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INTRODUCTION
1.1
Introduction
b.
To reclaim leadership with in the national financial community and share its
experience to other financial institution or companies.
c.
d.
To convenient to the people about the economics progression of the country and
their family to fulfilling that need by providing of the country.
e.
To render service to the people whether rich or poor and to contribute to the
nation's development with also need support and best wishes of all which it has
confident will be fourth coming.
f.
ii.
iii.
Bank guarantee letters, credit creation as issue letter and credit cards etc.
iv.
v.
vi.
Invest in government services and treasury bills of its certain position of fund.
vii.
Cheque payment
2
Investment advice.
x.
xi.
xii
ii.
iii.
iv.
The professional and friendly services are extended by the depth and strength of
the entire KIST staff with access to the broad range of financial services for the
business and individual needs of the customers. KIST emphasizes long-term customer
relationship based on value-added services.
Chairman
2.
MD/CEO
3.
4.
Rajendra Shakya
5.
6.
Director
7.
Director
8.
Rachana Tuladhar
Director
9.
Dr. Dandpani
:
:
Director
Director
Director
Director (Specialist)
Bhesraj Khatiwada
2.
3.
Managing Director/CEO
4.
Pragun Shrestha
5.
Company Secretary
6.
Surendra Chandra
Finance Dept.-Head
7.
Ranjan Pandey
Branch Co-ordination-Head
8.
Mukund Subedy
9.
10.
Mahesh Bhattrai
11.
Sudesh Devkota
Loan Dept.-Head
12.
Ishwar Karki
13.
14.
Madhusudan Sharma
15.
Manjayraj Pandey
16.
HRM-Head
1. Main Branch
2. Butwal Branch
Anamnagar, Kathmandu
3. Pokhara Branch
4. Lalitpur Branch
Jawalakhel, Lalitpur
6. Sukhedhara Branch
Sukedhara, Kathmandu
7. Nepalgunj Branch
8. Biratnagar Branch
9. Manigram Branch
Manigram, Rupandehi
Guleriya, Bardiya
Siddharthanage, Bhairahawa
Jhapa-10, Damal
Bager Pokhara
Narayangath Chitwan
Phone No.: 056-533526
Charikot,Dolkha
Koteshwor Kathmandu
Sinamangal Kathmandu
Mahendrapath, Dharan
Damauli, Tanahu
Tandhi, Chitwan
Suryabinayak, Bhaktapur
Darbarmarg, Kathmandu
Jorpati, Kathmandu
Saibu
Adarshnagar, Burgunj
Tangal, Lalitpur
Main
Bazar,
Nagarpalika
Amatpath, Butwal
Kalimati, Kathmandu
Phone No.:
071-541171/72
Kalanki Plaza
Gonguwo, Kathmandu
Halchowk, Kathmandu
Sauraha, Bacheuli
Sankhmul, Kathmandu
Kausaltar, Bhaktapur
Devkota, Kathmandu
1.2
Study Background:
1.3
The main purpose and objective of this study is to know and acquire a proper
knowledge about the crux of the customer satisfaction with KIST bank services. The
salient objectives of selecting the topic can be well understood in the following points.
1.
2.
3.
Relate conceptual matter studied from the course of real life situation in the
work place and develop managerial skills.
4.
Help me to develop the conceptual and analytical knowledge about the financial
institution in Nepal and their functioning.
5.
To know about the customer's responses towards the services provided the bank.
6.
The determine the areas in the bank where it need to enhance its services to
improve relationship with customers and providing achievable solution to
increase the level of satisfaction.
7.
To explore the suggestion for improving and implementing them for better
services to its valued customs.
1.4
Statement of problem:
The main aim of the commercial bank is the maximization of profit and
minimization of the cost as far as possible the mobilization of resource they acquired.
If a commercial bank cannot adequate amount of deposit the result will be in loss.
Hence it will show to makes it changes in its policy, so that they can exit in the
competition of the commercial sector.
In reference of KIST Bank Ltd. due to some Nepal government policy that is
also called inactive policy, its French partner has to face difficulties in managing the
bank. Similarly Bank cannot open L/C of any customer without the permission of
Nepal Rastra Bank. Before opening the L/C, the customer must give their credit
information.
Bank should analyze in order to attract the depositors. Bank has to provide
different attractive facilities to the depositor so that a Bank can only run successful of
it can collect more deposit in the competition of the commercial sector.
1.5
This study has been conducted appropriately however there were several
complications which arose indigenously. At this research tries to justify the event in
accordance with the well known or already established tools and technique, emphasis
is not given to fundamental and decision oriented study.
Following limitation were observed during the course of study:
a.
The entire study is based on secondary data which has already been collected
and proceed by the bank employees so its reliability is questionable.
b.
