(Business Analyst / Product Manager - Technology; Domain: BFSI, CPG, E-Commerce

Pricing/IT)
Mobile: | E-Mail:

Curriculum Vitae
Objective:
To work in tandem with the objectives of organization and rise to a senior position with a professionally
managed company being proactive and hardworking. To leverage my expertise and adaptability to add
value to the organization and persistently strive to move up on the learning curve, resulting in
organizational & personal growth.

Areas of Interest & Key Skills:

Business Analysis, Project Management, Business Consulting, Requirements Gathering, Requirements
Documentation (BRD/FRD), conducting UAT, Train & Test end users, Technology Management, Change
Management, Process Automation, IT Process Consultancy, Pricing Analytics, Business Intelligence,
Data Analytics, IT Process Management, IT Infrastructure Management, Pre-Sales, Vendor Management,
Virtualization, Reporting & MIS, IT Compliance, ITIL, Resource Management, Price Science, On Demand
(SaaS) Solutions, Cloud based offerings

Professional Strengths:
Leadership
&
Managerial
Competenc
y:
Functional
Competenc
y:
Technical
Competenc
y:

Well-organized, team player, good convincing abilities, strong negotiation & problem
resolving skills, Adept at coordination, adaptability, analytical prowess, effective
communication skills, efficient time/resource management, ability to lead a team,
Project Management - IT/ ITeS
Leveraging Information Technology & Business, Business Analysis, Requirements
Management, Change Management, Process Streamlining & Consulting, Analytics,
Pricing, Product/Roadmap Management
Programmi
Object Oriented Programming Concepts & Development
ng
Graphics /
Designing with Adobe Photoshop, Macromedia Flash, Web Designing,
UI
/
Balsamic, MS Visio, Analytical Tools SPSS, etc.
Designing
Back End
Well verse in Relational Database Management Systems, SQL, Oracle

Educational Qualifications:
Course
Name

Specializ
a-tion
IT
Business
Mgmt.

MBA

Passin
g Year
2010

B.E.

Computer
s

2008

HSC12th

Science

2004

2002

SSC
10th

CGPA / Percent
(%) Obtained
3.015/4.0 - First
Class
with
Distinction
71% - First Class
with Distinction
71.1%
Distinction
85.71% Class
Distinction

Certifications & Trainings:

First
with

Institute, Board/University & Location

Symbiosis Centre for Information & Technology
(SCIT), Symbiosis International University (SIU),
Pune
Sarvajanik College of Engg. & Tech. (SCET), Veer
Narmad South Gujarat Univ. (VNSGU, now GTU),
Surat
Gujarat State Higher Sec. Edu. Board (GSHSEB),
Surat
Shardayatan English Medium High School,
Gujarat Secondary Education Board (GSEB), Surat

ITIL V3 Certified (Foundation) in 2012-13

Certified in Diploma in Banking & Finance by IIBF (Indian Institute of Banking & Finance) in 2009
JAIIB certified by IIBF (Indian Institute of Banking & Finance) in 2010-11
Certified in NCFM Financial Markets A Beginners Module by NSE (2009)
Training: HP Asset Manager & Data Center Monitoring Tools HP Open View (2012)
Certified in Business Analytics, Statistics & Base SAS by Jigsaw Academy, Bangalore in 2013

Professional Experience
Organization:
Designation:
Functional
Role:
Duration:
Clients/Projec
ts Handled:
Roles
&
Responsibiliti
es:

