Академический Документы
Профессиональный Документы
Культура Документы
JCC Libraries
Table of Contents
Part I: Preliminary report prepared for external review team
Section 1:
1.1
1.2
1.3
1.4
1.5
1.6
1.7
Section 2: Personnel
2.1
Current job descriptions
17
19
24
Appendices
A: Organizational Charts
B: Library Processes & Services
C: Processes Related to the Acquisition of Materials
D: Library Collections
E: Collection Development
F: Personnel - Job Descriptions
G: Facilities, Equipment, and Technology
H: Mission, Vision, and Values
I: Functional Area Goals
J: Statistics Related to Library Service Area Outcomes Hultquist Library
K: Statistics Related to Library Service Area Outcomes Cattaraugus County
Campus Library
L: Monthly Summary of Statistics
M: 2014-15 FAR Survey Results
N: Focus Group Questions
O: 2013 and 2010 SUNY Student Opinion Survey (SOS) Library Questions
P: Whiteboard Survey Results (Hultquist Library)
Q: 2011 Student Focus Group - Cattaraugus County Campus Library
R: JCC Libraries SWOT (2014)
Glossary
JCC Libraries Web Sites
Home Page www.sunyjcc.edu/library
Web OPAC jam.sunyconnect.suny.edu:4750/F
LibGuides - www.sunyjcc.libguides.com/
AskUs 24/7 Chat Reference bitly.com/AskUs-JCC
LibAnswers - sunyjcc.libanswers.com/
Provide instruction and services to students, faculty, staff and the greater
community in the effective use of learning resources.
Mission Statement
The JCC Libraries are committed to supporting the mission of Jamestown Community
College as a student-centered institution which embraces academic excellence and meets
the learning needs of the college and greater community. As a full partner in the
teaching/learning process of the college community, the libraries work with students,
faculty, and the community to promote critical thinking, information literacy, and lifelong
learning skills.
1.2
Values
Commitment to Lifelong Learning
We are committed to lifelong learning, intellectual inquiry, and the promotion of effective
communication, collaboration, and a greater understanding of the world in which we live.
1.3
1.4
floor plan. Library Research Skills (LIB1500), a 1-credit course introducing students to
basic research techniques and information sources was also launched during this period.
Several guides to aid students and faculty in using the library first made their appearance
in the mid-1970s, Hultquist Library Handbook, Subject Guide to the Periodicals, and
Descriptive Guide to the Periodicals. A quiz was developed for use with the handbook or
in conjunction with the librarys bibliographic instruction sessions. The Hultquist Library
reference staff published their first Pathfinders, Nutrition and Conservation of Natural
Resources. Much like todays LibGuides, Pathfinders were valuable research guides that
led patrons to useful resources in the librarys collection as well as providing tips for
finding more information.
The colleges use and creation of new forms of instructional media centered around the
Hultquist Librarys AV department with graphic design, photography, and videotaping
being added as instructional services. Another feature of the AV department was the
Listening Center. This service was available each weekday to play LP records and other
sound recordings on request. Recordings could be listened to via headphones in a number
of wired carrels or in the librarys reading pit.
This period also saw the improvement or expansion of services to a variety of user groups.
Beginning in 1973, community residents over age 18 were given borrowing privileges
similar to those of JCC students. The library participated in its first consortial lending
program, LAP (Library Access Program), which provided interested faculty with library
cards for SUNY Fredonia, University at Buffalo, St. Bonaventure, and other Western New
York libraries. Within a few years, a cooperative lending agreement between JCC and
SUNY Fredonia expanded the open access benefits to students of both institutions. This
was followed quickly by the implementation of SUNY Open Access, which further
expanded the open access concept to all state supported institutions and those community
colleges electing to participate, including JCC.
In the late 1970s, a special area of the Hultquist Library and Learning Center was
dedicated to support for individuals with disabilities. The area included a table at the
appropriate height for wheelchair use and a carrel with a MasterLens magnifier for the
visually impaired. Audio cassette players were available for loan on a semesterly basis to
students with identified needs. Expanded support for visually impaired students was
provided through the development of a large-print collection of both fiction and nonfiction titles. An extra subject card for Large-type books was included in the card
catalog for easy searching. Additionally, subscriptions to large-type editions of Readers
Digest and an Oxford Dictionary were added.
The Cattaraugus County Campus of JCC opened in 1976 and with it, a library space.
Staffing was limited to one part-time Library Technical Assistant (LTA). The library was
open 47 hours per week. The collection consisted of books left behind by the State
University Ag and Tech College. By 1979, the Cattaraugus County Campus library
collection numbered about 1,200 volumes.
In 1978, the Hultquist Library Learning Center staff consisted of a library director, two
full-time faculty/librarians, three full-time LTAs and one part-time LTA, one full-time
library clerk, one secretary, and eleven student assistants. The Hultquist Library was open
70 hours per week. The collection included 47,145 volumes and 480 periodical
subscriptions. The book budget was $26,406.
The 1980s saw the beginning phases of automation both behind the scenes and in the
public areas of the libraries. A retrospective conversion project began in the mid-1980s.
This project converted the libraries card catalog to machine-readable tape, the first step in
implementing an automated circulation system and online catalog. The project was
initially funded through an automation grant ($9,984) from the Western New York Library
Resources Council (WNYLRC). Additional funding was provided through a federal Title
III grant. Technical Services saw the first changes through the use of OCLC for cataloging
services. These initial steps also brought faster processing of interlibrary loan requests
through the OCLC ILL sub-system.
To improve the Hultquist Librarys video production capabilities, the college received
funding from the Hultquist Foundation to equip a newly converted television studio and
control room. This renovation made possible the production of a variety of programming
including, College Collage, an informational program about the college that aired
regularly on the local cable channel.
The Cattaraugus County Campus Library moved into new facilities in the mid-1980s. To
accommodate the growing library, a full-time librarian/director was appointed and the
part-time staff position was increased to full-time. The collection consisted of about 7,000
volumes.
The library of the future arrived at the Hultquist Library with the addition of an
automated push-button index, InfoTrac on CD-ROM, an index of 400 magazines and The
New York Times. In conjunction with this new resource, the librarians at the Hultquist
Library began conducting online database searches for patrons using the DIALOG
collection. The new service allowed librarians to gather information from close to 300
databases, a huge leap forward in access for the time.
During this period, the Hultquist Library began to develop several special collections, a
college archive and a Scandinavian and local history collection. Both collections were
housed in the librarys Chautauqua Room.
The addition of several satellite dishes to the Hultquist Library buildings roof made it
possible for the library to expand the programming available to the JCC community.
Early programming included video for classroom instruction, live teleconferences,
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distance education opportunities through SUNYSAT and PBS, and foreign broadcasts
primarily from Mexico and Canada.
Staffing at both libraries was evolving during this period, with the Hultquist Library
having one full-time director, one full-time reference librarian, one full-time
faculty/circulation, two part-time reference librarians, three full-time LTAs, three parttime LTAs, one full-time media technician, one part-time media technician, and twelve
student workers. The Hultquist Library was open 66 hours per week. A second full-time
LTA was added at the Cattaraugus County Campus Library to cover evening hours and
technical services functions.
In 1989, the libraries brought their first automated system, multiLIS, online. This system
automated all cataloging and circulation functions. In addition, users were able to search
for the libraries books and periodicals using an online catalog instead of the traditional
card catalog. Video and sound recordings from the AV collection were added after the
initial launch.
The emergence of the Internet, the continued improvement of computers, and the further
development of multimedia resources shaped the direction the libraries took in the 1990s.
CD-ROM indexes were a mainstay with the Hultquist Library subscribing to five different
indexes by 1992.
Both libraries also saw their facilities evolve in the early nineties. The Cattaraugus County
Campus Library, consisting of about 12,000 volumes and 145 periodical subscriptions,
was moved to the renovated first floor of the former fish market on South Barry Street.
