RUN SAP: SIMPLIFYING COMPLEX APPLICATION

LANDSCAPES THROUGH STANDARDIZATION

www.wipro.com

Introduction
The modern organization is faced with a fast evolving landscape

the most out of my IT investment post-implementation in terms

in the wake of volatile and interconnected markets, unpredictable

of efficiency and economies of scale?

consumer demands, rapid technology changes, stringent regulations

and increased mergers and acquisitions. With this comes the need
for a large-scale enterprise transformation even as organizations
are increasingly being forced to reassess the efficiently of their
existing IT systems in order to meet the complexity of maintaining
business critical applications while reducing costs.

Addressing these complexities in the SAP landscape requires a

comprehensive solution management concept with end-to-end
operations for business solutions and processes.The SAP standards for
solution operations in particular are crucial as they provide customers
detailed information and guidance on implementing mission-critical
operations in a sustainable and scalable manner. Closely aligned to this

However, this is not an easy step considering that most enterprises

is Run SAP, SAPs unique methodology for the smooth implementation

now run extremely complex enterprise landscapes with business

of these solution operations and streamlined life cycle management.

processes running on multiple and disparate systems. What more,

the successful implementation of solutions is largely dependent on
the seamless integration and management of business processes
and related system components. This is especially true in SAP

Run SAP in conjunction with Wipros innovative, multi-tenanted

solution for delivery excellence - FlexDelivery' - extends the value
of SAP solutions and accelerates business value to customers by
integrating greater efficiencies and service quality in the solutions.

solution landscapes, and as they become even more complex and

integrated, customers are often left grappling with tough questions
such as How do I measure and control my business processes
performances? How do I anticipate potential issues and proactively
resolve them before they occur? How do I ensure that I am getting

This whitepaper from Wipro walks through the benefits of Run

SAP methodology and highlights how its integration with the Wipro
FlexDelivery model provides significant benefits to SAP customers
through strong standardization of support processes.

02

Run SAP: Simplifying Complex

Application Landscapes
Through Standardization
The Run SAP methodology has been specifically developed to
help SAP customers optimize the implementation and ongoing
management of end-to-end solution operations, with a deep focus
on application management, business process operations and
administration of technology platform. A phased methodology
founded on industry knowledge and best practices, Run SAP
provides the necessary standards, processes, content and tools
for managing SAP solutions across heterogeneous and complex
environments. This in turn enables customers to lower TCO and
improve business processes by ensuring a seamless and efficient
set up for operations and technical infrastructure across the entire
lifecycle of SAP applications.

RUN SAP
ROADMAP:

Apply a continuous application management strategy throughout

the entire life cycle of the SAP applications
Reduce costs and risk in operating end-to-end SAP solutions
Gain transparent, high-availability business processes
Develop a more systematic approach to upgrades, patches,
extensions, and optimizations
Implement SAP enhancement packages without downtime
Simplify conversions to SOA
Deal effectively with complexity, technologies, and compliance
requirements
Develop and deploy resources in a targeted manner
Plan changes systematically and avoid production downtime

Assessment &
Scoping

Operations &
optimization

range of methods, tools, accelerators, and processes as follows:

Extending the Value of Run

SAP with Wipro FlexDelivery
Design of
Operations

Providing
assistance across
each phase

As a leading SAP global services partner, Wipro has an established

array of application management and support services to SAP
customers. By deploying the Run SAP methodology as a seamless
extension of its support services, Wipro provides a comprehensive
and integrated support for SAP customers to manage their

Handover into
production

Set-up of
operations

complex enterprise application landscape. What makes Wipros

FlexDelivery model stand out is its unique competency-alignment,
multi-tenant and outcome-based approach that help customers
handle the fluctuations typical in application maintenance and

Based on the SAP Solution Manager, an application management

solution that enables customers and partners to implement end-toend solution operations, the Run SAP methodology comprises four
main components SAP standards for key solution operations, industry
best practices documents, a roadmap for end-to-solution operations,
support services and training courses.
The Run SAP methodology enables SAP customers to benefit from a

support. .This in turn enables Wipro to deliver AMS in a consistent,

predictable, and scalable manner. FlexDelivery further provides
SAP customers with a complete roadmap to run their end-toend operations in a defined manner using integrated processes
and in-house methodologies and tools. It also allows customers
to leverage Wipros shared resource pools and infrastructures
through FlexDelivery centers located around the globe.

03

FlexDelivery-Run SAP Value Proposition:

Integration of standards
The FlexDelivery model is based on five pillars with a focus on creating

Wipros FlexDelivery incorporates the Run SAP methodology into its

value for SAP customers. :

own implementation standards and acts as an end to end measure

for business process and transparency. The solution manager acts as

FlexDelivery Pillars Engaged to create Value

the basic framework of Flex delivery model toolset which helps in

the seamless delivery of Application Manager Server engagements. The
Tools

central solution manager is integrated into the operational framework

Process

Partners

right from the initial stages of support operations while different Run
SAP standards are adopted in different phase of the support cycle. The
low hanging technical standards like System Monitoring, Root Cause

People

Technology

analysis (RCA), Central Performance History (CPH), and System

Administration are adopted very early in the support cycle. The

Competency aligned teams

that ensure availability of
specialist skills and business
process support which
in turn offers real time
scalability of competency
capacity by 20-25%.

