Appendix I: Questionnaire

Directions: Please to indicate your response. Some statements may be repetitive

due to the nature of academic scaling.

SECTION I Respondent demographics

To identify the importance and the factors affecting employee engagement
1. Gender
Male
Female

2. Age
26-30
31-40
41-50
3. Education

Bachelor
Masters
Doctorate
4. Department worked in:
Housekeeping
Room Service
Front office
Kitchen and Catering
Maintenance
5. Years of Experience

Less than one year

1-2 years

2-5 years

More than 5 years

Section B: Identify the level of impact with the following questions.

Very strong
Impact

Strong
Impact

Moderate
Impact

Low Impact

No Impact

Very strong
Impact

Strong
Impact

Moderate
Impact

Low Impact

No Impact

Employee
engagement
At my work, I feel
bursting with
energy
When I get up in
the morning, I
feel like going to
work
I am proud of the
work that I do
I am immersed in
my work

Leadership
Style
Provides me with
assistance in
exchange for my
efforts

Focuses his
attention on
irregularities,
mistakes,
exception and
deviation
Talks
optimistically

about the future

Discusses in
specific terms
who is
responsible for
what action
Workload

Very strong
Impact

Strong
Impact

Moderate
Impact

Low Impact

No Impact

Very strong
Impact

Strong
Impact

Moderate
Impact

Low Impact

No Impact

I have enough
time to get
everything done
in my job
My workload is
not very heavy at
my job

I feel that I have

a good work-life
balance

Job
Responsibility

I feel a very high

degree of
personal
responsibility for
the work I do on
this job
My supervisor
gives me some
autonomy in
completing my
job
I am clear on my
job duties and I
am responsible
for success or
blame resulting
from it

Organisational
Policies
The training
process for
members of my
work unit is
extensive
Pay is closely
tied to individual
performance
When
performance is
discussed, a lot
of emphasis is
placed on finding
avenues for
employees
personal
development

Very strong
Impact

Strong
Impact

Moderate
Impact

Low Impact

No Impact

The pay is
competitive to
that of the
industry

Clear information
on performance
goals and
guidelines are
given

Very strong
Impact
Organizational
Commitment
My values and
those of the
hotels are similar
I really care
about the future
of this hotel
I am proud to tell
others that I work
for this hotel
For me, this is
the best of all
possible
organizations for
which to work

Strong
Impact

Moderate
Impact

Low Impact

No Impact

Very strong
Impact

Strong
Impact

Moderate
Impact

Low Impact

Team Support

My colleagues
provide me with
help when asked
I feel comfortable
around my
colleagues
I can depend on
my
team/colleagues
When I am
overworked, they
automatically
help me do the
work.
Section B: Interview questionnaire
1. What are your views on current level of employee engagement at Sofitel?
2. How does the leadership look at employee engagement at Sofitel?
3. What are the negative effects of lack of engagement?
4. What are the challenges to improving existing employee engagement?
5. How do you think you can overcome these challenges?

No Impact

Appendix II: Interview: Employee engagement

HR Manager Interview:

What are your views on current level of employee engagement at Sofitel?

How does the leadership look at employee engagement at Sofitel?

What are the negative effects of lack of engagement?

What are the challenges to improving existing employee engagement?

 How do you think you can overcome these challenges?

Administrative manager: Interview

What are your views on current level of employee engagement at Sofitel?

How does the leadership look at employee engagement at Sofitel?

What are the negative effects of lack of engagement?

 What are the challenges to improving existing employee engagement?

How do you think you can overcome these challenges?

Frontline Manager 1: Interview

What are your views on current level of employee engagement at Sofitel?

How does the leadership look at employee engagement at Sofitel?

What are the negative effects of lack of engagement?

 What are the challenges to improving existing employee engagement?

How do you think you can overcome these challenges?

Frontline Manager 2: Interview

What are your views on current level of employee engagement at Sofitel?

How does the leadership look at employee engagement at Sofitel?

What are the negative effects of lack of engagement?

What are the challenges to improving existing employee engagement?

How do you think you can overcome these challenges?

Dear Participant:
My name is Qudoos Zuhair. I am a student at Xian Jiaotong University in the School of
Management under the supervision of Assistant Professor: Luo Lei. You are invited to participate in a
research project entitled: Employee Engagement in the Hotel Industry of China. The purpose of this
survey is following.Study effects of Leadership perception, organizational policies, commitment and team
Support are found to positively impact employee engagement.

The key challenges of employee engagement

Examine the employee work engagement in the hotel industry of China but particularly
Xian due to time saving.
How to overcome hurdles in improving employee engagement (EE)

This study has been approved by Xian Jiaotong University Institutional Review Board.
The study survey, structured observation, interview etc. I have developed to ask you a few
Questions regarding Employee Engagement. It is my hope that this information can indicate
Potential benefits of research to participants or others. There are no identified risks
From participating in this research. The survey, observation, interview is confidential.
Participation in this research is completely voluntary and you may refuse to participate without
Consequence. The survey, observation, interview will take approximately 3 minutes to complete.
You will receive no compensation for participating in the research responses to the survey will only be
reported in aggregated form to protect the identity of respondents thesis. Neither the researcher nor the
University has a conflict of interest with the results. The data collected from this study will be kept in a
locked cabinet for three years. To insure safe and proper research procedures, auditors of the Xian
Jiaotong University Institutional Review Board and regulatory authority will be granted direct access to
the research data without violating the confidentiality of the participants.
Further information regarding the research can be obtained from the principal researcher or my faculty
advisor (Assistant Professor Luo Lei, email address: luolei@mail.xjtu.edu.cn and If you would like to
know the results of this research, contact me or my advisor.
Thank you for your consideration.

Your help is greatly appreciated that you have read the above information, are at least 18 years of age and
agree to participate in (Employee Engagement).

___________
Qudoos Zuhair
Master of Energy Management
3114999095:zuhair.qudoos@yahoo.com