The new library facility occupied about half of the first floor. As a result of an expansion
to the Hultquist Library building, open stack space in the library increased by over 4,000
square feet. The addition added several new classrooms and conference rooms, a larger
AV area, a distance learning classroom, and a theatre.
The Hultquist Library, in conjunction with JCCs Community Relations Office, took on
management of the local educational television channel (ETV). As part of the
arrangement, a bi-weekly program, Campus was produced and aired four times a week
during the academic year. Additionally, airing of the telecourses being offered by the
college was managed via this agreement. Video production continued to be an important
activity with numerous instructional videos for the college and local industry being
produced. Two of the programs, multiLIS: the librarys online catalog, demonstrating
five methods of searching the online catalog and a SilverPlatter instructional program,
were marketed nationally.
As part of a college-wide retrenchment in the mid-1990s, a full-time faculty/librarian
position in the Hultquist Library and the directors position in the Cattaraugus County
Campus Library were eliminated. The director of the Hultquist Library was given
administrative responsibility for both campus libraries and coordinator responsibilities for
JCC Libraries - Functional Area Review
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the Cattaraugus County Campus Library were added to the remaining full-time reference
position at the Cattaraugus County Campus Library. An LTA vacancy at the Cattaraugus
County Campus was not filled with the technical services responsibilities of that position
added to the remaining full-time LTA position. Several adjunct librarians were added at
each campus to provide consistent reference coverage during most of the libraries hours
of operation. The Hultquist Librarys hours were reduced to 59 hours per week.
The libraries expanded their instructional opportunities by providing an introduction to the
library in the colleges newly developed Student Success Seminar, a required course for
all first-time, full-time students. In order to provide more effective instruction, computer
workstations were added to the Hultquist Library classroom (HULT103) permitting
hands-on library instruction for the first time. An awareness that changes brought about
by technology were changing the way research was conducted led to development of a
new credit course, LIB1600: Electronic Library Resources. This course introduced
students to research databases and the search skills and tools needed to use them
effectively.
The libraries launched their first web sites in 1996 and with that were able to offer access
to a small collection of online databases, including the resources of SUNYConnect, a joint
initiative of the SUNY System Administration Office of the Provost and each of the
SUNY Libraries to share collections and services across the State University of New
York.
The new millennium saw the dominance of full-text, Internet-based resources and the
libraries adjusted their instruction, services, and resources to meet the needs of the user
population. In conjunction with the Colleges Hardware & Network Services department,
the Hultquist Library was one of the first locations on campus to offer wireless network
access. Laptop computers were available for students and faculty wishing to try out this
new service. Other services added early in this time period included remote access to the
libraries online collections and eReserves.
LIB1600: Electronic Library Resources was moved online in 2000, becoming one of the
colleges first courses to be taught fully online.
In 2003, the JCC Libraries became the 32nd SUNY site to complete their migration to
ExLibris ALEPH 500 library management system. A new statewide delivery service,
LAND, improved the delivery of interlibrary loans across the state, guaranteeing delivery
within 48 hours of the ILL request. In 2010, authority control processing, discontinued
prior to the migration to ALEPH, was re-implemented.
Due to the changing nature of technology, increased demand for distance education, and
instructional design and support, the audio-visual department was moved from the
Hultquist Library to the IT department. As a result, the Hultquist Library staff was
reduced to one full-time librarian/faculty, three adjunct librarians/faculty, one full-time
JCC Libraries - Functional Area Review
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senior project manager, two full-time LTAs, two part-time LTAs, one part-time typist, and
five student workers. The director of libraries continued to have oversight over both the
Hultquist Library and the Cattaraugus County Campus Library. The Cattaraugus County
Campus staff included one full-time coordinator/librarian, one full-time LTA, and three
adjunct librarians/faculty.
As part of a major expansion of the Cattaraugus County Campus the library took over the
entire first floor of Academic Hall, doubling its floor space. The library facility was
redesigned and renovated to incorporate a smart classroom, two group study rooms,
restrooms, a larger reading room, more stack space, and a larger Technical Services area.
The collection consisted of about 17,500 print volumes, over 100 periodical subscriptions,
and more than 90 DVD titles. At this time, Academic Hall was renamed the Library and
Liberal Arts Center (LLAC).
In recent years, there has been a greater focus on programming and events with the
Hultquist Library sponsoring or co-sponsoring a number of activities including a student
book club, book signings and presentations by local authors, a performance by a local
storyteller, annual poetry slams, Banned Books Week ReadOuts and related presentations,
Read Across America events, and an Endangered Earth film series. The libraries cosponsored several performances of the one-woman-show, The Belle of Amherst. A
highlight of the Hultquist Librarys programming efforts was the award winning Banned
Books Week-themed video, McSpacey Investigates: Banned Books Week. The video
was created in conjunction with the colleges marketing department.
After several years of discussion and planning the college implemented a process for
assessing the information literacy skills of JCC students. As part of this assessment, the
libraries session in the Student Success Seminar was modified to highlight the research
process and the basics of the Association of College and Research Libraries (ACRL)
information literacy standards. Prior to the library session, students are given an
information literacy pre-test with a voluntary post-test taken prior to graduation.
The JCC Libraries recently upgraded the assistive technology available with the addition
of several Airtouch adjustable height desks to accommodate patrons in wheelchairs. The
Hultquist Library also added a large print keyboard designed for those with conditions that
cause visual impairment or low vision and a marble ball mouse for use by individuals with
upper extremity or fine motor disabilities.
The shift in focus from print to online content resulted in the size of the libraries
traditional collections remaining steady for much of the 2000s. The Hultquist Library
collection remains at about 67,000 volumes and 225 periodical subscriptions while the
Cattaraugus County Campus collection remains at about 17,000 volumes with just over
120 periodical subscriptions. Media collections at both libraries have grown at a modest
pace. The libraries collection of online resources currently includes over 85 databases,
more than 2,200 eBooks, LibGuides, AskUs 24/7 chat reference, LibAnswers,
Pronunciator language learning service, and EBSCOs Discovery Service (EDS).
1.5
Institutional
Memberships
Timothy Arnold
Mary Jermann
201420142014-
College Programming
(Olean)
General Education
Cynthia Horton McKane Committee
Honors Committee
20092011-
Member
Since
ACRL
ALA
SCLD
201420102014-
ALA
1999-
ALA
RUSA
20042008-
Amy Rupp
Sustainability Committee
2007-
LIRT
ACRL
ACRL LES
ACRL CJCLS
ACRL ANSS
SUNYLA
WNY/O ACRL
2008200820082008200820092008-
1999-
ALA
2001-
2007-
ALCTS
2001-
2013-
LITA
2001-
Professional Development
Task Force
2013-
LSSIRT
2001-
2014-
NYSLAA
SUNYLA
SUNY Shared
Cataloging Task
Force
19912009-
ALA
LSSIRT
NYSLAA
201420142009-
NYSLAA
2015-
ACRL
ALA
NYLA
SUNYLA
2011200820122013-
Distance Education
Advisory Committee
Financial Literacy Task
Force
Kelly Tremblay
SPIT
2013-
Lydia Kibler
Jennifer Knisley
CELT
2014-
2012-
Maggie McElrath
College Programming
(Jamestown)
ALA
SUNYLA
20052009-
Caldwell Proper
ALA
SUNYLA
20142014-
Christine Zeitler
ALA
LITA
NYLA
RUSA
2010201420102010-
Taylor Flores
NYSLAA
2012-
Dorene Hess
NYSLAA
2012-
1.6
2011-
interlibrary loan. Resource sharing is facilitated by a shared online catalog and supported by
intra-campus delivery of books and media.
The libraries share subscriptions to all online services and databases, ensuring equal access to
students on both campuses and at the extension sites. All current students, faculty, and staff have
access to the catalog, databases, eBook collections, LibGuides, virtual reference, and tutorials
while off campus or as distance learners.
