Kyle Thorn

Address: 121 Park Avenue Sword Co. Dublin, Phone: 0879280324, E-mail: kylethorn88@gmail.com

Objective:

I have worked in the retail industry for approximately 10 years and I am now
considering a move into office administration/ management. I feel this would be the
best move for me to make as I am looking to expand my current skill set and create
a career for myself not just a job

Skillset:
to) the following:

Experience
(Permanent)

Currently Studying (but not limited

Reception Skills
The Reception Area.
Receiving post and deliveries.
Security, Health and Safety.
Good Customer Care, receiving visitors, dealing with telephone calls and members
of the public, dealing with complaints.
External Communications
Marketing.
Advertising.
Creating own publicity.
Public Relations.
News releases.
Advertising on the Internet.

GameStop Ltd. Supervisor/ Key Holder

Nov 2011 Present, Spanning different locations.
Entrusted with the opening and closing of the store
Dealing with customers on a face to face basis daily
Cash reconciliation
Stock Management
Using in house computer systems
Management of the store when the manager was absent
Staff performance monitoring
Store Audit / stock counts
Merchandising and in store marketing
Organising and arranging window displays for running promotions
KPI and Store P&L focus
Customer Services
Data Entry and management
Dealing and resolving customer complaints
Trained in manual handling
Other ad hoc duties as required

Tom Stanleys Newsagents. Supervisor

(Permanent)
Feb 2010 Nov 2011, Spanning Different Locations.
Entrusted with the opening and closing of the store
Dealing with customers on a face to face basis daily
Cash reconciliation
Stock Management
Using in house computer systems
Management of the store when the manager was absent
Supervisor of 6 staff members
Stock order management
Merchandising and in store marketing
Organising and arranging stock on the shop floor
Customer Services
Data Entry and management
Dealing and resolving customer complaints
Trained in manual handling
End of day tasks including Z reads, floats, returns etc.
Other ad hoc duties as required

Controller & Administration (Permanent)

Jan 2009 Jan 2010 Nationwide Controlled Parking Systems, City Centre Dublin.2
Taking payments over the phone using the Realex system
QA payments received by drivers in cash
Signing off receipt for drivers payments and adding to safe
Cash management
Providing customers with receipts for payments made
Supervising N.C.P.S drivers and security
Data management
Sending and receiving e-mails through an internal system
Using Microsoft Excel for daily and hourly reports
Customer services
Dealing with complaints
General Administration work

TimeGate & TimeLink Administrator (Permanent)

Jan 2009 Jan 2010 Nationwide Controlled Parking Systems, City Centre Dublin.2
Head of TimeGate & TimeLink. This included implementing and maintaining an inhouse system which kept record of all employees private credentials. It also
maintained sites under the N.C.P.S umbrella.
I also implemented a login system which allowed 500 + employees to log in and out of
their shift via company phones.
I was solely responsible for maintaining these systems and reported directly to the
C.E.O of the company
Data management
Ad Hoc duties as requested

Educatio
n

Wilsons Hospital School, Co. Westmeath, Ireland 2001 - 2007

Junior and Leaving Certificates.
Rathmines College, Dublin 6. 2008 - 2009

Distinction Cert in C++ Computer Programming

Basic webpage construction inclusive of HTML, PHP, basic computer programme
making, using C++ and Q basic programme. Computer architecture and systems, web
authoring and spreadsheet and database methods.

Interests

I have always had a very keen interest in computers and technology in general. I first
discovered my passion for computers when I was in secondary school where I taught
myself how to code from basic web designs to simple programmes at the age of 12.
This eventually led to me building my own computer and allowed me to continue my
education of the technology sector up to the present day. I am an avid learner of
anything computer related including hardware and software.

Referenc
es

References are available on request.