technique to

match its nature in

terms of continuity.
BSC can be
employed to
achieve this with
indicators that can
be measured,
quantified and are
apt in reflecting
the progresses be

Quality Improvement
Perspective

Performance

Quality Maintenance Perspective

63.25%

Quality Ingredient Perspective

77.32%

Internal Processes Assessment

47.78%

Training and Continuous Learning

47.64%

Total Performance

61.25%

Scorecard includes 4 categories, 16 indicators

Help
- You can change the values in "weight" column, the value must be between 0 and 10;
"10" value means that the perspective or goal is the most valuable
- You can change the values in "Performance" column;

Strategy tree and scorecard details :

Perspective

Goal

Quality Maintenance Perspective

Weight
(x of 10)

Description
3

% of products
confirming to preset quality
standards

This measure is to know what % of products that

3 confirm to pre-set quality standards.

% of Processes
with 'Best
Practices'

This helps in knowing % of processes that are

2 going in the way according to Best Practices.

Number of stages
at which Quality is
checked.

Number of stages at which quality is checked.

This measure is to ensure value addition in
2 every possible stage by regular checking,

% increase in
Quality
Improvement
Budget

This indicates the percentage increase in the

3 quality improvement budget over the last year.

Total Performance in group

Quality Ingredient Perspective

Quality Maintenance Perspective

Number of Quality
Measures in line
with Industrial
Benchmarks

It refers to number of quality measures that are

in line with industrial benchmarks (on a scale of
3 1 to 10).

% of Inputs
according to the
standards

% of inputs according to the standards for

2 quality improvement.

Pace of information
flow

Delays in communication can fall heavy on the

organization. So, the flow has to be continuous
2 and fast (on a scale of 1 to 10).

variation in
outputs

This is to know the range within which the

Quality fluctuates in order to overall
improvement in the quality of processes (on a
3 scale of 0 to 10).

Total Performance in group

Internal Processes Assessment

Quality Ingredient Perspective

Number of
procedures to
share skills

This informs the management of ways to

disperse skills and knowledge, both implicit and
2 explicit.

Number of Quality
Improvement
concepts used

To reach the maximum level of accuracy, the

thoughts and ideas like TQM, Six Sigma etc
2 must be incorporated in the workings.

% of total
processes that
need
'Improvement
Measures'

This helps in figuring out the processes that

3 need improvement.

Number of
systems and
procedures to
enhance internal
quality assurance
level

It refers to number of systems and procedures

to enhance internal quality assurance level It
gives the ways by which internal quality
3 assurance level can be increased.

Total Performance in group

Training and Continuous Learnin

Internal Processes Assessment

% Employees who
participate in
Quality enhancing
acts

This measure helps in knowing the fraction of

employees who are moving with the managerial
2 attempts of inculcating quality.

Number of Training
Hours

This is a quantitative way of expressing the

duration for which training was imparted in a
3 month.

Number of Quality
Awareness
programs held on
a yearly basis

This is a reflection of initiative from the

3 management of organization.

Self quality
enhancement
sessions
conducted yearly

It refers to self quality enhancement sessions

conducted yearly in the company (on a scale of
2 1 to 10).

Total Performance in group

Training and Continuous Learning

Total Performance in Quality Improvement

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Performance
(%)

Measure
unit

Target
Values

Max
Performance

63.25%

99%

100%

0.09

95%

100%

0.06

0.06

50%

100%

0.09

63.25%

0.3

77.32%

Score

10

0.09

70%

100%

0.06

Score

10

0.06

Score

0.09

77.32%

0.3

47.78%

0.04

10

0.04

20%

10%

0.06

10

0.06

47.78%

0.2

47.64%

95%

100%

0.04

12

0.06

0.06

0.04

47.64%

61.25%

0.2

Real
Performance

0.081

90%

0.03

90%

0.045

0.03375

20%

0.18975

0.07

0.0342857143

30%

0.0466666667

0.081

10

0.231952381

0.02

0.0088888889

0.04

40%

0.0266666667

0.0955555556

0.03

80%

0.0272727273

0.03

0.008

0.0952727273