Due to the confidential nature of banking sector, bankers do not give current or
relevant mainly based in the financial statement published by the bank.
c.
The data only focused on time period of the last 3 years i.e. from Fiscal year
2066/067 to 2068/069.
d.
The constraints or limited time has had an impact on shaping up the study
conducted.
e.
The analysis in the study has been conducted on the data available as of end of
this fiscal year. i.e. mid July of respective years. A change in this may affect the
conclusion of the study.
f.
This bank is newly opened as a commercial bank so the bank Ltd. statement is
very short.
1.6
Research Methodology:
10
1.7
Research Design:
Research design is taken as less descriptive but more prescriptive because the
historical secondary data has been employed of analysis. For conceptual framework
literature part more partially purpose. Some questions has been asked to the concerned
personnel who are considered as primary data and the secondary data includes the
annual report published by KIST Bank Ltd., review material collected from different
magazine, newspaper, and library etc such as data's information have been proceed
through various process like auditing, tabulating, and result has been interpreted in the
form of ratio, percentage, and different types of diagram for clear view.
In the above diagram, the researcher at the very first hand develops the
conceptual framework and in order to support and justify this, researcher generates
some authentic research question. Again, to test the hypothesis the researcher collects
required data both from primary and secondary methods and those collected data are to
be analyze & interoperated with the help of various statistical tools.
Figure No. 1.2
Research Process
Research
Problem
Hypothesis
Building
Data
Collection
11
Testing of
Hypothesis
Research
Findings
The above diagram shows the Internship Report research process of study while
preparing on "Total Deposit of KIST Bank Ltd."
1.8
Data Collection:
There are several methods of data collection but most the common and uses
ones are primary and secondary methods. According to Seltiw, write the looks as
quoted by Ritche (1989), the purpose of the various data collection technique is to be
procedure truth worthily evidence that is relevant to the need of the research being
done in the research report, necessary materials and collected from KBL. The methods
of research is consists of the following:a.
b.
Secondary data collection:The data use is already collected and used by others are known as
secondary data or we can say that all the external data outside the organization is
known the secondary data. It can be collected from various publication, internet,
or from the public views. I have uses the secondary data from:
Annual report of KBL
Using internet (ww.kistbankcom.np)
Financial formulae have been obtained from the book of different financial
management.
1.9
The research study has completed with various limitations. In the context of
Nepal, the data availability is the major problem for the research study. Besides this
following limitations are also found:
a.
b.
c.
d.
e.
The study has used only three year data for the sample bank.
f.
This study is conducted in the partial fulfillment of the thesis for the course of
Bachelor of Business Administration (B.B.A.)
13
C h a p t e r -
PRESENTATION AND ANALYSIS of DATA
2.1 Meaning of Liquidity
Liquidity is the part of assets, which can be used to meet the obligation. The
degree of liquidity depends upon the relationship between cash asserts plus those asserts
which can be quick money stock of economy.
In the case of Nepal, Liquidity denotes the money in use, in the current A/c,
Saving A/c, Fixed A/c, & money in Margin A/c, of the economic system. In general term
the aggregate money stock existing in economic is called liquidity.
According to commercial Bank Act 2031, total deposits in bank, Balance in
NRB and asserts declared by NRB as Banks Capital to pay cash in exchange deposits.
The cash balance & security that can be converted into cash with a very short period are
called liquid assets. This all shows liquidity of the bank.
2.2 Importance of Liquidity
The importance of liquidity is concerned very sensitive because if it cant
maintain the liquidity, it has to pay fine. So, there is a no dispute that liquidity is the most
important key for respect of the management assets and liabilities. Hence, the importance
of the liquidity id briefly described in point wise:i.
To meet the expense for the banks daily administrative work.
ii.
To control the economic fluctuation & to keep safe from risk.
iii. To full fill the demand of the debtor.
iv.
Provide security to bank.
2.3 Criteria for measuring Banks Liquidity
Liquidity is a importance aspect of bank. The state of liquidity of a bank
depends upon a several external factors. i.e. going rate of interest, demand & supply
Loan, Saving, & Investments fluctuation in size of financial markets.
The bank should be able to keep the liquidity in balance. The banks liquidity can be
measured by the following criteria:i.
Deposit investment
ii.
Investment in Assets
iii. Investment in Loan
iv.
Cash Reserve Ratio
v.
