Вы находитесь на странице: 1из 44



What Do I Need to Know?

1. Describe trends in the labor force composition
and how they affect human resource
2. Summarize areas in which human resource
management can support the goal of creating
a high-performance work system.
3. Define employee empowerment and explain
its role in the modern organization.

What Do I Need to Know?

4. Identify ways HR professionals can support
organizational strategies for quality, growth,
and efficiency.
5. Summarize ways in which HRM can support
organizations expanding internationally.
6. Discuss how technological developments are
affecting human resource management.

What Do I Need to Know?

7. Explain how the nature of the employment
relationship is changing.
8. Discuss how the need for flexibility affects
human resource management.


An organizations workers
Its employees
The people who have contracts to work at the organization
The internal labor force has been drawn from the external labor


Individuals who are actively seeking employment.

The number and kinds of people in the external labor market
determine the kinds of human resources available to an


HRM Implications of the Aging

HR professionals will spend much of their time on concerns
related to (1) retirement planning, (2) retraining older workers,
and (3) motivating workers whose careers have reached a
Organizations will struggle with ways to control the rising costs
of HEALTH CARE and other benefits.

HRM Implications of the Aging

Many of tomorrows managers will supervise
employees much older than themselves.
Organizations will have to find ways to attract,
retain, and prepare the youth labor force.

As more and more of the

workforce reaches
retirement age, some
companies have set up
mentoring programs
between older and
younger workers so that
knowledge is not lost but
passed on.

Figure 2.2: Projected Racial/Ethnic

Makeup of the U.S. Workforce, 2018

Figure 2.3: HRM Practices That

Support Diversity Management

Skill Deficiencies in Workforce

A = True B = False
Use of computers to do routine tasks has
changed the kinds of skills needed by
A college degree is not as important as it once
U.S. production jobs require intelligence and skills
as much as strength.

Skill Deficiencies of the Workforce

Today, employers
are looking for:
mathematical skills
verbal skills
interpersonal skills
computer skills

The gap between skills

needed and skills available
has decreased companies
ability to compete.
They sometimes lack the
capacity to upgrade
technology, reorganize
work, and empower

High-Performance Work Systems

Organizations that have the best possible fit
between their:

SOCIAL SYSTEM (people and how they interact); and

TECHNICAL SYSTEM (equipment and processes).

Key trends occurring in todays high-performance

work systems:
1. reliance on knowledge workers
2. the empowerment of employees to make decisions
3. the use of teamwork

Knowledge Workers
Employees whose
contribution to the
organization is
specialized knowledge,
such as:
knowledge of customers
knowledge of a process
knowledge of a profession

They are especially

needed for jobs in:
health services
business services
social services

Top 10
for Job

Test Your Knowledge

Ensuring that knowledge workers will share
information and store it so that it is easily retrieved
by others is the concern of which of the following
HR activities.
B.Employee Empowerment
C.Knowledge Management
D.Employee Selection

Employee Empowerment
Employee Empowerment
Giving employees
responsibility and authority
to make decisions
regarding all aspects of
product development or
customer service.

Employee Engagement
Full involvement in ones
work and commitment to
ones job and company.
This is associated with:
higher productivity
better customer service
lower employee turnover

The assignment of
work to groups of
employees with
various skills who
interact to
assemble a product
or provide a service.

Work teams often assume

many of the activities
traditionally reserved for
selecting new team
scheduling work
coordinating work with
customers and other units
of the organization

Test Your Knowledge

Sharon is a very smart and conscientious worker.
Lately, she has felt that her ideas were
disregarded and she was denied autonomy in
completing her work. This situation is probably
caused by a lack of

Employee Empowerment
Knowledge Management

Figure 2-4: Strategic Business Issues

Affecting HRM

Total Quality Management (TQM)

TQM Core Values

Methods and processes are designed to meet the needs of
internal and external customers.
Every employee in the organization receives training in quality.
Quality is designed into a product or service so that errors are
prevented from occurring.
The organization promotes cooperation with vendors, suppliers,
and customers to improve quality and hold down costs.
Managers measure progress with feedback based on data.

Mergers and Acquisitions

HRM should have a significant role in carrying
out a merger or acquisition.
Differences between the businesses involved in the
deal make conflict inevitable.
Training should include developing conflict resolution
There is a need to sort out differences in the two
companies practices with regard to compensation,
performance appraisal, and other HR systems.

