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Managing Fraud in Mobile Financial

Services
The Orchestration of Responsive Capabilities to Effectively Protect
integrity of Your Mobile Money Services (MMS)

Master Class

Date: 17th 19th February 2016


Location: Nairobi,Kenya

ABMC INTERNATIONAL IS
ACCREDITED BY THE
NATIONAL INDUSTRIAL
TRAINING AUTHOTIRY
IN KENYA NITA:
NITA/TRN/870

MASTER CLASS FEATURES


12+ Presentations:
From international and local fraud and risk experts
Case Study Sessions:
On mobile money fraud anatomies
Executive discussion panels:
On new insights and technology on money services
exposures
Networking:
World class networking and benchmarking
experiences

KEY TOPICS TO BE COVERED


0 Emerging fraud threats in digital money
0 Organic side of MM Protection how to build

policies that focus on human vulnerabilities


0 Corporate governance practices in management
of MM Services
0 Continuous fraud risk management continuum
in MM Services
0 Technology and products exposure in MM
Services
0 Strategies to mitigate fraud in mobile banking
and nancial services
0 MM and Money laundering linkages
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A.B.M.C INTERNATIONAL LTD


ACCESS BUSINESS MANAGEMENT CONFERENCING INTERNATIONAL LTD
LEADERS IN BUSINESS TRAINING

Access Business Management Conferencing International


ABMC International
Head Office: Nairobi, Kenya
Westlands, Mpaka Road, Mpaka Plaza, Suite No. 205
Tel No.: +254 20 3742004/2005/2024
Email: info@intl-abmc.com
www.intl-abmc.com

Managing Fraud in Mobile Financial Services


The Orchestration of Responsive Capabilities to Effectively Protect
integrity of Your Mobile Money Services (MMS)

Master Class

Course Overview

Date: 17th 19th February 2016


Location: Nairobi,Kenya

Key take aways:

80% of the worlds mobile payment services is in East


Africa CNN

Recognise and act upon the most common frauds

With the fast evolving and advancing digital financial


services through technology enablement that has
surpassed traditional banking services, capabilities to
limit Fraud in theses ecosystems is a business imperative
more than ever before.

Identify vulnerable products and areas of business


Learn types of mobile data compromises
Comprehend digital money services products, value

At 5% cost to revenues, Fraud not only results in financial


loss to customers or a mobile money services provider,
but it also damages the reputation of the service to the
customer and risks the reputation of the industry as a
whole.
Specifically, to Mobile money services some instances
has reported single fraud case of up to $3.4 million. As
such, mitigating the risk of Fraud is a primary objective
in a robust risk management strategy.
Certainly, managing fraud risk in MM is a challenging task,
especially when it comes to the evolving technological
innovations implication and ever increasing technological
venerabilitys to fraud. Managing Fraud risk well is
ultimately a requirement for protecting value and
maintain the service attractiveness in the market place.
So what will be the requirement for an effective Fraud
Risk Management within Enterprise Risk Management
(ERM) framework to meet the challenges for delivering
secure and revenue protected Mobile Money (MM)
Services? Guided by recent past industry experience, case
studies and best practices in facet of Fraud Risk
Management, this workshop seek to demystify and bring
into fore the capabilities you require to protect your
business, customer, agents and customs against existing
and emerging Mobile Financial Services Fraud.

A.B.M.C INTERNATIONAL LTD


ACCESS BUSINESS MANAGEMENT CONFERENCING INTERNATIONAL LTD
LEADERS IN BUSINESS TRAINING

Access Business Management Conferencing International


ABMC International
Head Office: Nairobi, Kenya
Westlands, Mpaka Road, Mpaka Plaza, Suite No. 205
Tel No.: +254 20 3742004/2005/2024
Email: info@intl-abmc.com
www.intl-abmc.com

affecting MM Operators

imperatives and risk exposures

Know good corporate governance practices in


dealing with MM Services fraud risk

Know risks and controls in the technologies used in


enabling MM services

Gain capability to prevent, detect and monitor fraud


in MM services

Understand how to ensure your mobile money


services are not used for money laundering or
terrorism financing

Case Studies on how Kenyan financial services go


about identifying breach

Be able to customise best fit for your companys


specific offerings consistent with risk policy and
business priorities

Attendee profile
CEOs, Directors, VPs, Leaders, Managers, Executives
and officers of:

Mobile Payments
Mobile Financial Services
Fraud Prevention
E-Wallets
Digital Payments
Cyber Security
IT Security
Risk Management
Enterprise Risk Management
Monetary Policy
Digital Forensics Investigators
Information security professionals
Individuals involved in implementation, testing,
security hardening of mobile devices

Managing Fraud in Mobile Financial Services


The Orchestration of Responsive Capabilities to Effectively Protect
integrity of Your Mobile Money Services (MMS)

Detailed Program
SESSION #

Master Class

DURATION

Date: 17th 19th February 2016


Location: Nairobi,Kenya

DESCRIPTION

Day 1 - 17th February 2016


Session 0:
Session 1:

10.30 AM - 12.00 PM
8.30 AM - 10.00 AM

Introductions/Opening Remarks/Aligning of Expectations


Demystifying Digital Money Services
Understanding the value cycle: Digital Money business models
Mobile Money transfer services and financial inclusion
Mobile banking
Mobile payments

Session 2:

10.30 AM - 12.00 PM

Session 3:

12.00 PM - 1.00PM

Mobile Money Risk Management


Current trends in Mobile Money fraud risk
Applying principles of mobile payment transparency in Mobile Money
services
Contextualizing regulatory framework for Mobile Money services
Money laundering & Mobile Money connections

Networking Break

Case Study (Customer way):


Anatomy of Mobile Money fraud Case studies series
Lunch Break
Session 4:

2.00 PM - 3.30 PM

Aligning with Risk Appetite/Determine Risk Appetite


Overview of eTOM approach to managing risk for CSPs Mobile Money products
Determining risk appetite: the foundation of Mobile Money fraud risk
management
Mapping Mobile Money fraud to enterprise fraud management context
Developing policies to fix people risks in Mobile Money

4.00 PM - 4.30PM

Group Discussion: Technologies used in Mobile Money services /Hacking/


Over the air Exposures

8.30 AM 10.00 PM

Corporate Governance Imperative for Managing Fraud


Adherence to good corporate governance practices: The three defense lines for
Mobile Money
Financial crime compliance obligations
Elements of and eective Fraud Management Programs
Revenue assurance & Fraud Management systems overview

Session 7:

10.30 AM 12.00 PM

Understanding Common Mobile Financial Services Fraud Types


External Fraud Channels, transactional & identity theft driven
Internal Fraud / External Fraud
o Subscription fraud in Mobile Money
o System/IT fraud in Mobile Money
o Commission fraud & dummy accounts
o Applying credits / discounts
o Corrupt dealer or remittance agent
o Fraud by employees in outsourced business partner
o Provisioning services directly to network elements
o SIM swap fraud
o Change MSISDN linked to the Mobile Money account
Third party fraud risk
Use of Mobile Money for terrorist financing
Cross border mobile payments: Opportunities and fraud threats

Session 8:

12.00 PM - 1.00 PM

Case Study: Revenue Assurance for Mobile Financial Ecosystems

2.00 PM - 3.30 PM

De-risking Mobile Money Operations


End to end control architecture for vulnerabilities control
AML/Fraud controls in mobile system architecture
Automation for fraud prevention and detection
Terminal and Connectivity protection

4.00 PM - 4.30 PM

Approaches in managing Fraud in difference Mobile money changes Types


Discussion

Networking Coffee Break


Session 5:

Day 2 - 18th February 2016


Session 6:

Networking Break

Lunch Break
Session 9:

Session 10:

Managing Fraud in Mobile Financial Services


The Orchestration of Responsive Capabilities to Effectively Protect
integrity of Your Mobile Money Services (MMS)

Master Class

Date: 17th 19th February 2016


Location: Nairobi,Kenya

Detailed Program
SESSION #

DURATION

DESCRIPTION

Day 3 - 19th February 2016


8.30 AM - 10.00 AM

Maping the Threat Landscape People, Organized Crime, Regulation


State Actors, Hacktivists Risk.
Management fraud Impact in Mobile Money - Case point
Technology paradigm and security imperatives
Detecting and mitigating cyber Attack
Mobile Money product design and penetration testing
People aspect management