The libraries collections have been developed over the years to support the colleges programs as
they have expanded and evolved. As demonstrated by the table in Appendix D, the libraries
collections have a heavy focus on the humanities and social sciences. As the colleges programs
have expanded into the sciences and technology, the libraries collections in those areas have been
given increased collection development attention. Development of the libraries collections
happens through a well-defined collection development process Appendix E. Strong partnerships
with faculty and staff members in other functional areas also contribute to the development of the
libraries collections as program reviews, program reaccreditations and certifications, and
functional area reviews result in the identification of areas of the libraries collections that need
further development. The need for current, accurate medical and health resources has resulted in
a strong and long-standing collaboration between the libraries and the nursing and occupational
therapy departments. In recent years, newer partnerships have resulted in the development or
expansion of a number of collections including childrens literature, environmental science,
criminal justice and terrorism, and communications.
Section 2: Personnel
This section is intended to provide a brief overview of the current personnel for the functional
area. Analysis of the effectiveness of number, location, and type of personnel is in section 5 and
recommendations for improvements are in section 6.
2.1
The director of libraries oversees operations and staff at both campus libraries. The Hultquist
Library staff includes one full-time reference librarian, one full-time senior project manager, two
full-time library technical assistants, three adjunct reference librarians, two part-time library
technical assistants, and one part-time administrative assistant. The Cattaraugus County Campus
Library staff includes one full-time coordinator/reference librarian, one full-time library technical
assistant, and three adjunct reference librarians. The director of libraries, the full-time and
adjunct librarians, the senior project manager, and the three full-time library technical assistants
all have their MLS/MLIS degree.
The last few years have been marked by significant staffing changes at both campus libraries
resulting in a loss of depth of knowledge related to library and college processes and procedures.
Professional development activities, continuing education, and other on-going training have
enabled the staff to keep up-to-date and aware of changes in the field.
Title
FT
Faculty/
Staff
Faculty
Both
Years of
Service
Sep 2014 -
FT
Faculty
Catt. Co.
Feb 1984 -
FT
FT
Faculty
Staff
FT
Staff
FT
Staff
Catt. Co.
FT
Staff
PT
Faculty
FT/PT
Director of Libraries
Coordinator - Catt. Co.
Campus Library,
Associate Professor
Reference Librarian,
Assistant Professor
Senior Project Manager
Library Technical
Assistant
Library Technical
Assistant
Library Technical
Assistant
Reference Librarian,
Adjunct Faculty
Campus
Feb 2015-
Maggie McElrath
Caldwell Proper
Luana Ellis
Gary Greenstein
Christine Zeitler
Taylor Flores
Dorene Hess
Amanda Signorino
Reference Librarian,
Adjunct Faculty
Reference Librarian,
Adjunct Faculty
Reference Librarian,
Adjunct Faculty
Reference Librarian,
Adjunct Faculty
Reference Librarian,
Adjunct Faculty
Library Technical
Assistant
Library Technical
Assistant
Administrative Assistant
PT
Faculty
PT
Faculty
PT
Faculty
PT
Faculty
Catt. Co.
May 2011-
PT
Faculty
Catt. Co.
Aug 2008 -
PT
Staff
PT
PT
Staff
Staff
Hultquist
Books
Automation
Periodicals
Satellite
Instructional Supplies
Library Supplies
2010-2011
$ 43,000.00
$ 46,731.00
$ 31,000.00
$ 4,700.00
$ 5,225.00
$ 6,630.00
2011-2012
$ 45,000.00
$ 53,942.00
$ 32,860.00
$ 5,200.00
$ 6,810.00
$ 6,630.00
2012-2013
$ 47,250.00
$ 57,666.00
$ 37,789.00
$ 5,200.00
$ 7,460.00
$ 5,545.00
2013-2014
$ 48,850.00
$ 58,129.00
$ 38,550.00
$ 5,200.00
$ 7,600.00
$ 4,000.00
2014-2015
$ 48,000.00
$ 66,882.00
$ 38,550.00
$ 1,119.00
$ 6,000.00
$ 3,000.00
Travel
Intercampus Travel
$ 2,100.00
$ 4,702.00
$ 3,950.00
$ 1,000.00
$ 2,950.00
$ 3,400.00
$ 1,800.00
$ 2,400.00
KJC Awards
Fall 2010
Fall 2011
Spring 2012
Fall 2012
Spring 2013
Fall 2013
Spring 2014
Spring 2014
Fall 2014
Spring 2015
Perkins Grant
$
$
$ 4,070.67
$ 1,370.00
$ 4,042.00
$ 1,997.37
$ 4,284.00
$ 3,125.00
300.00
400.00
$ 4,664.00
$ 3,256.20
$
$
500.00
400.00
$ 4564.67
$ 1,100.00
$ 2,500.00
$ 2,447.03
$
$
$
$
$
$
$
$
$
$ 2,447.03
National Geographic Virtual Library 1888Audiobooks and foreign language CDs and Axis360
Children's Literature Awards - Newbery, Batchelder & Caldecott
1,370.00
1,453.90
543.47
1,287.00
1,838.00
1,456.20
350.00
1,450.00
1,100.00
Cattaraugus County
Books
Automation
Periodicals
Instructional Supplies
Library Supplies
2010-11
$ 21,000.00
$ 23,859.00
$ 13,650.00
$ 2,110.00
$ 1,746.00
2011-12
$ 22,000.00
$ 23,995.00
$ 13,650.00
$ 2,374.00
$ 1,746.00
2012-13
$ 22,000.00
$ 25,305.00
$ 13,650.00
$ 2,500.00
$ 1,746.00
2013-14
$ 22,000.00
$ 25,305.00
$ 13,650.00
$ 2,500.00
$ 1,746.00
2014-15
$ 22,000.00
$ 29,030.00
$ 13,650.00
$ 2,000.00
$ 1,200.00
Travel
Intercampus Travel
Seminars & Workshops
Conferences
$
$
578.00
385.00
$
$
500.00
200.00
220.00
220.00
705.00
741.00
900.00
Grants
CCDA
KJC Awards
Perkins Grant
$ 2,035.33
$ 2,021.00
$
850.00
$ 2,142.00
$
953.72
$ 2,332.00
$ 2,508.89
$ 2282.33
$
588.39
$ 1,382.00
KJC Awards
Fall 2011
Fall 2012
Fall 2013
Spring 2014
Fall 2014
Spring 2015
Paperback collection
Paperback collection; Axis360 eBooks
Paperback collection
Belle of Amherst event
Children's Literature collection
$
850.00
$
953.72
$ 1,058.89
$ 1,450.00
$
588.39
Perkins Grant
$ 1,382.00
3.2
Hultquist Library
The Hultquist Library is located on the first floor of the Hultquist Library building. The
open library stack and seating area is 18,444 square feet with a maximum occupancy of 800.
Library and IT offices, a dedicated library instruction classroom, the Chautauqua Room, a
conference room/group study space, an ITV classroom and several small group use rooms
are located around the perimeter of the open area. The public area of the library is furnished
with a variety of tables and carrels with group and individual seating for 222. Soft couches
and chairs with seating for 42 are located throughout the library to provide inviting space for
library patrons to relax.
The public reference area in the center of the library has 30 computer workstations for use
by all library patrons. One workstation is equipped with an AirTouch adjustable height
table and Zoom-Text software for use by patrons with disabilities. One multifunction color
printer/copier/scanner services all 26 workstations. A laser printer, located at the
Circulation Desk, is available for the printing needs of community residents. Three
additional non-networked workstations are also available for individuals that dont require
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Internet access to complete their work. A laser printer services the three stand-alone
workstations. The colleges wi-fi network is accessible throughout the library. Access to
the wi-fi network is limited to JCC faculty, students, and staff. The Hultquist Library Pit is
located behind the reference area. This area is a popular relaxation area for students and is
used for library events such as the Banned Books Week Readout and local author
presentations.
