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• If you believe you do not owe the amount Oregon Consumer Credit
claimed or you disagree with other facts,
state your reasons promptly in writing to Counseling Services
both the creditor and the collection agency. The agencies listed below are nonprofit and
Request a written statement of your account. provide advice (without charge) about credit
Always keep copies of your correspondence problems. They do not lend money. Similar
for future reference. counseling may be available through other
nonprofit organizations such as churches or
• Ask in writing that creditors write rather than family counseling agencies.
phone you. You might see advertisements for credit counsel-
ing, but the purpose is to get your business: either
to loan you money or to file a bankruptcy. Be
Creditors’ Options suspicious of a credit counselor who is trying to
Creditors can take several kinds of legal action loan you money or file bankruptcy.
against you. These often were written into the sales
contract or loan agreement you signed. If you fail
to make payments, you will receive letters from a Solutions (formerly Consumer Credit
creditor’s attorney or a collection company warn- Counseling Service of Oregon, Inc.)
ing you of the intended action. Here are some 9955 SE Washington Street, Suite 301
actions a creditor might take. Portland, OR 97216
• Acceleration—the entire debt is payable at once Phone: 503-253-5115
as soon as you miss a payment. The courts can (toll free) 1-800-634-2227
force you to pay by seizing your property and Website: www.seattlesolutions.org
selling it. Consumer Credit Counseling Service
of the Mid-Willamette Valley, Inc.
• Repossession—the creditor can seize the item 1564 Commercial Street SE
you bought or the property you used as PO Box 5727
collateral. If the sale of the property brings less Salem, OR 97304
than the amount you owe, usually you must Phone: 503-581-7301
pay the difference. (toll free) 1-888-254-8449
• Wage garnishment—a court order requiring Website: www.cccssalemoregon.com
your employer to withhold part of your wages Consumer Credit Counseling Service
and give it to your creditor. of Mid-Oregon
149 West 12th Street, Suite 100
• Foreclosure—if you do not make your mort- Eugene, OR 97402
gage payments for at least 3 months, your Phone: 541-342-4459
lender takes legal possession of your home (toll free) 1-800-588-6449
and sells Website: www.cccslane.org
it to pay off the loan. You are responsible for
the legal fees and difference between the Consumer Credit Counseling Service
selling price and the amount owed. of Southern Oregon
820 Crater Lake Avenue, Room 202
All these actions are very serious and could Medford, OR 97504
jeopardize your ability to get credit in the future. Phone: 541-779-2273
You can reduce your chances of being harassed by Website: www.cccsofsouthernoregon.com
creditors or collection agencies by working out
solutions early. Satellite offices:
Inside US Bank on Main
PO Box 5115
Klamath Falls, OR 97601
Phone: 541-883-8118
999 Main Street, #D
PO Box 36
Yreka, CA 96097
Phone: 530-841-1516
Talking with Creditors • Revised August 2004 • Page 4
This publication may be photocopied or reprinted in its entirety for noncommercial use.
Produced and distributed in furtherance of the Acts of Congress of May 8 and June 30, 1914. Extension work is a cooperative
program of Oregon State University, the U.S. Department of Agriculture, and Oregon counties. Oregon State University
Extension Service offers educational programs, activities, and materials—without discrimination based on race, color, religion,
sex, sexual orientation, national origin, age, marital status, disability, or disabled veteran or Vietnam-era veteran status. Oregon State
University Extension Service is an Equal Opportunity Employer.
Published March 1992; revised August 2004.