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STATISTICS
PROJECT
Muhammad
Basil
(150075)
Introduction:
METRO opened its first cash & carry wholesale center in Pakistan in 2007
& expanded to 5 wholesale centers in a short span of 18 months. In July
2012 METRO and Makro-Habib combined their wholesale business in
Pakistan marking the beginning of a long-term partnership to the mutual
benefit of both companies. The merger allowed METRO and Makro-Habib
to combine resources and gain the financial strength to lead and grow in a
challenging environment and to gain synergies targeted to generate value
for our customers and suppliers alike. Today the company is operating 9
wholesale centers in Lahore, Karachi, Islamabad & Faisalabad.
METRO-Habib Cash & Carry Pakistan is part of METRO GROUPs sales
division METRO Cash & Carry, the international leader in self-service
wholesale. The company operates more than 700 stores in 29 countries in
Europe, Asia and Africa and has a workforce of over 100,000 employees.
Sales in 2011 were approximately 31 billion Euro.
The company has a simple and efficient business concept: cash & carry
wholesale, which is defined through its customer base: only professional
customers are allowed to purchase at METRO-Habib Cash & Carry, all of
them duly registered and provided with a customer card. It is not a superor hypermarket chain for private consumption, but a modern form of
wholesale exclusively tailored to the needs of businesses and companies.
The core customers are small and medium-sized retailers as well as hotels,
restaurants and caterers. The company offers business customers a
comprehensive product range both in food and non-food and efficient
business solutions to enhance the customers competitiveness in their own
markets.
Head count of employees: 2300 approx
Wholesale centers: 09
Market Entry: 2007
METRO-Habib serves as a catalyst for growth by implementing a modern
trade infrastructure along the entire value chain: We offer local businesses
like small retailers and restaurants a reliable supply source of up to 90 %
locally procured goods as well as services to increase their
competitiveness. At the same time we implement a modern agricultural
supply chain resulting in reduction of wastage and better quality produce. In
Pakistan METRO e.g. established collection centers for local farmers
providing them with the opportunity to sell their produce directly at a fair
market price. Through efficient post-harvest handling methods introduced
by METRO a 95 % improvement in availability and quality was achieved.
While growing its business METRO-Habib will also enlarge its win-win
relationships with its suppliers: We reach out to local farmers and
producers by providing them with customized training programs to address
gaps in knowledge and technical skills helping them to grow in national and
international markets. Already 56 Pakistani companies underwent training
Objective:
We are doing a survey on a customer preferences
choosing a metro cash & carry and customer satisfaction.
Concept:
The company has a simple and efficient business concept: cash &
carry wholesale, which is defined through its customer base: only
professional customers are allowed to purchase at METRO-Habib
Cash & Carry, all of them duly registered and provided with a
customer card. It is not a super- or hypermarket chain for private
consumption, but a modern form of wholesale exclusively tailored
to the needs of businesses and companies. The core customers
are small and medium-sized retailers as well as hotels,
restaurants and caterers. The company offers business
customers a comprehensive product range both in food and nonfood and efficient business solutions to enhance the customers
competitiveness in their own markets.
Methodology:
Survey type : filling out the questionnaires.
Sample size : n=25
Total locations : 01
Response rate : 90%
Target population :
Locals of Islamabad and Rawalpindi and some foreigners.
Dimensions
Service
department
Quality
Customer
prefrences over
metro cash and
carry
Prices
Product
category
1. Gender
__________________.
.
3. Age:
4. What are your monthly shopping Expense in Metro Cash & Carry (PKR) ?
.
5. Which products do you purchase more often in METRO Cash & Carry?
[A] Groceries
[C] Apparels
[D] Others
6. Which source made you to buy product from METRO Cash & Carry?
[A] News paper
[C] Television
[D] Friends/others
7. Why do you make purchase of products from METRO Cash & Carry?
[A] Low price
[B] No
[D] None
9. How is the store space in METRO Cash & Carry for moving around for products?
[A] its free space
[D] congested
11. What are your intentions to re-enter the METRO Cash & Carry?
[A] Low prices
[B] normal
[D] poor
14. Are you waiting for a long time at the billing section at METRO Cash &
Carry?
[A] Yes
[B] No
[C] Sometimes
[D] Often
15. I value products with high quality even if prices are slightly higher?
[A] Strongly agree [B] Agree [C] Neutral [D] Disagree [E] Strongly
disagree
Descriptive Statistics
N
Minimum
Maximum
Mean
Std. Deviation
Household income
25
15000
175000
52600.00
40692.956
Age
25
19
56
32.20
10.198
25
3000
15000
6980.00
3480.541
25
Interpretation
Descriptive statistics are numbers that are used to summarize and describe
data. According to our survey the average income of the customers of Metro Cash and Carry is
52600.00 with average monthly shopping limit of 6980.00. People belong to all group of ages
come to Metro Cash&Carry for Shopping. So we conclude that people belong to different
classes preferred shopping from Metro Cash & Carry.
Variables Entered/Removeda
Model
Variables
Variables
Entered
Removed
Household
Method
. Enter
incomeb
Model Summary
Model
R Square
.477
Adjusted R
Square
Estimate
.227
.194
3124.921
ANOVAa
Model
Sum of Squares
Regression
df
Mean Square
66141957.878
66141957.878
Residual
224598042.122
23
9765132.266
Total
290740000.000
24
Sig.
.016b
6.773
Coefficientsa
Model
Unstandardized Coefficients
Standardized
Sig.
Coefficients
B
1
(Constant)
Household income
Std. Error
4834.150
1034.618
.041
.016
Beta
.477
4.672
.000
2.603
.016
The regression analysis describes and explain the nature of relationship between
two or more variables keeping in view that one value is dependant and one or more
than one value is independent.
