Cecilia Antwi

2528 Hollandale Circle Apt F

Arlington TX 76010
(817)-275 1756
obeycece@yahoo.com

SUMMARY OF SKILLS

 Answer customer/client requests or inquiries concerning services, products, billing,

equipment, claims, and report problem areas
 Able to work in one or multiple queues/skill sets over various customer contact channels.
 Work to improve customer retention through programs and service provided to the
customer.
 Utilize mechanized systems to initiate and complete service orders and handle customer
requests.
 Continually maintain working knowledge of all company products, services and
promotions.
 Make recommendations according to customer’s needs on features, accessories, upgrades
of product or service offering.
 Perform over the counter exchanges of customer defective merchandize.
 Ensure work area is maintained in a clean and professional environment; i.e. brochure
stocks, promotion display and workstation.
 Administer system functions on all opening, closing, and balancing procedures according
to finance guidelines.

EDUCATION

Tarrant County College 2007 - Present

Associate Degree in Art

High School Diploma 2001

COMPUTER SKILLS

Operating Systems: Windows (XP, Vista, 7), Mac OS, IBM mainframes
Microsoft Office: Word, Excel, PowerPoint
Point of Sale (POS) machines

EXPERIENCE
Dillards, Arlington, TX 2006 –2009
Customer Service/Sales Associate.

 Responsible for meeting sales goals set by the strategic sales plan and implementing sales
processes for training, communicating and tracking progress.
 Ensure the proper inventory controls, merchandising, cash controls and customer issue
resolution procedures are in place and followed.
  Ensure store appearance is in compliance with ongoing marketing programs, product is
displayed timely and appropriately, and the store is clean and maintained per company
standards.
 Interact with customers in person and on the phone and utilize the computerized point of
sale system to complete both credit and cash transactions and maintain member accounts

JC Penny, Arlington, TX 2005 – 2006

Customer Service/Sales Associate

 Provided support to the sales team, ensuring all sales and service objectives were met.
 Responsible for customer service in women’s department, duties included answering
customer queries, problem solving and providing detailed information on new products.
 Worked with new customers in the development of new accounts and the implementation
of new systems.
 Assisted in the development of new policies and procedures.
 Assisted in the training of new customer service representatives and associates.
 Performed market research surveys on customer needs and requirements.
 Generated repeat business through successful client follow-up.