Best in class delivery

processes by aligning
support processes to ITIL V3
standards, Six Sigma process,
ISO 27001, ISO 20000
certified.

Integrated tools that facilitate

automated support delivery
processes. These tools span
Governance, Knowledge
Management and Service
Delivery through business
process management to enable
efficient service delivery.
These tools combined with
the Run SAP Solution Manager
provide the necessary
technical transparency, depth
and efficiency.

FlexDelivery model with its multi-tenanted approach is leveraged to

bring the best practices for quick implementation of these standards.
Further enhancements and standards are adopted as the journey
towards stabilization and value addition continues in a phased manner
as follows:
Phase 1: Transition Run SAP preparedness and gap analysis. Base
standards such as centralizations administration/monitoring, solution

Virtual Global Delivery

Centre The FlexDelivery
model leverages Wipros
global delivery centers
to support its customers
with the necessary delivery
infrastructure and security
controls.

Partnership alignment
Wipro is supported by
Global Partnership of SAP
for managed services and
is also a Run SAP Global
Implementation Partner.
Wipros FlexDelivery
operations have been
specifically credited and
certified by SAP as part
of its managed services
certification.

documentation and root-cause analysis allow for seamless transition

through proactive incident management and problem management.
Phase 2: Stabilization- Implementation of base standards and tool integration.
In this phase, service desk implementation and change management is
carried out to help in stabilization of the engagement.
Phase 3: Sustenance/Continuous Improvements Implementation of
standards that support business level SLAs. Customers benefit from a
continuous endeavor for efficiency through effective management of
business process monitoring standards and system integrity.

04

Run SAP based FlexDelivery Framework

Run SAP Standards

Proactive
incident
management
using
Centralized
Monitoring

Effective
problem
management
using Root
Cause
Analysis

Run SAP preparedness, and

gap analysis

Transition

ASAP Phases

Purpose

Run SAP Standards

Updated

Project Preparation

Formal initiation of
project and
implementation
planning

Solution manage usage

strategy

Business Blueprint

requirements gathering
and conceptual design

business process
repository build,
solution
documentation, service
desk, ChaRM strategy

Realization

building solution and

integration testing

set up of central
monitoring, RCA,
Remote supportability,
test management,
initiation of business
process management,
CharM, CTS+ set up

Final Preparation

cut over planning, end

users training

SLA Management,
BPIM set-up, DVM
cockpit

Go Live and Support

solution confirmation,
transition to support,
project closure

Sol man system

preparedness,
Enhanced reporting

Run

ensuring operability of
solution

base lining support

parameters, BPIM fine
tuning, BLA's, End user
experience management

ITIL V3 Standards

Service desk
Implementation

Change
management
using
Charm

Implementation of base
standards and tool integration

Stabilization

As an extended value proposition, FlexDelivery

Business
service level
agreements
using BPIM
Standard

System
Availability Data Volume
Management

Implementation of standards
that support business level
SLAs

Sustenance

further incorporates

the Run SAP standards with its well proven ASAP methodology into
the implementation engagement.Thus, a well-defined and well-adopted

By adopting this combined methodology, SAP customers stand to

benefit as follows:

implementation methodology is rooted in the various Run SAP

standards across different stages of the implementation project. The
figure below depicts an over view of the Run SAP-FlexDelivery model
across different phases in the implementation projects.

Improved service quality and data management through increased

application and business process availability.
Reduced cost of ownership with reduced application support issues
due to enhanced change control post deployment and proactive

6 Phases of Implementation
Roadmap

monitoring. 10%-20% reduction in total cost of ownership

Improved customer experience with quick availability of business
processes, 10%-15% improvement in operational performance and
productivity, faster resolution times and reduced support issues.

05

Conclusion
The combined value delivered by Run SAP methodology and Wipros FlexDelivery enables SAP customers to benefit from a strong, integrated support
structure. With this framework of standardized standards and operations along with integrated support, customer can manage their SAP applications
efficiently by proactive monitoring of business processes, prevention of potential issues, improve system uptime and gain better control over changes
thereby leading to system stability.

Author
Sundararaman Sankaranarayanan

Senior SAP Delivery Manager and RunSAP Global Competency Head

Wipro Technologies.

About Wipro Technologies

Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that
delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience
and a 360 view of Business through Technology helping clients create successful and adaptive businesses. A company recognised globally for its
comprehensive portfolio of services, a practitioners approach to delivering innovation and an organization wide commitment to sustainability, Wipro
Technologies has 130,000 employees and clients across 54 countries. For more information, please visit www.wipro.com or mail info@wipro.com

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