Dependant Variable: Shopping limit
Independent Variable: Household income
According to the equation
Y=a+bx
Y=4834.150+0.041x
There is a direct proportion between Income and shopping limit e.g if there is
increase in income the shopping limit will also increase.
Correlations
Correlations
Household
Monthly
income
shopping limit at
Metro
Pearson Correlation
Household income
.477*
Sig. (2-tailed)
.016
N
Monthly shopping limit at
Metro
25
25
Pearson Correlation
.477
Sig. (2-tailed)
.016
25
25
Missing
Percent
25
100.0%
Total
Percent
0
0.0%
Percent
25
100.0%
Count
source
Newspaper
F.M radio
Total
Television
Friend/Others
Groceries
Electronic goods
Apparels
Others
12
25
Total
Chi-Square Test
Ho=There is no association between types of product purchased and source
H1=there is association between types of product purchased and source
Types of product purchased
Observed N
Expected N
Residual
Groceries
6.3
-.3
Electronic goods
6.3
1.8
Apparels
6.3
-2.3
Others
6.3
.8
Total
25
source
Observed N
Newspaper
Expected N
Residual
6.3
-2.3
F.M radio
12
6.3
5.8
Television
6.3
-1.3
Friend/Others
6.3
-2.3
Total
25
Test Statistics
Types of product
source
purchased
Chi-Square
1.400a
7.160a
.706
.067
df
Asymp. Sig.
Our alpha is .05. If the Asymp. Sig. Chi-Square statistic is less than .05, there is
a relationship between the variables based on the level of confidence . As seen in the
table below, the Chi-Square significance value is . 0.706 and 0.067 which is greater
than our value of .05.
So we do not reject Ho and conclude that, there is a no relationship between
products types purchased and source.
Missing
Percent
25
100.0%
Total
Percent
0
0.0%
Percent
25
100.0%
Count
storespacing
Its free space
Total
Small space
Congested
Yes
No
category
Not many
12
None
12
25
Total
Chi-Square Test
Ho=There is no relationship between product category and store spacing
H1= There is relationship between product category and store spacing
Expected N
Residual
Yes
6.3
-1.3
No
6.3
-4.3
12
6.3
5.8
None
6.3
-.3
Total
25
Not many
storespacing
Observed N
Expected N
Residual
6.3
-2.3
6.3
.8
Small space
12
6.3
5.8
6.3
-4.3
Congested
Total
25
Test Statistics
Products in one
storespacing
product
category
Chi-Square
8.440a
9.080a
.038
.028
df
Asymp. Sig.
Our alpha is .05. If the Asymp. Sig. Chi-Square statistic is less than .05, there is
a relationship between the variables based on the level of confidence . As seen in the
table below, the Chi-Square significance value is . 0.038 and 0.028 which is less than
our value of .05.
So we reject Ho and conclude that, H1= there is a relationship between product
category and store spacing.
Missing
Percent
Total
Percent
Percent
Intentions to re enter *
maintain product quality and
25
100.0%
0.0%
25
100.0%
quantity
Count
maintain product quality and quantity
Good
Intentions to re enter
Normal
Not good
Total
Poor
Low prices
16
Customer service
13
25
Total
Chi-Square Test
Ho=There is no relationship between intentions to reenter and product quality and quantity
H1= There is relationship between intentions to reenter and product quality and quantity
Intentions to re enter
Observed N
Low prices
Expected N
Residual
6.3
-3.3
16
6.3
9.8
Customer service
6.3
-4.3
6.3
-2.3
Total
25
Expected N
Residual
Good
6.3
-1.3
Normal
6.3
-.3
13
6.3
6.8
Poor
6.3
-5.3
Total
25
Not good
Test Statistics
Intentions to re
maintain product
enter
quality and
quantity
Chi-Square
11.960a
.000
.008
20.600
df
Asymp. Sig.
Our alpha is .05. If the Asymp. Sig. Chi-Square statistic is less than .05, there is
a relationship between the variables based on the level of confidence . As seen in the
table below, the Chi-Square significance value is . 0.000 and 0.008 which is less than
our value of .05.
So we reject Ho and conclude that, H1= there is a relationship between
intentions to reenter and product quality and quantity.
Missing
Percent
Total
Percent
Percent
25
100.0%
0.0%
25
100.0%
why customers visiting to metro. * prefer quality if prices are higher Crosstabulation
Count
Agree
Neutral
Disagree
Strongly
Disagree
Satisfied
metro.
Not Satisfied
10
Total
Chi-Square Test
Ho=There is no association between customer visit and quality if prices are higher.
H1 =There is association between customer visit and quality if prices are higher.
why customers visiting to metro.
Observed N
Feel very satisfied
Expected N
Residual
6.3
.8
11
6.3
4.8
Not Satisfied
6.3
-.3
6.3
-5.3
Satisfied
Total
25
Expected N
Strongly agree
5.0
-2.0
Agree
5.0
3.0
Neutral
10
5.0
5.0
5.0
-2.0
5.0
-4.0
Disagree
TestDisagree
Statistics
Strongly
Totalwhy customers
prefer quality
25if
8.120a
11.600b
.044
.021
Residual
Our alpha is .05. If the Asymp. Sig. Chi-Square statistic is less than .05, there is
a relationship between the variables based on the level of confidence . As seen in the
table below, the Chi-Square significance value is . 0.044 and 0.21 which is less than our
value of .05.
So we reject Ho and conclude that, H1= there is a relationship between
customer visit and quality if prices are higher.