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Cotter
[45]
Date of Patent:
[73] Assignee:
OTHER PUBLICATIONS
[75] Inventor!
[22] Flled=
49 797 9 818
[51]
[57]
[52]
A com
[58]
[56]
ABSTRACT
putenzed
order/dchvery
system for use in
the
U s pAlrg?csoclcgENTs
- -
6/1983
Hayman
......
. . . . . ..
4,567,359
that Imam"
364/401
F__,__T_____
| 16
_______.___x
28
rmmsmsm'
STATION
}
l
COMPUTER
[
[O
'5
l8
moan
Ia
Ljuoosm
Is
.
mount
K
L_
__
_.'_
i
__
TELEPHONE TRUNK
._:"
by
T
L [;_J
PRINTER
PRINTER
as
.
2\
.
F?
LI; _i
PRINTER
to
US. Patent
4,797,818
Sheet 2 0f 6
"Fl g__ 2_
PIZZA mm:
***~*********************x-~x- STREET MOINTENANCE SCREEN ***************w****1'
********1->l~k**:i'******I'*~I****-X"**'X'***'N"****-I'***-*1E"X************************i*i~k~eq
Street Name:
Store Code:
E
cm
1
1
E12!
E
Map Location:
3
J
**********-X'N***'X'****
*****HH*'**~"***
Phone U
Voi d/Cancel
Delivery
_Lastname
Address
E
E J
E 3
E
E
F'i:::a liwil;
F'--U E
Time E
40
1533/,
City
E
Directions E
Cakes
Pizza Type E
- Pizza Order/Customer-
I]
3
Zipcode
Order Info:
Check? E 1
J
Scr'een
Order Taken By
E
Date EIYJKZl/GHZIIIZHZU
Time
E
Sent?
E 3
Trans" E
,
First E
?pt/Suite H E
J
m1 t. Order c
Diet Cakes;
Coupon
E
13]
J
J
3
Grn_ Pepper
Beef
1
El]
1
E
E
Store Code
J
3
Jalepeno
Pineapple
E
E
3
J
Sausage
L'
Ham
f-lncnovie
Elk.
Olive
Sauce
Union 30 )E
Grn. Olive
Thick Crust E 3
ilriwaaanriraxarnamnnnt
***********~K***********
GQSPARILLA
GASPARILLA ?V
GASTON FOSTER RD
GATE (W
GATE TREE
GATEHDUSE .CT
GATEHEJUSE DR
GATEL'JDDD DR
GATLIN AV
GATLIN AV
GATLIN AJ
GATLIN GROVE DR
GATLIN GROVE Bl)
GATLIN OM15 LN
II
Mushroom
GASLIGHT APTS
ISASLIGHT CR
GASLIGHTS APTS
1
(21]
42
Extra Cheese I.
Pepperoni
E
Street Name
**i********'"**"*
cgpyriqhl;
'
Sprites
Soda Amt.
Pizza Amt.
Coupon Amt.
E El]
E
$121.60]
Discount
Subtotal
Total w/Tax
Inc,
ZIELLM]
SLhlZHZl
150.1210
$121. m1]
4451.013!
**\~R*i*ilikiftt+r
Map
Start
Stop
Delivering Store
0151 ALOMA
GEM - ALOHA
001 - ALOHA
BEG/l
DDLUS
095 - CURRYFDRD
DDQS
DDQJZ
(2)1215
2105
(505
016
@136,
O10
(305
00B
(M35
005
EH55
(J05
G05
SD12
DMD/1
DDKZVI
DDFJ/l
DCOS
DCEJS
DDFJS
121210
351210
2390
511790
55015
CURRYFORD
CURRYFEJRD
CURRYFORD
LONGNDDD
LAKE MARY/SANFORD
LDNGMDOD
CURRYFURD
D. D. T.
CURRYFDRD
CURRYFORD
CURRYFDRD
CURRYFORD
CURRYFORD
US. Patent
Sheet 3 0f 6
4,797,818
77:_z_ g_5'_
ORDER
ORDER
ENTRY
ENTRY
ORDER
ENTRY
SCREEN
SCREEN
SCREEN
ORDER
32
PROCESSING r4
ORDER
ENTRY
FILE
36
ORDER
L, QUEUEING
34
MQggNT
PROCESSING
CALL
353/ PROCESSING
ORDER
RECORD
US. Patent
Sheet 4 of6
START
4,797,818
ENTER CUSTOMER s
TELEPHONE NUMBER
IS
CUSTOMER
DISPLAY CUSTOMER
+PREV|OUS ORDER
YES
ENTER CUSTOMER
NAM E+ADDRESS
VERIFY CUSTOMER
NAME +ADDRESS
V
A
CUSTOMER
'
"
ADDRESS IN
No
STREET MAINTENANCE
YES
'ASSIGN
DELIVERING
STORE
V
CALCULATE
PRICE
II
AGENT COMPLETES ORDER
0 )PRODUCT OPTIONS
b) PAYMENT OPTIONS
J
TV
STORE ORDER
IN FILE
1V
Z)
>
-'
DISPLAY
NONDELIVERABLE
ADDRESS
Sheet 5 0f 6
ii
GD
OPEN ORDER
FILES.
ORDER,STORES
STREET.
TIME" NBTT
TRANSACTION
NUMBER FROM
STORE FILE
CREATE FILE
FOR RECEIPT
PRINTOUT
POST
TRANSACTION
NUMBER IN
ORDER FILE.
4,797,818
US. Patent
Sheet 6 0f 6
OPEN
ORDER
FlLES
MESSAGE FILE
WRITE'STORE NIJMBER,
TIME OF DAY,
AND NUMBER OF
ORDERS.
CALL STORE
VIA
MODEM.
TRANSMIT DATA
AND REMOVE
TEMPORARY
FlLES.
SEND ERROR
MESSAGE TO
SYSTEM
CONSOLE.
4,797,818
4,797,818
their home to achieve the quickest response to their 25 to the store best able to respond to those orders. Often,
order. However, physical proximity of the store to the
the assigned store will be the one nearest the customers
customer may not always be the determinative crite
residence, however, local factors such as traffic pat
rion. Considerations such as time of day, local traffic
terns, time of day and road construction may dictate
patterns, road construction, etc., may affect the day to
that a store other than the nearest one will provide
day ability of the closest store to serve a particular 30 optimum service.
'
customer. Thus a customer may mistakenly select a
35
ideal conditions.
4,797,818
database.
FIG. 1 shows several CRTs 16 and modems 18. Ide
ally, there should be one modem per CRT, however,
this is not absolutely necessary. The required number of
either device is dictated by the number of calls the
telephone center is expected to handle.
10
Each store 12 within the service area contains a
tral number.
The computer 14 is programmed to accept the cus
such as the Informix Relational Database System mar 50 other methods are within the scope of the invention.
4,797,818
ti?er;
store.
data; and
means at said store for receiving and displaying said
menu selection.
order data;
modem;
said computer being programmed to receive cus
store codes:
a modern at said central location connected to said
50
store; and
means at said selected store for automatically receiv
55
65