The library classroom seats approximately 25 with 16 PC workstations for hands-on
instruction. The teaching station includes a PC, DVD/VCR unit, document camera and
projector. (See Appendix G)
3.3
Administration
Business and Finance Provides support for the libraries purchasing processes
through the processing of purchasing orders and invoices, budget transfers, budget
monitoring, management of state contracts, and mailroom functions.
Buildings and Grounds Provides maintenance and repair of library facilities as well
as assistance in setting up for library events.
Technology (IT, MIS, Media Services) Maintains and supports the libraries
technology needs through classroom and office equipment, network access, Banner,
wi-fi, and the JCC HelpDesk.
Human Resources/Campus Safety Provides support for all library personnel with
needs related to workforce planning and selection, employee training and
development, employee and labor relations, and safety and security.
Academic Affairs
Institutional Research Delivers needed data and related services in support of the
libraries planning processes related to annual functional area goals and assessment.
Academic Innovation (Distance Education/Technology Enhanced Instruction)
Supports the use of library resources by facilitating a library presence in Blackboard.
Facilitates library instruction and library staff meetings through the provision of
video-conferencing tools via the ITV classrooms and desktop sharing tools, like Goto-Meeting.
Recruitment and Marketing
Marketing Coordinates the delivery and design of the colleges Web content,
social media, and promotional materials. Provides guidelines for the design and
formatting of all publications via the JCC Brand Book.
Student Development
Financial Aid Provides support for the hiring of student workers, specifically those
hired through the work-study program
Disability Support Services Assists with the modification of library handouts and
other materials to be used in library instruction provided to students with visual and
other impairments
Faculty-Student Association Manages the colleges student ID card program. The
student ID card serves as the library card for all students and faculty.
It is beyond the scope of this report to provide a comprehensive list of the external forces
impacting the JCC Libraries. However, what is compiled below are the trends and developing
issues that are most likely to have the greatest impact on the future activities of the JCC
Libraries. While these concerns may not all be specifically addressed in section 6 of this report,
the libraries will be monitoring them as they evolve and will adjust our services, processes, and
goals as needed.
4.1
4.2
Assessment
o New measures of success focused on resource usage
o Library metrics tied to college-wide data
Information Literacy
o Student success and demonstrable value (focus on outcomes)
o Increased collaboration with faculty (work sessions, workshops)
Purchase on Demand Access
o Balance between user needs and budget
o Impact on collection development/quality of collection
Library as an Idea, Learning, and Knowledge Commons
o Use of library space to support collaborative, interdisciplinary learning
Embedded librarians, outreach
o Online, on-demand guidance
o Virtual reference
Accessibility
o Knowledge of available tools
Website/Online presence
o Mobile technologies
o Social networks
Developing issues
College
Declining enrollment/budget
o Impact on libraries ability to maintain collections
o Student retention becomes imperative
Safety/security threats
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State
OpenSUNY
o Impact on library services
SUNYConnect Shared Catalog Initiative
o Preparation for merging SUNY Libraries catalogs into a single, searchable
catalog data cleanup
o Modification of internal processes to align with SUNYConnect policies
o Possible limitations on ability to customize catalog data for local needs
SUNYConnect LMS Life after ALEPH, the libraries current LMS
o SUNYConnect contract with ExLibris expires in 2020
o Will move from ALEPH bring further integration of SUNY Libraries?
o Migration and data cleanup
Limited control over some consortial resources in library collection
o SUNYConnect collections
Titles not always kept up-to-date (GVRL core collection, netLibrary
collection)
Some resources have questionable relevance to JCC Libraries
(National Fire Codes, ELD)
o NOVEL collections
Collection can change with little notice
National
Changes in information literacy guidelines
o Impact of ACRL change from standards to framework
Pricing model of electronic resources (license vs. purchase)
o Shift from owning content to leasing access to content
Management of electronic resources
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 25
5.2
Evaluate the adequacy of library staffing levels within the context of a full range of on-site
and virtual library services. [2014-15]
Director of libraries, Timothy Arnold, distributed a survey to peer libraries in order
to establish a standard by which to measure staffing levels, services, etc. Response
to the survey has been lower than anticipated. The results have not yet been
analyzed.
Analyze existing social media models being used by the libraries and evaluate new media
that could be implemented. [2012-13]
The libraries continue to have a presence on several social media outlets including
Facebook, Pinterest, and Twitter. While we are actively posting to Facebook several
times a week, the page has garnered only 100 likes since it was first launched in
October 2010. Our average Facebook posts reaches 6 people. Twitter and Pinterest
use is even more limited. We continue to look for ways to promote the libraries
existing social media outlets and assess the value of the individual outlets versus the
time involved in maintaining them. Promotion of our social media outlets has
included the use of QR codes, cross posting via the colleges Facebook page and
Twitter account, and including references to the libraries Facebook, Twitter, and
Pinterest accounts in instruction sessions, newsletter articles, event fliers, and library
blog posts. Moving into Instagram was briefly discussed this year. Since neither
library has a smart phone or other device that could be used to post to Instagram, it
was decided to collaborate with the colleges Web services department when library
activities are conducive to Instagram posts.
Seek opportunities to broaden our collaboration with non-teaching faculty and staff. [201213]
Collaborations with College Connections and the Developmental Studies program
continue to grow. The libraries continue to look for ways to collaborate with nonteaching areas of the college. Since the 2012-13 FY, staff in the Hultquist Library
have worked with the human resources department on several occasions. These
collaborations resulted in the development of the LibGuides Campus Health &
Safety (http://sunyjcc.libguides.com/safety), Tobacco-Free JCC
(http://sunyjcc.libguides.com/tobaccofree), the private guide, Human Resources
(http://sunyjcc.libguides.com/HR), and the acquisition of a number of books related
to current issues in human resources in higher education. The libraries have also
collaborated with the Financial Aid Office and the Financial Literacy Task Force to
promote financial literacy to JCC students. Beginning in September 2014, the
library session in the Student Success Seminar (INT1520) began incorporating
financial literacy concepts as part of the introduction of library services and
information literacy skills. The Hultquist Library also developed a Personal Finance
LibGuide (http://sunyjcc.libguides.com/per_finance) and for the past several years
has actively promoted personal finance and financial literacy themes during the
ALA-sponsored Money Smart Week (http://www.ala.org/offices/money-smart-
staff. Each staff member will be guided through the process using instructional
scaffolding methods to help them develop their information literacy and critical
thinking skills. This activity will also tie to the 2013-14 FY goal to improve
awareness and access to all functional areas of the college by updating the entire
staff on the various functional areas and initiatives at the college.
Create a Chautauqua/Cattaraugus region full-text digital archive collection. [2013-14;
2014-15]
A LibGuide was published in 2014 (http://sunyjcc.libguides.com/ccfull-text). The
Hultquist Library is collaborating with the marketing department in the creation of a
promotional postcard to be distributed to libraries and historical centers throughout
the state.
Improve the availability and accessibility of assistive technology. [2013-14]
With assistance from the coordinator of disability support services, the libraries
received Perkins Grant funding for the purchase of three adjustableheight AirTouch
tables (two for Hultquist, one for Cattaraugus). The Hultquist Library also acquired
several smaller peripherals, a large print keyboard and a Trackman marble mouse.
In addition, the Hultquist Library staff participated in three ALA sponsored
webinars, Serving Deaf Patrons in the Library, ASCLA Accessibility Academy:
Positive Interactions: Making the Library a Welcoming and Empowering Place for
People with Disabilities, and Assistive Technologies in the Library. A LibGuide
(http://sunyjcc.libguides.com/assist) providing an overview of the library services
and tools available for persons with disabilities is currently under development.
Research steps necessary to assure that libraries are ADA compliant. [2013-14]
The coordinator of the Cattaraugus County Campus Library, Mary Jermann, is in
discussions with the director of buildings and grounds and the executive director of
administrative services about upgrading the entrance doors to the Cattaraugus
County Campus Library. A decision will be made once it is determined whether
funds will be available in this fiscal year.
