ISO 9000

QUALITY MANAGEMENT SYSTEM

MANAGEMENT BRIEF

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF FEB 2014

KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

(FEB 2014)

ISO9000STANDARDSONQUALITYMANAGEMENTSYSTEM

1.

INTRODUCTION
Today, more than ever before, it is important to match your services and products to the
needs of your customer. As the business environment becomes increasingly
competitive, customers are more and more demanding where quality is concerned.
Therefore the adoption of a Quality Management System (QMS) should be a strategic
decision by an organization to ensure delivery of service and/or product to the
customers specification.

2.

THE ISO 9000 SERIES OF QUALITY MANAGEMENT STANDARDS

ISO 9000 series of Standards on Quality Management (see Appendix 1) were
developed by the International Organization for Standardization (ISO). Over 1 million
companies worldwide have been registered as meeting the requirements of the
certification standard ISO 9001. The organizations range from large multinationals to
single employee companies in manufacturing and service sectors as well as private and
public sectors. The vast majority of these companies report improved internal
operational efficiencies, enhanced customer satisfaction and consistency and
predictability of the operations.
The latest revision of the certification standard is the 2008 edition in which organizations
are to ISO 9001:2008: -Quality Management System Requirements. The standard
places emphasis on customer satisfaction and uses the process approach as a means
to continual improvement of the Quality system. The standard addresses all activities of
the company including the role of the Top Management in the Quality Management
System. Adequate resources must be provided to implement and maintain the system.
Once implemented the Quality System becomes an effective management tool giving
the company the benefits listed in (3) below.

3.

BENEFITS OF IMPLEMENTING ISO 9000 STANDARDS

Benefits enjoyed by companies implementing ISO 9000 Quality Management System:

Increased Customer Satisfaction

Improved quality of products and or services

Improved Consistency in operations

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KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

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Increased operational Efficiency (Less mistakes, re-work, Waste and better use

of time and resources)

4.

Better-Motivated Employees

Improved communication (both internal and external)

Increased competitiveness

Wider Market Opportunities

Increased profits

PROFILE OF KEBS
The Kenya Bureau of Standards (KEBS) is a statutory organization of Government,
established by an Act of Parliament (Cap 496) in 1974. KEBS is the National Standards
Body (and is a member of ISO) and as such is mandated by the Act to perform the
following activities:
i. Development of Kenya standards
ii. Assistance in Implementation of Standards (Kenya and international)
iii. Product Certification (Issuance of the various Marks of Quality)
iv. Quality Inspection of Imports
v. Management Systems Certification
a) Quality management system (ISO 9001)
b) Environmental Management Systems (ISO 14001)
c)

Food Safety Management Systems (ISO 22000) Certification

d) Occupational Health and Safety Management Systems (ISO 18001)

vi. Training in various fields of standardization and conformity assessment
vii. Laboratory product Testing Services
viii. Metrology and Calibration
ix. Handling Consumer Complaints
(Kindly visit www.kebs.org for more details)

5.

ISO 9001 CERTIFICATION BY KEBS

KEBS offers Training and certification services to Industry on ISO 9000 QMS. The following
services are offered to assist the organizations achieve optimal benefits from the
standards:-

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KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

(FEB 2014)

Sale of all standards in the ISO 9000 series

Training and creating awareness on the standards to all members of an organization

Training on the use and implementation of the standards
Training of Internal Auditors for continuous assessment of the Quality System.
Training on procedure writing leading to the development of the necessary
documentation (Manuals, Procedures and Work Instructions).
Certification to the standard
KEBS through the National Quality Institute (NQI) is registered with the National
Industrial Training Authority (NITA)

6.

CLIENT LIST
KEBS has certified the following organization to the ISO 9001 certification scheme as at
Feb 2014. KEBS assures international recognition of the certifications through the ISO
17021 accreditation by the RVA of Netherlands. These certifications are therefore
traceable to the International Accreditation Forum (IAF) as well as the local accreditation
authority KENAS
Sn

Certified organization
Capital Markets Authority
Central Glass Industries Ltd,
Coastal Bottlers Ltd,
Coffee Research Foundation
Color Creations Ltd
Continental Products Ltd
Corn Products Ltd
Council of Legal Education/Kenya School of Law
East African Portland Cement Company Limited
Egerton University

For the updated and current list of valid certification, please visit the website:
www.kebs (certification).certified firms

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KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

(FEB 2014)

APPENDIX 1
THE ISO 9000 SERIES OF STANDARDS

Standard

Title

ISO 9000:2005

Quality Management Systems Fundamentals and Vocabulary

ISO 9001:2008*

Quality Management Systems Requirements

ISO 9004:2009*

Quality Management Systems managing for the sustained success

of an organization- A quality management Approach

ISO 19011:2011

Guidelines for Management System auditing

ISO 10005:1995

Quality Management Guidelines for Quality Plans

ISO 10013:2001*

Guidelines for Quality Management System Documentation

Standards recommended for purchase initially.

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KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

(FEB 2014)

STEPS (ROADMAP) TO CERTIFICATION

Step

Activity

Activity Description

Respons

Duration

ibility

1.

