2-24-2016

To: Hiring Manager

I have over 20 years software engineering experience in a variety of roles including project management, software
development, customer support, marketing, system testing, and engineering management. My skills include
partnering with various business unit teams, leading technology projects, learning technical products quickly,
managing issue and escalation resolution, overseeing local and offshore resources, coaching employees,
supporting customers, and driving results. In addition, the last five years I have been an investor and resource for
two startups where I helped raise money, recruit engineers, support customers, provided demos, delivered
product presentations, and installed hardware and software. You will find I enjoy working with customers, am a
team player, and work diligently to deliver high quality service and products.
I would welcome the opportunity to interview with your team and can offer you additional references if you wish.
Please contact me to setup an interview.

Best Regards,

Tom Graham
408-582-2038

Thomas E. Graham
tograham@sbcglobal.net

408-582-2038(cell)
https://www.linkedin.com/in/tograham
Technical Project Manager or Program Manager
Project Management | Leading Teams | Virtual Collaboration
SDLC | Software Development | Customer Advocacy

Summary of Experience:
Over 20 years software engineering experience in a variety of roles including software development, support, marketing,
system testing, and engineering management. My skills include partnering with various business unit teams, managing issue
and escalation resolution, overseeing local and offshore resources, leading projects, learning technical products quickly,
coaching employees, and driving results. In addition, the last five years I have been an investor and resource for two
startups where I helped raise money, recruit engineers, support customers, provided demos, delivered product
presentations, and installed hardware and software. You will find I enjoy working with customers, am a team player, and
work diligently to deliver high quality service and products.
Computer Science degree from California Polytechnic State University San Luis Obispo. PMP and Certified Scrum Master
with Project Management Certificate from Washington University. Cisco CCENT certified.
Switches and Routers
Escalation Resolution
Project Management

Technical Support
Budgets and Risk
Performance Analysis

Vendor Management
Network Security
Network Management

Ultrasound and Paypoint Systems Startups, Sunnyvale, CA

10/2009 - present
Medical Imaging Startup Investor and advocate. Provided project management and marketing help, recruited key
engineering team members, and delivered $270K in investor money.
ATM and Point of Sale(POS) systems investor and resource. Provided onsite customer support, sales presentations,
installations, training, and solicited over $500K in investor money.
PG&E energy auditor delivering detailed energy audits to two customers saving over 20%.
Provided a data analytics study to improve customer acquisition and retention for Baja Fresh.
Project managed and led training classes, facilitated meetings, presented courses, and provided interview coaching
for ProMatch members.
Ciena Corporation - Lab Manager, San Jose, CA
2/2013 - 6/2013
Contract manager supporting the software engineering lab. The work included installation and maintenance of IXIA
and Spirent hardware and software, lab inventory, process improvements, HVAC, power requirements, Ciena
equipment installation, equipment organization, ISO 9000 support, and space planning.
Cisco Systems, Inc. - Engineering Manager, San Jose, CA
11/1999 9/2009
Managed teams of up to 22 people in a large matrix organization with shared resources. My responsibilities
included leading and directing teams, project definition and execution, running three to five projects at a time,
mentoring and coaching employees, writing reviews, investigating personnel issues, and delivering results.

Project manager for over 70 Catalyst 4500 software releases delivered to over 100,000 customers. Oversaw all
projects as cross business unit endeavors with multiple stakeholders, shared resources, and global teams. Specific
tasks included: learning each projects new features and business strategy, defining the project scope and schedule,
documenting the project plan while evaluating risks to the project, budgeting, coordinating and managing hardware
and software resources, establishing the team, running agenda based meetings, publishing meeting minutes, and
reporting business level status updates. Each project required working across different business unit management
styles, product life cycles, and business processes. Technology included: Microsoft Windows Excel, Word, Outlook,
Project; Cisco technology and tools(switching, routing, security, network management, ATS, EDCS, SDLC), Catalyst
products (65xx, 45xx, 35xx), system testing, power testing, SNMP network management, testing (manual,
regression, and ATS automation), Windows test automation, Cisco Network Assistant, RFID, Traffic Test Tools
(Spirent, IXIA), and testbed power management tools.
Lab Manager for the business unit. Provided lab and network administration services including internal network
support with ticketing system, hardware PC and UNIX desktop selection and support, procurement team, ISO audits,
equipment sharing via reallocation WEB page, space planning, equipment sharing, ordering, and RFID hardware
tracking. Maintained over $20M in IXIA and Spirent equipment.
Sourcing and staffing for more than twenty engineers, writing Statements of Work (SOW), writing contracts,
managing contractors, and justifying expenditures.
Defined and coordinated business unit test group budgets while forecasting eight quarters of spending. Presented
budgets to the director and controller.
Business initiatives and tasks I managed include:
1. Developed the high density Cisco 4500 chassis high power testbed for all DC and AC power supplies, the 802.3af
RJ45 inline power testbed, the high performance network traffic testbed, and the high density voice over IP
phone testbed.
2. Designed and coordinated technical training for offshore engineers. Developed and documented the interview
process and product test process for the quality assurance team.
3. Defined and prototyped a green energy saving strategy for engineering labs, EDVT labs, feature testbeds, and
regression testbeds. Goal was to save 30% in energy costs.

Additional Education and Classes - Stanford Advanced Program Management classes Converting Strategy into Action and
Leadership for Strategic Execution. Managing Offshore Teams, Managing People, Managing Contract Resources,
Managing Staffing, Portfolio Management, Computer Network and Internet Security Fundamentals, and Risk Management.
Education --- PMP Certified Jan 2011, CCNA Boot camp, PG&E Energy Auditing Techniques for Small and Medium Size
Commercial Facilities, Network Security, Management I and II, Managing in the Law, Managing Contractors, Risk
Management, Portfolio Management, Clean Technology Overview, Peak Day Pricing, Hiring within the Law, Staffing,
Managing Offshore Teams, Managing People, Managing Contract Resources, Portfolio, and Project Management.
Products worked on include: ATM and Paypoint Systems, Windows/MAC product applications, network management
platforms, client server (cloud) based products, Cisco routers and switches, Microsoft Office products, WEB applications,
traffic generators, UNIX development, and network test tools.