Strengthening the Capacities of MCPI Members:

Human Resource Management and Business Planning

1 4 March 2016| ASKI Talavera Agricultural and Social Enterprise Training Center, Nueva Ecija

Background
As microfinance institutions (MFIs) continue to expand their businesses to deliver a wider reaching and
effective service, they also reshape their human resource (HR) practices. Confronted with varying
challenges to the sector, many MFIs face high attrition at field-officer levels, while some experience attrition
even at the supervisory and management levels. Staff composition is important in fulfilling an MFIs goals
and objectives to serve clients. Most often, client retention is greatly affected by clients connection and
warm relationship with branch staff and officers. At times, operational issues like fraud and improper
treatment of clients arise on the staff level as well. It is necessary to learn how MFIs have previously dealt
with the challenges of expansion and human capital to guide future business strategies or enact measures
for recovery from operational setbacks. Moreover, social performance management (SPM) and clientprotection practices are greatly affected by how every employee is treated and acculturated to the views
and goals of an MFI.
This workshop will focus on Human Resource Management and Business Planning, and aims to help inform
MFIs of the existing standards and principles that are fundamental to HR management. Furthermore, this
workshop will help microfinance practitioners learn about HR experiences of other MFIs. The goal of the
workshop is to show how MFIs can address different HR concerns throughout their course of operation and
use this knowledge as a basis in creating strategic business plans.
The workshop, conducted in partnership with the Peoples Credit and Finance Corporation (PCFC), is part
of a training series entitled Strengthening the Capacities of MCPI Members. The training series aims to
address the capacity building needs of small and medium-scale MFIs that have limited access to professional
development of their middle managers and staff.
The workshop will be held on March 1-4, 2016 at the ASKI Talavera Agricultural and Social Enterprise Center
in Talavera, Nueva Ecija with Alalay sa Kaunlaran, Inc. (ASKI) as host institution. The center is managed by
the ASKI Skills and Knowledge Institute, Inc., the capacity building arm of ASKI catering to the capacitybuilding needs of its clients, non-clients, staff, and partner-MFIs.

Objectives
At the end of the 4-day course, participants would be able to:

Understand the need for implementing sound HR tools and systems in efficient and sustainable MFI
operations;
Identify developments in HRM policies that adapt to growing MFIs;
Formulate HRM mechanisms that comprehensively covers personnel evaluation, appraisal, and staff
development that prevent mission drift and personnel inefficiency;
Utilize knowledge in HRM to formulate effective strategic business plans.

Who Should Attend

The training is open to Executive Directors, General Managers, Operations Managers and staff, and Human
Resource officers and staff of small and medium-sized MFIs.
Each institution can send a maximum of two (2) participants. Slots are limited and will be offered on a first
come, first-served basis.

Date and Venue

March 1-4, 2016| ASKI Talavera Agricultural and Social Enterprise Training Center, Nueva Ecija

About the Trainer/Host Institution

Alalay sa Kaunlaran, Inc. (ASKI) was established in 1986 by a group of business leaders in the province of
Nueva Ecija. The organization thought to respond to social issues like poverty and unemployment through
micro-enterprise development. ASKI now has 94,705 active borrowers served through more than 55
branches and community development projects (CDPs) in provinces in Central and Northern Luzon. It has
expanded into ten business units - ASKIs ten business units are ASKI Microfinance, ASKI Mutual Benefit
Association, ASKI Foundation, ASKI Multipurpose Cooperative, ASKI Skills and Knowledge Institute, ASKI
Global Ltd., Alalay Holding and Trading Corporation, i-Synergies, Inc., ASKI School of Knowledge, and ASKI
Employees Credit Cooperative.
The organization aspires to become a global development organization committed to holistic
transformation by promoting socio-economic development through client-focused and financial and nonfinancial services anchored on Christian principles.
The goals of ASKI are to promote the welfare of the poor; to extend financial assistance to its members
through death benefits, medical subsidies, pensions, and loan redemption assistance; to ensure continued
access to benefits and resources by actively involving members in the direct management of the association
that will include the implementation of policies and procedures geared toward sustainability and improved
services; and to link with international and local partners to promote micro-insurance through sharing best
practices.
Participation fee

