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BIST - CHD
TRAINING HANDOUT
Communication Methods
&
Public Speaking
In other words, WHAT you say is not nearly as important as HOW you say it!
A dull message delivered by a charismatic person, filled with energy and
enthusiasm will be accepted as brilliant.
COMMUNICATION ELEMENTS
Elements of speaking
Body language
Voice quality
Intention
Manner: directness, sincerity
Dress and clothing (style, color, appropriateness for situation)
Visual aids, animation
Eye contact
Emotional content, energy, strength
Self-concept
Concept of others
Listening, hearing the underlying message
Speaking from the heart
Energy
Setting, time, place, timing
How the messenger holds the message
Sensitivity
Rhythm and pacing
Attitude and confidence
Rapport
Agenda
Purpose of communication - knowing what you want to communicate
Clarity
Silence, centering, looking
Elements of Listening
Attentiveness to speaker
Eye contact
Intention be fully awake and aware
Openness: to other person and your own
Paying attention
Listening to yourself
Feedback
Body language
Change in pattern
Expectations about person speaking, about their
At one point or another, many of us are called upon to do some public speaking.
The way we present ourselves is important because it is representative of who we
are, our competencies, and how people will view our work / businesses.
The truth is, majority of people can improve their speaking skills dramatically simply
by focusing on eliminating the negatives from their speaking before even thinking
about adding anything else.
Here are some simple rules to help you improve your speaking skills and give you
better presentations, and thus, better results in your work / business / life.
1. Keep it simple: Speak naturally, Make eye contact, Don’t fiddle with your
hands
2. Be passionate: No matter what you speak about, people want to know that
you are excited about it. Now, don’t fake it, but let you passion come through!
3. Balance the format of your information: Don’t try to cram too much
into the presentation. Instead, when speaking, cover the basics and leave the
details to a handouts that can be read later. Use a PowerPoint slide or a few but
don’t overdo it.
4. Manage the relationships beforehand: If at all possible, get to know the
people who will be listening to you prior to your presentation. This will give them
a built-in trust of you and what you have to say.
5. Show, don’t tell: Show them with stories, examples and personal
experience. Don’t just list facts.
6. Get rid of distracting idiosyncrasies: Ummms and Ahhhs have got to
go. So does jingling coins in your pockets.
7. Know your material: Nothing beats having the material down pat. If you do,
it will cover a multitude of other problems that may arise.
8. Get the audience to participate at varying levels for
effectiveness. You can use different methods, such as taking time to work
alone or with a partner, feedback on certain points or questions and answers.
2.3 Body
Keep it simple – best to move too little than too much.
Relax – People are looking at your face, relax.
Drink water – Dry-mouth can ruin a speech.
Eyes – Keep them moving, like you’re checking your mirrors.
Face – Smile! Except at a funeral.
Hands: Where to put them – Podium, pockets, folded.
Don’t move them too much – Distracting.
Gestures – Make sure they match your words.
Feet – Steady, purposeful movement.
Shoulders – Good posture helps confidence and breathing.
2.4 Style
Formal/ Informal - Affects the way you go about the speech.
2.5 Audience
Participation
Questions – Best to hold them until the end.
Feedback – Controlled, call on hands.
Activities – Always takes longer than you count on.
It’s all in the eyes – Where are they looking? Not you? Bored.
Changing midstream – If you’ve lost them, improvise a bit.
Conclusion: What do you want from it? End powerfully. Call for something.
3,2 Follow-up
Individuals – If you can, talk to as many as possible. Future clients.
Exchange numbers – Always get the contact information!
Follow-up – Call, write, email. Don’t just think about them.
Company/ group that hired or sponsored you
Pleased? - Ask how you might improve.
Not-pleased? – Make it up to them. Ask about improvement.
Sales - Ask for the sale.
Follow-up – Same as with individuals.
Letter of recommendation – Get one for your records.
10 Golden Rules