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JERRY KISER

Interested in providing effective learning experiences in a


challenging position that embraces my expert abilities as a
Senior Manager.

Freetown, IN 47235
317-902-2450 * jerrykiser@frontier.com

SUPPLY CHAIN MANAGEMENT & LOGISTICAL COORDINATING


Project Management, Supply Management Principles, Logistics & Customer Service Operations
Broadly accomplished professional with over 31 years of experience leading to progressive achievements, innovations,
and improvements in procurement management, logistical activities, supply chain procedures, as well as operational
functions in the automotive and commercial vehicle business industry. Possess extensive knowledge of procurement and
logistical processes including: logistical leadership, training, strategic sourcing, team building, monitoring safety, educating staff
and customer service. Accustomed to acting as a team player in a project driven environment in order to inspire the best
job performance within the organization. Possess creativity in addressing diverse issues without sacrificing profit or
deadlines while implementing successful improvements in customer service standards. Areas of expertise and competency:
Supply Chain Management Management Operations
Strategic Planning, Policies & Regulations
Logistical Principles & Acquisition Management
Tracking Systems/Integrated Logistical Systems
Procedure Development & Logistical Programs
Managing Staff and Operational Functions
Team Building, Safety Management, Training Staff

Successfully Managing Customer Service Operations


Managing Complex Project Negotiations
Educating, Training and Counseling Personnel
Multi-million Dollar Subsystems Administrations
Contracting Negotiations & Drafting Contracts
Self-Teaching & Organizational Training
Contract Management & Purchasing Improvement

Completed APICS Course in Basic Supply Chain Management

PROFESSIONAL EXPERIENCE & NOTABLE ACHIEVEMENTS


PRODUCTION CONTROL & LOGISTICAL PLANT MANAGER
Faurecia Emissions Control Technology, Columbus, IN 47201

Aug 1984 Oct 2015

Successfully served as a manager and key contributor to Master Schedulers, Materials Planners, PC&L Analyst, PC&L
inventory control specialist, Engineering Change Coordinators, Shipping & Receiving supervisors, Shipping & Receiving
clerks plus Cycle Count Specialist. The team investment also included the management and mentoring of 60 hourly
support team members daily, while supporting a manufacturing environment to 450 employees. Managed and
supervised activities within a central supply section including but not limited to processing, receiving, storage and
product distribution. Utilized logistical software and data systems in order to track, identify and regulated equipment,
supplies and logistical functions.
Supported the overall development of a comprehensive inventory flow of goods strategy that optimizes
inventory, logistics and supply management functions.
Successfully reported to all customers, including in house customers to be pro-active in resolving concerns and
continuous improvement through team support.
Provided monthly customer reporting to Cummins and Chrysler for material containing precious metals.
Monitored the substrate counts, 2000 supplied parts & conducted audits to ensure compliance of processes and
integrity.
Served as the Engineering Change Coordinator by interfacing with suppliers, conducting operational
management functions, resolving customers concerns, and coordinating engineering changes.
Served as the Master Scheduler and provided training for new schedulers and planners on FECT processes;
collaborated with finance to correct bills of materials and roll cost.
Significantly improved customer service standards by developing programs that would identify problematic
issues and effectively improve customer service operations.

PRODUCTION CONTROL & LOGISTICAL ACCOUNT MANAGER


Customer Service- Faurecia Emissions Control Technology Arvin, ArvinMertor, Emcon Technologies
, Columbus, IN 47201 - Four name changes in eight years.
Prepared and completed action plans; implemented production, productivity, quality, and customer-service
standards; identified and resolved problems; completed audits; determined system improvements and
implemented effective changes.
Exceeded client expectations for service by consistently providing follow-through on promises and maintaining
professional, ethical standards.
Achieved exceptionally high retention rate through decisive problem solving and an ability to assess and resolve
client concerns.
Collaborated supply chain operations and financial analysis to convert inventory and sales data into operational
data to enhance planning and execution.

PRODUCTION CONTROL & LOGISTICAL CUSTOMER SERVICE MANAGER


Arvin, ArvinMentitor, Emcon Technologies Faurecia
Customers include; GM, Ford, Chrysler, John Deere, Volvo, Mack,
Detroit Diesel, Daimler Truck & Cummins.
Exhibited leadership and motivational abilities, built sustaining relationships by creating a vision.
Successfully coordinated the training of new employees while developing effective training/educational
programs.
Communicated effectively with administration and trainees, while interacting with various cultural backgrounds.
Exceeded customer service standards and developed standard operating procedures for resolving customer
complaints and issues.
Successfully implemented strategies to expand business and increase account penetration while maintaining
profit margins.

ADDITIONAL ACCOMPLISHMENTS
Managed inventory in 2009 from 22.5 million to 7.5 million
Inventory below targets and beyond from 2010 to 2015
Developed strong relationships with customer and suppliers through genuine investment, consistency, service,
respect, listing & examples to influence a team investment
Created a leadership vision to be highly successful as a change agent & helping others succeed.
Learned to manage up and deal with conflict applying six sigma were needed.
Learned people skills by asking questions and not resolving were team members were not involved.

REFERENCES
Tom Giles Planning and Logistics Manager - Americas Cummins Emission Solutions
812-374-7298
Eric Bailey Plant Manager - Faurecia Emissions
812-344-9556 812-657-1110
Doug Cooper Plant Manager - Faurecia Emissions
317-430-0938

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