Intrasoft Technologies

Human Resources

Form: CMM
Revision: 0

COMPETENCY MAPPI NG
MODEL
TEAM:__________________
LOCATION:___________________
TEAM LEADER:____________________

FINANCIAL YEAR: 2007-08_

Intrasoft Technologies
Human Resources

Form: CMM
Revision: 0

STEP 1:
Questionnaire:
PART I:
What is the main purpose of your job?
____________________________________________________
What are the Key Result Areas in the job?
____________________________________________________
What are the major challenges in the job?
____________________________________________________
PART II
What kind of academic qualification is required for this position?
____________________________________________________
What are the major skill sets needed in this position?
____________________________________________________
What kind of experience would be beneficial for this position?
____________________________________________________

Identification of the Key Behavior Indicators required:

To be rated in the scale of 1----10.

1-2=Unacceptable (consistently fail to meet the requirements.)
2-4= Marginal(does not meet the requirements)
5-6=effective(meets requirements)
7-8=V.Good (proactive)
9-10=Outstanding (consistently exceeds requirements.

Intrasoft Technologies
Human Resources

Form: CMM
Revision: 0

Intrasoft Technologies
Human Resources

Sl.
no

A
1

Competencies
Job competencies
Technical expertise
Job Skills
Job Knowledge
Job attitude

Team Work
Promotes a feeling of well being in the team.
Collectively handles the problem rather than imposing
it on one person.

Communication
Has effective presentation skills
Has the ability to present & persuade with varying
viewpoints
Has the ability to present & persuade with varying
viewpoints
Has the ability to defend and explain issues and
Resolves interpersonal problems of the work place

Organizing and Planning

Work under tight deadlines and handle multiple
concurrent activities.
Mobilizes resources to get the job done
Effectively schedules and organizes the department
activities

Problem-Solving & decision Making

Ability to identify the underlying main problems.
Clear and logical in decision making
While decision making keeps in mind the long term
perspectives of the organization

Analytical ability
Analyses and solves problems by dealing with the
facts
Formulates alternatives and creative solutions to
problems
Generates immediate and practical solutions to
routine problems
Sees different aspects of the problem and focuses on
key issues

Responsibility

Form: CMM
Revision: 0

Self

TL

HR

Total

Avg

Avg

Intrasoft Technologies
Human Resources

B
1

Behavioral competencies
Attitude
Has a positive attitude towards work and people.
Is calm and poised while working under high pressure
situations
Acts to promote cooperation and trust within the team
Readily admits mistakes& is willing to learn from them.

Leadership
Sets out clear standards and goals
Motivates others to achieve and maintain high
standards
Works to reach consensus & agreement wherever possible.

Identifies and shares success stories

Interpersonal skills
Understand the problems of the people and tries to
help them.
Develops & Maintains positive work relationships with
others.
Resolves interpersonal problems of the work place

Self-management, Self-motivation and Selfknowledge

always strive to achieve a standard of excellence
show persistence in pursuing goals
Possess accurate self-assessment skills in evaluating
own strengths and weaknesses

Innovation & Creativity

Shows willingness to experiment with new things.
Develops original approaches to non-routine situations
Encourages innovation and creativity in others ,
supports new ideas.

Proactivity
Seizing opportunities as they arise
Handling crises swiftly and effectively
Exceeding the bounds of ones formal authority

Steadiness and conscientiousness

Stamina & Adaptability

Sustain and work long hours
Flexible and positively adapts to change in work place
Maintain high performance under stress

Form: CMM
Revision: 0

Self

TL

HR

Total

Avg

Avg

Sl.
no.
1
2
3
4
5
6
7
8
9
10
EMPLOYEES

STEP 3
Critical Event Interviews
What experience have you had working on a team?
Stamina & Adaptability

Steadiness and conscientiousness

Proactivity

Innovation & Creativity

Self-knowledgeSelf-management, self-motivation &

Interpersonal skills

Job competencies

Leadership

Attitude

Responsibility

Analytical ability

Problem-Solving & decision Making

Organizing and Planning

Communication

Team Work

Technical expertise

Intrasoft Technologies
Human Resources
Form: CMM
Revision: 0

TEAM SCORE CARD

Behavioral competencies

Total
Aver

Intrasoft Technologies
Human Resources

Form: CMM
Revision: 0

What skills and personal qualities have you contributed to the teams you
have been part of?
Tell me about the most difficult person you have worked with.
What kinds of people do you enjoy working with?
What kinds of people frustrate you?
What qualities do you admire most in others
Tell me about a time when your work or an idea was criticized.
Tell me about a time when you felt under pressure.
Tell me about a time when you felt frustrated by your work.
How would you respond if a project you had been working on was reassigned to someone else or shelved?
What makes you laugh?
Describe something creative that you've done.
What has been your most satisfying/ disappointing experience?

STEP 4:
Content Analysis
-Group behaviours
-Match behaviours to competencies
-Evolve new set of competencies if any
-Match behaviour indicators to the new competencies identified.
-Review the model and make corrections