Develop a plan for using technology to assess aspects of reference service. [2013-14] The
libraries are currently piloting a mapping process to track reference services. Using
data entered into Gimlet (http://gimlet.us/) all reference transactions are being
mapped to the following General Education SLOs:
Information Literacy
recognize that there are economic, legal, and social issues surrounding the
use of information and information technology
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 30
Technological Competency
effectively locate, gather, organize, interpret, and present data and ideas
using the appropriate computer software
Develop interactive tutorials [2013-14; 2014-15] Time constraints have prevented much
progress on this goal. In 2013-14, Camtasia was installed on a staff computer in
each library. The senior project manager, Amy Rupp, completed the six hour
Lynda.com Camtasia training. In order to provide a basic level of library support for
the 2014-15 FY, online students are being referred to the Introduction to Research
LibGuide (http://sunyjcc.libguides.com/intro_research) for their introduction to
library services. Additionally, a LibGuide of vendor-created database tutorials
(http://sunyjcc.libguides.com/tutorials) has been compiled and distributed to faculty
teaching online courses.
Collaborate with the Student Recruitment Office to improve library tours. [2013-14]
Anecdotal evidence suggests the student led tours have improved. The libraries will
review and revise the information provided to the Student Recruitment Office on, at
minimum, an annual basis to ensure the information being given to the student tour
guides remains accurate.
Develop a series of short informative sessions on a variety of topics to promote the library.
[2014-15]
The Hultquist Library offered a number of citation workshops for students in Fall
2014. A Faculty Idea Exchange session held on the Jamestown Campus in
September 2014, offered an introduction to library resources and highlighted
strategies for helping students with the research process. The session was
customized to the faculty who were in attendance, with special emphasis placed on
ProQuests Statistical Abstract of the United States. A Fall 2014 Faculty
Development break-out session on copyright and fair use focused on copyright
topics related to both the traditional and online classrooms.
5.3
analyzed will help the libraries better position themselves to assess and provide the services
most needed by our constituents JCC students, faculty, administration and staff, and
community users as well as making the most effective use of staff time and the resources
provided to us by the college.
Cattaraugus County Campus in 2011 (Appendix Q) are also included. In addition, the
results of the library staff SWOT analysis are included in Appendix R.
The libraries are already making plans to address several of the weaknesses identified in the
SWOT analysis. Goals for 2015-16 have been proposed to address the lack of library
visibility in Blackboard and the limitations of the Hultquist Library classroom. Working in
conjunction with the IT department, the Hultquist Library is working to reconfigure an
underutilized classroom near the library. The newly converted smart classroom will seat 24,
easing some of the space concerns that exist in the current library classroom. Its addition to
the library would also address the growing issue of double-bookings two library
instruction sessions scheduled for the same time. Additionally, modifications to the
Hultquist Librarys viewing rooms will upgrade these two spaces to group study rooms that
will accommodate four to six students.
The SUNY OLIS initiative to add EBSCOs Curriculum Builder building block to
Blackboard is the first phase of a 2015-16 goal to improve the libraries visibility in
Blackboard. Curriculum Builder will allow all faculty members to build reading lists of
journal articles, eBooks, streaming media and other resources within their Blackboard
courses using the libraries EDS search.
materials from both campus libraries has been handled through the libraries ILL functions
and facilitated by administration office staff at NCEC. A telephone is available near the
student workstations in the Student Support Center to allow students to phone the Hultquist
Library reference desk for research assistance. The libraries chat reference service, AskUs
24/7 is also available to provide support. In the past three years, the Hultquist Library
reference librarians have expanded library instruction opportunities to courses beyond
INT1520. An increase in the number of instruction sessions being requested in both
Jamestown and Dunkirk and the time constraints involved in traveling to NCEC and setting
up for a session (2 hours, plus class time) have made it increasingly difficult to maintain
reference desk coverage at the Hultquist Library while also meeting all instruction needs.
Facilities
Hultquist Library
The Hultquist Library is a bright, open space that offers plenty of opportunity for
development into a modern, effective learning space. Originally build in 1971 and
expanded in the early 1990s, the space and its furnishings are in need of a major renovation.
The space is suffering from the typical issues found in older facilities: leaky patches in the
ceiling and the skylight over The Pit, worn, patched, and mismatched carpeting, and
ineffective lighting. The circulation desk features high counters that make interactions with
patrons in wheelchairs difficult. With its own high counter and side wall, the reference desk
acts as a barrier to interactions with students and other patrons. Teaching and learning
styles have evolved since the Hultquist Library was last renovated. In an effort to create
spaces that foster collaboration and group activities, the library has replaced many of its
single-person carrels with tables and chairs claimed from other areas of the institution
following their renovations. As the number of computer workstations available to the public
increased, tables for them were also pulled from other areas castoffs. This, along with the
forty year old leisure furniture gives the space a rather cobbled together look. With the
emphasis on more collaborative and group assignments and the presence of IT offices,
Media Services and a distance learning classroom within the library, finding a truly quiet
space can be challenging.
Cattaraugus County Campus Library
The Cattaraugus County Campus Library is broken up into four distinct spaces that offer
many opportunities for future development. The library has seen little change in its
facilities since they were renovated in the early 2000s. Like Hultquist, it could benefit from
a reconfiguration of the spaces and their furnishings that would create an environment more
conducive to both collaborative work and deep thinking. Perhaps the most pressing concern
that exists at the Cattaraugus County Campus Library is the lack of a handicapped
accessible entrance. The library is waiting to hear if funding will be available in this years
budget to address this critical need.
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 34
5.4 Evaluate the extent to which the functional area practices and goals contribute to student
retention.
Although not every goal seems directly connected to student retention, in the larger scheme,
each goal and practice of the libraries is to fulfill the JCC Libraries mission, and to be
partners in achieving the broader institutional goals. To that end, the libraries goals reflect
our desire to strengthen existing practices in support of student-learning (i.e. Create a
template for LibGuides), create new programs or processes that have been identified as
having value for our students (Liaison to Developmental Studies program), to provide a
physical environment that is conducive to academic achievement (Create a more
usable/accessible student environment), and to encourage faculty and staff to continuously
learn and update skills to better support our mission (Provide training to deepen the
information literacy/critical thinking skills of library staff.) Maintaining a useful space and
collection, having positive interactions with students, and becoming partners in their
educational goals are all measures we undertake to promote student retention.
Strong customer service skills every member of the library staff is dedicated to
ensuring that our users needs are met as quickly and effectively as possible
Web page developed as a result of users studies and collaboration with the Web
services department; work still needs to be done to improve content related to library
policies, but it has an intuitive design that users find easy to navigate
Libraries collections - the result of many years of hard work by library staff
beginning in the 1950s and continuing through to today; everyone works hard to
ensure the best resources are available for our users when they need them
Expertise of library staff and librarians even with many staff transitions, we have
been able to maintain a high level of knowledge and service; points to dedication of
everyone in the libraries
Specialized collections Scandinavian and local history collections and college
archives
Library instruction program the librarians work closely with other JCC faculty to
develop customized instruction sessions that fit the needs of individual courses
and/or assignments
Weaknesses:
6.2
Vision Statement
Jamestown Community College Libraries will contribute to the intellectual, cultural, and
recreational pursuits of the college classroom and beyond. The libraries will provide the
highest level of support to all library users by offering innovative instruction, relevant
resources, and professional services to the college and the greater community in the
effective and ethical use of information. The libraries will analyze and assess on a
continuing basis all library services and resources.
6.3
Explore home grown and commercial options for better analysis of library
data/statistics
Develop relationships with peer libraries with the goal of improving analysis and
assessment of library services
Examine service options for the libraries remote users (marketing, delivery, etc.)
Appendices
This section is intended to provide details and supporting evidence for the descriptions and
analysis set forth in the previous 6 sections.
