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1. In the ________ of group development, group members try to get to know each
other and establish common understanding.
forming stage
storming stage
adjourning stage
norming stage
2. Organizational ________ is the study of the many factors that have an impact on
how people and groups act, think, feel, and respond to work and organizations, and
how organizations respond to their environments.
responsibility
behavior
analysis
effectiveness
actual performance
optimal performance
potential performance
realistic performance
4. In ________, managers establish the rules and reporting relationships that allow
people to achieve organizational goals.
designing
controlling
organizing
leading
5. When situational pressures are ________, personality is not a good predictor of onthe-job performance.
weak
nonexistent
strong
Flexible
6. A manager notices his task force's ideas are a little stale. He attributes this to the
fact that the group is homogeneous. He should ________.
7. The extent to which a leader actually does help a group or organization to achieve
its goals is best described as ________.
organizational profitability
leader effectiveness
informal leadership
formal leadership
8. Which of the following statements best explains why work attitude has little
relationship to job performance?
Organizations develop rules and procedures that employees are expected to follow.
Most workers are highly ethical people who always strive to do their best in the
workplace.
Too little research has focused on this question to have a credible answer.
the CEO
11. What statement best describes how situational factors may affect work mood?
Only major events and conditions in one's life affects work mood.
Major and minor events and conditions affect one's work mood.
12. The ________ of a worker's attitude reflects his thoughts about how to act on the
job.
behavioral component
affective component
cognitive component
extrinsic component
13. A business owner accepts the importance of the ________ theory. Consequently he
has structured his company to fit the factors that affect it the most in an effort to
eliminate as much uncertainty as possible.
best-fit
standardized
profit
contingency
14. Two managers have conflicting views of how to best handle a recent increase in
funds. They have many meetings and each manager must argue his position. After
several weeks, a decision is made that results in an efficient and effective use of the
new resources. This example best shows that ________.
15. The ________ describes the different types of relationships that may develop
between a leader and a follower.
Vroom-Yetton model
16. On her work team, Michelle develops detailed tasks lists and work flow charts to
help her team members understand the steps involved in each project. She also
maintains the project calendar and receives periodic updates from each team
member to ensure that projects are progressing on schedule. Which role does
Michelle most likely fill on her team?
organizer
maintainer
creator
assessor
17. Managers engage in ________ to increase their power and pursue goals that favor
their individual and group interests.
organizational politics
accommodation
arbitration
18. A wealthy heiress decides to take a job as a social worker. She is receiving a lot of
news coverage because of her decision, and while she doesn't like the media
attention, she is happy that the news reporters are seeing her as the selfless person
she wants to be. Her work behavior is best described as ________.
intrinsically motivated
functional
dysfunctional
extrinsically motivated
bias
paradigm
schema
stereotype
uncertain
transparent
stable
unknown
22. Which element of work motivation answers the question "how hard does a person
work to perform a chosen behavior"?
level of persistence
openness
direction of behavior
level of effort
23. The study of organizational behavior provides a set of ________ that are useful for
understanding the behavior that occurs within organizations.
guidelines
beliefs
textbooks
rituals
24. The ________ function of management allows managers to diagnose how well they
have performed.
performing
controlling
leading
executing
25. Employees who have intrinsic work values will be motivated by ________.
challenging assignments
social contacts
financial rewards
28. In which work situation will personality most likely play a role in job performance?
a fast food restaurant where there is a standard procedure for how to do everything
from hand washing to what to say while taking an order
at a call center where employees have a script with how to respond to customers
at a toy factory where workers must put parts together at a certain rate in a sequential
order
a grocery store where employees are given an overall goal but few guidelines on how
to implement it
29. ________ is the pattern of relatively enduring ways that a person feels, thinks, and
behaves.
Nature
Personality
Nurture
Ability
30. Research on the five-stage model of group development shows that ___________.