As a result, the owner manager has taken a different approach by
developing a new marketing campaign to attract new customers through
collaborating with local bars, clubs and pubs by inserting posters in the
communal areas promoting their services should their customers wish to
continue their partying when the venues are closed for the night. This is in
comparison to a large firm that has a full team with a Marketing Manager
that undertakes both quantitative and qualitative research methods and
would have a dedicated social networking analyst such as
HungryHouse.co.uk which has Smartphone apps on different platforms,
over 17000 followers on Twitter and over 250000 likes on Facebook, a feat
which could not be achieved by their two co-founders, Shane Lake and
Tony Charles themselves.
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External influences.
Economy.
During an economic recession, small businesses are often hit the hardest
(Small Business - Chron.com, 2013). Because people are likely to cut costs
to able to buy food and necessities during economic decline, Randeep
Ramesh, (2011) states that the recession saw fewer people drinking in
Britain. This shows that bad economy has a negative effect on small
niche businesses like 247drinks more than larger businesses. This has
been agreed by (Kitao. S and Sahin.A, 2013) claiming that during
recession, problems that affected large firms too, but to a lesser degree
Climate
The owner manager of 247drinks declared that when the weather is cold,
rainy or snowy, the business gets more customers. This means that good
sunny weather encourages people to go out more and get drinks from
shops rather than have them delivered at their houses.
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Table 1
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Competition
A nations prosperity depends on its competitiveness (unknown, 2013)
Competition is an inevitable external factor that affects both small and
large businesses.
IV.
Conclusion:
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V.
References
17 | P a g e
VI.
Appendices:
a. Group Log:
04/11/2013;
1. Members Present:
1.1.
Dex Hill
1.2.
Sandra Ampiire
1.3.
James Kasirye-Sebalu
2. Summary of Meeting:
2.1.
Members of the team introduced each other and contact
details were exchanged to keep communication within the group
constant. A forum was set up on a messaging app on our mobile
phones to keep up to date with each other. Only three members
made our group as we were slightly late in choosing a group
2.2.
The draft interview guide was reviewed by Rosemary Athayde,
our module leader, having made a note of the necessary changes
that we needed to implement. e
18/11/2013:
1. Members Present:
1.1.
Dex Hill
1.2.
Sandra Ampiire
1.3.
James Kasirye-Sebalu
2. Summary of meeting:
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2.1.
The main task was set out to be to find a business with which
to set up an interview with in the Kingston area. A vote would be
set up to pick from the ones each individual came with.
2.2.
Next interview date set up to be.
20/11/2013:
1. Members Present:
1.1.
Sandra Ampiire
1.2.
Dex Hill
1.3.
James Kasirye-Sebalu
2. Summary of Meeting:
2.1.
247drinks was chosen as it marked all areas of our small
business selection criteria we were looking for to identify a
successful SME in the local area.
2.2.
Different roles were assigned with which each team member
was assigned a question to interview and of the business.
2.3.
An email was sent out to the owner manager informing him of
our research and asking him to assist in our research by answering
questions related to his business.
2.4.
It was agreed that our next meeting would be set up after we
had received a reply from the owner manager.
22/11/2013:
1. Members Present:
1.1.
No members present as all queries were discussed over the
forum. We received a reply from the owner manager and we
arranged to all meet up with him initially to introduce the team to
him and it was agreed that 25/11/2013 would be the day we take a
trip to the business.
25/11/2013:
1. Members Present:
1.1.
Sandra Ampiire
1.2.
Dex Hill
1.3.
James Kasirye-Sebalu
2. Summary of meeting:
2.1.
We met up with the owner manager of 247drinks and
arranged to have the interview divided into two separate sessions
as a single session would keep him away from the smooth running
of his operations. Hence the first 3 sections of the report were done
during our initial meeting.
2.2.
Second meeting was agreed to be arranged on the 29/11/2013
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26/11/2013:
1. Members Present:
None as Virtual meeting took place. A new member to our group
was added. Sandra replied to an email sent out by Rahul who was
looking to join a group following some mitigating circumstances out
of academic work. All members of the group were notified and we all
agreed it would be beneficial both to us and to Rahul to join the
group.
