Students Name: S. M.

Morad Hossain

ID: 2012-1-10-076

BUS231(Sec-9)

Jornal-1
To: whitley@softsysteminc.com
CC:
Subject: Question on up-grate software training program.
Ms. Whitley Freeman,
We came to know that your company provide training to the people who doesnt have enough
knowledge about up-grated software. Please can you give me additional information about
your training program?
1. What is your training program prize per person?
2. Do you give any discount in your training program? We could enrol our 500 employees to
your training course.
3. Can you provide training about 500 employees within 4 months?
4. Where do you want to provide the training on site or your corporate headquarter? (On site
we have a corporate training room 20 computers with internet connection and 1 data
projector)
5. Can you send me the specific quantity of money that you want for providing training of our
employees? (On site or your corporate headquarter)
6. What are the names and emails addresses of your training program?
We will appreciate having your answers for our June 27th meeting. We look forward to the
possibility of sending our employees to you.
Sincerely,
S. M. Morad Hossain

Date of submission: 24th June, 2013

Journal-1

Question

You work for a large credit union that is up-grating software it uses to manage and maintain
members account and professional information. Everyone who works with or has accesses to
members information (tellers, customers service representative, financial officers, loan
representatives, department supervisors and managers, employee trainers, technical writers,
marketing specialists, clerical staff, and information system specialists) will need training on
the up-graded software. Your boss has asked you, as lead corporate trainer, to coordinate
training sessions. You discovered that the makers of the software (Financial Software System,
Inc.) can provide training on site or at its corporate headquarters, which happen to be in your
town. You need to know which of this options is not only the most feasible and practical but
also which is the most cost effective. You 500 employees who will need training. You have a
corporate training room with 2o computers, an internet connection that is fairly reliable, and
data projector. The software will be installed in six months. Ideally, you would like to train
all of your employees in the two months before the installation. That way they could continue
to practice on the software installed in the corporate training room if they like. Although you
have thought about calling for the information, you decide to write so that you have a
permanent records of the answers to your questions. Write to Ms. Whitley Freeman, training
coordinator, to enquire about Financial Software Inc.s availability to provide training and for
information that will help you to decide whether to train on site or at company headquarter.