For MCPI members: Participation fee is Php5,000.00 for each individual

For non-MCPI members: Participation fee is Php7,000.00 for each individual
The fee includes the following:
1. Dormitory type of accommodation for 4 nights (night of February 29 afternoon of March 4)
2. Van transfer from Ortigas Center, Pasig City to Talavera, Nueva Ecija (February 29)
3. Van transfer from Talavera, Nueva Ecija to Ortigas Center, Pasig City (March 4)
4. Meals (breakfast, morning and afternoon snacks, lunch and dinner)
5. Materials

Draft Program
Day 1 (March 1)

Activities

8:00 9:00

Registration

Output

Methodology

9:00 9:10

Prayer

9:10 - 9:30

Introduction, Expectations Setting

Participants introduction;

Group Dynamics

and House Rules

Expectations of

Overview of Agenda

participants;
Agreed House Rules;

9:30 10:00

MCPI Intro / ASKI Welcome

10:00 10:15

Break

10:15 11:10

Introduction to Human Resource

Discussion
Discussion

Management
-

Overview of HR in an
organization

Overview of the
different components of
Human Resource

11:10 12:00

Organizational Culture and the

Discussion/Brainstorming

importance of Code of Ethics

with the participants

12:00 1:00

Lunch

1:00 3:00

Succession Planning: Training and

Development

3:00 3:15

Break

3:15 5:00

Employee Recruitment,

Discussion

Assessment and Evaluation;

Employee Satisfaction and
Protection
Day 2 (March 2)

Activities

9:00 9:15

Review of Day 1

Output

Methodology
Insights from the group

9:15 10:15

Human Resource System Self-

Discussion

Assessment
10:15 10:30

Break

10:30 12:00

Introduction to Strategic Business

Discussion

Planning
12:00 1:00

Lunch

1:00 3:00

Effective Methods of Strategic

Discussion

Business Planning
3:00 3:15

Break

3:15 5:00

Defining Targets, Indicators, and

Discussion

Goals (Social and Financial)

Day 3 (March 3)

Activities

9:00 9:15

Review of Day 2

9:15 10:15

Environmental Scanning

10:15 10:30

Break

10:30 12:00

Strategy Formulation

12:00 1:00

Lunch

1:00 2:00

Strategy Formulation

2:00 3:00

Strategy Implementation

3:00 3:15

Break

3:00 5:00

HR vis--vis Strategy

Output

Methodology
Insights from the group

Discussion

Implementation
Day 4 (March 4)

Activities

9:00 9:15

Review of Day 3

9:15 11:00

Evaluation and Control

11:00 12:00

Action Planning

12:00 1:00

Lunch

1:00 2:00

Presentation and Critiquing of

Output

Methodology
Insights from the group
Discussion

Report

Brainstorming
Discussion

Action Plans
1:30 2:00

Awarding Ceremony

2:00 2:30

Closing

Other Training Details

Last day of submission of the Registration form is on February 19, 2016.
Participants will take care of their travel and meals outside the workshop proper.
How to Participate
Fill out the attached Registration Form.
Submit the Registration Form to MCPI:
Email: errol.villorente@microfinancecouncil.org
Please notify MCPI if you have sent the Registration Form through email.
If slots are still available, MCPI will give you a tentative confirmation of your participation.
Once your participation to the training has been tentatively confirmed, deposit an amount
corresponding to the registration fee to the following bank account:
Account Name:
Account No.:
Bank:

Microfinance Council of the Philippines, Inc.

CA 9821-0011-26
Bank of the Philippine Islands
BPI Ortigas Emerald, F. Ortigas, Jr. Road, Ortigas Center, Pasig City

Please send a scanned copy of the deposit slip to the abovementioned email address. Once a scanned
copy of the deposit slip has been received by MCPI, you will receive full confirmation of your
participation to the training.
For further inquiries, please get in touch with MCPI at telephone numbers (02) 631-5920 or (02) 631-6184
and look for Ms. Kakay Rico (kakay.rico@microfinancecouncil.org) or Mr. Errol Villorente Jr.
(errol.villorente@microfinancecouncil.org).
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