Vistaar Technologies A Product Based Software firm with expertise

Price
Optimization & Pricing Analytics catering to solutions across domains CPG, Retail,
Healthcare/Pharma, E-Commerce & Mfg.
Sr. Business Analyst (Business Analysis/Consulting & Project/Product Mgmt.)
Techno-Functional
Business Analysis/Consulting, Requirements Gathering, Process Streamlining, Client
Interactions, Project/Product Management (based on industry knowhow), Design/UI
Creation & Review, UAT
August 2012 till present (Travelled onsite, primarily USA, multiple times for various
projects)
Deployment/Implementation/Delivery/UAT of Vistaar Pricing Management Solution at
Ste. Michelle Wine Estates, Republic National Distributing Company (RNDC), Heaven
Hill Distilleries, Glazers Distributing Company, Ford, Universal Music Group (UMG), etc.
Domain: Consumer Packed Goods (CPG) & Supply Chain Management in CPG/FMCG
1. Solely Responsible for the following key activities during entire project
implementation lifecycle:
a. Requirements Management Requirements Gathering (Onsite) &
Documentation (BRD/FRD), creation of user stories, documenting business
requirements & functional use cases & get a sign-off
b. Design/UI Review Creating wireframes, mockups, optimize functional flows,
streamlining process keeping in mind usability, performance, intuition & user
experience
c. Owning the QA cycle, review test cases, execute functional testing &
business verification
d. Managing client interactions & existing customers. Also ensure successful
implementation of the Product/Solution & Deployment in user environment
e. Conducting UAT for end-users, ensuring required sign-offs, providing post GoLive support & continually responsible for Change Management to
implemented projects/solutions
f. Create & Review User Guide & Training Manual for end users & clients
2. Product Management Managing, providing requirements for new capabilities &
prioritizing the enhancements to be taken up for the product, deciding Product
Roadmap for Vistaar
3. Customer Management Solely managing all of the client interactions, project
deliverables,
playing
a
role
of
consultation
in
offering/suggesting
customizations/enhancements to the deployed solution.
4. Project Management - Engaging with the clients being involved in risk
management, steering committee calls, status calls, tracking progress & mitigating
the risks involved. Have successfully executed projects following Agile model,
managing sprints & iterations.
5. Quality Assurance - Heading a Development & QA team in order to implement
the Project & ensure timely Solution Delivery, meeting all Business/Data/Functional
requirements.
6. Specialist for Requirements Gathering, UAT, On Demand (SaaS) Solutions, Cloud
based service offerings, E-Commerce, Mobility Solutions & Domain Expertise in
Supply Chain Management (SCM) solutions
7. Provide assistance to the Pre-Sales team based on my frequent client
interactions, working on the sales pitches & coordinating for demo to the
prospective clients & existing customer engagements.

8. Techno-functional role in Pricing Analytics, using SAS (not hands on),

Statistical Models, OLAP, MS Excel, VBA, Oracle/MySQl, Java Scripting apart from
the Analytical tools like SPSS, etc.
Past
Organization:
Designation:
Functional
Role:
Duration:
Processes
Managed:

Profile:

ICICI Bank Indias largest private sector bank which delivers quality & timely
banking/financial services to its large customer base with its extensive focus of
banking technology & innovation (Domain: BFSI)
Senior Assistant Manager, Tech Infra Group Automation & Process Control
Business Analysis, Requirements Management, Change/Incident Mgmt,
Project Manager Corporate Technology Group
July 2010 till August 2012
a) Business Analyst for Change Management of Applications/Processes,
Change/Incident Management of Data Centre Operations as per ITIL Ver 3.0 &
Application Monitoring
b) Analytics, MIS Reporting/Dashboarding using Business Intelligence tools & Data
Warehousing
c) IT Infrastructure - Project Management, Risk Mitigation & Management, Compliance
and Process Management (ITIL Ver 3.0)
d) IT Infrastructure Allocation, Capacity Planning, Budgeting & Provisioning
e) Handling/Managing various Technology Implementations at Bank like set of HP DC
Monitoring Tools, deploying certain internal technology process modules under SAP,
HP BAC.

Roles
&
Responsibiliti
es:

1.

2.

3.
4.
5.

6.

7.
8.
Projects:

Business Analyst (IT) in bringing changes to the existing processes & various IT
applications.
IT Infrastructure Management Change Management & Incident Management
Project ManagementDeployment of Technology Implementations & new
technologies across Bank
Optimizing & streamlining the processes by automation & reducing the TAT of
the process
Instrumental in Requirement Gathering, Change Management, deployment, UAT
Testing & implementing changes to existing processes/applications; I am the
Application Owner of a few applications & manage them completely with all
Change Requests & coordinating with support teams for ensuring continuous
availability of the application to the users (internal as well as external)
Change & Incident Management of Data Centre Operations, Streamlining of
processes & Automation of AS-IS IT processes & applications considering the risks
involved.
Techno-functional role in Analytics, MIS Reporting/Dashboarding using
Business Intelligence tools & Data Warehousing techniques
ATMs Monitoring, ATM Uptime optimization; Managing technical DC teams of
Tech Infra Group
Project Management & coordinating implementation of IT initiatives in branches,
data centre, other projects related to network (LAN, WAN of ICICI Bank) & ATM
channels of ICICI Bank.
Manage, Allocate, Plan & Optimize the use of technology infrastructure Server,
Storage, OS, Middleware, Networking infra, backup infra, etc; IT Infrastructure
capacity planning and management from cost and application requirement
perspective
Ensuring IT Compliance; IT Infrastructure (particularly Data Center) Management
and monitoring of IT Infrastructure; handling technical crisis and escalations.
Vendor Management; Evaluation of new Technologies/Products/Software

