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advantage over technologies such as ViaVoice was that the system did not need tr
aining for the specific speaker. This permitted the use of the system, so-called
speaker-independent natural-language speech recognition, (SI-NLSR or just NLSR)
for call automation.[citation needed]
The limited vocabulary was typically a few thousand different variations of phra
ses. In complex systems this could be in the low millions. At the time, these sy
stems were pushing the limits of computer processing power in commodity Intel x8
6 servers until the early 2000s.[citation needed]
During the late 1990s and into the 2000s, Nuance competed against other NLSR ven
dors including Philips SpeechPearl, SpeechWorks and other smaller players which
were typically geographically focused such as Vocalis in the UK which used propr
ietary PCI cards with DSPs on board to improve the efficiency and density of the
system.
Each speech-recognition engine provider had to determine how to convert written
text into sounds. Determining how written text is spoken is a hugely challenging
task in itself. Languages are "modeled", samples of real spoken-language is rec
orded and analyzed to create a language model. The higher the quality the langua
ge model the better the experience of the user, especially in complex interactio
ns. Different language models were required for different dialects such as Flemi
sh being a variant of Dutch, or Swiss German being a dialect of High-German. Dif
ferent models were also created for different qualities of telephone connection.
Europe's Philips had by far the largest language coverage which included Flemis
h and Welsh.
Later, Nuance sold licenses (training and consulting) to their technology to thi
rd parties, including independent software vendors and interactive voice respons
e (IVR) vendors who would build applications on top of an IVR platform. SpeechWo
rks on the other hand would typically deliver the application with the technolog
y or with a group of key delivery partners. The technology was integrated into m
ost of the leading IVR products from Avaya, Nortel Periphonics, Envox, Syntellec
t and many others. The requirements of telephony reliability meant many of these
solutions ran on various versions of UNIX.
Nuance 7 was launched in the late 1990s and was an efficient network-distributed
NLSR speech recognition solution; it ran on Unix and Windows. Nuance 8 added St
atistical Language Modeling, an adaption of technologies used in technologies, s
uch as ViaVoice to improve the range of phrases that the system could recognize
at the expense of greater implementation cost and complexity. Nuance 8.x series
also introduced the W3C vocabulary definition language GrXML in addition to and
eventual replacement of Nuance's proprietary and very concise Grammar Specificat
ion Language, GSL.
Nuance 8.5 was the last point release before the take-over by ScanSoft.
These systems were significantly different from the technology used in consumer
speech recognition products such as ViaVoice, which is now also a Nuance product
.[citation needed]
Nuance marketed their brand and technology at call center exhibitions although t
hey rarely delivered solutions directly relying on ISV and telecom manufacturing
partners instead, such as Nortel Periphonics, Avaya, Syntellect and others. Nua
nce provided a core component of speech recognition solutions for call automatio
n and leveraged partners to deliver solutions.[clarification needed] Many proble
matic solutions were developed by traditional telephony developers building spee
ch solutions. designing and developing speech solutions requires a different ski
ll-set and mind-set to that of traditional DTMF solutions.
For a couple of years prior to the takeover by ScanSoft, Nuance started selling
products directly, including their Call-Steering product which was predominantly
a call center call-routing product, which determined the skill group required f
or the call based on responses to reasonably open questions asked of the caller.
Nuance 9.0 is the first release (excluding service packs) of the recognizer prod
uct since the acquisition and is an amalgam of the technologies acquired from va
rious companies including Philips Speech Pearl, Speechworks, Nuance Recognizer a
nd others. Further information is not known about this product
This section may require cleanup to meet Wikipedia's quality standards.
(January 2012)
Partnership with the Siri and Apple Inc.[edit]
Siri is an application that combines speech recognition with advanced natural la
nguage processing. The artificial intelligence, which required both advances in
the underlying algorithms and leaps in processing power both on mobile devices a
nd the servers that share the workload, allows software to understand not just w
ords but the intentions behind them.[5]
Telephony application process[edit]
User calls the telephony application for call automation
Application loads the phrases for the application and prompts the user to provid
e speech input (asks a question), and opens a stream from the telephony input to
the speech recognition software.
User speaks and this is streamed to the recognizer.
Recognizer returns a number of potential results with probability for each one t
hat it is correct.
Recognizer process[edit]
Determines the start of speech input
uses audio techniques to remove background noise
slices the audio into small sections (10 to 100 ms in length)
determines the sound in each slice
matches the combination of sounds for the spoken phrase with the possible sound
combinations provided by the possible phrases[citation needed]
Topology[edit]
A typical Nuance recognizer configuration required four or five applications to
be started, often monitored by a sixth application.