29/11/2013:
1. Members Present:
1.1.
Dex Hill
1.2.
Rahul Nanda
2. Summary of meeting:
2.1.
Dex and Nanda visited the business and interviewed the
manager for the remainder of our research and notes were taken
with which they could refer when compiling the report.
2.2.
It was agreed that our initial drafts of the report were to be
completed and compiled by 02/12/2013.
03/12/2013
1. Members Present:
1.1.
James Kasirye-Sebalu
1.2.
Sandra Ampiire
1.3.
Dex Hill
1.4.
Rahul Nanda
2. Summary of meeting:
2.1.
Work was compiled and all members were emailed a copy to
ensure we all had the material and would individually proof read to
ensure no mistakes were left out. A final draft would then be sent
for review by the module leader before submitting our final copy
before the deadline.
08/12/2013
1. Members Present:
1.1.
James Kasirye-Sebalu
1.2.
Dex Hill
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1.3.
Sandra Ampiire
1.4.
Rahul Nanda
2. Summary of Meeting:
2.1.
The finishing touches to the report were completed ready for
handing in via Studyspace. All parts were approved by all members
and upon reaching satisfactory standards, the reports was finalised
and handed.
2.2.
From this experience, we all became friends and hoped to
work together in future assignments given the chance.
Introductory questions
Sources
employees
are
21 | P a g e
Networking questions.
Sources:
How easy
networking
customers?
22 | P a g e
Marketing Questions.
How did you
customers?
attract
Sources.
23 | P a g e
24 | P a g e
Finance questions
Sources
&
Freel,
M.(2012)
How long did it take before you saw General business question
a return on your investment?
Has the business needed any General business question.
further investment since launch?
Has the economic climate affected Randeep Ramesh (2011)
the demand for your service?
Did you receive any funding from Lecture 3 slides
banks or the government?
Did you find the funding offered by
banks and the government helpful
in starting your business?
Do you reinvest the profit made Lecture slides information
back into your business?
Have you experienced any cash Deakins,
flow problems?
-If so, how have you dealt with
these?
D.
&
Freel,
M.(2012)
25 | P a g e
Innovation questions:
Sources:
26 | P a g e
27 | P a g e
Future plans/External
influences:
Where do you see
business in a year?
Sources:
the
Networking Questions
Marketing Questions
Finance Questions
Never buy what can be bought second-hand, never buy what can
be rented, never rent what can be borrowed, never borrow what can
be begged and never beg what can be salvaged,
- Do you believe this statement is true for entrepreneurs, why?
Was the initial capital sufficient?
Did your family and friends help financially?
What other sources of finance did you use to fund the start-up?
How long did it take before you saw a return on your investment?
Has the business needed any further investment since launch?
Has the economic climate affected the demand for your service?
Did you find the funding offered by banks and the government
helpful in starting your business?
Do you reinvest the profit made back into your business?
29 | P a g e
Innovation
Finish with a thank you statement. A good interview guide. Just think
about language you use and try not to make your questions sound
negative.
30 | P a g e
Introductory Questions
Networking Questions
Marketing Questions
Finance Questions
Never buy what can be bought second-hand, never buy what can
be rented, never rent what can be borrowed, never borrow what can
be begged and never beg what can be salvaged,
- Do you believe this statement is true for entrepreneurs, why?
Was the initial capital sufficient?
Did your family and friends help financially?
What other sources of finance did you use to fund the start-up?
How long did it take before you saw a return on your investment?
Has the business needed any further investment since launch?
Has the economic climate affected the demand for your service?
Did you receive any funding from banks or the government?
- Did you find the funding offered by banks and the government
helpful in starting your business?
Do you reinvest the profit made back into your business?
Have you experienced any cash flow problems?
- If so, how have you dealt with these?
Innovation
Thank you for your taking the time to talk to us. Good luck in the future,
we hope you fulfil your objectives.
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