Top

Design and

top Management and Senior

Management Staff sensitised to
make them understand the ISO
9000 QMS and be able to make
informed decision on the ISO 9000
QMS process
This training will equip the
implementers with the necessary
knowledge and skills to design
develop and implement the QMS.
The course will cover requirements of
the
standard
including
the
development of the necessary
documentation
Entails the development of QMS

Documentatio

documents These are:

n of the QMS

Quality manual

Procedure

Work Instructions

management/
Executive
briefing
2.

Middle
(Implementer)
Training

3.

4.

Internal
Quality Auditor
Training

Implementatio
n of QMS

The purpose is to equip participants

with the skills of auditing internally
the ISO 9000 QMS (as described in
the documented system)
This will include implementing the
system as defined and generation of
records to provide evidence of
conformity. Internal quality audits &
management reviews to be used to
improve the system
On confirming conformity to QMS
requirements and suitability of the
system, the organization to apply
for certification

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Approx
Fee

Kshs
Half-day
KEBS

80,000
plus VAT

Kshs
210,000
KEBS

CLIENT

3 Days

plus VAT

4 Months
N/A

Kshs
210,000
KEBS

CLIENT

3 Days

6 months

plus VAT

N/A

KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF
Respons
Step Activity
Activity Description

(FEB 2014)

Duration

ibility

6.

7.

Stage 1 audit

Stage 2
(certification)
audits

8.

Corrective
Action
Implementatio

Establishing the existence of the

QMS and undertaking preliminary
audit (Checking that the documents
are in compliance with the
requirements of the standard, the
internal audit and management
review functions)
A detailed audit of the QMS to
establish
conformity
and
effectiveness of the QMS and other
certification requirements

KEBS

Implementation of a corrective action

plan (CAP) for the identified non
conformities identified during the
audit.

CLIENT

Fee

KEBS

Follow Up
Audit

10

Certification

n
9.

Approx

Certification body confirms

completeness and effectiveness of
implementation of the corrective
action plan (no. 8 above)
Contract signing and issuance of
certificate. The contract provides
the terms and conditions of
certification and specifically
provides for surveillance audits
which are undertaken after 6
months

KEBS

KEBS/

CLIENT

Note: The durations shown for steps 3 and 5 are for guidance purposes only and could be
longer or shorter depending on the size and complexity of the organization.

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KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

(FEB 2014)

APPENDIX 3
SCHEDULE OF FEES
1.

TRAINING
Sn Type Of Training

No Of Days

No Of
Pax

Fees
Charged

(Max)

(kshs)

Top management/Executive

Half day

20

80,000

Middle (implementers) management

20

70,000/day

General staff awareness

50

70,000/day

Internal quality auditing

20

70,000/day

Documentation training

20

70,000/day

Lead auditor training

20

80,000/day

NOTE:
1.

The above fees are subject to 16% VAT

2.

Extra participants to be charged kshs 5,000/pax/day

The client is to provide the following:

An appropriate venue

An LCD projector

Flipchart stand and paper

Meals for participants if required

If the training is outside Nairobi, (Extras)

Payment of subsistence costs at prevailing rates (currently KES 8,000

per man-day day)

Return Transport (KES 48/= per km for road and KES 15,000 for air
ticket)

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KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

2.

(FEB 2014)

CERTIFICATION
NO.

ITEM

Fees
(KSHS)

Application/Renewal Fee

10,000/=

Documentation review (per auditor day)

25,000

On site audit (per auditor day)

35,000

Subsistence cost (per auditor day)

Road travel (return per km)

48

Air travel (per return ticket)

15,000

8,000

NOTE:
(i)

The above fees are subject to 16% VAT

(ii)

The number of audit days are determined as per the requirements of the International
Accreditation Forum mandatory document 5 (IAF MD 5: 2013) for duration of QMS and
EMS audits. Reference is also made ISO/IEC TS 17023:2013 Conformity Assessment
Guidelines for determining audit duration in management system certification

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KENYA BUREAU OF STANDARDS

ISO 9000 QUALITY MANAGEMENT SYSTEM MANAGEMENT BRIEF

(FEB 2014)

APPENDIX 4
CONTACT INFORMATION
For further information please contact:

1. TRAINING SERVICES
CYRUS WAMBARI
CHIEF MANAGER- NATIONAL QUALITY INSTITUTE
KENYA BUREAU OF STANDARDS
P.O. BOX 54974 CITY SQUARE 00200
NAIROBI

TEL:

(254 20) 6948000 or 6005550 or

(254 20) 6948498

FAX: (254 20) 6009660 or 6004031

E-MAIL: info@kebs.org or wambaric@kebs.org or nqi@kebs.org

2. CERTIFICATION SERVICES
MRS. CAROLINE OUTA-OGWENO
CERTIFICATION MANAGER
KENYA BUREAU OF STANDARDS
P.O. BOX 54974 CITY SQUARE 00200
NAIROBI

TEL:

(254 20) 6948000 or 6005550 or (254 20) 6948263

FAX: (254 20) 6009660 or 6004031

E-MAIL: info@kebs.org or outac@kebs.org or certification@kebs.org

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