Anil Chapekar

Mobile: + 91-9860635626
E-Mail: anilchapekar2009@gmail.com
Address: A wing, Flat No. 17, Anand Park Co-Hsg Society,
Anand Park, Wadgaonsheri, Pune- 411014.
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CAREER OBJECTIVE: Seeking assignments in Service Delivery, Technical Operations and

Customer Relationship Management in the organization, which would give me an opportunity
to utilize my academic knowledge and technical skills for development of
professional/personal goals and organizational objectives in Customer Service Operations.
EDUCATIONAL DETAILS:
Education

Percentag
e

M.A. I (Sociology)

46.50%

B.A.

41%

H.S.C.

59.17%

S.S.C.

56.53%

School/College Name
R.S.Mundle Dharampeth Arts
and Commerce College
Nagpur
R.S.Mundle Dharampeth Arts
and Commerce College
Nagpur
R.S.Mundle Dharampeth Arts
and Commerce College
Nagpur
Vidya Mandir High school
Koradi, Nagpur

Universi
ty Name
Nagpur
Universit
y
Nagpur
Universit
y

Year of Passing
2004
2003

Nagpur
Board

1999

Nagpur
Board

1997

WORK EXPERIENCE:
Name of Company: TVS Electronics Ltd.
Designation: Executive- Field Operations.
Duration: 01st Feb 2011 to 30th Nov 2015.
Salary Package: Rs. 21,200 (In Hand).
Job Profile:
1. Handling the internal IT infrastructure more than 25 system.
2. Taking care of the PC hardware, basic software, internet, antivirus, and email related
issue.
3. Leading and managing the Dell service engineer and operation team.
4. Attending the Dell escalation calls.
5. Download the Dell service calls from SAP CRM and schedule with customer and
handover the calls to engineer base on the level of calls (L1, L2, and L3).
6. Monitoring and focusing the calls closed within SLA. Updated the every calls status in
SAP CRM.
7. Handling the TVSE Vendor Management for Dell Operation for Tier 2 location.
8. Giving the process and technical training to newly joined engineers. Providing the
onsite training to newly joined engineers.
9. Preparing the weekly and monthly performance review and share to managers.
10.Conducting the weekly review of performance with engineers, focusing the engineer
productivity, short falls and encourage the engineers to achieve the set target.
11.Providing the process and technical Dell training to newly joined engineers.

Name of Company: Aparajitha Corporate Services Pvt Ltd.

Designation: Customer Support Engineer.
Duration: 20th Oct 2008 to 31st Jan 2011.
Salary Package: Rs. 10,170 (In Hand).
Job Profile:
1. One Year deputed as residence engineers at client site (TVS Motor Company), Handling
the day to day issue related pc hardware, software, antivirus, SAP application, MS
outlook emails, network.
2. One year worked as a Dell field service engineer. Attended the day to day Dell warranty
calls provided by Team Leader and close the call within the SLA.
3. Three months worked as Dell Residence engineer at client side Sungard Solution,
Kharadi.
Name of Company: INDOTECH.
Designation: Customer Support Engineer.
Duration: 17th April 2006 to 17th Oct 2008.
Salary Package: Rs. 7,500 (In Hand).
Job Profile:
1. Handling the day to day desktop, laptop, printer and network related issue of the AMC
site.
2. Providing the remote support to AMC sites user by using third party tool (Team Viewer,
Amey Admin).
3. Assembling of the new computer systems and windows operating system installation
and many other software installations as per the clients requirement.
4. Installation, configuring & troubleshooting of MS outlook and antivirus software.
Name of Company: Aplink Computer Solution Pvt Ltd.
Designation: Desktop Support Engineer.
Duration: 15th Jan 2006 to 15th April 2006.
Salary Package: Rs. 4,500 (In Hand).
Job Profile:
1. Handling the 50 computers system at the client site (Mind-SOL BPO). Handling of
various types of software packages installation.
2. Installation, Maintenance and troubleshooting of windows operating systems and basic
software.
3. Handling the internet and LAN related issue and resolve the issue with minimum
downtime.
4. Handling the MS outlook related issue.

SKILL:
1.
2.
3.
4.
5.
6.
7.
8.

Hands of experience on technical support, customer support.

Team handling more than 25 engineers.
Vendor Management.
Good knowledge of MS Office.
Good Knowledge about the Server 2008,2012
Good Knowledge about Active Directory, DNS, DHCP, WDS, WSUS.
Hand of experience on MS Outlook.
Good knowledge of VMware Workstation, VMware, Hyper V, ESXi, ESXi server.

9. Hands on experience of using third party remote desktop tool like Team viewer, ammy
admin, vnc server.
10.Good knowledge of SLA.

Training and Certification:

1.
2.
3.
4.
5.
6.
7.

Completed SERVER 2008, 2012 Training from IIHT, PUNE.

Completed VMware, Vsphare 6.0 Training from IIHT, PUNE
MCP certified.
Attended Dell notebook, desktop and workstation training in Chennai in Oct 2008.
Attended softskill training in Pune in Sep 2013.
Attended softskill training in Pune in Nov 2014.
Attended softskill training in Pune in Oct 2015.

Achievement and Award:

1.
2.
3.
4.
5.

Received Team of the Month award from the TVSE in month May2014.
Awarded by DELL for the excellence and lasing performance in year 2011.
Received award of excellence performance from the brand DELL for the year 2010.
Spot ARC award received from the client (TVSE) for the month Oct2010.
Award received from brand Dell for the best Customer Experience (feedback) in year

2010.
6. Appreciation award received in term of customer support, sales and projects in year
2007-08.
Personal Details:
Name
: Anil Chapekar
Date of birth
: 20th Sep 1981.
Sex
: Male.
Marital Status : Married.
Hobbies
: Surfing Internet and Like to learning new things in IT.
Language known : English, Hindi & Marathi.
Permanent Address: 55, Premvilla Apart Flat no 102, Shivaji Nagar, Nagpur-440010.
Declaration:
I consider myself familiar with important Computer Engineering aspects. I am sincere in
all my endeavors and has a good co-ordination skill to work in a team. I hereby declare that
the above mentioned information is true to the best of my knowledge and belief.
Reference:
1. Mr. M. K Aseem- Program Manager (TVS Electronics Ltd)
2. Mr. Chetan Kumar Branch Head (Redington India Ltd.)

Date:
Place: Pune

(Anil Chapekar)