Structure of Bank
2.4 Ratio Analysis (Calculation & Analysis for Liquidity)
Ratio analysis is used to interpret the financial statement i.e. strength &
weakness of a firm in context of historical & current financial condition. We have
different types of ratios. Among them following are used to present the liquidity : 14
* 100
Table No - 1
F.Y. / Particular
Deposit Collection
Loan Proving
Rate in %
2065/2066
511978
211220
58.74
2066/2067
532066
74611
43.50
2067/2068
127456
97251
33.70
2068/2069
438465
272736
37.78
2069/070
397054
224145
43.54
source : www.kistbank.com.np
Deposit Collection = Fixed Deposit + Current Deposit + Saving Deposit
Loan Providing
= Primary loan providing in different sector
The above table shows that the liquidity position of bank in different financial
years. In every year, there is no lack of liquidity, but is in excess quantity. The bank only
requires 20 % of liquidity. It shows that the excess liquidity money in bank is
unproductive for it.
Now the above mentioned data are presented in diagram bellow : Figure - 1
15
Current Ratio =
current Assets
Current Liabilities = .. times
(Standard = 2:1)
Where,
Current Assets = Cash Balance + Balance with NRB + Balance with Bank
Current Liabilities = Bills Payable + Proposed & Dividend pay
Table N.- 2
Years
Current Assets Current Liabilities
Calculated Ratios
2065/2066
152507
224147
1.25
2066/2067
12128
164042
2.25
2067/2068
11385
264753
2.13
2068/2069
10784
108039
2.15
2069/070
8930
146449
8.25
source : www.kistbank.com.np
The Above table shows that the current ratios of
different F.Y. from 2065/066 to 2069/070 are higher than its standard. High current ratio
is better for the banks. The ratio is going an increasing trend per year till 2067/068 but
thereafter it decreases and again increases in last year 2069/070. High current ratio
indicates better liquidity position. However, it also indicates the excess investment in
current assets which have less or no earning power.
16
Figure- 2
In the given figure x-axis shows the years from 2065/66 to 2069/070 in which
the position of current ratios and y-axis shows the times of current ratios which is
calculated in above table. The current ratio is high in F.Y.066/067. So, it means this year
the liquidity position of KBL is better.
2.4.C
A fixed deposit is one where a customer is required to keep a fixed amount with
bank for a specific period. The bank pays a higher interest on such deposit. It time of
emergency, customer are permitted to borrow money on the security of his fixed deposit.
According to deposit mix strategy, fixed Deposit needs only 5-10% of liquidity assets
respectively.
Fixed Deposit to Total Deposit
F.Y. / Particular
2065/2066
2066/2067
2067/2068
2068/2069
2069/070
Fixed Deposit
Total Deposit
Table No - 3
Fixed Deposit
Total Deposit
152507
511978
12128
132066
11385
127456
10784
134808
8930
148848
source : www.kistbank.com.np
* 100
Ratio
0.30
0.10
0.09
0.08
0.06
The above table shows the decreasing ratio of fixed deposit with respect to total
deposit, which certified the declining liquidity condition of the bank.
17
The fixed deposit is long-term liability. Higher current liabilities cause lower
liquidity. The above mentioned data are polluted in diagram:Figure- 3
2.4.D
F.Y. / Particular
2065/2066
2066/2067
2067/2068
2068/2069
2069/2070
Saving Deposit
* 100
Total Deposit
Table No - 4
Saving Deposit
Total Deposit
318095
511978
113170
132066
111474
127456
124023
134808
139917
148848
source : www.kistbank.com.np
18
Ratio
0.61
0.86
0.88
0.92
0.94
The above table shows the decreasing ratio of Saving deposit with respect to
total deposit, which certified the declining liquidity condition of the bank.
The saving deposit is long-term liability. Higher current liabilities cause lower liquidity.
The above mentioned data are polluted in diagram:Figure- 4
F.Y. / Particular
2065/2066
2066/2067
2067/2068
2068/2069
2069/2070
Current Deposit
* 100
Total Deposit
Table No - 5
Current Deposit
Total Deposit
41376
511978
6768
132066
4596
127456
4044
134808
2976
148848
source : www.kistbank.com.np
19
Ratio
0.08
0.05
0.04
0.03
0.02
The above table shows the decreasing ratio of Saving deposit with respect to
total deposit, which certified the declining liquidity condition of the bank. The saving
deposit is long-term liability. Higher current liabilities cause lower liquidity. The above
mentioned data are polluted in diagram:Figure- 5
much, which is not profitable for the bank. Now the above are presented as bellow in
graph: -
2.4.G Profitability
KIST Bank is a commercial institution having profit motive . I provides to
its customer and get services charge in return. Bank charges interest on its lending and pay
interest on deposit collected. But it accepts deposit at a low rate and provides Loan out
higher rate. This difference between amounts of interest is gross profit and residential
amount of after deducting operating expenses is net profit. Higher profit causes higher
liquidity.
