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Introduction to OSS
August, 2011
1
What is a Network?
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Transmission Media
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Network Technologies
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Vendor H
Vendor K
Layer 2
ATM/FR
Vendor F
Vendor G
Vendor D
Layer 1.5
SDH/SONET
Vendor E
Layer 1
Optical - DWDM
Vendor A
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Vendor C
Vendor B
2011 Proprietary and Confidential Information of Amdocs
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Functionality
> Fault
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> Configuration
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Agent
Agent
Agent
Agent
> Accounting
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> Performance
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> Security
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Fault Management
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Alarm Surveillance
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Fault Anticipation
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Alarm Correlation
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Actions
Conditions
Traps
Polls
Fault Correction
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NE Agents
Poll
Response
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Configuration Management
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Inventory
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Provisioning
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Trail Manager
1. Point & Click at the
service you want
2. Select end
point and choose
path
Accounting
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Requirements
Sender
Receiver
Number of packets/time (rate base versus time based
usage)
QoS tracking
Service
Communication facilities
Computer hardware
Performance Management
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Alarm Thresholds
Traffic control
Performance Analysis
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Traffic distribution
Percentage of packet types
Distribution of packet sizes
Delay distribution
Collisions, CRC errors, Dropped packets
Channel Utilization
Performance Management
1w
1w
NM-10395.1
Performance Statistics
Daily
15 minute
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Unit
Parameter
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
STM16
Line Rx CV
Line Rx ES
Line Rx SES
Path Rx CV
Path Rx ES
Path Rx FC
Path Rx SAS
Path Rx SES
Path Rx UAS
Line Rx CV
Line Rx ES
Line Rx SES
Path Rx CV
Path Rx ES
Path Rx FC
Path Rx SAS
13:0013:15
13:1513:30
13:3013:45
13:4514:00
14:0014:15
14:1514:30
14:3014:45
14:4515:00
983
50
2
320
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836
44
1
223
27
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916
38
3
340
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554
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377
6
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854
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101
28
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813
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8
473
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813
22
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492
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906
27
1
249
20
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565
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8
342
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644
45
1
252
18
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791
16
6
304
38
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685
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8
175
17
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604
48
7
326
10
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644
28
4
445
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585
25
6
405
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917
11
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443
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List Options
Reset List
Replace list with requested statistics
Add requested statistics to list
Done
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Alt+Return
Save
Security
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Management Protocols
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MIB support
magellan(2)
products(1)
common(2)
management(3)
other bnr ar
passport(4)
cs...
concorde(5)
passpor t(1)
passpor t(2)
concor deCSM(3)
concr odeILMI(4)
dpnPr oxy(5)
mibs(1)
components(2)
contexts(3)
parties(4)
usefulDenitions(1)
transactions(1)
transactionContext(1)
passpor tTCs(2)
prov(2)
responseContext(2)
transactionAndResponseContext(3)
standardMIBs(3)
passpor tTraps(3)
base(4)
dcs(4)
frameRelay(5)
bcs(5)
dpnGateway(6)
trunk(6)
pors(7)
voiceSer vice(7)
vtds(8)
other contexts...
friUni(8)
htds(9)
logicalPr ocessor(9)
btds(10)
shelf(10)
dpnBaseRouting(1 1)
topology(12)
other mibs ...
MibII
dsxMib
x25DteMib
etc.
