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Table of Content
1. Scope & Objective of the project________________________3
1.1.
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The scope of the pilot Demo would be restricted to one process of the Customer.
The entire pilot project consisting of training and execution has to be done jointly by
CUSTOMER and 3i Infotech resources. CUSTOMER selected resources would be
helping the project from all angles.
The pre requisites to the Pilot project would be the deep dive of the selected process
which could be 2 to 3 days. This is for understanding the processes as well as to observe
the business process accounting flow
Training of the resources selected for the pilot would be for two days consisting of one
day classroom training and one day simulation training offshore.
The pilot Demo would be for a day and one or more than one staff from 3i would be
entering the data in the system depending on the processes so that the customer would
be able to observe the productivity per person.
Pilot would be on dummy data on a Test instance of the system. CUSTOMER would be
providing the suitable environ for the pilot project to be deployed.
Data collection plan for measuring the output of the pilot project would be understood and
agreed to by both parties.
One resource would be traveling from Chennai to Dubai for the coordination of te Pilot
Demo and all logistics would be handled by 3i Info tech EMEA team / CUSTOMER as the
case may be.
1.1.
Evaluate the results of the pilot Demo in terms of Productivity, Quality and TAT and compare it
with the customers own performance.
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Need evaluation criteria accepted by both parties before the start of the pilot.
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5. Project Plan
Tasks
Duration
Deep dive
Logistics and Visa ( Happen parallel to recruitment)
Class room training
On the job simulation training
Pilot Demo
GO / NO GO decision
3 days
2 days
1 day
1 day
1 Wk
6. Amendment History
Ver. No.
1.00
Date
28th August, 2007
Division: BPO
Document Classification: Internal
Amendment Details
Remarks
Original Issue
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