Area
Service
Process
Circulation
Administration
Supervise and train student workers
Review circulation services and processes
Assessment
Gather data on library attendance
Gather data on Interlibrary Loan transactions
Enter Patron interaction details into Gimlet
Gather data on in-house usage
College Community Relations
Provide bulletin board space for college and community
announcements
Manage schedule of library displays
Create library displays.
Plan and participate in library events
Hardware/Software Support
Maintain printer and copier supplies
Circulate computer peripherals
Photograph students for ID cards (Jamestown only)
Assist users with:
Microsoft Office, Internet access, and online catalog (OPAC)
Printing, copying and scanning
Microform viewing and printing
Login difficulties
Library Materials Management
Circulate materials
Process Interlibrary Loan
Manage print reserve materials
Maintain print collection
Manage Empire Land Delivery services
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 41
Library Operations
Provide coverage for all hours of library operation (59-60 hours per
week)
Create handout packets for library instruction, etc.
Protect each library user's right to privacy and confidentiality
Patron Support
Utilize Online Catalog (OPAC)
Refer patrons to other campus and community resources
Make available viewing rooms and group study rooms
Manage Patron accounts
Provide library cards
Reference
Administration
Manage and schedule part-time reference librarians
Review/assess library services, processes, and policies
Assessment
Collect and compile data on reference desk transactions
Collect and compile data on instruction sessions
Create assessment tools
Budget
Seek funding through grants and endowments
Adhere to budgetary constraints and categories
Collection Development
Maintain a balanced collection
Collaborate with faculty
Employ tools (ex. Resources for College Libraries, Choice, Ulrich's
Periodical Directory)
Continually review the collection for currency and relevance
Undertake targeted de-selection projects
Contribute to academic program reviews
Provide evidence of curriculum support
Assessment
Maintain statistics related to acquisitions, purchasing, serials, and
discards
Compile reports to assist in budget and collection analysis
Compile reports & statistics related to print serials
Budget
Monitor serials budget
Maintain ledger for library budget and grant monies
Library Services
Create invoices for overdue interlibrary loan materials
Obtain public performance rights for films being shown by clubs
and committees
Materials Maintenance
Maintain print collection
Process discarded materials
Process new materials
Manage serial subscriptions and standing orders
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 44
Administration
Liaise with library consortia (OLIS, LYRASIS, WALDO,
WNYLRC)
Maintain direct contact with vendors
Maintain direct contact with SUNY Connect/OLIS
Manage library grants (ex. annual CCDA application.)
Manage eSerial subscriptions
Manage library subscription and leasing programs
Review/assess library services, processes, and policies
Archives
Maintain College Archives
Assessment
Compile data for library attendance, reference assistance, and use of
library materials
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 45
Facilitate:
Library personnel training
College-wide training sessions for staff and faculty
Training for college's extension centers and distance learning
students
Create and distribute support materials for instruction and
training
Library Administration
Administration
Represent the libraries at institutional, regional and national level
Direct library operations at all sites
Review/assess library services, processes, and policies
Supervise library staff and faculty
Actively participate on standing committees, task forces, etc.
Assessment
Distribute data for library attendance, reference assistance, and use
of library materials
Budget
Prepare and administer budgets for libraries
Faculty Development
Manage faculty development fund applications
Facilitate budget for the Center for Excellence in Learning and
Teaching (CELT)
Coordinate Faculty Development Day with CELT
Set up rooms/catering for CELT events
Create flyers to send to faculty regarding details of event
Update and maintain CELT LibGuide
Maintain CELT surveys
Institutional Relationships
Coordinate library information for institutional, regional, and
national accreditation reports
LC Class
G
HA-HJ
HV
L
R
D, E, F
P
K
Z
A, C, S, U, V
M, N
J
B
Q
H, HM-HT
T
Hultquist Cattaraugus
2,008
442
3558
831
1545
342
2,057
392
3,132
1,212
9,254
1,226
15,225
4,873
1,012
378
498
306
1,276
359
3,931
559
1,667
236
4,695
1,157
4,654
1,464
3683
1008
2,645
564
Total
2,450
4,389
1,887
2,449
4,344
10,480
20,098
1,390
804
1,635
4,490
1,903
5,852
6,118
4,691
3,209
OBJECTIVES
The major responsibility of the Library is to support and supplement the needs and
objectives of the academic divisions and their respective courses. The Library will work
closely with the faculty and make every effort to be informed regarding changes to the
curriculum.
Books and other library resources should be provided for the interest, information, and
enlightenment of all members of the college. Materials should not be excluded because of
their origin, background, or the views of those contributing to their creation.
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 50
Hultquist Library
Reference/Public Area:
29 networked PC workstations equipped with
Windows 7
Office 2013
Web Browsers: Internet Explorer, FireFox, Google Chrome
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 networked PC workstation equipped with
AirTouch adjustable height table
Zoom Text v.9.1
Windows 7
Office 2013
Web Browsers: Internet Explorer, FireFox, Google Chrome
Adobe Reader
Derive 6
Minitab
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 53
Notepad ++
Python
Scratch
Mathematica
1 multifunction Toshiba color printer/copier/scanner
Supports printing for students, faculty, and staff
3 PC workstations equipped with
Windows 7
Office 2013
No Internet connectivity
1 HP laser printer
Supports 3 stand-alone PC workstations
Serves as backup for Toshiba multifunction
1 HP laser printer (located at Circulation Desk)
Supports printing for community residents
1Coin-op copier
Windows 7
Office 2013
Web Browsers: Internet Explorer, FireFox, Google Chrome
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 networked PC workstation equipped with
AirTouch adjustable height table
Windows 7
Office 2013
Web Browsers: Internet Explorer, FireFox, Google Chrome
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 HP color laser printer
Supports printing for the classroom and
serves as backup to Toshiba in reference
area.
1 teaching station equipped with
1 networked PC workstation with
Windows 7
Office 2013
Web Browsers: Internet Explorer, FireFox, Google Chrome
Smart Podium interactive pen display
Turning Point
Adobe Reader
Derive 6
Minitab
Notepad ++
JCC Libraries - Functional Area Review
Preliminary Report
8 April 2015
Page 55
Python
Scratch
Mathematica
1 projector
1 DVD/VCR combo unit
1 document camera
2 Viewing Rooms (HULT 157 & 158) [max. 4-5 people each]
1 TV
1 DVD/VCR combo unit
Adobe Reader
ALEPH Client
Banner
LC Easy (circulation & library automation office)
OCLC Connexion (technical services & library automation offices)
OCLC Label software (tech. services & library automation offices)
IBM SPSS Statistics (library automation office only)
EMS Lite (circulation office, admin. assist., & library automation offices)
Adobe Photoshop (library automation office)
1 multifunction Toshiba black & white printer/copier/scanner
Supports printing for faculty, and staff
Mission Statement
The JCC Libraries are committed to supporting the mission of Jamestown Community College
as a student-centered institution which embraces academic excellence and meets the learning
needs of the college and greater community. As a full partner in the teaching/learning process of
the college community, the libraries work with students, faculty, and the community to promote
critical thinking, information literacy, and lifelong learning skills.
Vision Statement
Jamestown Community College Libraries will contribute to the intellectual, cultural and
recreational pursuits of the college classroom and beyond. The libraries will provide the highest
level of support to all library users by offering innovative instruction, relevant resources, and
professional services to the college and the greater community in the effective and ethical use of
information. The libraries will analyze and assess on a continuing basis all library services and
resources.
Values
Commitment to Lifelong Learning
We are committed to lifelong learning, intellectual inquiry, and the promotion of effective
communication, collaboration, and a greater understanding of the world in which we live.
Critical Thinking and Information Literacy Skills
We value the importance of incorporating information literacy and critical thinking across
curricula, in all programs and services, fostering collaboration among all college constituents.
Intellectual Freedom
We uphold the principles of intellectual freedom for academic libraries.
User Centered
We strive to maintain collections, services, technology, and facilities that support all users
needs.