x25r1dot0(1)
x25r1dot2(2)
x25r1dot3(3)
frameRelayR2dot0(1)
x25r2dot0(4)
frameRelayR3dot0(2)
frameRelayR3dot1(3)
frameRelayR3dot2(4)
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RFC1155
RFC1157
RFC1212
RFC1213
RFC1354
RFC1447
RFC1450
RFC1471
RFC1472
RFC1473
RFC1474
RFC1493
RFC1512
RFC1643
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Provision
Enterprise
Voice
Data
Maintain
Video
OSS
Cable
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DSL
Broadband
Wireless
Backbone
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Inventory Systems
> Model Service and Network Inventory used by all OSS
processes
> Planning - Information on current and planned capacity usage
> Fulfillment - Service and Resource provisioning
APIs
Network Inventory
Auto-Routing
Engine
Design and
Assign
Services
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GUI
Physical
Reports
> Auto-discovery
Logical
Reconciliation
Engine
Survivability
Analysis
Impact
Analysis
Reports
> Support
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Service Inventory
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Traffic Modeling
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Schematic View
Planned resource
shown with dotted lines
Capacity shown in
color coded links
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Process Management
> Process Engines are tools to design, deploy, execute and
monitor business processes
> Similar to flow charts except one can use a designer to build
the process flow and then directly execute the process
Start Step
Decision
condition
Iteration
Root context shared
with sub-process
Wait duration
Alarm
Precondition
Parallel
Serial
End Step
While Do
Do While
Ad hoc
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Process Example
Order includes
Delivery date
Combination of service types
Location
Fail
Etc.
Analyze
Order
Provision
Access
Fail
Provision
Voice
Voice?
Success
Fail
Success
Provision
Internet
Notify
Billing
Provision
Wireless
Success
Fail
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Capabilities
> Model flow conditions
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If A, then B else C
> Iterations
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For, while..
Manual
Automatic
> Wait
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Until
> Alarms
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If no response then..
> Preconditions
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Do A if B is true
> Hierarchical
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Sub-processes
Information Security Level 2 Sensitive
Process Designer
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Top-Down
Demand/resource mapping
Demand
Forecast
Demand routing
Resource allocation
Abstract layered
network model
Forecasting
Network
Inventory
Utilization
trending
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Network
Measurement
Bottom-Up
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Network Utilization
Trend Analysis
Medium-/short-term oriented
Ongoing utilization monitoring
Adaptive capacity augmentation
Typical use cases:
- Analyze capacity trends
-Just-in-time capacity adjustment
- Dynamic thresholding
Planning Domains
Radio / Cell
Parameters
Devices e.g.
BTS/BSC,
NodeB/RNC,
eNB
Access Network
Core Network
Multi-layered
Transport (Transmission) Network
OLO services
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Capacity Management
Thresholds severity levels facilitate problem reporting
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90-100% - Critical
75-90% - Warning
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Circuit Example
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Trend Management
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Site Management
> Site Management
> Model the usable space in a site i.e. the
perimeter and layout of an equipment room
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Frequency Management
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Planning
Cramer Client
Framework &
SSO
Resource Management
Client
Planning Client
Planning Engine
Trend Planner
Bottom-up
Trending
StrategicCapacity
Capacity& Utilization
Management & Planning
Historic Trends
PM
Systems
Capacity
Cap.
&&Util.
&
Utilization
Cap.
Util.
Snapshots
Snapshots
Snapshots
Top-Down
Future Trends
Dyn.Thresholds
CRM /
Marketing
Planning Packs
Translating
Demand into
Resources
Enterprise
Resource
Planning
Scenario Planning
Consolidation
Resource Manager
Committed
Plans
Site Planner
Space, Power, Cooling
Resource Management
Capacity Management
Resource Planning
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As Built Network
Resource Planner
Standard Builds
Threshold
Management
Threshold
Breaches
Business
Administration
Monitoring
Service Fulfillment
> Allocate and activate resources to support new customer
services e.g. Quad play offering for $100 per month
> Broadband e.g. 10 MB/sec per weekday and 20 MB/sec on
weekend
> Voice 1000 domestic minutes plus international calls at 10c per
minute
> Wireless 1000 SMS, 500 domestic voice minutes, and1GB of
data . If exceeded, costs are 1c per SMS or voice minute or MB
> TV 50 basic channels s and 4 sports channels
> Use process engine to model the top down following flow