NLM
Nuance License Manager: kept a watch on the number of concurrent speech calls in
use.
recclient
recognition client: it is the interface between the IVR speech path and the spee
ch recognizing software, the recserver. The recclient can be developed into the
IVR software.
resource-manager
distributes the load over the recservers as required to balance load and to prov
ide fault-tolerance.
recserver
where the speech is compared and processed against known vocabulary.
grammar-compiler
an application that dynamically adds words or phrases to an expected vocabulary
for recognition.
watchdog
a Windows service or Unix daemon that monitors and maintains the above processes
, restarting them if required.
Except for the watchdog which should be running on all the nuance speech servers
, the other processes may be spread over a farm of servers, connected by an IP n
etwork with low latency and high-bandwidth, usually a dedicated LAN segment. The
resource manager directs which resources it thinks are least utilized.
common stock.
November 2, 2007 Vocada, Inc. of Dallas, Texas
November 26, 2007 Viecore, Inc. of Mahwah, New Jersey
November 26, 2007 Viecore, FSD. of Eatontown, New Jersey
May 20, 2008 eScription, Inc. of Needham, Massachusetts $340 million plus 1,294,
844 shares of common stock.[6]
July 31, 2008 MultiVision Communications Inc. of Markham, Ontario.
September 26, 2008 Philips Speech Recognition SystemsGMBH (PSRS), a business uni
t of Royal Philips Electronics of Vienna, Austria for about 66 million, or US$96.
1 million.[7] The acquisition of Philips Speech Recognition Systems sparked an a
ntitrust investigation by the US Department of Justice.[8] This investigation wa
s focused upon medical transcription services. This investigation was closed in
December, 2009.
October 1, 2008 SNAPin Software, Inc. of Bellevue, Washington $180 million in sh
ares of common stock.
January 15, 2009 Nuance Acquires IBM's patents Speech Technology rights.[9]
April 10, 2009, Zi Corporation of Calgary, Canada for approximately $35 million
in cash and common stock.[10]
May 2009, the speech technology department of Harman International Industries.
July 14, 2009, Jott Networks Inc. of Seattle, Washington.[11]
September 18, 2009, nCore Ltd. of Oulu, Finland.[12]
October 5, 2009 Ecopy of Nashua, New Hampshire. Under the terms of the agreement
, net consideration was approximately $54 million in Nuance common stock.[13]
December 30, 2009 Spinvox of Marlow, UK for $102.5m comprising $66m in cash and
$36.5m in stock.[14]
February 16, 2010, Nuance announced they acquired MacSpeech[15] for an undisclos
ed amount[16]
July 2010, Nuance acquired iTa P/L, an Australian IVR and speech services compan
y.[17]
November 2010, Nuance acquired PerSay, a voice biometrics-based authentication c
ompany for $12.6 million.[18][19]
June 2011, Nuance acquired Equitrac, the world leader in print management and co
st recovery software.[20]
June 2011, Nuance acquired SVOX, a speech technology company specializing in the
automotive, mobile, and consumer electronics markets.[21]
July 2011, Nuance acquired Webmedx, a provider of medical transcription and edit
ing services. Financial terms of the deal were not disclosed.[22]
August 2011, Loquendo announced Nuance acquired it. Loquendo provided a range of
speech technologies for telephony, mobile, automotive, embedded and desktop sol
utions including text-to-speech (TTS), automatic speech recognition (ASR) and vo
ice biometrics solutions. Nuance paid 53 million euros.[23]
October, 2011, Nuance acquired Swype, a company that produces input software for
touchscreen displays, for more than $100m.[24]
December 2011 Nuance acquired Vlingo, after repeatedly suing Vlingo over patent
infringement. The Cambridge-based Vlingo was trying to make voice enabling appli
cations easier, by using their own speech-to-text J2ME/Brew application API.[25]
April 2012 Nuance acquired Transcend Services. Transcend utilizes a combination
of its proprietary Internet-based voice and data distribution technology, custom
er based technology, and home-based medical language specialists to convert phys
icians voice recordings into electronic documents. It also provides outsourcing t
ranscription and editing services on the customers platform.[26]
June 2012 Nuance acquired SafeCom, a provider of print management and cost recov
ery software noted for their integration with Hewlett-Packard printing devices.[
27]
September 2012 Nuance acquired Ditech Networks for $22.5 million.[28]
September 2012 Nuance acquired Quantim, QuadraMeds HIM Business a provider of inf
ormation technology solutions for the healthcare industry[29]
October 2012 Nuance acquired J.A. Thomas and Associates (JATA) a provider of phy
sician-oriented, clinical documentation improvement (CDI) programs for the healt
hcare industry[30]
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