Which of the following statements is most correct with respect to total

quality management?
Correct
Answer:

B.

Quality is a customer-oriented philosophy with important

implications for virtually all aspects of organizational
behavior.

Question 2
4 out of 4 points

The study of organizational behavior is concerned with:

Correct
Answer:

D.

psychosocial, interpersonal, and group dynamics in

organizations

Question 3
4 out of 4 points

All of the following are aspects of the formal organization except:

Correct Answer:

B.

the friendship/relationship between two employees

Question 4
4 out of 4 points

Which of the following is not an internal component of a work

organization?
Correct Answer:

D.

product market

Question 5
4 out of 4 points

The task of an organization is reflected in its:

Correct Answer:

B.

mission, purpose or goal

Question 6
4 out of 4 points

Developing skills is different from acquiring objective knowledge

because it requires:
Correct Answer:

D.

structured practice and feedback

Question 7
0 out of 4 points

When Mary's manager states, "Mary is an outstanding employee

because she is paid extremely well," the manager is using which
perspective for Mary's behavior?
Correct Answer:

B.

external

Question 8
4 out of 4 points

Research focusing on the variety of roles within a society or culture

highlights which disciplines contribution to organizational behavior?
Correct Answer:

B.

sociology

Question 9
4 out of 4 points

As an effective learner of organizational behavior knowledge and

skills, the student:
Correct
Answer:

D.

must accept responsibility for his or her own behavior,

actions, and learning

Question 10
0 out of 4 points

An organization's suppliers, customers, and federal regulators is called

the:
Correct Answer:

A.

task environment

Question 11
4 out of 4 points

Acquisition of objective knowledge and skill development can occur

interactively through:
Correct Answer:

B.

experiential learning

Question 12
4 out of 4 points

Objective knowledge, in any field of study, is developed through:

Correct Answer:

D.

basic and applied research

Question 13
4 out of 4 points

An internal perspective of human behavior tends to explain a person's

actions in terms of:
Correct Answer:

B.

personal value system

Question 14
4 out of 4 points

The first discipline to take the modern corporation as the unit of

analysis and emphasize the design, implementation, and coordination
of various administrative and organization systems was:
Correct Answer:

C.

management

Question 15
4 out of 4 points

When a manager states, "Mary is an outstanding employee because

she has a high need for achievement," the manager is using which
explanation for Mary's behavior?
Correct Answer:

A.

internal

Question 16
0 out of 4 points

The use of a wide range of tools, knowledge, and/or techniques used

to transform inputs into outputs is called:
Correct Answer:

D.

the technology

Question 17
4 out of 4 points

The beliefs and assumptions about people, work, and the organization
best reflects the:
Correct Answer:

C.

informal organization

Question 18
0 out of 4 points

Which organizational variable(s) is (are) important to the study of

group dynamics?
Correct Answer:

B.

the design of work

Question 19
0 out of 4 points

The specific setting within which organizational behavior is enacted

would be called the:
Correct Answer:

C.

organizational context

Question 20
4 out of 4 points

The description of an organization as more like a snake pit, with daily

conflict, distress, and struggle, would come from which level within
the organization?
Correct Answer:

C.

individual level

Question 21
4 out of 4 points

Culture and the study of learned behavior comprise the domain of:
Correct Answer:

B.

anthropology

Question 22
4 out of 4 points

The four main driving forces creating and shaping changes at work
include:
Correct Answer:

D.

globalization, diversity, ethics, and technology

Question 23
4 out of 4 points

Kurt Lewin may have best captured alternative explanations for

human behavior when he stated behavior is a function of:
Correct Answer:

D.

the person and the environment

Question 24

4 out of 4 points

The science of human behavior and individual differences is:

Correct Answer:

D.

psychology

Question 25
0 out of 4 points

The internal or external perspectives offer:

Correct Answer:

D.

alternative explanations for human behavior

Saturday, January 16, 2016 6:24:25 PM EST