Social Responsibility
We respect and embrace diverse scholarship, multiple perspectives, and the ideals of
sustainability.
User Group
JCC Students
College Connections Students
Administration/Faculty
Adjunct Faculty
College Staff
Library Staff (Faculty & Staff)
Community Patrons
Alumni
Hultquist
356
84
30
8
18
10
77
3
Note: The statistics for electronic reserves on the following two pages are college-wide totals,
not library specific.
20102011
411
17
270
237
36
103
20112012
340
20
252
223
29
71
20122013
398
10
294
269
25
110
20132014
367
28
322
282
40
44
20142015*
20102011
905
5
344
256
88
564
20112012
739
5
327
254
73
503
20122013
635
3
242
218
24
392
20132014
793
8
263
197
66
528
20142015*
330
5
111
83
28
223
95
4
84
70
14
14
HULT160*
Fa 2014
13
* - The Hultquist Library didn't have a group study room available until Spring 2012.
Note: The statistics for database usage, library home page sessions, LibGuide usage, and OPAC usage
in the following eight tables are college-wide totals, not library specific.
Database Usage
Academic OneFile (Gale)
Academic Search Complete (EBSCO)
CQ Researcher
Credo Reference
Gale Virtual Reference Library
Literature Resource Center (Gale)
Opposing Viewpoints (Gale)
ProQuest Research Library
Science Direct
Sessions
2,608
4,710
1,029
925
1,468
1,330
3,397
1,892
573
2014-2015*
Searches
5,738
12,041
1,188
3,532
3,750
2,523
11,524
6,767
360
Full-Text
3,980
7,756
1,385
1,927
2,014
1,570
9,511
3,819
1,246
2013-2014
Searches
15,866
45,726
4,494
10,308
8,241
7,903
19,052
17,424
685
Full-Text
5,349
38,090
6,397
6,092
2,917
6,188
19,169
5,287
1,515
Database Usage
Academic OneFile (Gale)
Academic Search Complete (EBSCO)
CQ Researcher
Credo Reference
Gale Virtual Reference Library
Literature Resource Center (Gale)
Opposing Viewpoints (Gale)
ProQuest Research Library
Science Direct
Sessions
3,462
18,267
3,965
4,407
3,151
3,500
7,130
4,853
913
Database Usage
Academic OneFile (Gale)
Academic Search Complete (EBSCO)
CQ Researcher
Credo Reference
Gale Virtual Reference Library
Literature Resource Center (Gale)
Opposing Viewpoints (Gale)
ProQuest Research Library
Science Direct
Database Usage
Academic OneFile (Gale)
Academic Search Complete (EBSCO)
CQ Researcher
Credo Reference
Gale Virtual Reference Library
Literature Resource Center (Gale)
Opposing Viewpoints (Gale)
ProQuest Research Library
Science Direct
Database Usage
Academic OneFile (Gale)
Academic Search Complete (EBSCO)
CQ Researcher
Credo Reference
Gale Virtual Reference Library
Literature Resource Center (Gale)
Opposing Viewpoints (Gale)
ProQuest Research Library
Science Direct
Sessions
3,181
17,244
1,465
3,620
3,114
2,890
5,129
6,370
1,068
2012-2013
Searches
13,682
26,278
2,296
8,649
10,324
7,297
13,298
14,211
966
Full-Text
5,275
36,369
2,253
5,314
4,404
5,334
15,327
10,258
1,486
Sessions
4,526
13,223
1,196
2,558
4,863
4,371
7,352
7,507
1,413
2011-2012
Searches
12,838
35,877
2,444
9,535
22,104
11,076
17,062
22,399
1,912
Full-Text
6,465
23,820
2,090
5,650
7,908
7,824
19,217
17,820
1,129
2010-2011
Sessions
Searches
Full-Text
1,405
3,030
1,215
8,497
17,134
12,106
1,140
1,846
1,291
Subscription began Sept 2011
5,716
21,907
13,209
4,113
11,773
8,509
4,852
12,777
15,787
9,117
25,858
9,970
895
1,101
813
JCC Libraries - Functional Area Review
Preliminary Report
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Page 75
2011-2012*
69,166
2012-2013
107,020
2013-2014
87,554
2014-2015**
31,743
2014-2015*
2,210
1,145
951
1,070
5,376
OPAC Visits
September
October
November
December
January
February
March
April
May
June
July
August
Annual Totals
2010-2011
5,005
3,738
3,910
1,397
1,920
3,545
3,349
3,102
1,896
646
1,776
1,943
32,227
2011-2012
4,012
2,969
3,328
1,192
1,760
3,349
3,206
2,140
1,925
860
638
1,650
27,029
2012-2013 2013-2014
4,124
3,900
3,460
4,154
4,269
3,034
1,614
1,863
1,690
2,402
2,960
2,760
2,425
2,051
2,970
4,179
1,481
1,611
1,183
1,257
1,101
1,228
1,217
1,191
28,494
29,630
2014-2015*
3,807
3,142
2,810
1,835
11,594
No. of
Sessions
69
1
1
2
4
34
1
24
1
1
No. of
Students
Subject
1,255
10
21
32
50
550
18
541
13
20
ANT
EDU
ENG
GLS
INT
OTA
POL
PSY
No. of
Sessions
26
1
1
18
1
2
1
1
1
No. of
Students
376
10
11
254
9
43
25
10
14
No. of
Sessions
No. of
Students
129
6
2
3
2
4
71
1
1
1
2
36
1
1
2
Subject
2,374
122
21
100
23
49
1,219
21
21
16
42
740
35
6
54
ART
CRI
EDU
ENG
INT
No. of
Sessions
128
6
2
2
1
5
70
3
1
36
1
1
No. of
Sessions
No. of
Students
44
1
1
2
39
1
549
16
20
11
492
10
No. of
Students
Subject
2,400
139
24
44
19
67
1,237
45
28
744
23
30
ART
ENG
INT
No. of
Sessions
50
1
48
1
No. of
Students
839
16
816
7
No. of
Sessions
No. of
Students
125
9
1
1
2
2
6
66
1
2
32
1
1
1
Subject
2,468
223
19
20
38
36
75
1,206
16
50
744
27
14
13
ANT
ART
EDU
ENG
INT
No. of
Sessions
134
61
41
32
No. of
Sessions
No. of
Students
88
1
1
1
84
1
1,784
24
17
10
1,717
16
No. of
Students
Subject
2,596
1,000
953
643
ENG
INT
Other
No. of
Sessions
No. of
Students
50
30
1
19
917
598
21
298
Hultquist Library
Patron Interactions by Question
20102011Type
2011
2012
Totals
4577
3759
Anthropology, Folklore, Geography
39
63
Business
12
5
Criminal Justice
5
6
Education
17
21
Health Sciences/Medicine
59
67
History
64
30
Language & Literature
234
183
Law
11
11
Library Science
3
6
Miscellaneous
5
4
Music/Fine Arts
11
20
Political Science
3
8
Psychology/Philosophy/Religion
49
47
Science & Mathematics
33
23
Sociology & Social Sciences
62
71
Technology
22
13
Quick Reference & Directional
Hardware/Software
Citation Assistance
3948
0
0
2519
429
233
Hultquist Library
20102011Patron Interactions by Location
2011
2012
Circulation Desk
831
1030
Reference Desk
2731
2703
Office
4
3
Other
11
23
2012- 20132013
2014
3372 3679
25
26
13
13
15
12
13
28
80
93
24
29
157
148
7
6
2
5
53
5
13
20
9
7
59
60
30
31
60
67
11
20
1522
1017
262
20122013
844
2510
10
8
20142015*
1611
6
1
9
9
25
16
75
6
1
0
7
2
17
18
34
2
1708
1106
295
720
536
127
20132014
714
2898
65
5
20142015*
321
1274
16
0
Hultquist Library
Gen Ed SLO
September December 2014
Information Literacy
Determine nature and extent of needed information
Access information effectively and efficiently
Evaluate critically the sources and content of information
Use information effectively to accomplish a specific purpose
Recognize that there are economic, legal, and social issues surrounding
the use of information and information technology
Observe institutional policies, and be aware of laws and regulations
related to access and use of information
Technological Competency
Effectively locate, gather, organize, interpret, and present data and
ideas using the appropriate computer software.