> Decompose customer order across multiple inventory systems
> Design and assign relevant resources from each system
> Distribute design actions across multiple activation products,
partners and technicians
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Order Capture
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Voice
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Data
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TV
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Wireless
Voice minutes
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Data speed
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Data volume
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TV Channels
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Number of SMSs
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Decompose
Service Order Manager
Ordering
Service
Order
Bundle
Order
Project
Order
Service
Order
_
Service
Order
Process
Process
Process
Process
Orchestrated Processes
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Details>
Init
Init
MSI Create
MSI
CPE_Design
MAN Design
CPE_Dispatch
Dispatch
Design
Initiation
r_retail_Access
2
r_network
r_IP
Legend
Blue Services
Pink Activities
Black Activity
Implementation
Red Fulfillment Phase
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Network Design
MAN Design
IP Design
MAN Design
AAA
Activate
Security_Profile_Activate
MAN Activate
implementation
Implement
r_AAA
Complete
MSI Complete
2011 Proprietary and Confidential
Information of Amdocs
Design
Activity Plan
r_CPE
3 Implementation
5 Completion
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Service
Business
Partner
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Decomposition
Service
>
Customer
Order Capture
Order
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Inventory
Inventory
Inventory
Inventory
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Activation
Customer Interfaces
Service Reps
Voice Response
Field Techs
SRP1
-------------
CSDLs
ASDLs
Scripts
~~~
~~~
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-------
SRP3
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SRPn
OCA
OCA
Client
SARM
-----
--~~~
~~~
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SRP2
Other Systems
Order Management
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~~~
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AIMS
NEP2
NEP3
NEPn
ISP
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Intelligent
Appointer
Type/category
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Field Force
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Importance
Automation
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Skills
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SLAs
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Commitment times
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Work instructions
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Network
Operations &
Monitoring
PSTN
Data
GPRS
Taskforce
For Field
Oracle
People
Geography
Tasks
Skills
2011 Proprietary and Confidential
SLAsInformation of Amdocs
Order Tracking
Customer Notification
Order Tracking
Indicative
Feasibility and
Serviceability
Configuration
and Validation
Order
Placement
Eligibility
Rules
Calculate
Quote
Capture
Order Tracking
Product to
Services
Decomposition
Rules
Compatibility
Rules
Feasibility
Check
Technical
Project Order
Technical
Orchestration
Service and
Resource Feasibility
Check
Information Security Level 2 Sensitive
Commercial to
Technical Order
Decomposition
3 Phase
Decomposition
Service
Inventory Query
Ongoing updates
Commercial Order
Management
Quote
Technical Order
Management
Amdocs Service
Management
Amdocs
Service & Resource
Inventory
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Customer
Information
Order Request
Amdocs
Enterprise Product
Catalog
Central Product
and Service
Catalog
Amdocs
Ordering
Amdocs
Multi-Channel
Selling
Design and
Assign
Order
Fulfillment
Completed
Fulfillment and
Service Order Tracking
Implement and
Activate
Inventory
Update
Service Assurance
Top Down and Bottom Up
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52
Trouble
Ticketing
CRM
Manager
Of Managers
IP
IP
Voice
Voice
ATM
ATM
SLA
SDH
SDH
SDH
DWDM
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Customer
Focus
Tickets
and
Cases
Service
Focus
Re-provisioning of Service
Problem
Management
Automatic
Resolution
Processes
Manual Resolution/WFM
Verify Resolution
KQI Violations
Service Quality
Management
Network
Focus
Inventory
55
Fault
Fault
Management
Fault
Management
Management
Information Security Level 2 Sensitive
Performance
Management
Radio Access
Network
Testing
Core
Service platform &
Network application servers
2011 Proprietary and Confidential Information of Amdocs
Planning
Engine
Network Build
Network Optimization
TTs/ KPI violations
Fault/Perf/SLA
Management
56
SOM
SCM/EPC
Inventory Queries
Discovery
B2B
RM
BSS
OSS
Manual Tasks
Work Force
Number Management
Number
Management
Legacy
Legacy
Inventories
Legacy
Inventories
Inventories
Activation
Activation
Requests
Inventory
Partners
Activation
The eTOM
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eTOM Level 3
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Thank You
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