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Background
As microfinance institutions (MFIs) continue to expand their businesses to deliver a wider reaching and
effective service, they also reshape their human resource (HR) practices. Confronted with varying
challenges to the sector, many MFIs face high attrition at field-officer levels, while some experience attrition
even at the supervisory and management levels. Staff composition is important in fulfilling an MFIs goals
and objectives to serve clients. Most often, client retention is greatly affected by clients connection and
warm relationship with branch staff and officers. At times, operational issues like fraud and improper
treatment of clients arise on the staff level as well. It is necessary to learn how MFIs have previously dealt
with the challenges of expansion and human capital to guide future business strategies or enact measures
for recovery from operational setbacks. Moreover, social performance management (SPM) and clientprotection practices are greatly affected by how every employee is treated and acculturated to the views
and goals of an MFI.
This workshop will focus on Human Resource Management and Business Planning, and aims to help inform
MFIs of the existing standards and principles that are fundamental to HR management. Furthermore, this
workshop will help microfinance practitioners learn about HR experiences of other MFIs. The goal of the
workshop is to show how MFIs can address different HR concerns throughout their course of operation and
use this knowledge as a basis in creating strategic business plans.
The workshop, conducted in partnership with the Peoples Credit and Finance Corporation (PCFC), is part
of a training series entitled Strengthening the Capacities of MCPI Members. The training series aims to
address the capacity building needs of small and medium-scale MFIs that have limited access to professional
development of their middle managers and staff.
The workshop will be held on March 1-4, 2016 at the ASKI Talavera Agricultural and Social Enterprise Center
in Talavera, Nueva Ecija with Alalay sa Kaunlaran, Inc. (ASKI) as host institution. The center is managed by
the ASKI Skills and Knowledge Institute, Inc., the capacity building arm of ASKI catering to the capacitybuilding needs of its clients, non-clients, staff, and partner-MFIs.
Objectives
At the end of the 4-day course, participants would be able to:
Understand the need for implementing sound HR tools and systems in efficient and sustainable MFI
operations;
Identify developments in HRM policies that adapt to growing MFIs;
Formulate HRM mechanisms that comprehensively covers personnel evaluation, appraisal, and staff
development that prevent mission drift and personnel inefficiency;
Utilize knowledge in HRM to formulate effective strategic business plans.
Draft Program
Day 1 (March 1)
Activities
8:00 9:00
Registration
Output
Methodology
9:00 9:10
Prayer
9:10 - 9:30
Participants introduction;
Group Dynamics
Expectations of
Overview of Agenda
participants;
Agreed House Rules;
9:30 10:00
10:00 10:15
Break
10:15 11:10
Discussion
Discussion
Management
-
Overview of HR in an
organization
Overview of the
different components of
Human Resource
11:10 12:00
Discussion/Brainstorming
12:00 1:00
Lunch
1:00 3:00
3:00 3:15
Break
3:15 5:00
Employee Recruitment,
Discussion
Activities
9:00 9:15
Review of Day 1
Output
Methodology
Insights from the group
9:15 10:15
Discussion
Assessment
10:15 10:30
Break
10:30 12:00
Discussion
Planning
12:00 1:00
Lunch
1:00 3:00
Discussion
Business Planning
3:00 3:15
Break
3:15 5:00
Discussion
Day 3 (March 3)
Activities
9:00 9:15
Review of Day 2
9:15 10:15
Environmental Scanning
10:15 10:30
Break
10:30 12:00
Strategy Formulation
12:00 1:00
Lunch
1:00 2:00
Strategy Formulation
2:00 3:00
Strategy Implementation
3:00 3:15
Break
3:00 5:00
HR vis--vis Strategy
Output
Methodology
Insights from the group
Discussion
Implementation
Day 4 (March 4)
Activities
9:00 9:15
Review of Day 3
9:15 11:00
11:00 12:00
Action Planning
12:00 1:00
Lunch
1:00 2:00
Output
Methodology
Insights from the group
Discussion
Report
Brainstorming
Discussion
Action Plans
1:30 2:00
Awarding Ceremony
2:00 2:30
Closing
Please send a scanned copy of the deposit slip to the abovementioned email address. Once a scanned
copy of the deposit slip has been received by MCPI, you will receive full confirmation of your
participation to the training.
For further inquiries, please get in touch with MCPI at telephone numbers (02) 631-5920 or (02) 631-6184
and look for Ms. Kakay Rico (kakay.rico@microfinancecouncil.org) or Mr. Errol Villorente Jr.
(errol.villorente@microfinancecouncil.org).
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