Interest Rate of Acceptance and Lending
Particulars
Interest on Deposit
Interest on Loan
Current A/c
Saving A/c
2.5%
8.5 - 12%
Fixed A/c
4%
source : www.kistbank.com.np
2.4.H Return on Assets
The ratio of net income to total Assets is called return on total assets. It measures
the return on all firms assets after interest and tax. It also measures the profitability of all
financial resources invested in the firms assets.
ROA
= %
21
Table No - 7
F.Y. / Particular
2065/2066
2066/2067
2067/2068
2068/2069
2069/2070
Net Profit
Total Assets
Ratio in %
-18009
589334
-3.06
22320
659737
3.38
24017
560620
4.28
-6185
553751
-1.12
4437
436833
1.02
source : www.kistbank.com.np
The above table shows that ROE is some year increasing & some year
decreasing trend. It indicates that the firm got high gain in some year and in few year
very poor strength. The above mentioned data are polluted in diagram:Figure- 7
2.4.I Remittance
Different modes of remittance are available with bank to transfer money from
one place to other. The amount, which is developed in a bank to send it to another branch,
is called remittance outward. This money remains in bank as liquid assets for a specified
period as the other hand, the amounts of cheque or drafts which are deposited into the
bank for collection are remittance inward. As remittance inward increases, the liquidity of
bank decreases.
F.Y. / Particular
2065/2066
2066/2067
2067/2068
2068/2069
2069/2070
Table No - 8
Remittance inward
Remittance Outward
1355670
1176480
1347667
1076470
1420170
1180520
2546006
2226396
4724926
4443892
22
Net
179190
271197
239650
319610
281034
source : www.kistbank.com.np
According to above table, that represents the inward remittance is higher than
outward remittance. It means bank should be kept more liquidity to payment of inward
remittance. For liquidity purpose, remittance should not be more difference, but this bank
should balance the remittance to earn profit and liquidity. The table shows inward
remittance is grow coming year. The above data in diagram is plotted as follows.
Figure- 8
23
C h a p t e r - I
S U M M A R Y, C O N C L U S I O N , A N D
R E C O M M E N D ATI O N
3 Summary Conclusion and Recommendation
3.1Summary and conclusion
This chapter deals in summary and conclusion of this study of liquidity
position of KIST BANK Janakpur. It deals the liquidity position about the KIST
Bank Janakpur. The financial statement of two years i.e.from2066 to2068 have
examined for the purpose of study. The liquidity position of KIST Bank is
admirable as its profit earning is increasing each year. This shows the bank is in
increasing trend best on the finding of analytical tools same conclusion have been
derived from the financial years, which are as follows.
i. Deposit investment ratio is favorable but is too much higher then required
standard. This excess liquidity is also responsible for low profit.
ii. Current ratio of KIST Bank shows the strong liquidity position but it
indicates the lower mobility of current assets, which is not good for a
financial institution.
iii.
The ratio of different deposit to total deposit shows an excellent result
because current deposit is eligible comparing with fixed a saving deposit.
iv.
Cash and bank balance has been rising by per F.Y. which creates a hopeful
situation.
v. Rate of profitability is low which is painful.But it is out come of marinating
more liquid assets as ideal than required standard.
vi.
There is not any question mark with respect to remittance with the help of
above analysis.we can conclude that the liquidity position of KIST Bank
,Janakpur is not satisfactory.Besides there mathematical tools,I have used
SWOT analysis which also indicates unsufficient but ineffective liquidity.
Here SWOTmeans:
S
strength
W =
weakness
Oppirtunity
Threat
24
Strength:
During my study period,I have found KIST Bank Janakpur, strength are as follows:
i.
It has moderately strong financial position.
ii.
Large no of account holder.
iii. Large market size.
Weakness:
i.
It has not computerized system.
ii.
Ratio modern is not introduced in branch.
iii. It has a rented building.
Opportunity:
Having good financial existence,this bank has not got any reasonable exploitation
opportunities.
Threat:
High competation,scattered Market size,sluggish economic growth,
political instability, wrong policies of KIST Bank, badwanes mushrooming of
financial institution are the threat of this bank.
3.2
study.
As per availability facts:
i.
Since the liquidity from the viewpoint of profitability is not satisfactory, the
bank is suggestion to utilize its total assets effectively to earn adequate profit
because immobilized assets are also responsible for low profit.
ii.
To increase the efficiency of staff, the management should provide on the job
and off the job tranning methods.
As per comparision:
Newly established bank are over taking KIST Bank so precaution must be
made in time. Not only this, adequate publicity and advertising should be made to
inform and attract customers and people. Modern technology should be initiated for
the customers to rapid in work.
25
BIBLIOGRAPHY
APPENDIX
SCHEDULE(A):-
Current liabilities
SCHEDULE(B):-
SCHEDULE(C):-
SCHEDULE(D):-
Total Deposit
SCHEDULE (E):
SCHEDULE (F):-
26