SCC Services Romania

Infrastructure Support Security Engineer - Iasi

General Overview:
Deliver security operation service to SCC service customers of converged infrastructure technologies, in line
with business standards, processes and contract entitlement.

Job Description
ROLE AND RESPONSIBILITIES
The main roles and responsibilities of this position include:

Adherence to SCC processes and procedures;

To deal with customer requests in line with Service definitions and SLAs;

Undertake personal training and development in line with departmental needs and in line with
Personal Development Plan agreed with Line Manager;

Effectively manage escalation to second line engineering colleagues;

Maintain an in-depth knowledge of industry standards relevant to the role;

Review and update SCCs internal knowledge base;

Ownership of support calls within the Event Management Tool;

Designing and implementing security workflows for SCC's Data Centre hosted infrastructures
according to vendor recommended practices;

Determining whether identified CVEs apply to the environment;

Vulnerability management principles, proper patch management and deployment;

Research of pending vulnerabilities, planning and maintenance of the patch management

environment as well as the overall patch management process and supporting documentation;

Dealing with customer requests in line with Service definitions and SLAs;

Providing regular updates to both the customer and the Service Desk of open events;

Management of information relating to customer incidents or service requests and the effective
communication of progress of such events to team project members, customers and involved 3rd
parties;

Provide regular updates to both the customer and the Service Desk of open events;

Performing as an integral member of the Infrastructure Patch Management and Security Team ;

Run security audit reports for User Accounts, Administrative Rights and Passwords;

Monitoring and Reporting users activities within customers environment;

Suggesting and providing IT solutions to business and management problems;

Ensuring that all SCC users managing customers environment comply with industry standards.

SCC Services Romania

SKILLS, KNOWLEDGE AND EXPERIENCE

Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and
business staff;

Advanced English language skill very good verbal and written skills (C1);

Identify the work required and organise, facilitate and / or perform the work with only limited
guidance from line management;

Good analytical skills, structured and methodical approach;

Highly organise, with the ability to plan ahead for short to medium term objectives;

Commitment to Quality Standards and continuous improvement;

Good knowledge of Microsoft technologies - up to Windows Server 2012, Exchange Server 2013,
Windows 8 and Office 2013 / Office 365;

In depth knowledge of Active Directory technologies, PowerShell queries for AD modules, System
Center Configuration Manager, WSUS.

PREFERRED SKILLS

Technical knowledge and exposure to Microsoft Server OS products, services, tools and processes;

Working experience with Microsoft and VMWare products;

Qualifications CompTIA Security+ and other security related certifications;

Strong knowledge of the ITIL processes.