Datacenter and IT Infrastructure Management Related Projects

1. IT Infrastructure Virtualization across Data Centre
2. Data Center Relocation (A complex task taken up by ICICI Bank)

Project Management & Change Management Oriented Projects

1. Implementation of HP Open View - Data Center Monitoring/Automation Tools

2. Change Management for HP- ICICI Business Availability Centre (BAC)

Other Critical Projects
1. ATM Managed Services Outsourcing of ICICI Bank ATMs to Managed Services
Providers:
2. Bank of Rajasthan (BoR) Merger with ICICI Bank From a tech infra & application
point of view
3. Generation of Cost Apportionment Model which helps in Transfer Pricing

Projects related to Automation, Optimization &Process Control

1. BI tools implementation for KPIs related to IT Infrastructure, Data Centre, Process
Compliance
2. Business Analytics, MIS, Reporting & Dashboard setup for the IT Infrastructure
3. IT Infrastructure capacity allocation monitoring and automation
4. Implementation of the automated RCA reporting through Knowledge Management

Hardware / Software Evaluations and Implementations

1. Hardware: Servers technology / benefit comparison HP/IBM/ etc.; Storages HDS/HP/EMC/IBM.
2. Evaluation of new Products / Technologies / tools / software systems / Automation
Capabilities

Proof of Concepts (POC)/Evaluations:

1. Virtual desktop in LAN and WAN scenario and Server Based computing,
2. ATM Black Box Central & Remote Monitoring & Controlling of ATM

3. Cisco UCS & 4. Appnomic Systems OpsOne Product for Automation in Storage
Administration

Internship project:
Company
Name:

Project
Name
Brief:

&

Robert Bosch Engineering & Business Solutions Ltd. (RBEI), Bangalore (Duration: 3
Months)
Being
inducted to the Pre-Sales team, the prime responsibility for this new support team
was not only to build the marketing collaterals but also to design a standard format for
future pre-sales activities. Pre Sales includes the entire gamut of activities involved in
preparing to engage with prospects, clients and others and includes specific responses
to client requests. The major task of Pre-Sales was bridging the gap between the Sales
& Marketing functions and Technical functions of the department. The typical activities
& the prominent functions of this team were:
1. Preparing, coordinating & tracking for Proposals for all enquiries in EOS &
support tech groups
2. Responsible for marketing materials; creation & modification of all collaterals.

Achievements & Extracurricular Activities:

School & Centre Topper in my Science merit in S.S.C. (10 th) Board Exams.

Awarded for contribution to a project of Uptime Optimization for ATM Channels at ICICI Bank by the
MD/CEO Ms. Chanda Kochhar
Participated & reached Quarter Finals at BT-Acumen 2008 Debate & Quiz organized by Business
Today.
Consistent throughout Academics, actively participated in extra & co-curricular activities, sports &
cultural events. Actively involved in varied adventurous activities & nature conservation initiatives.
Stood 1st in ZODIAC - A Cryptographic Cipher competition in a national level Techfest.
Participated in Robotics, Paper Presentations, Debates, Quiz Competitions, Extempore, etc. in
national level tech-fests like Techfest @ IIT-Powai (Mumbai), Mind-Bend-SVNIT, and KSHITIJ-SCET.
Donated Blood at camps & were a part of the Flood Rescue team & an active member of an Old age
home by a NGO.
Represented School & College in Cricket, TT & Badminton & Captained Volleyball Team at InterCollege Level.

Member of Institution of Engineers & Computer Society of India.

Multiple onsite business trips to USA for successfully conducting UAT & requirements discussions for
various projects in my current organization

Personal Details:
Date of Birth:
Nationality:
Passport Number:
Permanent
Address:
Currently Residing
in:
Mobile :
Email :
References:
Declaration: I hereby declare that the information given above is true to the best of my knowledge.
Place: Mumbai

-- Nishit Vijay Gandhi