Figure 2.5: Number of Employees

Laid Off During the Past Decade

A complete review of the organizations critical
work processes to make them more efficient and
able to deliver higher quality.
Involves reviewing all the processes performed
by all the organizations major functions.
This includes human resources management.

Reengineering affects human resource
management in two ways:
1. The way the HR department itself
accomplishes its goals may change
2. The fundamental change throughout the
organization requires the HR department to
help design and implement change so that
all employees will be committed to the
success of the reengineered organization.

Outsourcing the practice of having another
company (a vendor, third-party provider, or
consultant) provide services.
Outsourcing gives the company access to indepth expertise and is often more economical
as well.
HR departments help with a transition to

Expanding into Global Markets


Moving operations from

the country where a
company is
headquartered to a
country where pay rates
are lower but the
necessary skills are


Hiring at home may

involve selection of
employees from other
The beginning of the 21st
century has seen
significant immigration.

International Assignments
Besides hiring an international workforce, organizations
must be prepared to send employees to other countries.
This requires HR expertise in selecting and preparing
employees for international assignments.
Employees who take assignments in other countries are
called expatriates.

Table 2.1:New Technologies Influencing HRM

Human Resource Information System (HRIS)

A computer system used to (1) acquire, (2) store, (3)
manipulate, (4) analyze, (5) retrieve, and (6) distribute
information related to an organizations human
An HRIS can:

support strategic decision making

help the organization avoid lawsuits
provide data for evaluating programs or policies
support day-to-day HR decisions

Electronic Human Resource Management / E-HRM

e-HRM: the processing and transmission of
digitized HR information especially using
computer networking and the Internet.
e-HRM has the potential to change all
traditional HRM functions.
Self-Service: System in which employees have
online access to information about HR issues
and go online to enroll themselves in programs
and provide feedback through surveys

Table 2.2: Implications of E-HRM to

HRM Practices

Change in the Employment Relationship

A New


Staffing Levels

Flexible Work

The Nature of the Employment

Relationship is Changing
The employment relationship takes the form of a psychological
contract that describes what employees and employers expect
from the employment relationship.
In the traditional version, organizations expected employees to
contribute time, effort, skills, abilities, and loyalty in exchange for
job security and opportunities for promotion.
Today, organizations needs are constantly changing.

The Nature of the Employment Relationship

is Changing (continued)
Today, organizations are requiring top performance
and longer work hours but cannot provide job security.
Instead, employees are looking for:

flexible work schedules

comfortable working conditions
greater autonomy
opportunities for training and development
performance-related financial incentives

This requires planning for flexible staffing levels.

The Need for Flexibility Affects HRM

Organizations seek flexibility in staffing levels through
alternatives to the traditional employment relationship:
outsourcing, temporary, and contract workers
flexible work schedules including shortened work weeks
allowing employees to adjust work hours to meet personal
and family needs
moving employees to different jobs to meet changes in


An organizations internal labor force comes from its

external labor market
In the U.S., this labor market is aging and becoming
more racially and ethnically diverse.
Organizations must recruit from a diverse population,
establish bias-free HR systems, and help employees
understand and appreciate cultural differences.
HRM can help organizations find and keep the best
possible fit between their social system and technical

Job design and appropriate systems for assessment

and rewards have a central role in supporting
employee empowerment and teamwork.
Employee empowerment means giving employees
responsibility and authority to make decisions
regarding all aspects of product development or
customer service.
HRM must design jobs to give employees latitude for
decision-making and interpersonal skills.

HR professionals should be familiar with the

organizations strategy and may even play a role in
developing the strategy.
Specific HR practices vary according to type of
Organizations with international operations hire
employees in foreign countries where they operate, so
they need knowledge of differences in culture and
business practices.

Information systems have become a tool for more HR

professionals, and often these systems are provided
through the Internet.
Online information sharing enables employee selfservice for many HR needs.
The employment relationship takes the form of a
psychological contract that describes what
employees and employers expect from the
employment relationship.
The traditional employment relationship is changing.

Organizations seek flexibility in staffing levels through

alternatives to the traditional employment relationship.
Organizations also may seek flexible work schedules.
Shortened workweeks
Adjust work hours as a way for employees to meet personal