Managing Fraud in Mobile Financial Services.

Managing Fraud in Mobile Financial
Services
The Orchestration of Responsive Capabilities to Effectively Protect
integrity of Your Mobile Money Services (MMS)
Master Class
Date: 17th 19th February 2016

Location: Nairobi,Kenya
ABMC INTERNATIONAL IS
ACCREDITED BY THE
NATIONAL INDUSTRIAL
TRAINING AUTHOTIRY
IN KENYA NITA:
NITA/TRN/870
MASTER CLASS FEATURES

12+ Presentations:
From international and local fraud and risk experts
Case Study Sessions:
On mobile money fraud anatomies
Executive discussion panels:
On new insights and technology on money services
exposures
Networking:
World class networking and benchmarking
experiences
KEY TOPICS TO BE COVERED

0 Emerging fraud threats in digital money
0 Organic side of MM Protection how to build
policies that focus on human vulnerabilities

0 Corporate governance practices in management
of MM Services
0 Continuous fraud risk management continuum
in MM Services
0 Technology and products exposure in MM
Services
0 Strategies to mitigate fraud in mobile banking
and nancial services
0 MM and Money laundering linkages
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A.B.M.C INTERNATIONAL LTD

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LEADERS IN BUSINESS TRAINING
Access Business Management Conferencing International

ABMC International
Head Office: Nairobi, Kenya
Westlands, Mpaka Road, Mpaka Plaza, Suite No. 205
Tel No.: +254 20 3742004/2005/2024
Email: info@intl-abmc.com
www.intl-abmc.com
Managing Fraud in Mobile Financial Services

Master Class
Course Overview

Key take aways:
80% of the worlds mobile payment services is in East

Africa CNN
Recognise and act upon the most common frauds
With the fast evolving and advancing digital financial

services through technology enablement that has
surpassed traditional banking services, capabilities to
limit Fraud in theses ecosystems is a business imperative
more than ever before.
Identify vulnerable products and areas of business

Learn types of mobile data compromises
Comprehend digital money services products, value
At 5% cost to revenues, Fraud not only results in financial

loss to customers or a mobile money services provider,
but it also damages the reputation of the service to the
customer and risks the reputation of the industry as a
whole.
Specifically, to Mobile money services some instances
has reported single fraud case of up to $3.4 million. As
such, mitigating the risk of Fraud is a primary objective
in a robust risk management strategy.
Certainly, managing fraud risk in MM is a challenging task,
especially when it comes to the evolving technological
innovations implication and ever increasing technological
venerabilitys to fraud. Managing Fraud risk well is
ultimately a requirement for protecting value and
maintain the service attractiveness in the market place.
So what will be the requirement for an effective Fraud
Risk Management within Enterprise Risk Management
(ERM) framework to meet the challenges for delivering
secure and revenue protected Mobile Money (MM)
Services? Guided by recent past industry experience, case
studies and best practices in facet of Fraud Risk
Management, this workshop seek to demystify and bring
into fore the capabilities you require to protect your
business, customer, agents and customs against existing
and emerging Mobile Financial Services Fraud.

Access Business Management Conferencing International

ABMC International
Head Office: Nairobi, Kenya
Westlands, Mpaka Road, Mpaka Plaza, Suite No. 205
Tel No.: +254 20 3742004/2005/2024
Email: info@intl-abmc.com
www.intl-abmc.com
affecting MM Operators
imperatives and risk exposures
Know good corporate governance practices in

dealing with MM Services fraud risk
Know risks and controls in the technologies used in

enabling MM services
Gain capability to prevent, detect and monitor fraud

in MM services
Understand how to ensure your mobile money

services are not used for money laundering or
terrorism financing
Case Studies on how Kenyan financial services go

about identifying breach
Be able to customise best fit for your companys

specific offerings consistent with risk policy and
business priorities
Attendee profile
CEOs, Directors, VPs, Leaders, Managers, Executives
and officers of:
Mobile Payments
Mobile Financial Services
Fraud Prevention
E-Wallets
Digital Payments
Cyber Security
IT Security
Risk Management
Enterprise Risk Management
Monetary Policy
Digital Forensics Investigators
Information security professionals
Individuals involved in implementation, testing,
security hardening of mobile devices

Detailed Program
SESSION #
Master Class
DURATION

DESCRIPTION
Day 1 - 17th February 2016

Session 0:
Session 1:
10.30 AM - 12.00 PM
8.30 AM - 10.00 AM
Introductions/Opening Remarks/Aligning of Expectations

Demystifying Digital Money Services
Understanding the value cycle: Digital Money business models
Mobile Money transfer services and financial inclusion
Mobile banking
Mobile payments
Session 2:
10.30 AM - 12.00 PM
Session 3:
12.00 PM - 1.00PM
Mobile Money Risk Management

Current trends in Mobile Money fraud risk
Applying principles of mobile payment transparency in Mobile Money
services
Contextualizing regulatory framework for Mobile Money services
Money laundering & Mobile Money connections
Networking Break
Case Study (Customer way):

Anatomy of Mobile Money fraud Case studies series
Lunch Break
Session 4:
2.00 PM - 3.30 PM
Aligning with Risk Appetite/Determine Risk Appetite

Overview of eTOM approach to managing risk for CSPs Mobile Money products
Determining risk appetite: the foundation of Mobile Money fraud risk
management
Mapping Mobile Money fraud to enterprise fraud management context
Developing policies to fix people risks in Mobile Money
4.00 PM - 4.30PM
Group Discussion: Technologies used in Mobile Money services /Hacking/

Over the air Exposures
8.30 AM 10.00 PM
Corporate Governance Imperative for Managing Fraud

