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Version 2.0
Revised May 7, 2015
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Table of Contents
Introduction
Important Alerts
Connectivity
Installing iOS Restore Kit on a Demo Device for the First Time
Enterprise Deployment
10
11
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Introduction
Apple provides apps and content for demo devices to enhance the customer
experience in retail locations.
This guide provides instructions for deploying and maintaining the content on
demo devices. The maintenance portions in this guide cover what store personnel
should do to ensure that demo devices are prepared for customers.
The deployment portions of this guide are geared toward system administrators,
who are encouraged to adapt this content to work with their existing deployment
policies and practices.
Using the iOS Restore Kit requires:
A hub computer: a Mac or a PC with iTunes
A cable for connecting the demo device to the hub computer
A current iOS Restore Kit demo contents installed into iTunes
Store Location
Dock Connector to
USB Cable
Demo Devices
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Important Alerts
Reminder: The iOS Restore Kit installer overwrites the iTunes and iPhoto (Mac only) libraries for the current
user. Its best to create a new user account each time a new iOS Restore Kit is installed to avoid
overwriting iTunes and iPhoto libraries.
iOS Product
Model
iPhone 6 Plus
iPhone 6
iPhone
iPhone 5s
iPhone 5c
iPhone 4s (in countries where 4S is sold)
iPad Air
iPad Air 2
iPad
iPad mini
iPad mini 2
iPad mini 3
iPod
iPod touch
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PC
PC with a 1GHz Intel or AMD processor and 512MB of
RAM
Windows Vista, Windows 7, or Windows 8
iTunes for Windows 12.1 or later
(http://www.apple.com/itunes/download/)
7-zip software available for free from
www.7-zip.org
at least 50GB of available disk space
Internet access (for downloading iOS updates)*
*See the Enterprise Deployment section for guidance on using the iOS Restore Kit without Internet access.
64-bit editions of Windows Vista or Windows 7 require the iTunes 64-bit installer; for more information,
visit http://www.apple.com/itunes/download/
Connectivity
iPhone, iPad, and iPod touch demo devices must be connected to a Wi-Fi network with an Internet connection to
work as demo units.
A cable is required to connect a demo device to the hub computer.
On a Mac:
1. Double-click the Restore Kit disk image to open.
2. Double-click the Restore Kit package to begin the installation.
3. Read the system requirements and warnings, then click Continue.
4. Do not change the installation folder.
5. Click Install.
6. If prompted, enter your user name and password and click Install Software.
7. After the installation is done, click Close.
8. Launch iPhoto.
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9. Quit iPhoto.
10. Launch iTunes.
An error window may appear stating: We could not complete your iTunes Store request. An unknown error
occurred (4002). There was an error in the iTunes Store. Please try again later. This error can be safely disregarded.
On a PC:
1. Download the iOS Restore Kit zip archive segments.
2. Right-click the first section, choose 7-Zip, then choose Extract Here (must have 7-zip program installed on PC).
3. Go through the 7-Zip Extraction Wizard to save the extracted files.
4. Open the resulting folder. There are two installers: 1) per system and 2) per user
5. Double-click the Restore Kit (per system).
6. Read the system requirements and warnings, then click Continue.
7. Do not change the installation folder.
8. Click Install.
9. If prompted, enter admin user name and password and click Install Software.
10. After the installation is done, click Close.
11. Repeat steps 510 with the Restore Kit (per user).
12. Open iTunes, and connect your iOS demo devices to begin the restore and sync process.
An error window may appear stating: We could not complete your iTunes Store request. An unknown error
occurred (4002). There was an error in the iTunes Store. Please try again later. This error can be safely disregarded.
Installing iOS Restore Kit on a Demo Device for the First Time
On a Mac or PC via iTunes:
A full restore is a one-time process, and takes about 30 minutes per demo device. Once done, the steps for
refreshing demo content should be followed on a regular basis (See the Refresh a Demo Device Using iTunes
section).
1. Connect the demo device to iTunes with a USB cable (device should have been restored to factory settings).
2. iTunes will launch and suggest to restore to its respective device back-up in drop-down.
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3. Click Continue to begin restoring device. This will install demo content.
4. Wait for the restore to complete. Device will restart and begin syncing data from the reboot. If not, click Sync.
5. Wait for the process to complete.
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Connect the demo device to the hub computer with a USB cable.
Select the demo device in the iTunes sidebar.
Select Restore from the backup.
From the pop-up menu, choose the appropriate backup for the demo device.
Click Continue. Wait for restore process to complete.
Wait for the demo device to sync apps and content with iTunes.
Click Sync and wait for the process to complete.
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Enterprise Deployment
You may need to follow these steps if the hub computer doesnt have Internet access or is managed by enterprise
IT policies.
Mac
1. Open ~/Library/Preferences/com.apple.itunes.plist in a text editor.
2. Add the following lines to this file:
<key>disableCheckForUpdates</key>
<true/>
See http://support.apple.com/kb/HT2653 for more information on managing iTunes preferences with
Workgroup Manager.
PC
To customize iTunes in Windows to meet an organizations needs, IT administrators can use the Registry Editor
(Regedit) to make changes to the Windows registry. Make a backup of the existing registry before making any
changes. Mistakes in Regedit may cause the installation software to work incorrectly and may require restoring the
entries.
For a complete list of steps, visit http://support.apple.com/kb/HT2102.
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Include the iOS Restore Kit version (platform/OS, localization, version number)
The iOS Restore Kit version information is found in the following locations:
On a demo device, check the Notes field of the last contact in the Contacts application
On a Mac hub computer, check (or include in your report) the file at: /Users/<username>/Library/Application
Support/MobileSync/DemoInfo.plist
On a PC hub computer, the information is in two places:
- C:\iOS\DemoInfo.txt
- <user directory>\App Data\Roaming\Apple Computer\MobileSync\DemoInfo.txt
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