SHERYL MATTHEWS

S MYRNA , D ELAWARE 19977

215-762-8936 302.602.5019 SHERMATTHEWS 38@ YAHOO . COM

O FFICE A SSISTANT /S ECRETARY /R ECEPTIONIST

Medical Administration ~ Clinical Operations and Development ~ Quality Patient Care
Continuous Process Improvement ~ Cross-Functional Leadership and Collaboration ~ Rapid Conflict Resolution
QUALIFICATIONS PROFILE
Highly analytical, performance-focused, and versatile professional, offering broad-based experience in health
information industry. Equipped with expertise in organizing and maintaining patients' health information,
medical history, and examination results in accordance with the organizations standards and regulations. Armed
with well-defined organizational, problem-solving, and time management skills in handling diverse demanding
tasks and ensuring their successful completion. Proficient with electronic medical record input, such as IDX and
Allscripts.
RELEVANT EXPERIENCE
HAHNEMANN UNIVERSITY HOSPITAL, UNIVERSITY PAIN INSTITUTE PHILADELPHIA, PA
Manager | Patient Service Representative

Collaborate with the Billing Department to address patients concerns on patient billing records, while
maintaining accuracy throughout the process.
Leverage technical capabilities in utilizing medical terminologies and electronic medical records to
preauthorize medical procedures on a weekly basis; calling in prescriptions; updating patients charts; and
coordinating with billing company and patients.
Offer first-rate service to and communication with patients to ensure their utmost satisfaction.
Perform wide-ranging clinical duties, involving scheduling meetings with various departments; arranging
patients information; encoding necessary data; and organizing of clinical appointments.
Efficiently handle surveillance programs and medical records, including laboratories, authorizations, X-rays,
hospital records, and any previous care on each patient visit.
Assume full responsibility in prioritizing and registering patients throughout the clinical process.
Organize the patients schedule by verifying demographics through hospital system to ensure the proper
arrangement of authorizations, eligibility, pre-certifications, referrals, routine blood work, and insurance
information.
Conducted necessary payment process and deposits throughout the Pain Clinic.
Singlehandedly led the startup to successful execution of Pain Clinic at the university with 4 patients in
2012, consequently increasing patients up to 350 patients.

DREXEL COLLEGE OF MEDICINE | HAHNEMANN UNIVERSITY HOSPITAL PHILADELPHIA, PA

Administrative Assistant to the Chairman, Department of Anesthesia

2012Present

2009Present

Facilitated weekly conferences, such as grand rounds and continued medical education, while maintaining
electronic spreadsheet for attendance and evaluations.
Partnered with chairman and clinical staff of 50 in tracking and documenting anesthesia records prior to
scanning to billing company.
Held accountability in checking all faculty annual evaluations, curriculum vitae, and miscellaneous
documents were properly filed.
Maintained adequate levels of office supplies and equipment, and process orders as needed
Rendered exceptional administrative support to the chairman, including calendar management, internal and
external arrangement prioritization, and scheduling.
Adeptly managed administrative inquiries from the entire faculty attending, residents, and CRNAs.
Functioned as a contact point throughout the department by dealing with all administrative and patient calls.

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SHERYL MATTHEWS
S MYRNA , D ELAWARE 19977
215-762-8936 302.602.5019 SHERMATTHEWS 38@ YAHOO . COM

Took part in collecting payments from patients, while ensuring the correct deposit; as well as finalizing
reimbursement processes for visiting professors.

PERIOPERATIVE SERVICES, LLC NEWARK, DE

Medical Billing Specialist

20042009

Utilized Zirmed and NaviNet to process work claim denials.

Provided outstanding customer service to patients and insurance companies through phone and in person by
addressing and resolving concerns related to insurance and billing.
Expertly handled the processing of collections and insurance claims, such as auto insurance and workers
compensation.
Facilitated training for new clients on electronic scanning.
Initiated routine follow-ups on problem charges obtained from patients.
Guided and mentored new hire on coding billing records from hospitals, providing outstanding customer
service, and ensuring each record sent out complete filled out with proper patient demographics, current
procedural terminology, and procedures.

OTHER EXPERIENCE
MAPLEWOOD, NJ
Private Family Child Care
CARIBBEAN INSURANCE COMPANY LIMITED TRINIDAD
Administrative Assistant
REPUBLIC BANK TRINIDAD
Administrative Assistant
EDUCATION
Health Care Management Degree Online, In Progress | Expected Completion Date: 2016
University of Phoenix
Business Management
Academy of Secretarial Knowledge Trinidad
Certified Course in Medical Office Assistance
Ashworth College Acworth, GA

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