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I. PERSONAL DETAILS
1.1) Area of residence:
a) Rural
b) Urban
c) Semi-Urban
1. 2) Gender
a) Male
b) Female
b) Unmarried
1. 5) Educational qualification
a) Up to SSLC
b) HSC
c) Diploma
d) UG Graduate
e) PG Graduate
a) School Student
b) College Student
c) Business
d) Professional
e) Employee
b) Nuclear
b) Member
b) Rs.10001 Rs.15,000
d) Above Rs.20,000
b) Rs.15001 Rs.25,000
c) Rs.25,001 Rs.35,000
d) Above Rs.35,000
c) News Paper
d) Existing Customers
2.2) How long have you been knowing about online shopping?
a) Upto 2 years
b) 2 to 3 years
c) 3 to 5 years
d) Above 5 years
2.3) How many years do you purchased the product through online?
a) Up to 1 year
b) 1 to 3 year
c) 3 to 5 year
d) Above 5 year
2.4) How many time purchased the products through online in a year?
a) Up to 2 times
b) 3 to 5 times
c) 6 to 8 times
d) Above 8 times
b) Rs.2000 to Rs.5000
c) Rs.5000 to Rs.10,000
d) Above Rs.10,000
b)Clothing
d)Footwear
e)Others
c)Kitchen Products
b) Parcel service
c) Door delivery
d) In store pick up
2.8) Do you feel online shopping better than the traditional shopping?
a) Yes
b) No
Factors
Company reputation
Variety of product
Offers
Brand
Product price difference between online & store price
Speed delivery
Product quality
Low service charge
Product returned system
HA
DS
HDS
2.10) Mention your level of Awareness for the following factors while making online purchase.
HA Highly Aware
S.NO
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
A Aware
FACTORS
Discount / Offers
Brands
Design / Varieties
Procedure to make purchase
Terms & Conditions
Mode of payment
Guarantee & Warranty
Procedure for cancelling the order
Procedure for returning the products
Procedure to make purchase
Delivery Charges
Duration of delivery
Order tracking facility
24 * 7 Customer care
HA
NA
HNA
Factors
Save the time
Product price
Security for money transfer
Product quality
After sales Service
Product return system
Door delivery
Discounts & offers
Payment producers
Method of online purchases
Got the ordered product
properly
Shipping charges
Period of time delivery
Packing of product
Guaranty & Warranty
Safety & security
HS
DS
HDS
3.2) Are you satisfied with the product catalogue on the snapdeal website?
a) Yes
b) No
b) No
b) No
b) No
3.6) Are you faced any problems during the time of online shopping?
a) Yes
b) No
b) Damage of goods
3.8) Suggestions
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