Session 12:

10.30 AM - 12.00 PM

Mobile Banking Security Risk


Authentication strategies to mitigate fraud
Customer de-duping controls
Customer Service and fraud protection - the Great Dichotomy
Mobile Payments and BYOD overcoming vulnerabilities, threats and remedies

Session 13:

12.00 PM - 1.00 PM

Case-Study: Bench-marking Mobile Money fraud management performance

Session 11:

Networking Break

Lunch Break
Session 14:

2.00 PM - 3.00 PM

Session 15:

3.00 PM - 4.00 PM

Recruitment (Staff and Partners/third parties)


Preventing Internal Fraud
Standards for policymakers, regulators, banks and mobile network operators
Evaluation

4.00 PM

Close out /Issuance of Participation Certificates

Your Trainers
Patrick Gitau
Chief Facilitator

Patrick offers over 16 years professional experience extensively


working in risk management, project risk management, revenue
assurance and corporate fraud management.
Patrick is a Director of a Management Consultancy in East Africa
having also worked in PwC (One of the big 4) as a Risk Assurance
Senior Manager among other risk management roles.
Patrick international experience includes working with clients from
a variety of industries from Kenya, Nigeria, Ghana, Afghanistan,
Zambia and Benin Republic.
He has been involved in setting up Risk functions and is quite active
in professional development having been involved in founding the
Kenyan Chapter of Risk Professionals-GARP and the Association of
Certified Fraud Examiners (ACFE) Kenya.
He has also been instrumental in creating Anti-Fraud fighting capacity
as ACFE Kenya chapter training director.
He has been involved in fraud and Risk Management training from
year 2007.
He is certified in Governance, Risk and Compliance Professional (GRCP);
a Certified Fraud Examiner (CFE), Certified Risk and Information
Systems Controller (CRISC) and Certified Internal Auditor (CIA). He also
holds an MBA Finance.

Yusuph Kileo

Cyber security and Digital Forensics Expert,


Tanzania
Yusuph is an expert in the field of Cyber security and digital forensics. He was
invited to join the Tanzanian governmentin 2012 as cyber-security and digital
forensics investigations expert to a department named, criminal investigation
department (CID) in Cybercrime unit which is under Forensics Bureau Section
focused on cybercrimes.
Yusuph started developing his IT skills while working with Brand East Africa in
2006. He then joined Tanzania Telecommunication Company Limited (TTCL), MIS
department in 2008 where he developed interest in security field. In 2010 he
joined Deloitte in IT department where he strengthens his security
skills.
During his time with cybercrime unit he conducted several trainings and
provided insights on cyber challenges in Tanzania. He is often invited to speak or
chair information security, risk, and crime as well as provide opinion pieces via TV,
radio and print/online media. Yusuph graduated from Staffordshire University in
the Field of Cybersecurity and digital forensics and a masters Degree at Eastern
Mediterranean University.

Oscar Correia

Vice President, Mobile Financial Services


at Comviva Technologies Ltd, Kenya
Oscar is a mobile money specialist covering a wide range of areas from technology
to processes to strategy. He has successfully launched mobile money in over 10
countries in Africa.
Oscar has more than 15 years IT and business experience in the telecoms industry with the last 5 specifically in heart of the mobile money industry. He has a MBA
from University of Warwick - Warwick Business School and a B.Sc., Electrical &
Electronics Engineering, University of Nairobi.

A.B.M.C INTERNATIONAL LTD


ACCESS BUSINESS MANAGEMENT CONFERENCING INTERNATIONAL LTD
LEADERS IN BUSINESS TRAINING

Access Business Management Conferencing (ABMC) International, Head Office: Nairobi, Kenya, Westlands, Mpaka Road, Mpaka Plaza,
Suite No. 205, Tel No.: +254 20 3742004/2005/2024, Email: info@intl-abmc.com, Web: www.intl-abmc.com