BERNARDUS FOUNDATION

SEKOLAH MENENGAH ATAS (SMA) THERESIANA 01

JL. Mayjend Sutoyo No. 69 Semarang, Central Java Telp. (024)8447853

Michel Setyawan M 0003532667

Mr/Ms ,
Hi, my name is Michel Setyawan M. I am a student of X Science 1, Theresiana 1 Senior
High School, Semarang, Central Java . In this case, I wanna held a research of my final
semester project. This questionnaire associated with the perception of you as a visitor
in Citraland Mall, Semarang, Central Java . The results of this questionnaire is not for
publication , but for research purposes only.
Thank you for your assistance, willingness of the time , and your cooperation.

Day/date ________________
_______________

Instruction :

A. MALL VISITORS

Location

Give a sign () in the column answer that youve selected.

Fill ( ...............) according to your perception.

A.1 Questionnaire of Visitor Characteristics.

1. Name
:
2. Age
:
..... Years Old
Woman
3. Address/domicile
Semarang City

Man

Mention .....................................................
.....
Outside of Semarang City
Mention .....................................................
....
4. Last Education
Never attending school
Senior High
Elementary/primary school
Diploma
Junior High
(S1/S2)
Mention .....................................................
...
5. Your main motivation to go Citraland

Mall
Sightseeing
Recreation
To buy something
Others , mention
it ........................................
6. Where do you know about this place ?
Friends
Brosur/pamflet
Internet
Others,
Mention
it........................................................
7. How many person that usually go
together with
you ?
Alone
3-10 person
1-2 person
> 10 person
8. Why you choose Mall as your
destination (reason)
All Available in there
Easy to extend
Comfortable
Others, Mention

BERNARDUS FOUNDATION
SEKOLAH MENENGAH ATAS (SMA) THERESIANA 01

JL. Mayjend Sutoyo No. 69 Semarang, Central Java Telp. (024)8447853

it ...........................................
9. Who have intiative to going this Mall
Me
My family
My Friends
My boy/girl
friends
10.With whom usually you go to Mall ?
Family
Friends
Boy/Girl Friend
Others, Mention It
11.When did you usually go to Mall ?
Busy day ( Monday-Friday )
Weekend ( Saturday/Sunday )
Others, Mention
it ..........................................
12.What time you usually going to Mall ?
Morning
Afternoon
Evening
13.How many time you usually in the
Mall ?
1-3 Hours
3-6 Hours
6-12 Hours
14.Frequency ( in Month )
Very rarely : ..........
Rarely
: ..........
Often
: ..........
Very Often : ..........
15.According to you, How about the price
of goods
in the Mall ?
Very cheap
Cheap
Expensive
Very Expensive
16. What Kind of Goods/services that
usually you
buy ?
Electronic
Food
Furniture
Daily
Needs
Accessories/Fashion
Others,
Mention it
............................................................
.................
17. If you buy food, what kind of food did
you

usually want to buy ?

Traditional Food
Fast Food
Indonesian Food
International Food
18. What kind of transportation that you
use to
reach the Mall ?
Privatel Transportation
Public Transportation
Walk
19. How long you reaching for this place ?
<30 Minutes
<1 Hour
<2 Hour
20. According to You, how about the ease
to
reaching for this Mall ?
Very Easy
Difficult
Easy
Very
Difficult
Give me an
Explanation : .....................................
............................................................
..................
............................................................
..................
21. How much money that usually you
spend in the
Mall ?
Rp. 21.000,00-Rp. 50.000,00
Rp. 51.000,00-Rp. 100.000,00
Rp. 100.000,00-Rp. 200.000,00
Rp. 200.000,00-Rp.500.000,00
Rp. More than Rp. 500.000,00
22. If you buy certain goods/services in
Mall, Who
usually pay it ?
Me
My
Friends
My Parents/Family
My
boy/girl friend
23. How about your Impression after go to
Mall ?
Feel at usual
Feel disappointed
Feel happy/satisfied
Feel empty/nothing

BERNARDUS FOUNDATION
SEKOLAH MENENGAH ATAS (SMA) THERESIANA 01

JL. Mayjend Sutoyo No. 69 Semarang, Central Java Telp. (024)8447853

24. What problem that usually you face

for reaching
this Mall ?
Difficult to reaching the Mall ( Far )
No Transportation
No, I havent
Others, Mention it
........................................................
.................
........................................................
.................
........................................................
.................
25. What is your opinion about this Mall ?
............................................................
..................
............................................................
..................
............................................................
..................
............................................................
..................

26. Your wishes tor this Mall to be more

better
............................................................
..................
............................................................
..................
............................................................
..................
............................................................
..................
............................................................
..................

A.2 Questionnaire About the Level of Importance and Satisfication by the Mall
Visitors
Instruction : Give your opinion/perception about the quality ( based on fact ) and the
level
of
Importance
and
your prospects/hope to the public space (Mall) based on available
statement.
To
facilitate
you on answering these questions, I have the answer from 1 until 5. Theres
no
correct/incorrect answer, You have an authority to give your answer and
perception.

Perception to the quality of public space :

Explain about your feeling during visits the Citraland Mall, Semarang, Central Java due
to available statements. You can give the answer with the scale as follow :

Importance : Explain your opinion about the importance of each statement that will
be influence the your satisfication during visits the Citraland Mall, Semarang,
Central Java. You can give the answer with the scale as follow :

BERNARDUS FOUNDATION
SEKOLAH MENENGAH ATAS (SMA) THERESIANA 01

JL. Mayjend Sutoyo No. 69 Semarang, Central Java Telp. (024)8447853

For Example :
Importance
(x)
No
.

Note

Satement

Existence
of
Parking
Area

Perception
(y)

Not

Not
Not
Quite
Really
Not
Quite
Really
Essenti
Satisfie
Importan Importa
Satisfie
Really
al
Really
d
t
nt
Important
d
Satisfied
Satisfied
Importan
Satisfie
t
d
1

: If you feel really satisfied with the existence of parking era, maybe in the
side of placement, condition, etc and you regard as the existence of
parking area in Citraland Mall, Semarang, Central Java, is important for
your satisfaction.

BERNARDUS FOUNDATION
SEKOLAH MENENGAH ATAS (SMA) THERESIANA 01

JL. Mayjend Sutoyo No. 69 Semarang, Central Java Telp. (024)8447853

BERNARDUS FOUNDATION
SEKOLAH MENENGAH ATAS (SMA) THERESIANA 01

JL. Mayjend Sutoyo No. 69 Semarang, Central Java Telp. (024)8447853