Adherence to good corporate governance practices: The three defense lines for
Mobile Money
Financial crime compliance obligations
Elements of and eective Fraud Management Programs
Revenue assurance & Fraud Management systems overview
Session 7:
10.30 AM 12.00 PM
Understanding Common Mobile Financial Services Fraud Types

External Fraud Channels, transactional & identity theft driven
Internal Fraud / External Fraud
o Subscription fraud in Mobile Money
o System/IT fraud in Mobile Money
o Commission fraud & dummy accounts
o Applying credits / discounts
o Corrupt dealer or remittance agent
o Fraud by employees in outsourced business partner
o Provisioning services directly to network elements
o SIM swap fraud
o Change MSISDN linked to the Mobile Money account
Third party fraud risk
Use of Mobile Money for terrorist financing
Cross border mobile payments: Opportunities and fraud threats
Session 8:
12.00 PM - 1.00 PM
Case Study: Revenue Assurance for Mobile Financial Ecosystems
2.00 PM - 3.30 PM
De-risking Mobile Money Operations

End to end control architecture for vulnerabilities control
AML/Fraud controls in mobile system architecture
Automation for fraud prevention and detection
Terminal and Connectivity protection
4.00 PM - 4.30 PM
Approaches in managing Fraud in difference Mobile money changes Types

Discussion
Networking Coffee Break

Session 5:

Session 6:
Networking Break
Lunch Break
Session 9:
Session 10:

Master Class

Detailed Program
SESSION #
DURATION
DESCRIPTION

8.30 AM - 10.00 AM
Maping the Threat Landscape People, Organized Crime, Regulation

State Actors, Hacktivists Risk.
Management fraud Impact in Mobile Money - Case point
Technology paradigm and security imperatives
Detecting and mitigating cyber Attack
Mobile Money product design and penetration testing
People aspect management
Session 12:
10.30 AM - 12.00 PM
Mobile Banking Security Risk

Authentication strategies to mitigate fraud
Customer de-duping controls
Customer Service and fraud protection - the Great Dichotomy
Mobile Payments and BYOD overcoming vulnerabilities, threats and remedies
Session 13:
12.00 PM - 1.00 PM
Case-Study: Bench-marking Mobile Money fraud management performance
Session 11:
Networking Break
Lunch Break
Session 14:
2.00 PM - 3.00 PM
Session 15:
3.00 PM - 4.00 PM
Recruitment (Staff and Partners/third parties)

Preventing Internal Fraud
Standards for policymakers, regulators, banks and mobile network operators
Evaluation
4.00 PM
Close out /Issuance of Participation Certificates
Your Trainers
Patrick Gitau
Chief Facilitator
Patrick offers over 16 years professional experience extensively

working in risk management, project risk management, revenue
assurance and corporate fraud management.
Patrick is a Director of a Management Consultancy in East Africa
having also worked in PwC (One of the big 4) as a Risk Assurance
Senior Manager among other risk management roles.
Patrick international experience includes working with clients from
a variety of industries from Kenya, Nigeria, Ghana, Afghanistan,
Zambia and Benin Republic.
He has been involved in setting up Risk functions and is quite active
in professional development having been involved in founding the
Kenyan Chapter of Risk Professionals-GARP and the Association of
Certified Fraud Examiners (ACFE) Kenya.
He has also been instrumental in creating Anti-Fraud fighting capacity
as ACFE Kenya chapter training director.
He has been involved in fraud and Risk Management training from
year 2007.
He is certified in Governance, Risk and Compliance Professional (GRCP);
a Certified Fraud Examiner (CFE), Certified Risk and Information
Systems Controller (CRISC) and Certified Internal Auditor (CIA). He also
holds an MBA Finance.
Yusuph Kileo
Cyber security and Digital Forensics Expert,

Tanzania
Yusuph is an expert in the field of Cyber security and digital forensics. He was
invited to join the Tanzanian governmentin 2012 as cyber-security and digital
forensics investigations expert to a department named, criminal investigation
department (CID) in Cybercrime unit which is under Forensics Bureau Section
focused on cybercrimes.
Yusuph started developing his IT skills while working with Brand East Africa in
2006. He then joined Tanzania Telecommunication Company Limited (TTCL), MIS
department in 2008 where he developed interest in security field. In 2010 he
joined Deloitte in IT department where he strengthens his security
skills.
During his time with cybercrime unit he conducted several trainings and
provided insights on cyber challenges in Tanzania. He is often invited to speak or
chair information security, risk, and crime as well as provide opinion pieces via TV,
radio and print/online media. Yusuph graduated from Staffordshire University in
the Field of Cybersecurity and digital forensics and a masters Degree at Eastern
Mediterranean University.
Oscar Correia
Vice President, Mobile Financial Services

at Comviva Technologies Ltd, Kenya
Oscar is a mobile money specialist covering a wide range of areas from technology
to processes to strategy. He has successfully launched mobile money in over 10
countries in Africa.
Oscar has more than 15 years IT and business experience in the telecoms industry with the last 5 specifically in heart of the mobile money industry. He has a MBA
from University of Warwick - Warwick Business School and a B.Sc., Electrical &
Electronics Engineering, University of Nairobi.

Access Business Management Conferencing (ABMC) International, Head Office: Nairobi, Kenya, Westlands, Mpaka Road, Mpaka Plaza,
Suite No. 205, Tel No.: +254 20 3742004/2005/2024, Email: info@intl-abmc.com, Web: www.intl-abmc.com

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Managing Fraud in Mobile Financial

Date: 17th 19th February 2016

MASTER CLASS FEATURES

KEY TOPICS TO BE COVERED

policies that focus on human vulnerabilities

A.B.M.C INTERNATIONAL LTD

Access Business Management Conferencing International