# Reference
Transactions
2,116
2,116
98
97
281
281
1,452
questions. When time allows, we also have the students find particular books by using the
catalog, getting them from the stacks and finding a requested piece of information from the book.
Even though time can be a negative factor in completing the Scavenger Hunt successfully, the
average score achieved by 385 students was 80%. The question that almost half the students
answered incorrectly was How long does it take to receive materials through Interlibrary
Loan? Many students supplied an incorrect answer that may indicate that they were not able to
find the information on the libraries web page. The librarians will take a bit more time pointing
out the features of the libraries web page.
Hultquist Library Student Success Scavenger Hunt Results
#
%
%
Score out of 9
#Groups
Students
Groups
Students
2
2
3
1%
0.78%
3
1
1
1%
0.26%
4
3
3
2%
0.78%
5
5
8
3%
2.08%
6
18
33
10%
8.57%
7
31
66
17%
17.14%
8
65
127
36%
32.99%
9
56
144
31%
37.40%
Totals
181
385
100%
100%
Hultquist Library Scavenger Hunt Question Breakdown
Correct
Answers
Results by Question
(181 groups)
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Percent
Correct
171
94%
176
179
97%
99%
95
52%
157
87%
165
91%
141
78%
143
1227
79%
80%
Bonus
Question
Q9
99
64%
We do feel all of the library research sessions approach or exceed the goals of the SLO. In each
session, students are able to state an information need, research it and print off articles, discover
relevant web sites, and check out books. We have just not been able to concretely assess these
activities and have relied on anecdotal evidence. This is an area that we are aware needs to be
strengthened. In many classes we have had students fill out an evaluation of the session. In
2014 we were able to get feedback from 204 students. Of those, 181 students (89%) either agreed
or strongly agreed that the session was useful. We also asked about specific aspects of the
classes such as learning research strategies, evaluating sources, using the catalog etc. We have
looked at the responses to those questions and have either changed the content of the instruction
session or rearranged the amount of time spent on certain sections (such as less time on gathering
background information and more time devoted to evaluating sources using the CRAAP test.)
User Group
JCC Students
College Connections Students
Administration/Faculty
Adjunct Faculty
College Staff
Library Staff (Faculty & Staff)
Community Patrons
Alumni
Cattaraugus
186
0
12
6
4
2
7
0
20102011*
20112012201320142012
2013
2014
2015**
162
205
127
16
1368
1042
760
380
5
5
6
2
18
6
5
20102011
53
1
49
47
2
4
20112012
36
0
30
30
0
2
20122013
27
3
24
22
2
1
20132014
19
0
18
15
3
2
20142015*
20102011
146
0
33
31
2
106
20112012
125
1
46
38
7
86
20122013
101
1
33
28
5
68
20132014
89
0
29
26
3
60
20142015*
9
0
6
6
0
0
50
0
4
3
1
12
2012-2013 Headcounts for the Cattaraugus County Campus Library are not available.
No. of
Sessions
21
1
1
1
14
4
No. of
Students
364
6
8
10
237
103
Subject
ENG
No. of
Sessions
2
2
No. of
Students
43
43
No. of
Sessions
No. of
Sessions
Subject
BIO
ENG
HUS
INT
27
2
15
1
9
No. of
Students
429
27
258
12
132
Subject
ENG
16
16
No. of
Students
261
261
ANT
BIO
Coll. Conn
EDU
ENG
HUS
INT
PSY
No. of
Sessions
48
1
2
1
2
27
1
13
1
No. of
Students
801
18
25
9
21
465
9
230
24
Subject
ENG
No. of
Sessions
6
6
No. of
Students
92
92
No. of
Sessions
51
2
34
1
14
No. of
Students
875
35
525
12
303
No. of
Sessions
24
2
2
14
1
5
No. of
Students
407
39
32
231
18
87
20112012
1,523
8
18
3
16
36
12
78
3
13
565
2
3
15
10
47
42
20122013
1,258
10
11
9
4
33
23
77
5
11
194
3
5
14
11
29
12
20132014
898
8
1
0
0
16
2
43
1
6
29
4
2
10
5
17
2
20142015**
365
1
6
2
2
12
3
22
0
0
16
3
2
8
3
15
2
371
211
70
561
168
78
515
164
73
188
54
26
20122013
205
1,042
5
6
20132014
127
760
6
5
20142015**
16
380
2
20102011*
20112012
162
1,368
5
18
# Reference
Transactions
836
836
63
279
91
91
333
2. In the past few years, the Hultquist Library has presented Banned Books Week
ReadOuts, poetry slams, faculty and staff development day sessions, citation workshops,
and author talks. Did you attend any of these events? Why or why not? [This question
will need to be adjusted for the Catt. Co. focus groups.]
3. New library services and tools introduced in the past few years include AskUs 24/7 chat
reference, LibAnswers, LibGuides, Pronunciator, Axis360 eBooks, and National
Geographic Virtual Library.
a. Were you aware they were available?
b. Have you used any of them?
4. What is the best way to communicate information about library resources and events?
7. What is your impression of the library staff (meaning librarians and staff) and their
knowledge of what they do?
________________________________________
4. What kinds of services and technologies would you like the library to offer?
5. Are you satisfied with the librarys hours? If not, what would you recommend to improve
them?
7. Do you have any other additional comments you would like to share regarding the library
or its services?
Appendix O: 2013 and 2010 SUNY Student Opinion Survey (SOS) Library Questions
Section II College Services and Facilities
Indicate your level of satisfaction with each of the following services or facilities at this college
Question
2013
SUNY
JCC
4.18
4.06*
4.07
4.00
2010
JCC
3.99
2006
JCC
4.01
SUNY
4.18
4.07
JMSTN
4.20
4.08
CATT
4.03
4.00
NCEC
3.43
3.32
2010
SUNY
JCC
4.05
4.04
4.02
3.96
4. Library resources
5. Library services
2006
JCC
4.01
4.05
2003
JCC
2010 by location
SUNY
4.05
4.02
4.01
4. Library resources
5. Library services
6. Library facilities
JMSTN
4.15
4.16
4.18
CATT
4.13
3.87
4.03
NCEC
3.27
3.09
2.97
2003
JCC
4.17
Horror movies
Anime
Colorful paint for the walls
Peaceful waterfall
More books
Better computers
Cool lounge chairs for the pit or a massage
chair
A fountain
More decorations
26 Computers
21 Other
friendly
more knowledgeable staff on duty in the afternoon
Librarians ask if you need help if it is not too busy
less intimidating!
computers in way back!
study areas in back
books in front
things more clearly labeled! Signs
make layout more open
more feng shui?
Weaknesses
Web page
Lack of staffing
Local/specialized collections
College archives
Stable budget
Internal communication
Lean workforce
Opportunities
Threats
Declining enrollment/budget
Safety/security threats
on campus
Branding
Blackboard to push out resources
Workshops/Outreach
Skills
Glossary
ACRL
ACRL ANSS
ACRL CJCLS
ACRL LES
ACRL WNY/O
ALA
ALCTS
ALEPH
CCDA
CELT
CUNY
ELD
GVRL
Gimlet
ILL
Interlibrary Loan
IT
Instructional Technology
ITV
LibAnswers
LIRT
LSSIRT
LITA
LMS
LTA
LYRASIS
MIS
NCEC
NEH
NOVEL
NYLA
NYSLAA
OCLC
OLIS
OPAC
QuestionPoint
RUSA
SAO
SCLD
SLO
SUNY
SUNYLA
WALDO
WNYLRC